I had Chase MCLea as my service advisor. He is an outstanding employee. He helped me doing…read moremaintenance for my Toyota Avalon. Thank you Chase for your service today. I appreciate the service you have given me. Good luck in your future endeavors, make sure to travel to Chile in a near future.

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

Hands down one of the best Auto Dealers! Rich and his crew are so nice and honest about their cars!…read moreThere is no funny business or shady practices when it comes to making a deal for a used car full transparency! I had a horrific and traumatic experience at another dealer before coming here and was so surprised at how easy and honest Rich made things for me! Will definitely come back when the time comes!!!

I was a skeptic about going to a used car dealer and I can tell you, I was wrong. This was my…read moreteenage son's first major purchase- buying a car!! They were honest, and didn't pressure us to buy. I am bad about giving reviews, but I thought I needed to let you all know- this is a good company. They were honest about everything and in the end my son got a nice working car that he could afford. Thanks Skyline!

I've bought two Lexuses from this dealership and went back the other day to buy another and was…read morereally disappointed - apparently the staff and Lexuses in general have gone down significantly in quality. The salesman was nice (of course) but I started to feel like I wasn't getting a great deal on the price (I'd done my research and checked out prices on Carvana). I was also trading in my car, which I knew they'd turn around and sell for double, so I was feeling a bit nervous and glad my toddler wanted to go use the restroom. I asked the guy working in the gift shop where they were, and he said they were out of service and we'd have to walk to the next dealership over (Ford). Thinking about walking in the 90 degree heat with my toddler made me feel even worse, but a customer overheard the conversation and told us to go in anyways- and surprise surprise, they were working just fine. We were then directed to the finance guy, and he laid out his speech about buying the extended warranty- which would bump my price back up to the sticker price (well done guys). I said I've owned Lexuses before and trusted their craftsmanship, and he said most of the parts aren't made by Lexus anymore (google Lexus shuts down manufacturing plants) and if one of those parts go, the car shuts off and we'd have to get towed in. "The reputation is still there but not the reliability." I knew he was just trying to scare me into buying this extended warranty but in doing so he let me know something pretty concerning, so I got my title and keys back and said I was going to take my toddler to get some food and think about it. They started to panic, and seeing that they might lose the sale, the finance guy came out of his office with the salesman "oh you were buying a Certified pre-owned car- I didn't know that. The Certified cars have a two/year warranty with the first four visits to the shop covered." Sure he didn't know that. I wanted to go to the dealership so I could see the car in person, and I used to trust this dealership, but I was hustled and just got a bad feeling from the entire experience. I'll be looking at other cars and doing more research and I suggest you do the same.

Just had my second experience with their service center and I'm blown away by their level of…read moreservice. From the person who greeted me, the service advisor and the service manager who called me to schedule my appointment. They all went above and beyond to take care of me. They washed my car and filled the tank. Wow

Best car purchasing experience ever! I helped my daughter…read morebuy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car!

Noah Cron made the experience of buying that new car as hassle free and amazing as it can be !…read more I would recommend this place for your next car any time, and will probably do it again when my teenage kids move on to become adults and buy their own cars ;) Awesome service, thank you for the experience !

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

I hate going to car dealerships. I have bought many cars in my life and it makes me cringe to think…read moreabout it. Because of that I was in the process of purchasing a car from Carvana so I wouldn't have to deal with a car salesman and all the others, like the finance manager who always tries to pressure you into buying an extended warranty, and this or that. Or the salesman saying he'd have to check with his manager BS. I saw the vehicle I wanted advertised on their web site at what was a good price. I thought I would try again, so I drove 100 miles to take a look. What a great experience! This is like no other dealership I have ever been to. The salesman is the owner. He is very personable and applies absolutely no pressure. I decided to buy the vehicle I saw advertised. I said I suppose you want to now sell me an extended warranty. He said only if you want to buy one. I told him I didn't and he said OK. They prepped the vehicle and I took it home. It was detailed with care and was immaculate. I highly recommend North Bay Motors. Next time I buy a car, I will go there first.

Dear Reader, Joy and…read moreI have purchased three new cars over the course of our marriage: Once at the beginning years ago; one during the height of our car/transport needs and now this 2026 IONIQ 5 Limited that we purchased today. Over all those new car-buying experiences - and not counting the few used one's we purchased from a dealership as well - none came close to the quality of care we received from Andy and Ben. (I should include my initial online contacts with Dan, as well.) To a person, they were competent in their demeanor with us; considerate and friendly; authentic (as in, "being real" and not a "salesman"); educated on the facts and admitting it when they were not - but were willing to find out; genuinely sincere. We came away with not only the car that we were looking for, but with the sense that we actually made friends with some individuals who, when they leave their "day job," are the same at home with their families. They helped us above and beyond our expectations, and our expectations are not low, but nor are they unreasonable. Adam's conscientious time with us in test driving and getting Joy the right vehicle she wanted, was simply matched by Ben's absolute friendly expertise in managing the financial aspects of the purchase. Perfect. You as the reader may well ask: It's just a car sale, dude! But for us, a purchase of this amount was no small decision. We accomplished what we were looking for in a purchase and we got more. To me, I call that grace. A word I daresay not associated with the automobile industry. But we received it today. Thank you sirs: it was a pleasure and load off my ever-researched mind. Bill sez Two Thumbs Way Up. Check 'em out!

Manly Honda I went…read moreto Manly Honda looking for a used Camry I had seen online. Although that car had already sold, Gregory Morelos quickly helped me find another Camry that worked well for me. The 7-day return policy gave me confidence in moving forward. When I picked up the car, the scratches had been buffed out, it was nicely detailed, and a new battery had been installed. The purchase process was straightforward and took about an hour. Everything was explained clearly, and I appreciated the help with updating my insurance and registration. During the 7-day window, I had a third-party inspection done. Only two minor safety items were found, and the dealership agreed to repair them. I was impressed both with the condition of the car and their willingness to stand behind it. Overall, a professional and positive experience. Here is a separate review for Gregory Morelos, Special Finance Manager and Sales associate Gregory Morales - Manly Honda Gregory Morales provided exceptional service throughout my purchase. When the car I originally came in for had already sold, he quickly found another vehicle that met my needs. He was professional, responsive, and straightforward during the entire process. He clearly explained everything, made the paperwork easy, and even assisted me with updating my insurance and registration. When I later brought forward a couple of minor issues identified during a third-party inspection, Gregory advocated on my behalf and ensured they were addressed. I truly appreciated his professionalism and customer care.

This is for the parts department: Everybody has been very…read morehelpful over time: very professional, flexible, great advisors. And they are nice to people which does hurt... Thank you for your commitment. Special thanks to Vinny as well.

Came here looking for a Forester and the sales team basically acted like they didn't care or even…read morewant to sell a car? I was interested in a Limited but they kept trying to force me into a touring. The salesman wasn't pushy but was so clueless, he couldn't help if he wanted to.

Hansel MAZDA is awesome! Went to the ribbon cutting, the food was delicious, the Krsh radio station…read morekilled it and i got 2 new batteries for my Mazda fobs! Tom was great at customer service!

Just got a letter saying that this dealership has lost its franchise, no longer sells/services…read moreAcuras and suggesting we go to another one in Corte Madera or Fairfield. It just turned a 1 hr one-way drive for service into a 2 hr one (from Ukiah). Has anyone heard if another dealership is going to pick up the franchise? Might be looking at an unplanned auto purchase.