This company completely disrupted my day due to poor management…read more I had been away from my studio apartment for months, so I specifically scheduled and paid for a deep cleaning before returning home. I even booked an Airbnb so I could relax while the cleaning was being completed and planned my entire day around the agreed arrival time. At the time of the appointment, the owner called to say they were running an hour and a half late with no apology or accountability. Because the new arrival time conflicted with an appointment I couldn't miss, I had to arrange for my apartment complex to let the cleaners in. They required the cleaners' ID, and it took about 20 minutes for the owner to send it. I was then informed that the cleaners were lost, despite the owner previously telling me he knew where my apartment complex was. I ended up sending both the Apple Maps and Google Maps addresses, along with my apartment complex's phone number, to help. I also made it very clear that I would be unavailable during my appointment, yet I came back to multiple missed calls and texts threatening to send the cleaners home if I didn't answer. I want to emphasize that none of this was the cleaners' fault. This was a management problem. It appears appointments were overbooked without realistic scheduling. The apartment was not deep cleaned, and saying it was even fully cleaned would be a generous statement. Several areas were missed, and my refrigerator wasn't cleaned at all... it looked exactly the same as when I left it. To top it off, the price changed. I was told $180 over the phone before service, and charged $190. After tipping 30%, I paid a total of $257 for the cleaning of a studio apartment, and I regret tipping before inspecting the work. If the owner scheduled appointments realistically instead of overbooking, I believe the cleaners would have had enough time to do a quality job. Unfortunately, the poor management overshadowed the entire experience. I can forgive mistakes, but I expect honesty, realistic scheduling, and accountability when things go wrong. Unfortunately, I didn't experience any of those here.

I have been using this cleaning company for years and have generally appreciated the flexibility…read morethey offered. However, my most recent experience was enough for me to stop using their services. I have consistently received the same type of cleaning service over the years, yet this time the owner attempted to charge me an additional $75 for what I have always been provided in the past. When I questioned the charge, he claimed that deep cleaning had never been included before, despite my previous experiences and records showing otherwise. This is not the first issue I've had with management. There was also a previous occasion when the owner told me he would send cleaners and then failed to do so. The service has been very inconsistent, and communication is often unreliable. What was most disappointing was the way I was treated when I raised concerns. Instead of addressing the issue professionally, the owner became hostile, used abusive language, and told me to "go f*** myself." After years of being a loyal customer, I expected honesty, consistency, and respect. While some of the cleaning staff have done excellent work, the owner's behavior and lack of regard for customer relationships have completely changed my opinion of this company. I can no longer recommend their services.

Highly recommend Dustpan Mafia!! Attracted by their fun business name, I reached out to them to get…read morea quote for our small 3/2 home. We have a teenager and a toddler and both my husband and I work full time and were struggling to keep up with our cleaning. Talia and her partner came to check out the house and offered us a fair price of $85 per week. We have been using them for a few months now and are incredibly happy with their reliability, professionalism, and consistent cleaning services!! We love that we can pay through Venmo, and are always happy with the job. From bathrooms, to floors, we are excited to come home to a clean house on cleaning day! They bring their own cleaning supplies so I never have to worry about running out for toilet cleaner the day before cleaning day (major bonus!) I'm only sorry I didn't find them sooner!!

We use Dustpan Mafia for our commercial space, a hair salon. They do an incredible job, and they…read moreare also extremely accountable and very easy to communicate with. We highly recommend them!!!

Punctual, friendly and thorough! This is the first cleaning service I've used, and she explained…read moreher process and did a very good job. I'm glad I found them, and I look forward to having them take care of my house going forward!

Absolutely the worst home cleaning I have paid for in over 40 years. A single person showed up,…read morestayed 2 hours, charged $159 + tax, did not use normal cleaning materials. How do you clean wood tables without using Pledge, or Glass with anything more than dish soap???? Cancel all my other appointments and write off the wasted money. FLEE to another service

We had JEM cleaning come clean our house for a move in clean. They were great! They came on-time…read moreand did a very thorough job, our floors are spotless! They were even willing to clean up some cobwebs that were outside near our front door. I would absolutely use them again.

The service was exceptional and thorough, for the big rental home job. The wife and husband team…read morewas punctual, wasted no time and got to work. They put my mind at ease, everything was spotless when they left. JEM cleaning does it right and I recommend them to everyone I know.

Shanterica is AMAZING!! They are very responsive and do a wonderful job! I highly recommend them. I…read moreuse them monthly. They have come 3 times already and every time I am impressed. Cortney is also a delight to work with. VERY responsive and helpful.

They did a terrible job I girl worked very hard. The other…read moregirl barely worked. They did not complete the job a d I had to redo it all.

Edd and he's team did a great job with the water damage in y house…read more Thank you for your service

i experienced exceptional customer service from Ed. He is always so helpful whenever I see him. He…read moreis always near to provide a helping hand to whoever he see may be struggling with their item. Thank you Ed!

Excellent cleaning service! Great attention to detail and…read morevery flexible when scheduling. I had a last minute time change and they were still able to accommodate me. My home hasn't been this clean in years! We will definitely use again.

Incredible service....this days is so hard to find good cleaning people ...since first visit i…read moretrust them with everything around my house...100% recommended ....

I would definitely recommend this cleaning service! Very professional and friendly. They did an…read moreexcellent job in the kitchen and bathrooms and they are very reasonable as well. Try them out!