Wow! Selling a used vehicle is never fun. John at RCU Auto Services saw my Craigslist posting an offered me a good price for the vehicle. He said that they look for the cream of the crop vehicles on CL, so many vehicles might not meet their standards, but mine did. I'm naturally suspicious of used car dealers in general, but as RCU Auto Services is associated with Redwood Credit Union (where I bank), I felt that RCU Auto Services would be honest and forthright. And indeed they were. read more

Best car purchasing experience ever! I helped my daughter buy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car! read more

Noah Cron made the experience of buying that new car as hassle free and amazing as it can be ! I would recommend this place for your next car any time, and will probably do it again when my teenage kids move on to become adults and buy their own cars ;) Awesome service, thank you for the experience ! read more

I've bought and sold a lot of cars over the years and have worked with a wide range of dealers. This has by far been the best experience I've had with any automotive dealer. I had the pleasure of working with Joel Fine and the GM Tom Ausdenmoore, both of them were extremely responsive and easy to work with. In particular, the post sale support was OUTSTANDING. Since they are not limited to just what they have on their lot, I will absolutely be working with them for future purchases. They are well over 100 miles away from my home...but they have earned my business hands down. read more

My husband and I went into RCU Wednesday afternoon to look around. We went in with a full lobby with everyone being helped. We had all day and we were in no hurry. We waited 10 minutes and then walked out to look at what was on the lot. We walked back in and still no one helped us even though they seemed to be just standing around talking. We were there 20 minutes and still no one helped us. They knew we were there because we had a very talkative 10 month old that employees stopped to make silly faces at. We ended up leaving and strapping our little one in to the car seat before someone came out to see if we needed help. At that point we were upset and left. We ended up buying out Nissan Pathfinder at Nissan with our perfect credit and money down. I'm not writing this to deter people from going in, I'm writing this to let them know my experience was not pleasant. read more

I haven't had to purchase a car in years -- I was blessed by a loving family who just kept passing down their cars to me and I pass down to my daughter. Well, my daughter was in a pinch so I let her "borrow" my car. Because a few friends have had a great experience with RCU Auto, I thought I would take a look. I checked out their inventory on their website and found just what I wanted -- a newer Toyota Corolla with low miles -- which is just what I got. Jake Ochoa was a great help through the simple process. Sure there are a lot of papers to sign but you are not their all day while the sales person checks with the finance manager to see if they can give you a better price. Jake got the financing app submitted and approved, did the paperwork and I was home in about 2 hours. That also included a test drive. I definitely would recommend RCU Auto and Jake Ochoa when you are looking for a new-to-you car. I could not be happier. Thanks, Jake! read more

My 2001 beater had stopped working in the morning and I found a great car at a great price on the RCU website. I called and worked with Noah and was approved 40 min later and was able to pick it up by 1pm (I could have been earlier but that was my earliest availability). Noah was nothing but professional and accommodating to me while assisting me through this process and will recommend him to any one who comes to me needing assistance with purchasing a new car. To boot he referred me Tina for updated car insurance and she was nothing but professional and accommodating as well. I couldn't ask for a more smoother and positive experience. Thanks again to Noah and Tina. read more

This place is great! I highly recommend if you need to buy a car. We were in and out in about an hour and half. Michael White even made the experience enjoyable. We noticed a small ding in the windshield when we got home. They replaced the it and gave me a loaner until it was fixed. We are very happy and will go there again when we buy our daughters car. Two Thumbs up! read more

RCU Auto Services - Car Dealers Near Me - Santa Rosa, California

I would not buy a car anywhere else. We went on a Saturday morning at opening time, and just a few hours later, we had test-driven 3 used cars, secured our financing at a low interest rate, and were driving away in a pristine 2015 Camry with all the features I was hoping for, at a low blue book price I couldn't argue with. Michael White was helpful as can be. He was incredibly informative, drove us on a route that allowed me to test different cars' accelerations without going on the freeway, and made the financing process simple and pressure-free. He was also kind enough to let us park our rental car at the dealership over the weekend while I figured out the logistics of returning the rental car with only 1 driver. I felt like I was dealing with a salesperson who didn't just want to make a sale, but someone who really listened to us and guided us towards a vehicle that would make us 100% happy with our choice--no regrets, no pressure. read more

I can not say enough good things about my experience with RCU auto services, and with the magic man, Tim Neese. Nearly 10 years ago I got a loan through RCU for a 2004 Honda Civic that I bought off the lot at Manly Honda. What a awful experience I had there! I would never, ever go back to that dealership even if they were the last on earth...that's how bad it was. This time I decided I did not want to deal with a car salesman at all, and would go through RCU for my new car...and I couldn't be happier!!! Tim Neese is so fantastic and I can't thank him enough for all he did to help me find my dream car. I had done plenty of research so I knew exactly what I wanted; a Mazda CX-5. I preferred it be used as I was on a budget, and also didn't want a brand new car. They started making the CX-5 in 2013, and it's a highly desired car, so I wasn't sure if I'd even be able to find a used one that matched my price range and also had the specs and features I wanted. I got Tim's name from one of the RCU branch employees and we began to communicate via email and over the phone about what he could do for me and what I was looking for. I set a limit to what I was willing to spend, and Tim began the search. The nice thing about RCU auto is you don't have to deal with a car salesman, and they search all over for the vehicle you want, if they don't have it on their lot. They also get you the lowest possible price...meaning, you don't have several thousand dollars of wiggle room to negotiate. Some people like doing the back and forth on the price with a car salesman, and spending the whole day at the dealership in attempt to get them to go down in asking price. I'd prefer to not go that route again, and knowing that whatever price I'm given is what I have to work with. That's basically the best thing about going through RCU, they deal with the dealership so you don't have to. After a few weeks of searching, Tim wasn't finding what I was wanting...mainly because I was wanting a few add on packages like moon roof and upgraded speaker system, so that was really limiting his search. I was selling my old car to a friend who was getting anxious to buy, so I decided to forget the packages and hopefully would find something close to what I wanted, and quickly. Tim was able to find me a used, certified 2015 Mazda CX-5 with 29,000 miles on it. The asking price was just a bit above my price range, but we were able to make it happen, and compared to what a new 2015 was going for, I definitely saved a bundle. I had a nice chunk saved up to put down, and was able to get a reduction on my APR for putting down a certain amount of cash. My car arrived a day or two after I gave Tim the go ahead to get it. I went to the RCU auto center on Santa Rosa Ave. to pick up my car. I was so happy to meet Tim and had to give him a big 'ol hug for all the work he did for me. He was prompt and courteous in all his responses via email or by phone. He made things so easy for me, and put up with my million questions I had throughout the whole searching/buying experience. When I went inside to sign my life away on the stack of paperwork he had, I met other RCU staff, and they were all really nice. Jose Bustamante is the car insurance guy, and he's awesome too! They were all very helpful, and funny! We laughed and laughed about all kinds of stuff. The whole process was a breeze and has really made me realize that buying a car doesn't have to be stressful, it can be fun! Especially when you have people like Tim helping you out. After I drove my new car off the lot, I noticed that I was missing my owners manual for the car. I searched high and low for it, and came up empty handed. I contacted Tim to see if I had left it on his desk the day I came in, but he didn't have it. So I went online to find a copy and kept coming up short on my search. I contacted Tim to see if maybe the dealership he got my car from would be willing to send me a manual. I didn't expect that to be the case but it never hurts to ask. Tim responded quickly and told me he got the okay to order one for me and would call me when it arrived. That was the cherry on top for me. It's clear that they really want their members to be happy with their purchase and experience, and the service and actions they take to ensure their customers are satisfied is what makes them stand out from the rest. I will refer everyone I know to RCU Auto Services, and Tim Neese. If you're looking to buy a car, forget the hassle at the dealership and go see Tim. He will give you the same awesome service he gave me...and I have a few co-workers who he helped find a car as well, and they all said their experience with him and RCU was wonderful. I couldn't be more happy in my new ride, and I'm so thankful to Tim for all his work in getting me the car of my dreams! read more

RCU Auto Services - My new (used) Mazda CX-5!! - Car Dealers Near Me - Santa Rosa, California

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Had an excellent experience on 10/31/14 when Hubby and I purchased a vehicle. At no point did we feel pressured or rushed to make a decision. We were helped by Michael who had a friendly and easy way about him. Trading in our old car was easy and we received a price that we were happy with for our trade in. We had secured our own financing so I'm not able to comment on how the financing side of the business is run but based on everything else I'm sure it would have been smooth sailing. The price of the car is the price of the car. Period. There is no room in their pricing for haggling. If you want the car, you will pay the price on the sticker and that's the end of that story. This model may not be what you are accustomed to but allow me to explain why it rocks: 1) They do not over inflate the price of the car. I researched the heck out of the car I wanted so I knew exactly what blue book was going in. They price at mid blue book value which is very fair for the immaculate condition of their vehicles (both cosmetically and mechanically). The local dealerships priced identical vehicles for $1500-$2000 more. 2) You don't have to do the stupid negotiation dance like at traditional dealerships. Do you really want to sit there for 15-20 minutes at a time while the snake oil salesman leaves you to sit at his empty desk while he goes and talks to an imaginary Manager only to come back and tell you that they can lower the price of their super inflated car by $500 whole dollars when you know darn well that they've priced it $2k over blue book? Do this a few more times and maybe if you're lucky you've gotten them to come down to high blue book. Eek, me thinks not! Lastly there was no pressure to purchase a bunch of add ons and they provide a 30 day bumper to bumper warranty in case you find anything wrong after you drive the car off the lot. I would buy from them in a heartbeat and plan on making all future purchases from RCU. read more

My Wife and i sold our car here and we had the pleasure of working with Rodney at the auto service lot . He did a fantastic job helping us and making our experience great. We appreciate you!! read more

Hi just purchased new toyota camry today and so happy. All this credit goes to NOAH CRON He is amazing and so professional. If any one wants a car through bank or want loan please ask for Noah. He saved my time and money. Thank you Noah and RCU. read more

I went to RCU Auto Services to buy a car. I had done my research on everything from dealerships to vehicles and came to RCU armed with the results of my nerdy work and ready to defend myself against the "used car salesperson" I had experienced at other dealerships. I met with Sales Advisor Noah Cron. Professional, polite, informative, and honest, Noah immediately allowed me to put my shields down and together, we found the most perfect car for me. Which, by the way, ended up being the very car I had at the top of my list. The list that I forgot was in my purse because I felt so at ease with Noah. Salespeople at the big dealerships in Sonoma County (If you've been to them I don't need to name names), could learn so much from Noah Cron and the sales staff at RCU!!! read more

Ok so I bought a mini van from RCU auto and loved it! Now it's time to trade it in and RCU offers me $12.5 k for it and I almost took it and I'd have to write a check since I owed $14 k. So I told my husband and he said try CarMax to sell our mini van. Went on Car Max website entered my van info and they said $16,800.00 sure enough that's what I got from CarMax. RCU is crazy low in buying cars, stay away. read more

After my car was unfortunately totaled in an accident, 5 years before I was planning on buying a car, during a busy time of year at work, etc, I was not pleased to have to spend my evenings and weekends looking for a car. After wasting a few weekends looking, I finally listened to my bf and went to Redwood Credit Union to sign up to be a member and therefore be eligible for their financing and car buying service. Both sounded great when they were described to me (the financing rates were low and the ability to not have to spend more time having a sales manager attempt to wear me down so I will just buy something, anything! sounded wonderful). Michael White contacted me on a Monday and had found the EXACT car I was looking by Tuesday. As I had done some research with some other dealerships and confirmed rebates/discounts (a shout out for Hyundai of Burlingame and Petaluma, both who were very professional), I knew how much I could buy the car for. While Michael at first had a higher price than the other dealers, once he found out what they were offering, he was able to match the price, plus offer me even better financing than anywhere else. And, for me, it meant that I didn't need to waste another weekend at the dealerships. I picked up my car today (Friday - just a few days after he first spoke to me) and he carefully went through all of the paperwork with me, helped me return my rental car, set up my bluetooth, and explained what all of the buttons on my doors, steering wheel, mirror, etc did so that I didn't need to immediately read an entire manual. In all, I was in and out in about an hour, including the time it took for me to return the rental. RCU Auto Services was hassle-free and haggle-free, and, since I got to see how the competition behaves (a few dealerships who will not be named), I truly can appreciate the difference between RCU AS and others. read more

I traded in and purchased a truck during Covid. Rodney made this the easiest transaction. And I did it all from home. He even delivered the car to me and we socially distanced with masks on for my signatures. I think I'd prefer to do it this way in the future. read more

We have had two family purchases here and we can't say enough good things about RCU Auto. They always have a good selection of late model low mileage cars. Their staff is very helpful and laid back NO PRESSURE! They just really seem to want to help you get into a new vehicle. We have visited several times over the last few years and test drove cars and their only comment when we departed was "let us know when you are ready". My daughter purchased a car there a few years ago and really enjoyed the experience. Rodney the person who sold us our last purchase made the experience a breeze. Once we settled on a car, I showed up and was on the road in 30 minutes. He even insisted on filling the tank before I left. If I could sum up, they have a great selection with new arrivals every week, they are a low pressure operation, they have great trade and return policies, they have financing as part of their operation through the Redwood Credit Union and they are nice people. I addition, the lot and the office are both clean and inviting. There was a limit of people in the office during Covid so Rodney and I had to sign the paperwork in the back area of an SUV they had on the lot. I was thinking of using their concierge service where they find the car I spec but the model I wanted appeared on the website just in time. That reminds me, they have a great website that is updated constantly. The only weird thing is that they list the engine size by liters but the nomenclature on the website says "cyl" so my new 2.0 liter engine shows as a 2.0 cyl (Cylinder) engine. No a big deal but if you get confused.... Reading Amanda's negative review reminded me that most car dealers are in your face before you step on the property. RCU is exactly the opposite. If you see something you want, go and ask someone to test drive it. They won't be chasing you down. Don't be shy. read more

I have been a long time member of RCU but never contemplated purchasing a vehicle from them until now and I'm happy I did. I owe Noah much thanks for his professionalism and assistance with no type of hassle what so ever. Always willing to help and very prompt at returning messages. The dealership had a good selection of pre-owned vehicles and will also hunt you out the vehicle you are looking for. I leave them with high recommendations. read more

I have had wonderful experiences both times I used RCU Auto. I bought a car for my son a couple of years ago and I just recently purchased a car from Noah. He helped me work through a couple of choices and I am now the proud owner of a beautiful and sporty car. He was informative, honest and upfront, and I felt completely reassured that my car purchase was a sound investment. I was smiling from ear to ear driving my new car today! read more

LOVE THIS PLACE! My Daughter was hit by another driver and her car was a total loss. It was a very traumatic experience for her! We test drove some cars she thought she would like and that were safe, and decided on Honda HR-V. The dealership was not really very helpful, nor did they seem interested in showing us the vehicles. We went into RCU Auto Services on Santa Rosa Ave. We met with Noah Cron and told him what we were looking for, in 5 min he found the car, and started the process. He was wonderful in plugging in all the numbers to let us know what the loan amount would be. We received the money from the insurance company, called Noah and told him we were ready to go! It was a fabulous experience and Noah did all the leg work by working directly with Marin Honda, had the car delivered to his lot and within maybe 45 min we had our new car. He was as excited about the car as we were, it was really fun! Noah was professional, kind, courteous an overall joy to work with! I will recommend anyone looking for a new, or pre-owed car to go to RCU and see Noah! We will never purchase a car any other way. Thank you! Marianne Marshall read more

Earlier today I bought a new 2017 Prius v from RCU Auto Services. Noah Cron was my Auto Sales Advisor. I couldn't be more happy and satisfied with the experience! Noah was knowledgeable, honest, upfront, actually went out of his way to save me some money and helped me make good decisions. I couldn't recommend him more! If you're going to buy a car, buy it through RCU Auto Services! Do not go anywhere else. Trust me. If RCU doesn't have the car you want, they can act as a broker and buy it from another dealership on your behalf (*without* charging you a brokerage fee, mind you) for a *reduced price* you'd normally have to haggle a dealer down to get, including any manufacturer's discounts, etc. The reduced price I got was actually lower than a haggled price from another dealer. Other reasons: - If you don't know anything about financing or auto loans, they'll help you get the best loan possible instead of trying to take advantage of you. Mine ended up being a fixed 1.69%. - The whole process was quick and painless. I even did most of it over the phone. - They don't try to sell you on unnecessary extras. The only extra I purchased was the appearance protection, because it was a good deal and cheaper than any similar service you'd get from another dealer. - New car manufacturer warranties are still honored. So you can buy a new car from them, and take your car into another dealership for free service. I've also heard that RCU's pre-owned warranties are great. read more

Most pleasant car buying experience I have ever had! We were greeted and assisted by Tim Neese. What an awesome guy to deal with when buying a car! No pressure at all and we never felt rushed. He patiently answered all our questions. Highest recommendations! Thank you :) read more

RCU Auto Center along with the help of Tim made buying our new car one of the easiest experiences ever. We were in and out within an hour and a half and a car that was ready to go. They had the fairest price out of all the dealerships that we looked at over the past 6 months, which made us feel comfortable with our purchase. Not only has RCU been my go to bank but now they are my go to auto center. Thank you so much!! read more

Best car buying experience ever!!! I couldn't believe how easy it was! 1. Apply on line. 2. Visit RCU express what you want exactly. 3. RCU finds THAT vehicle Within a week I had my 2017 Toyota Corolla! I won't buy cars anywhere else again!! read more

Recently bout a car from RCU Auto, and had a great experience. There was no pressure to buy, and I was able to take the car on a test drive by myself. If you have a specific model you're looking for, and they dont have it in, they will try and find it for you at a reasonable price! Nothing but professionalism on their end, they left me feeling like I was taken care of. The next time any of my friends or family in the bay area is looking to buy a car, RCU auto will be the only place I reccommend. Top notch service, with some of the best prices and rates! read more

Thank you so much to Noah Cron, Tim Neese and Jake! They were all so great all around. I highly recommend RCU Auto for their professional help and attentiveness! read more

Noah Cron helped us in buying our new Jeep Wrangler 2018 JL. We're happy with the car, happy with the deal and happy with the loan. The overall buying experience was super. We bought when there were delays in the shipment of Jeeps. Noah worked with his dealer and we ended up ordering new Jeep built for us. The features we wanted were not available in showrooms. We were away for most of the build time and then Noah had our Jeep ready a week after we got back. We'll certainly use Noah and RCU again. read more

Best car buying experience ever! Noah was so helpful and took the time to help me through the car buying process. There was no hassle or pressure at all! They have so many great cars that it was hard to choose.I ended up leaving with the perfect car and a payment that was better than I could imagine! Thank you Noah for the amazing customer service and making it enjoyable! read more

I did not want to buy a car. I was scared and nervous and simply dreading the process. But now I'm proud to say That I did it! All thanks to Mr Noah Cron And the wonderful team at RCU Auto! It was a long process, but I got exactly what I needed for such an amazing deal! Not one bad thing to say. read more

Tim was our Sales adviser . He made my car buying experience smooth and easy ! They did not have the 2011 Honda CRV on the lot . So Tim went on his computer , found the exact one I wanted , and went and picked it up for me . Great customer service and a really nice guy ! I give my car buying experience an A+ Highly recommend ! read more

I would never buy a car from anywhere else! Tim was our sales person - he's awesome! There's no pressure and RCU will work to meet all your needs. Plus they will find any car you want, even if it's not on their lot. They are the best! read more

Best auto purchasing experience ever! Tim was excellent to work with. He was knowledgeable, great at communicating and made us feel like he had our best interest in mind. I will not buy a car any other way from now on. Thank you redwood credit union you just made a customer for life. read more

What a great experience ! We were helped by Joel, he was so friendly, along with everyone in the office. We had our 13 month old daughter with us, and everyone was so sweet to her. We didn't feel pressured, or hurried, and we left painlessly and smiling in our new car highly recommend!! read more

Went in to buy my first vehicle and quickly realized we had come to the wrong place. As soon as we walked in Joel started with, "What do you need?" I responded with, "Well I'm here to look for a car." He sarcastically said, "Well we have those." It continued on for a minute after that and I let him know which cars I was interested in. He tossed us the keys and let us know we could go look and he'd be out in a few minutes. So we went out in the rain to look at these cars and noticed one of them had very little tread left on the tires. When Joel came out, we all got in one of the cars and test drove it. Upon returning to the lot, my husband mentioned the tires and Joel immediately became defensive and claimed he didn't know what he was talking about. My husband is a certified mechanic and has worked in a tire shop for years, he knows what he's talking about. After feeling nothing but unwelcome the entire time, we left and immediately took our business to CarMax where I bought a 2018 Grand Cherokee with 11,000 miles. read more

Jake Ochoa is an awesome person has a lot of patience I'm so glad I got my car wit them

We went to RCU auto knowing exactly what we wanted and left happy with a hassle free experience. Michael was able to get us into a 2014 Ford Explorer and helped us with our trade in as well. This was the best and easiest car purchase of my adult life so far. Thank you!! read more

I just got my first car and it's PERFECT!! What a phenomenal experience! I can't thank Michael White at RCU Auto enough for his stellar assistance. He's so easy to work with; he listened to what I was looking for and made finding my perfect car one of the most carefree experiences I have ever had. I knew almost nothing--ok, nothing--about cars, buying cars, and even less about financing cars and he broke everything down into easy-to-understand terms. He helped me to decide what I did and didn't want/need as far as the various options. I didn't fully understand what a great deal I got until I started telling more car-saavy friends about my experience. Michael White and Redwood Credit Union Auto Services are the way to go when buying a car. I am so glad I stumbled onto him and them. read more

I had a great experience buying my first car on my own from Noah! He found the exact car I wanted in less than a day and kept me informed through the entire process. Not to mention beat all other prices I looked at! I had no idea that buying a car could be this easy. I will definitely be recommending Noah and RCU auto to anyone I know looking for a new vehicle. read more

Jacob Peaty at RCU was AMAZING! I was interested in taking a look at a 2016 Jeep Compass I had noticed pop up recently at the dealership, and from the very beginning Jacob was incredibly friendly, easy going and low pressure. He allowed me to test drive the Jeep for as long as I needed to, never trying to hurry things along or make me feel like I was taking too long to make a decision. If you've ever been to other dealerships you know how the sales agents can be, always pressing you to make up your mind, as if 2 minutes looking at a car is really long enough to make such an important decision (it's not!) During the test drive i was able to drive on the freeway, back roads, anywhere I needed to in order to get a real feel for the SUV. He also helped me understand how to use the Bluetooth feature, which I really appreciated because many sales agents will simply advise you to look through the owner's manual on your own. And best of all, after taking a leisurely test drive I mentioned I was very interested in buying the Jeep but noticed the alignment seemed a bit off and the brakes squeaked a touch. At another dealership in the past the sales agent argued with me or pretended not to hear what I was hearing, as if trying to convince me I was imaging things if I thought something needed addressing. But not at RCU. When I mentioned these things Jacob immediately drove it to check for himself, identified that yes in fact these things needed fixing, and brought the Jeep to their mechanic who fixed both the alignment and brakes. I drove off with the Jeep the next day and could not be happier with my entire experience with RCU Auto Services. Thank you for such a hassle free buying experience, I will be back for my next vehicle and will recommend you to everyone I know who is looking for a hassle free car buying experience! read more