Bought a used Honda here and had a great experience. They even guarantee the car for 30 days and give you a refund if anything major is found. Really nice people and made buying a used car very easy and safe. Took 45 minutes just to do the all title documents and saved me a trip to the DMV. What happens to all that paperwork when you buy it from a regular person? My car did have some problems the SF Honda dealer found and Carriage Motors gave me a refund. Not the whole repair price but I was surprised. They cover any big repairs within 30 days if you let their shop do it. We had our dealer do the repairs and they refunded part of it. Very fair. I would buy another used car here without a second thought. Talked to some really scary sounding people on the online car ads and this dealer made buying a used car very safe and easy. read more

Heather and Whitney were so straightforward and efficient that it felt like going back in time before indifferent corporations. They took care of all the paperwork that included my Honda Civic trade in, on which they gave me a very fair price, DMV, and a small loan. I would give them the highest praise for their honesty and friendliness during the whole process read more

My review for customer experience I called looking at a truck for one of my inspectors. I told him I needed another trick, I think He became very negative toward my sincerity when I said I am looking at the auction today as well. So he didnt take me as a serious buyer, and never mentioned to me when we spoke at 9.19 am (before they were open or booked for the day) that I needed an appointment. By the way, I purposely passed on a truck from the auction because I was interested in the truck he had even with it being a 1 hour drive for me. So I call at 2.30 to confirm they still have truck. He does but now says he's to busy to get me in!!!! If your the owner I hope you will consider better practices, if your a sales rep I hope the owner will have better training toward customers and serious buyers. I even had you send me close up pictures of the scratches for a closer look. I am very upset at you wasting my time and I pasted on a great truck. read more

I was looking to buy a car and everybody was turning me down i went and picked a 2011 Ford edge from them and they made it all work they made it so I could get a new car. I want to thank them for making it all happen it was a easy and I enjoyed the way they treated me and helped me through the process. Thank u guys for great experience. read more

Carriage Motors - My new car. - Car Dealers Near Me - Santa Rosa, California

Very helpful used car lot. The have helped both our family and our neighbors. Much easier to work with than those on auto row.

Good people over here , they took care of the family . Easy to work with and great prices . I would recommend this place to anybody .

I had an unbelievable experience working with Whitney and his sister in my car buying experience. I've purchased over 20 used cars in my life and they have been by far the most responsive and sincere through the purchase process. I love my purchase. Enjoy your experience! They also have the greatest dog that greets you. read more

Carriage Motors - My purchase from Carriage Motors. - Car Dealers Near Me - Santa Rosa, California

We searched all over for a quality used car for our son's first car. .. by far the BEST selection and highest quality cars around ! Wish I had looked here when I got my car a year ago ! We ended up with the perfect car in immaculate condition. Whitney is very upfront and honest about the cars - no silly salesman tactics . All of their cars are clean titled (hard to find on many used car lots lately) and well maintained vehicles. We got a great Xterra and while we didn't finance it we did meet with Heather who takes care of the that and the paperwork and she was just as great as Whitney. I don't know about all of you but I really despise the whole car buying process but after our experience with Carriage my feelings have changed and when it's time for our family to look for another car we will be going back there! I cannot recommend this place enough. read more

Carriage Motors - The cleanest 08 car I have ever seen ! - Car Dealers Near Me - Santa Rosa, California

I had a wonderful experience at this locally owned family business. I got an amazing car and I was treated so nicely. read more

Carriage Motors - Car Dealers Near Me - Santa Rosa, California

This dealership is one of the best places I have ever purchased a car at! Whitney was so easy to talk to and very knowledgable about the inventory! From a fellow veteran it was an amazing experience and I will for sure be looking to him if I when I need another car! Quality cars and quality people Love my Jeep read more

Carriage Motors - Found the car I was looking for at an amazing price in excellent condition! - Car Dealers Near Me - Santa Rosa, California

was #1 but they had offered to replace that so we took them up on that and they gave us a new battery at their expense. But the real trouble was after we left that time the check engine light came on. So I took it to my local mechanic who found other issues and that's when I was worried we may have bought a lemon after saving so much money and buying a car in cash. But when I brought it back they said "no problem" they took it to their mechanic over the weekend and by Monday morning everything was fixed and we are on the road again! Though I would have loved to bypass all the stress and frustration of a car with issues, I'm glad they practice good business ethics and had the car repaired. I will recommend them. read more

Just went to buy a Truck, cash, from Whitney.. Because I look at a Tundra yesterday.. that was the car I wanted according to him. Tried to test drive one.. They had it listed 12995. He never let me test it.. Instead he said the listed price on Craigslist was wrong and went in raised the Price to 14999. Then came out all intent on selling me what he imagined I wanted. Whitney if ever meet him.. Is an obnoxious rear end. read more

I stopped in to check out some of the Honda models and the staff member that helped me was older man with a full head of white grey hair was extremely unhelpful. I asked him many basic questions at which he answered in a rude passive aggressive disrespectful way. I love to support small local businesses but not when the staff is so incompetent and blatantly disrespectful. read more

I have heard good and bad about this dealership. Yes, the have a pretty nice inventory, and all the chemicals are in great condition. They are clean low mileage and you can check them on caefax. But when I went down there to check out a couple of there trucks. I think that this salesperson was so rude! She never asked of I wanted to look inside,take a test drive, etc. She only told me that "i" really dodnt need a 4x4, and that maybe I should look at the cheaper white truck. Then all she did was tell me that they only get the best vehicles with the lowest mileage. More then once! So when I asked how much the like as a down, she looked me up and down and tells me 20%. Ok. Whatever. Butninthink if I had been a man she would have treated me differently. Maybe. But she kept on trying to push these other truxks that I had no interest in. So I decided I had had enough and left. So just beware of how u might get treat there. I was really blown away on how disrespectful and rude I was treated. I doubt very much if I will return. I think I will just keep waiting for something at Skyline Motors. They are great to work with ! read more

was looking for a particular hard to find truck model. When one showed up here, I went to look at it. was very clean, new brakes, oil, etc. nice tires, good price. bought it. 2 days later, check eng light flashes and eng is misfiring. they said bring it back, no worries, they will fix. found the issue, kinda major, and had it repaired, plus new belt n water pump no charge. stand up people read more

MILITARY FRIENDLY!!!! Came here to find my brother his first truck. Normally this can be a hassle but thanks to these guys it went through with not problems. They went above and beyond. Not only was the service amazing But one of the owners being a veteran like myself took care of us I can't say enough good things about these guys. If you buying a car or truck this is the place to go!! read more

Carriage Motors - Car Dealers Near Me - Santa Rosa, California

Bought my daughter a car here. People were super friendly and helpful and worked with my schedule to come pick up the car. My daughter loves the car. read more

i used to always stereotype these little car dealers on the santa rosa ave. strip. i always though, geeze.. tacky! trashy! rip off! i can be so damn naive. i drove by one day and thought, hmm. i want a vw bug. in blue. that'd be cute. so the next day i went down, just to give it a test drive and check out the price. the car was exceptionally clean (tho now, not so much). the service was friendly, all family-operated, not at all pushy. called my dad, had him come check it out. he gave me the go-ahead, so we made an offer. sold? thanks. they even put all new tires on it, filled up the gas tank and had it ready to go in 24 hours. i bought it for a screaming deal. if you're looking to buy a used car, this is the place. they buy their cars wholesale from dealerships around bay area, and never from auctions. i even had the whole history on my buggy. it was great. i'm not sure what their financing is like, but they do offer it. read more

I recommend Carriage Motors to friends, family, and anyone who is looking for a car. I was at a tough spot in life and when Mr. H met me on the lot he listened to what i was looking for and gave me a look and said to come back the next day, he had something for me. True to his word he had a car and awesome payments. Whit and Heather are great folks. They help you out whenever possible. The level of customer support they give really gives them the edge on competitors. Super thumbs up and a big thank you for all you do! read more

My father has purchased a series of vehicles from Carriage Motors in the recent past. Every single vehicle my father has financed/purchased has been quality. In need of an auto myself, I looked to his wise investments & took to financing an auto from this dealership. I couldn't be happier. Heather was upfront, direct, & gave you the sense of confidence when weighing your options. I never once felt pressured to make a decision not my own, I was briefed on every step of the financing process, & the quality of the vehicle spoke for itself. I selected a clean, well maintained, modern Nissan Sentra. Class all around. Oh, & of course, Se Habla Espanol. Heather's Spanish was spot on. So I do encourage our Latin community to look into this dealership as they are honest, genuine, & kind individuals. Thank you Heather & the nice gentleman whom I believe to be her brother. Warm regards. Sal. read more

I found myself at carriage and I bought a car from them I've been extremely happy with my purchase and I was also happy to see that Carriage does care about former military and Military members needs it was a great feeling to know that Carriage still cares about what goes on with military members in today's society Carriage also cares about the needs of its military members and that's something you don't see very much of anymore so thank you carriage and I wish all the best to you read more

Whit and Heather are beyond exceptional people. I bought my truck about two years ago, and with little to no complaints about the truck they have been friendly and by my side, working with me instead of for money. This family owned business is the definition of what great business is about. They are willing to work with me, making me feel important to them. I highly recommend these honest, knowledgeable and hard working people to everyone I know searching for a vehicle. read more

I was ready to make a change, I was done with the whole Jeep thing, six years, it was time for a change, I needed a truck at this point in my life. So I sold my jeep private party, The hunt for a truck that suited my needs began. It started in Sonoma County, where I test drove, checked tires, V.I.N. & licence plate numbers, smelled fluids, & got lied to, it took me all the way to Sacramento, along the way I had stopped at Carriage Motors car and truck center, was welcomed warmly, I had seen a truck that I liked, and talk to the gentleman that worked there, and was told that that vehicle was not ready yet, so my search continued, but brought me back to Carriage Motors, This is where I choose to take my business, Whitney and his sister Heather, are so easy to talk to, I love doing business with small family owned, home town people. I had planned on paying cash out-rite for my truck but in the process my daughter ended up needing a vehicle, I gave them cash for both vehicle's, and got the rest financed, to different contracts, so my daughter could start building her credit also, needless to say I bought 2 vehicle's from them in the same day, a car for my daughter that I don't have to worry about her in now and I even got the truck that I had looked at a week earlier. Both exceptionally clean and ready to go. I highly recommend Carriage Motors car and truck center to anybody in the need of a new to you, used vehicle. I will definitely be taking my business to them again, when I need another vehicle. Plus, I loved their labs. Thank you to both Whitney and Heather. You guys are AWESOME!!! read more

Went there about a month ago. My boyfriend bought a truck there and let me start off by saying they were super helpful! Definitely going there to get a car again. We got a loan through RedwoodCU which we didn't end up using cause they were to picky with what you could get but the staff at carriage motors help us out and give us the same interest loan and he got to get the truck he wanted! They are family oriented which I liked cause they aren't trying to sell you out. Plus the truck we got was in really good shape new tires and everything. Great experience! Will go back when I get my new car! read more

Carriage Motors has been very good to me and my family. They are willing to work with you on everything to make sure you have a car that you want. Between my husband and myself we have two cars from them and almost done paying them off. Yes we have been late on our payments but if you communicate with the company they are more than willing to work with you. I love these guys and down the road if I need another car I will go back to them. I recommend this company Carriage Motors to anyone. read more

Clearly this last review was written by owner or friend. They are dishonest people. Slimy car people. Sell garbage and try to take more money from you then agreed on. They are exactly why car business has a bad reputation. Heather is the worst !! read more

I absolutely detest buying cars, especially used cars and the reason is the sales people. They are pushy and don't listen to what you really want, trying to always oversell you.....or so I thought until at walked into Carriage Motors. Working with Whit was a delight. I found this dealership to be just the opposite of what I expected. Whit was very accommodating, allowing me to pick the car up early and take it in for inspection. He worked WITH us to ensure a fair transaction. I would quickly go right back to Carriage Motors for another used car! Thank you Whit, for making this purchase such a pleasant experience. read more

I have found that the people at Carriage Motors are helpful and friendly. I have had old-fashioned service that is sadly missing these days. read more