Although there were issues in the past, our experience has totally changed over the past few months. The communication has been excellent, and the staff has been friendly and helpful. It is a great value for the money. We are looking forward to another wonderful summer on the river. read more

This was my second bad experience with Kings Cove, there won't be a third. I had a bit of an emergency while on the river and needed a place to park my boat after dark. Unfortunately, KC was the closest option. The owner was rude and took advantage of the situation at every turn to charge me as much as he possibly could for 10 hrs of dock time all the while acted like he was doing me a favor. I'm perfectly willing to pay but really? Way to take advantage of the situation, I can see why the place is half full. read more

Absolutely horrible customer service!! Disorganized, liars & rude. Stay away from here. It doesn't seem like they want or need your business. Was looking to purchase a boat trailer. Due to COVID & being end of season, had called multiple places looking to purchase a trailer that was in stock & not having to wait to take a chance if I ordered it was ordered & then it not coming in. I spoke to the owner & he had a used one to purchase. Asked if he could send a picture so we knew it'd work. Never received picture & left multiple messages to follow up. Finally drove an hour down there to look at it. Was willing to buy it. Asked for a purchase agreement to submit to finance company. Was told by the operations manager he couldn't locate it in the inventory & would have the owner send it to me. Despite multiple calls to both owner & manager, never received a call back. Drove back down there to see about obtaining PA so we could proceed with purchase. At this point was willing just to buy trailer instead of financing it, there was no one there who could help; was told owner would be in later. I chose to wait b/c I needed to get this purchase finalized. After waiting a little while, finally, the dock coordinator offered some assistance. She told me the owner be in later in the afternoon & she'd have him give me a call. He hadn't responded, so I wasn't confident he'd even call me back. I expressed this concern to her & advised if they didn't want to sell, that was all I needed to know. Bottom line, finally heard from dock coordinator, owner had chose not to sell it after all! read more

***WORST PLACE EVER !*** Horrible service. The manager is extremely rude and inconsiderate. Super strict. Expects the boat to be brought back in spotless condition. Even took a picture of the motor, before we left, and threatened us to have it back in pristine condition. Had the worst and most sarcastic tone of voice towards me and my whole entire family. I have never been so disrespected in my whole entire life. When we returned, she laughed in our face and found every reason to charge us more money. They then proceeded to kick us off of their dock. Asked her how much the damages would be and she simply said she did not know, except for the fact that it would be expensive (in an extremely rude tone). How could you not know? You're the manager and, surely, boats have come back in less than perfect condition before? I will never return to this place and will tell everyone I know to never come here. Everyone has bad days, but no one should treat their paying customers like this. ***AVOID COMING TO THIS PLACE !*** read more

This is the worst marina on the st croix/mississippi river. no one answers the phone, no one seems to know how things work around there it looks as though every employee is 21 and under. i leave messages for them to call me back, they dont. I complained that I'm getting bad service for $2,000 and the owner replied "psshh $2,000 i have clients that pay $6,000" so obviously I'm not as an important a customer as some of the higher paying ones. I've had my boat serviced there 3 times and every time it comes out with a new problem. Just recently had it serviced there, they said things were all good to go...my boat caught fire 1 mile from the marina right after they charged me an arm and a leg n told me it was all good to go. They carry a D rating with the BBB and did not respond to a customer complaint I'm in the middle of filing a small claims court order against them. DO NOT BRING YOUR BOAT HERE, IF IT ALREADY IS PARKED HERE DO NOT LET THEM WORK ON IT!! read more