My friend got great care on rehab. He went in with leg and had wound care. He said the food is good…read moretoo

Carillon is a beautiful facility on the outside, but the level of care is uneven. Some of the…read morecaregivers are indeed caring, but many are not and treat the patients cooly and uncaringly. The PT staff is good, however. The food is OK. I would never again place my loved one in this facility.

The good: No bad smells, clean facilities, generally caring staff, saucy energetic RN, physician…read morereachable by cell phone, great PT, helpful LCSW, Medicare covers, good central location. The bad: truly short staffed for the type of care we needed (needed more 1:1 care for physical neurological needs), often fell out of bed/chair with no one to help, got dehydrated, got UTI, got Covid. Not a good place for neurological patients. Need to be able to speak for yourself. You might be lucky and have a roommate that can speak for you when you've fallen out of bed. Maybe you are lucky to have family to make a stink to get the care you need. If not, you are highly likely to languish. Sorry Hamlet. We had high hopes but it did not work out.

Most aides were horrible They take o close to an hour to…read moreAnswer the call button My medication to breathe was not on time most days If I requested a nurse I was told they were not on the floor and I to wait to do a breathing treatment. I would not recommend the hamlet to anyone and I pray that no one needs this facility. Please go somewhere else if you need help

Well - the nasty Nursing Director Nancy was let go! She spent her days reminding the workers where…read morethe door is and that they're all replaceable (instead of encouraging them and trying to make what little staff they have feel important and appreciated) I guess she didn't realize she was replaceable too They've hired a new administrator - let's see what she can do Unless the CEO Mike stifles her, too.

Decided to discharge my dad when my mom told them no one was going to be home. Gave us no notice…read more The direct staff was nice, so kudos to them for keeping the place running - that's the only reason for the second star.

What can I say about a facility that shows love and care to my 92 year old mother? What can I say?…read moreMany things. From the moment I walked in the door I knew I would be content and so would Mom. My mother has fallen multiple times. Femur fracture, rib fracture and now a hip fracture. Each time she had to go to HH her care was superb. From the Admissions Director and staff to the superb Nursing Director Teri O'Driscoll to the PT transport guys, everyone treated my Mom with the utmost respect and care. The PT here is phenomenal. My Mom always ended up in great shape. My husband was here too for double hip replacement and he received such quality care in the 2 weeks he was there. We feel safe at HH, the staff is like family. I know I'm there often enough that everybody knows me, but I'm also there often enough to see the care given to all the patients. A tough decision is going to be made as we feel my Mom needs long term care. Huntington Hills is my one and only choice, just as it was when we had to pick a rehab center for her. My friends whose loved ones were there feel the same way. A shout out to so many people, Ken, Teri, Leslie, Deborah, Beth, Carolyne, Nancy, Joanne, Barbara, Diane, Janie, Dione, Zach, Yvette, Dilia, and most important the aide who has made my Mom's life in rehab happy, our Yva. Mom is so appreciative of everything and it's true you get what you give, but this staff gives so much more. I'm so blessed and thankful.

Do not give this place your loved one. Staff with poor attitudes, they don't follow protocols for…read morepatients and take entirely too long to take patients to the bathroom. It's pretty outside, but we were very disappointed from day one.

the nurses make fun of all the patients after they leave!!!! twice so far I have experienced this.read more

This hospital has pretty good staff who work here! I been in this hospital twice in the last 5…read moremonths and also been in the medical pretty often! I got a lot out of being there! Although I had to go to 2 other hospitals as well I got a lot from being there! I want to thank all the staff who work there especially Mr Russell the rec therapist!

i held off doing this review for a while because i didn't want to be biased. i can't give more than…read moreone star because the level of care here was so far below what we were told it would be. I had a family member who stayed here for two weeks following a hip replacement. During that time they developed a stage 4 bedsore that never healed up until they passed a year later. Whether the problem is the facility being understaffed, neglectful, or spread too thin, my main point is that you cannot leave anyone you care about here with peace of mind. We were there every day in shifts because we had multiple family members take turns since we all work and it was always a struggle to get a staff member in the room to help the patient stand up. For a bed sore to form that quickly, they probably didn't get to stand up at all aside from the times we flagged staff down. I wouldn't recommend anyone to have a loved one stay here unless they can have someone there with them 24/7 and make sure they get attended to.

Ratio of aids to nurses is not sustainable. Loved one fell while screaming for help, after care was…read moreconcerning. Local hospital said "been seeing a lot of falls from Gurwin". Medications are late, incorrect, residents have beg for on time meds and are have been mocked for pain medications. Incorrect statements given to family members to make things seem better than they are. Had a nurse drop resident medications and tell the resident to call for an aid to find it on the floor and walked away. Nearly impossible to get someone on the phone after hours to help.

My mother stayed at Smithtown Center for a year and a half as a dementia patient and later, a…read morecomfort care (end of life care) patient. The staff always kept me well-informed about my mother's health. This is key for families of dementia patients. For this kind of care, it's the staff that matters most. The key players are the unit coordinators, and we had great ones: Kelly and Jenna. Both were very patient and attentive. Jenna eventually felt like a friend of the family. She took a personal interest, and went above and beyond to resolve issues in my mother's care along the way. I was there constantly during one period of time, and really saw how things work. I was amazed at the quality and number of people involved in my mother's care. Besides the coordinators, I was very impressed by Supervisor Marilyn; NP Liz; Night nurse Christen; Med nurses Garcelle, Angie, and Danielle; Aides Carline and Christia; OT/PT's Gary, Pierre, and Jennifer; Speech therapist Ann-Marie (regarding chewing/swallowing); Social Worker Donna; Recreation assistant Jennifer (who helped me Facetime with my mother when I couldn't visit); and Violetta (who *tirelessly* kept the whole unit clean). Pretty much everyone really knew my mother and the details of her care! My mother REALLY did not like taking medicines, etc., but the team displayed some amazing skills in gently getting her to cooperate. The comfort care period here went much better than home hospice care would have. The team took care of all medications, cleaning, laundry, and other tasks so I could just be there for my mother emotionally. In all, Smithtown Center is staffed by a large team of very nice people who were very helpful to my mother and me. Thanks, Smithtown Center! One last thing is, that in comparing notes with others, I learned that Medicaid patients got the same, high quality level of care as the self-pay patients.

the nurses and doctors were helpful and pleasant. The nurses aids are terrible. First it took them…read moreabout 3 weeks of complaining daily to give mom her dentures, hearing aid and glasses. She was eating with no teeth in her mouth. wh changing her diaper, stool was left in her diaper and vaginal area where I had to take off diaper and clean after aid. This went on for weeks as well. There is no such thing as low sodium diet and mom has been not 1 working kidney and heart failure which makes it dangerous for her to have too much sodium. The food is also really bad and cheap. Chicken consists of a chicken patty, and lots of pork being served without choice but a sandwich. The physical therapist deprives my mother of the time allowed, so she hasn't made almost no difference since she came in 4 weeks ago. Mom isn't Mobil and can't teach anything by herself and after I leave everything is removed in front of her so she can't get a drink of water, a snack, her tissues, her books to keep busy or anything else. When changing mom's room they left everything of hers, including what will keep her from falling out of bed, in the hallway. I came in at 7pm and had to put her room together to keep her safe. If thinking about coming her I would say don't if you care about your loved ones!

Best Nursing Home & Staff - St. James Rehabilitation & Healthcare Center…read more St. James is truly the best nursing home with the most caring and dedicated staff. My best friend always goes to St. James, and while my father is in another facility due to needing more supervision, I don't feel they care for him the way St. James cares for my friend. The attention and compassion at St. James are unmatched, and they even offer iPad calls, something many other facilities don't provide. The staff is amazing, and I truly believe that comes from strong leadership. The head of this facility, Cristen Wei, was our case manager years ago and was promoted to Administrator. Because of my loved one's needs, we have used this facility for years, and I can confidently say I love all of the staff and absolutely adore Cristen. She is the most patient, kind, and compassionate person, and it's clear that she has created a culture where the staff goes above and beyond for their residents. Thank you so much for everything you have done for Mike and me! We are forever grateful! Love always, Mike & Loriann

ABSOLUTELY HORRIBLE!! Took HOURS to get anyone to respond to a call light. Food was horrible. My…read moremom was there less than 24 hrs and passed away! No logical reason why at all! Roomamet said she had some breathing issues but NO ONE would respond to her call light. Judging by other reviews, this seems to be the standard, 2 hour response times. Kicker is the administrator stated there is no call light monitoring system to track response times!! Amazingly administration states "they found her unresponsive". Funny because other than initial rounds- NO ONE WENT INTO HER ROOM UNLESS I CALLED UP THERE to get a supervisor to have her call light answered. 4 times in less than 24 hrs!! But they magically " found her"??? How NYS has not closed this place down is beyond me. Supervisor Ingrid flat out lied to me about "family being with her when she passed". NO ONE WAS THERE. Owners need to investigate their administration there. AVOID THIS PLACE!!

I have been being treated here for the past few weeks. I am very happy with the care. The staff is…read morekind, compassionate, helpful, and knowledgeable. Special shout outs to Romaine and Yoelina (nursing), Alyssa (OT), Craig (PT), Oskar (Social Work), and Avi (Administrative). Other pluses: active recreation program, courtyard with mature trees, and very clean.

From the owner: Woodbury Heights Nursing and Rehabilitation Center Now Under…read moreNew Ownership – A Renewed Vision for Excellence! At Woodbury Heights Nursing and Rehabilitation Center, we believe that exceptional care begins with a strong foundation of values. Under new ownership, we are proud to introduce our guiding philosophy: RISE – Resolve, Integrity, Synergy, and Enthusiasm. Our mission is to provide compassionate, high-quality skilled nursing and rehabilitation services that support the well-being and dignity of every resident. Whether you're here for short-term rehab or long-term care, our dedicated team works together with families, physicians, and the community to create a personalized path to recovery and comfort. - Skilled Nursing - Post-Acute Rehabilitation - Long-Term Care - Memory Support Services - On-Site Therapy & Wellness Programs We are committed to rising above expectations every day – with Resolve to overcome challenges, Integrity in everything we do, Synergy among our care teams, and Enthusiasm for improving lives. Come see the new standard of care at Woodbury Heights – where healing happens and lives are uplifted. Visit us or schedule a tour today!

My elderly and frail Mom fell, and broke her femur. Ouch…read more Mom gets shuffled from the hospital into the care of Ross Rehabilitation. From the beginning, we had problems. The menu for the day listed something culinarily palatable, yet my diabetic Mom was served a PB&J instead; Umm... No. Once we called them out on that, her food changed, but was either so cold or so distasteful, Mom couldn't consume it. Mom lost about 40 pounds over the five or six months she was there, just from being served nasty food, day in and day out. The Nurses/Medical Assistants are very nice, sweet and extremely respectful while they interacted with Mom. However, when they weren't doing a task directed by the management (such as changing bed clothes, getting Mom dressed, moving Mom from the bed to the wheelchair, etc.), they literally ignored her. My Mom was forced to sit in a pile of her own excrement until a Nurse or Nurses Aid was instructed to do something about it by management. Absolutely disgusting! Next to Mom's bed was a curtain, for privacy while dressing/undressing. At night, there were numerous times when a Nurse would tactfully pull the curtain to separate my Mom's bed from the rest of the room (which startled and woke my Mom up) and then sat in a chair on the other side of the curtain and SLEPT. Mom listened to the Nurse or Aid snoring on the other side of the curtain during the night. So... Too busy to tend to my Mom's bathroom needs yet NOT too busy to NAP?!? COVID outbreak; Mom got sick. I fought with them for three days, making four or five phone calls a day to the Operations Manager (named Laidy), the Resource Manager (named Marie) and various other people in-between JUST to get someone to contact a doctor and have the doctor electronically prescribe Paxlovid® for her, to help her through. They kept trying to push me off until the day a Doctor makes his rounds in the home, once a week. Paxlovid is only available for five days and we were on a time crunch but they didn't care. I had to threaten legal action to get Mom medication. Ridiculous!! The ONLY thing about Ross Rehabilitation that was great; Physical Therapy Program. Mom's Physical Therapist was named Jill and Jill was a doll; So compassionate, patience, enthusiast and uplifting. She helped my Mom a lot. The only thing my Mom looked forward to each day was her Physical Therapy and spending time with Jill. The gnats flying around the room. The phone system that only -sporadically- worked properly. The napping staff. The cold and/or inedible meals. The blasé concerns for my mother's health during COVID. A call-button that did absolutely nothing. Zero concern for personal hygiene. One-Star earned ONLY because of the Physical Therapy, offered.

I had experience with five other facilities before Ross, and each left something wanting. At Ross,…read moreEVERYTHING was left wanting. The food was inedible, the therapy milked every patient for every day they could. Twenty three and a half hours of bed or wheelchairs, and half hour of therapy. Few people rarely graduate to a walker there. While there are a few exceptional staff,(a few nurses, aides, housekeeping or maintenance) most are more concerned with excuses than their patients. There is virtually nothing spent for activities for the patients, despite the sincerity of the people trying to keep the residents involved. There is one dementia resident whose rights supersede the rights of the other residents. He wanders the halls, entering other resident's (usually female) and stares at them in bed. Complaints are answered with "he's harmless" or "we're working on it" or threats and retaliation. Apparently excuses are more important than the privacy, security, or comfort of their residents. He urinates on the floor, and walls exposing himself to others, but according to management he can't be restricted no matter how many times he violates the rights of others. My significant other had a wet towel and used diaper put on her bed, and another day had feces smears on her blanket. I apologize to her every day for sending her there. This is by far the worst facility I have ever seen. The ONLY person exceptional at this facility is the Admissions Administrator who manages to continue to sell this abomination. He does try to intercede on the residents behalf, but his role is limited. No one should send a loved one here.