Lots of options in payment as well as reasonable fares that people can afford you can pay using cards that can be used long term or purchases a hourly fare that lasts just few hours. read more

As a long time metro rider (34 years) I've ridden the 3, 4 , 7, 49 , 42 and 106. I've encountered my fair share of interactions primarily on the 3 and 7 and have always respected drivers on these routes that use courtesy and don't yell. Fast forward to the 522. I've noticed that the majority of drivers on this route, specifically at the lake city stops appear to be like security officers. They don't smile, greet, and have any type of personality. I can name just two drivers who were nice and one driver even yelled at me. Some of the drivers appear to be senior drivers. I heard that sound transit is metro and metro drivers drive the 522. I have not experienced this perceived disgruntled ness on the 372 and 61. I hope metro can address my observations and provide additional training to these drivers. It's the same stand off ish attitude at the Roosevelt staff. Thank you! read more

The king county bus system is miserable. I often find myself sprinting to try to make it on the bus and then end up missing it anyway. Even by a few seconds because the bus drivers drive like idiots. On top of this sometimes the busses will just not show up. Fucking awful experiences. read more

Walking is literally faster. Buses are comically late or just don't show up at all. They have done everything in their power to screw over transit users so they can prioritize cars over us. read more

I am dependent on public transit for school but the quality of the bus service has declined steeply since the onset of COVID and has just gotten worse. During finals week when I needed to go home to study as soon as possible, my route was cancelled multiple times and I had to wait an hour for the next bus. I brought this up to King County Metro customer service and the customer specialist I talked to was extremely rude and frustrating, telling me that I should just drop out of school and just become a bus driver. What the heck dude? Please train your staff better! read more

The rapid line is late The status is inaccurate Please improve I believe in you Yelp is misleading There's no excuse Look at Asia There's mass transit Please please please There something or two read more

I am from Seattle and used to ride the bus a lot now it's gotten super dangerous for me because the bus goes down some roads that make my stomach and heart feel very uncomfortable. In fact don't even think about driving because it's just as worse as this. This transit agency makes me want to apologize to the transit agency in the California City I live in now. If you are a single Asian guy living in Seattle don't take the bus because you will be fearing for your life if you use the King County bus or drive to look for a girlfriend. Your chance of death increase because this bus has stops along some very dangerous streets as with driving because the government and the state think it's okay to deprive those without a relationship of happiness. Don't taking KCM, you are better off taking Sound Transit trams and Sounder commuter rail. read more

These drivers DO NOT care about safety. If a light turns red and metro is there, they will go through it. Being a bus driver, I do care, we stop at red lights. read more

Route 70 is just a joke. No only no extra buses for rush hour, but the bus just drove right by and wouldn't stop at my stop. Had to wait for 40 minutes for another bus. I was late for work for an hour. Also, the stop bell just simply doesn't work, and I missed my stop. Had to walk one more stop back to my office. Those were two days in a row. read more

You're Access Transit, for ada riders, sucks. I used to do this work. 16 years. Your dispatchers don't give a damn about riders as they are just cogs. Money to Metro. Yesterday, a rider had to wait 3 hours. Three hours! She was in a wheelchair. No one showed up until after her daughter happened to go to the store and saw her mother waiting. She took her home. This has always been a problem for as long as the service has been in place. You need to replace dispatchers with those who work dispatch out of the bases and know what is going on. Quitting was the best thing I ever did. One other thing: You can't get from Woodinville to West Seattle in 15 minutes during rush hour on a Friday afternoon. Maybe 30 minutes when COVID-19 caused people to stay home and no one was on the road. Drivers aren't driving The Magic School Bus and aren't Superman/Superwoman. Quit expecting what you will never get. read more

Horrible service ! no matter how early i get out of my place im always 30 min late . they randomly cancel buses without a notice .

Our bus system is inadequate: they fail on nearly all metrics: dirty busses that just don't show up, drivers who are rude (I've had them speed away while making eye contact, as I try to run to catch it). One bus just made all passengers deboard w no mention of why this was happening or when the next one would come. Busses are dirty, with no enforcement of riders having "episodes" and making the ride unpleasant for others. This part may not be fair to judge, given the social crisis Seattle's undergoing; however, get your busses on schedule, King County! People's jobs, careers and lives count on it! If you ride Meteo: calculate the time you need to be somewhere w a reasonable bus system and add at least 30 mins to an hour to be on time. This is a huge disservice to the folks who need it the most: the working poor. read more

absolute trash of a bus system. Denver is leaps and bounds superior so take notes! Been here a month and have attempted to ride each day. The 2 bus from Capitol Hill to Belltown and vice versa Is rarely on time and consistently just doesn't show up. I have had to Uber 5 times to make it to work so I have given up on it. $15 for an Uber is worth the price when you factor in anxiety and waste of time. I feel bad for those who can't afford another option. read more

The buses are frequently cancelled. If you are lucky, their phone update thing might tell you it's cancelled. Often times, the bus doesn't show and you have no idea if it's cancelled or late. Yes, a big amount of people do have cars. But I am assuming the buses are here because 1. People literally don't have cars; 2. people with cars don't want to pay parking when their offices are in Seattle. Seattle metropolitan area is not some east coast cities with old infrastructure left from 1700s where they are restricted by historical site protection. Every election season has this big request for funding. You are supporting it and then see no improvement on public transportation - where did the funding go!? The public transportation is there funded not only by bus fare but also by tax payer's money so people can plan their day. With the undependable schedule, how do they expect people get to work on time?! Speaking of bus fare, because of the cancellation of the bus run, the fare that would have covered the planned trips is all of a sudden doubled because by the time the next one comes, it's already outside of the 2 hour window. read more

Bus drivers have no sense of urgency to keep a schedule. DON'T PAY THE FARE IF BUS IS LATE read more

Not only are they always late and cancelling trips left and right, but a lot of the drivers are aggressive drivers, mean to passengers, and can get away with breaking the driving laws. Out of all the cities I've lived in, I've never dealt with this many issues. read more

Busses are constantly early. A late bus is one thing. You just keep waiting, but an early bus is a bus you've missed. If a driver is ahead of schedule, it shouldn't be difficult to just wait at a stop until they're back on schedule. So many times I'm waiting for a bus and the sign goes from saying one minute and then suddenly changes to 21 minutes read more

Buses are constantly late (twenty minutes and counting right now) to the point where all connections are lost. I keep finding myself stranded miles from home with no recourse. Italy does better than this. TOTALLY USELESS FOR COMMUTING UNLESS YOU WANT TO LOSE YOUR JOB! read more

It is entirely ridiculous to have the busses on an hour schedule on the weekends when MOST PEOPLE ARE NOT WORKING AND WOULD BE MORE LIKELY TO TAKE THE BUS!!! You raised the fare price 15 YEARS AGO to compensate for the gas prices when they were around $5 a gallon....but the gas prices went down long ago but the fares never did. Shame on you...Shame Shame Shame read more

Busses will just not show up. Check the website and everywhere else. No information given. Your just stuck standing in the rain for an hour. But even if there is a bus that comes the bus drivers drive past people waiting at stops all of the time. You can not rely on the metro system to get you anywhere on time. read more

Way worse than "not good.". I'm going to give it to you straight: buy a car, if you can't afford a car payment, save your money and buy a junker. Do anything except use this transit system. Seriously, if Seattle wants to keep a "climate pledge" it needs to start with getting its transit system in order. No one with any options will ever opt in for Metro in its current state. I'm looking at you in particular Route 8. Zero reliability: the "schedules" are simply for entertainment purposes only. I'm sitting here right now after waiting 45 minutes on a bus. Who has 45 minutes to spare for anything much less waiting for a bus due half an hour ago? And this is not a one-off. The buses feel like you're in a 7.0 earthquake. Drivers take turns recklessly. I recently had to have a broken tooth extracted from my dog's mouth after such a turn threw him and me from our seats. I make no apologies for taking my car and not the bus anymore. It's enough already. read more

KCM is a joke of a transit and only cares about the bottom line. They are literally cutting access to hospitals down because "nOt eNouGh pEoPLe uSe thEm", which, crazy thought, maybe if you didn't cancel every other of the handful of buses y'all bothered to schedule, then MAYBE people would use them more. Shouldn't have to explain why cutting access to a hospital is a shitty thing to do, but hey, when you're the King I guess the peasants don't really matter, do they. Oh but they'll make sure the buses running to downtown tourist spots and shopping centers are run properly. They'll give extra buses to them. Again, if you got cash, then they'll give a shit. Ya know, the ones they claim not to have enough for the hospitals. read more

WORST BUS SYSTEM I'VE EVER EXPERIENCED. Missing busses, just not showing up. Changing routes and not informing people already on the bus. Rude. Uniformed. I've been lost due to direction from bus drivers. I've made been late, even when I arrived early to the bus stop. Been taking buses most of my life, I have NEVER experienced such a horribly run bus system. I DO NOT RECOMMEND THIS SERVICE. ZERO STARS. read more

Oh hey how's it going yeah this is a pretty good operation for public for government deal. Yeah the only thing is is that the taxpayers aren't really excited about paying for more bus service you know it's pretty expensive you know otherwise you know bus fares would have to go up you know all that stuff okay well anyway I think it's five star deal cuz you know government you give people more leeway you know okay. read more

It is time for King county metro to let people pay with credit card because if I do not use bus every day I am not going but your special card and I do not use cash. Public transportation should be more friendly to public read more

The bus service is NEVER on time and frequently cancels service - with little to ZERO notice. I commuted for years using the bus to reduce my energy consumption and do better for the good of my environment. The past three years have changed Metro significantly for the worse. Who is running this operation? Sadly I will go back to driving daily into Seattle because of this terribly unreliable commute option. Don't waste your time on Metro. read more

No stars bc the 48 that stops 35860 that ran at 1:51 by toco chukies on Aug 12 2023 passed my stop without stopping got stuck in traffic so when i walked up to the bus and knocked on the door he would not let me ride and one of the passengers ask him something and he said no and the 48 on runs every up to 20-30min and he was stuck in the same place for 5 minutes and refused to let me on the bus and I'm a black 16 year old coming from work and i am truly upset because it already takes me 1h to get home and then now having to wait on another bus my feet hurt that's bullshit so fuck metro it was your worker who did the bs and i also walked to the next stop and he passed by a black old man so fuck that that's some bullshit idgaf there's no way y'all let that happen read more

Writing this as I just waited for a bus that was 36 minutes late. Such a useless system, some buses at the beginning of a route purposely start early or late simply because the bus driver doesn't give a shit. No one tries to improve the system either. If I had a dollar for every time it would be faster for me to walk home, literally from any part of the city, as opposed to waiting for a bus, I could probably afford a car and monthly parking in this city by now. Also, any route that goes through Rainier smells like piss. I dont even know why I bother paying for fare when I've seen people board the bus for free everyday. Just drape a blanket over your shoulders and waltz on. read more

There was a incident that had taken place with the King County Metro MTS Yellow Jacket security that stands right there by the tunnel entrance next door to mcdonalds on 3rd pine st and the this is actually the 2nd time that this tunnel security has cursed my 16 yr old child out and i am thankful that this gentleman that called me right when this happened a few hours ago with my daughter because he recorded the whole altercation that had taken placed and was kind enough to send the video to me. It is of course after business hours tonight August, 08 2024 11:24pm but i wll 1st thing tommorow morning start the process of taking care of this issue. I do not right now know the name of the tunnel security but he is like myself looks to be african american but a lighter complexion, could possibly be mixed with causasion and african american, looking to be the age of early 20s to mid 30s and average height. Please if you have or had problems with this security PLEASE speak up because he is suppose to be there to protect not harm and i am highly disgusted for metro letting someone like this that is on camera work for them..... read more

I've ridden the bus to work every day for the last five years. You can sum up the service in one word, "Late" read more

Busses are for sure always very dirty, the 132 bus was literally 25 min late at 7 in the morning on a Sunday. Bus driver showed up very non chalant. Kept pulling over and stalling to tie her hair. Would not recommend this system. read more

Your bus driver this afternoon laughed at me that when I asked a question is it free bus rides today. Inappropriate of him to do that I saw there was free rides today due to the snow. I did not find it funny at all. And I do take the bus Lots of the time it was completely inappropriate of the driver when I asked a question read more

Think they probably confused "minutes" with "hours" on the bus schedule. Takes forever, and you are probably better off walking. Unless you want to be the one depressed guy who waited 40 minutes for the bus to take him 3 stops. read more

The buses are dirty inside, and lately, the smell of urine and god knows what fills a lot of the downtown routes. I have to take an express which is fine until you transfer to a downtown bus. Horrible scheduling, late, or sometimes they have just passed by, probably because they were running late. It is the most inconvenient way to travel downtown. The time spent on these nasty transportation vessels is a whole different matter. So I take my car and pay for parking which again is robbery downtown. Seattle is not friendly at all. read more

Your access system sucks.my wif regularly gets of in Bellevue at 230 pm and takes two pluss hours getting home. Today she is putting up with a lost driver. Been off since 230 and still hasn't left Bellevue after an hour pluss. read more

The routes are fairly convenient. The fair is a tad more expensive than other cities. I've only met a couple of very rude bus drivers so far. My biggest complaint would be that some bus route are often on time while others are often late. It's hard to tell so just be sure to be extra early if you're catching a bus that comes once an hour. Also, if it ever snows, it suddenly becomes very inconvenient to catch many buses and King County Metro does a poor job in notifying you. They provide both text notifications and post a message on their site. However, they tend to re-route the busses long before updating you. So you could be heading towards a re-routed stop and standing there for a while before ever knowing the bus route changed. read more

Supposedly King County Metro Access is set up so you can book your own trips online but it never recognizes addresses and doesn't offer up any alternatives. So annoying!! Worthless... read more

If I could give negative stars I would. Busses just plain don't even show up or are frequently late or even one time came 8 minutes before departure and I was too far down road (AS I STILL HAD 8 MINUTES) to catch it. Watched it roll right past. They might as well not even have a schedule at this point. And they shouldn't even charge people when they can't even be on time. We depend on this for work and I'm constantly worried if I'll make it and leaving the house hours earlier losing out on sleep just to make sure I catch SOME bus cuz who knows which one will actually show up read more

Unreliable, late even in non-traffic hours somehow, unclean, rude passengers, rickety busses. It's not really advisable to depend on the bus in Seattle, unfortunately. read more

yeah it's great that we have a community transit but is it really? these bus drivers act like their routes are a nascar track. when they put foot to pedals they through us around whether it's gas or break doesn't matter they are dangerous drivers. doesn't matter which bus or the driver. they need to remember that they have a bus full of people with their lives in their hands. calm down and slow down!! read more