they hire criminal with no back ground check Patient safety…read moreshould be most important in caring not the ability to hire just anybody to work there there's a list of employees that shouldn't be working there

I felt like I had to leave a review after our experience with the Lake Shore during this trying…read moretime. Our experience has been NOTHING like that bad review - which strikes me as just a disgruntled person given our experience. The staff here really are true heros. While we stayed sheltered in our homes, we saw them work so hard to keep everyone safe and amazingly, kept COVID out of the facility. We are SO grateful to everyone there for keeping the residents' spirits up and maintaining a connection with families! I could not imagine a better place for a loved one during this difficult time. We know our family member is safe and the staff does everything possible to keep us connected. A million thanks Lake Shore!!

One star because they will not refund the security payment my sister paid. She died after another…read moreresident ran into her with her walker that dragged her down breaking her leg. There was only one elevator working to service 3 floors of residents crowding them in the elevator during lunch time. She walked out first and the other resident rammed her walker in between my sister's legs dragging her down and fracturing her leg. She had surgery for broken tibia and fibula but never left the hospital as complications arose. She passed away 9 days later. My sister walked perfectly well and was given a go by the pt there. THE FACILITY NEVER CALLED ME TO ASK HOW SHE WAS. What does that tell you about 'caring'?

The people at the front desk are awesome as well as most of the nurses. The building is clean and…read morethe meals are hit & miss. I just can't recommend this place do to a number of reasons. Avoid doing business with a director by the name of Tina. Nice in the beginning and then she'll disappear. No return calls, nothing. She actually made things much more difficult than they had to be. VERY unprofessional. There are two elevators one of which is constantly breaking down. Same as the ONE coffee machine they have there. Always broken. Tbe doors to the rooms are way too heavy for elderly people, most in wheelchairs. The staff seems to change pretty frequently which really is not the best thing for residence.

On January 30,2025 our family was hit with a devastating diagnosis of our mother. Drowning in mixed…read moreemotions, lack of information, and headed in a direction of the unknown we were luckily introduced to Tiffany founder of Bridge a way for Seniors. Being in a situation of sadness, confusion, and helplessness Tiffany was by our side through it all providing us with a plethora of information that would help not only our mother but our family as we tackled each obstacle that came in our way. Our mother succumbed to her illness on 2/13/25, it is with Tiffany's determination and endless hard work we were able to bring mom home with hospice where she was able to spend her final days with her loving family reminiscing, laughing, and us loving her with every part of our beings. After moms passing Tiffany continuously reached out to us to make sure we were not only mentally doing alright but continued to offer guidance with our next steps through this while process. To say that Bridge a way for Seniors and Tiffany are a Godsent is an understatement, I don't know how we would have done this without them. We not only look forward to working with Bridge a way for Seniors again in the future and we will absolutely be recommending them to all our family and friends in need of guidance. Much thanks, The Kurovics Family

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

Landauer Medstar was the company that supplied the Walker when I was in the hospital. It belongs to…read moreme now and I'm happy with it. They billed Medicare and my Blue Cross. I still owed $10.63. When the bill arrived I tried to use the QR Code to pay the bill. After several attempts a screen popped up saying to call the toll free number. The reason for two stars instead of one is because the customer service representative Edrian was very nice. He took all the information and also had my information so I knew he was aware of my account invoice. Just as requested a email came verifying the invoice was paid. I may unsubscribe from emails. They want you to download the app and set up recurring payments. I sure hope I don't need anymore medical equipment of any kind!! If I do I'll have to use whatever company NYU Langone uses. They purchased the walker for me when I was hospitalized.

Worst customer experience EVER. This company doesn't even deserve a review, except to warn others…read moreto AVOID doing business with them if at all possible. They publish phone numbers that do not connect, they deliver devices without patient instructions, they do not return phone messages, or email messages. GO ELSEWHERE!!!

Awesome staff easy and supportive. A friend recommended them and they've been great. we love our…read morecaregiver thanks again!

Could not be happier with the quality of staff and the level of care my parents received over the…read morepast 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.

My father could no longer stay at home alone, Baylin home care came to our rescue in our hour of…read moredire need. They were professional, responsible and friendly. Any adjustments we wanted to make in the schedule were changed easily. Breanna and the staff were unbelievable. I highly recommend them with five stars.

Awful. 4 days of no one showing up when my dad needed care. First day someone horrible showed up…read more Waiting to get my deposit back. The people who work in the office are fantastic but the aides are either terrible or don't show up.

Worst place ever!! The aides were rude and neglectful. My grandmother fell out of the bed and they…read moredid not have her sent back to the hospital to be checked out. Then family members found her twice hanging off the bed. Also, several times she was soaked and when asked the aides to change and clean her, we were given attitudes or was told they weren't the aide for the room and the aide was on break so we had to wait. Almost impossible to get the dr to come talk. Medication was given extremely late almost every dose. Social workers did not seem to care. My grandmother went in doing well, and went downhill fast. Then they screwed up the paperwork to transfer her to hospice at home and I had to get involved. Finally got her home where she passed two days later. Her death was due to neglect, she was in so much pain and I truly hope no one else has to deal with that place. It is a horrendous place and even had another patient tell us to get my grandmother out of there.

ABSOLUTELY HORRIBLE!! Took HOURS to get anyone to respond to a call light. Food was horrible. My…read moremom was there less than 24 hrs and passed away! No logical reason why at all! Roomamet said she had some breathing issues but NO ONE would respond to her call light. Judging by other reviews, this seems to be the standard, 2 hour response times. Kicker is the administrator stated there is no call light monitoring system to track response times!! Amazingly administration states "they found her unresponsive". Funny because other than initial rounds- NO ONE WENT INTO HER ROOM UNLESS I CALLED UP THERE to get a supervisor to have her call light answered. 4 times in less than 24 hrs!! But they magically " found her"??? How NYS has not closed this place down is beyond me. Supervisor Ingrid flat out lied to me about "family being with her when she passed". NO ONE WAS THERE. Owners need to investigate their administration there. AVOID THIS PLACE!!