they hire criminal with no back ground check Patient safety…read moreshould be most important in caring not the ability to hire just anybody to work there there's a list of employees that shouldn't be working there

I felt like I had to leave a review after our experience with the Lake Shore during this trying…read moretime. Our experience has been NOTHING like that bad review - which strikes me as just a disgruntled person given our experience. The staff here really are true heros. While we stayed sheltered in our homes, we saw them work so hard to keep everyone safe and amazingly, kept COVID out of the facility. We are SO grateful to everyone there for keeping the residents' spirits up and maintaining a connection with families! I could not imagine a better place for a loved one during this difficult time. We know our family member is safe and the staff does everything possible to keep us connected. A million thanks Lake Shore!!

One star because they will not refund the security payment my sister paid. She died after another…read moreresident ran into her with her walker that dragged her down breaking her leg. There was only one elevator working to service 3 floors of residents crowding them in the elevator during lunch time. She walked out first and the other resident rammed her walker in between my sister's legs dragging her down and fracturing her leg. She had surgery for broken tibia and fibula but never left the hospital as complications arose. She passed away 9 days later. My sister walked perfectly well and was given a go by the pt there. THE FACILITY NEVER CALLED ME TO ASK HOW SHE WAS. What does that tell you about 'caring'?

The people at the front desk are awesome as well as most of the nurses. The building is clean and…read morethe meals are hit & miss. I just can't recommend this place do to a number of reasons. Avoid doing business with a director by the name of Tina. Nice in the beginning and then she'll disappear. No return calls, nothing. She actually made things much more difficult than they had to be. VERY unprofessional. There are two elevators one of which is constantly breaking down. Same as the ONE coffee machine they have there. Always broken. Tbe doors to the rooms are way too heavy for elderly people, most in wheelchairs. The staff seems to change pretty frequently which really is not the best thing for residence.

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

Excellent, excellent advice. I wish I had found Tiffany's company last year. She would have saved…read moreme from the months of the run around trying to deal with Medicare, nursing home social workers, assessment interviews, rescheduling assessment interviews,etc. She also referred me to an excellent person to have a stairlift installed for my mom. I thank Bridge A Way for helping me and my family. My mom now has a discharge date after everything was put in place with Tiffany's help. My mom will be home in 2 weeks. Thanks again

Landauer Medstar was the company that supplied the Walker when I was in the hospital. It belongs to…read moreme now and I'm happy with it. They billed Medicare and my Blue Cross. I still owed $10.63. When the bill arrived I tried to use the QR Code to pay the bill. After several attempts a screen popped up saying to call the toll free number. The reason for two stars instead of one is because the customer service representative Edrian was very nice. He took all the information and also had my information so I knew he was aware of my account invoice. Just as requested a email came verifying the invoice was paid. I may unsubscribe from emails. They want you to download the app and set up recurring payments. I sure hope I don't need anymore medical equipment of any kind!! If I do I'll have to use whatever company NYU Langone uses. They purchased the walker for me when I was hospitalized.

Terrible company. Will not complete my order for medical supplies. The are contracting for Humana…read moreand I've called many times to no avail. The worst medical company I've ever had the misfortune to deal with. Use any alternatives you can find.

Awesome staff easy and supportive. A friend recommended them and they've been great. we love our…read morecaregiver thanks again!

Could not be happier with the quality of staff and the level of care my parents received over the…read morepast 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.

My father could no longer stay at home alone, Baylin home care came to our rescue in our hour of…read moredire need. They were professional, responsible and friendly. Any adjustments we wanted to make in the schedule were changed easily. Breanna and the staff were unbelievable. I highly recommend them with five stars.

Awful. 4 days of no one showing up when my dad needed care. First day someone horrible showed up…read more Waiting to get my deposit back. The people who work in the office are fantastic but the aides are either terrible or don't show up.

Best Nursing Home & Staff - St. James Rehabilitation & Healthcare Center…read more St. James is truly the best nursing home with the most caring and dedicated staff. My best friend always goes to St. James, and while my father is in another facility due to needing more supervision, I don't feel they care for him the way St. James cares for my friend. The attention and compassion at St. James are unmatched, and they even offer iPad calls, something many other facilities don't provide. The staff is amazing, and I truly believe that comes from strong leadership. The head of this facility, Cristen Wei, was our case manager years ago and was promoted to Administrator. Because of my loved one's needs, we have used this facility for years, and I can confidently say I love all of the staff and absolutely adore Cristen. She is the most patient, kind, and compassionate person, and it's clear that she has created a culture where the staff goes above and beyond for their residents. Thank you so much for everything you have done for Mike and me! We are forever grateful! Love always, Mike & Loriann

It's hard to put into words the experience we/I had. My mother in law spent her last days on earth…read morein this "crap hole". There are just too many episodes to mention ALL in this review. And honestly the pain is still so raw from losing her. There is not enough staff and those that do work there have become so complacent to what is happening around them they don't even notice or care about the woman sitting in a wheelchair completely shirtless!Screaming! Crying! In a soiled diaper! Sadly this is how I found my mother-in-law almost every evening. As soon as she heard my voice she'd calm down. Which leaves me to wonder, How long was she like that?! When she needed to be attended to, the buzzer was useless! I actually had to call the front desk with my cell phone from her room to get some help. I use the term "room" loosely. It's a bed. That's it. I don't care if it's dementia, Alzheimer's or Rehabilitation for a hip replacement Each resident simply needs to be treated with respect so they can hold onto whatever dignity they may have left. As mentioned in another review, family members need to be with their loved ones as much as possible, so they can advocate on their behalf. God only knows what happens when we aren't there. The unexplained bruises...Even if she fell out-of-bed, it is Inexcusable! Mom was in the facility next-door as well.... I can say the same for them. Absolutely disgusting. I have photos - videos and a daily journal. When the time is right, they will be reinforcement! I am emotionally scarred from the experience of watching my beautiful Mother in law slowly die. Our health care system is broken. "We don't have enough staff" is not acceptable justification for the lack of care. Our society needs to RESPECT our elders! It's the what they deserve. What every human being DESERVES. These facilities are about profit and bed/patient turn around. I pray everyday that she didn't know or understand what was happening to her because it was just so horrific!! Completely heartbroken. Rest In Peace Mom.