First, the source of the leak was correctly identified. Water was entering where the flat roof met…read morethe sloped front section of our row house, not at the drain we had been repeatedly patching. Second, the estimate showed separate pricing for the base replacement, possible decking, and an optional insulation upgrade. That made it easy to understand what could change once the old roofing was removed. Third, the crew took photographs throughout the job, including the soft decking discovered beneath the transition flashing. We chose a two-ply modified-bitumen system with new insulation and rebuilt metal flashing at the roof transition. Only the damaged decking documented in the photos was replaced. The crew covered our small rear garden before tear-off and checked the neighboring yard for debris each evening. A few scraps of packaging were left near the gate on the second day, but they were collected the following morning without us having to mention them. The roofline at the front now looks much cleaner, and water no longer follows the wall into the upstairs room. What I valued most was knowing why the previous repairs had failed and seeing how that specific condition was corrected.

The leak behind our chimney had been repaired several times with roof cement, yet the upstairs…read morestain returned whenever rain came from the west. The chimney is unusually wide, and water was collecting behind it before reaching the valleys on either side. The surrounding shingles were also more than 20 years old. We received a chimney-only repair option and a complete roof-replacement proposal. Since cracking and granule loss were visible across several slopes, we decided to replace the roof and rebuild the chimney intersection properly. Masonry repairs above the flashing line were listed separately. Removal revealed deteriorated decking directly behind the chimney. The damaged wood was replaced, and a cricket was constructed to divide water around the wide masonry surface instead of allowing it to sit there. New step flashing was installed with the shingles, followed by counterflashing integrated into the masonry. Architectural shingles, underlayment, valley protection, drip edge, plumbing-vent flashing, and ridge ventilation completed the rest of the roof. Photographs showed the cricket and step flashing before the finished materials concealed them. Rain delayed the counterflashing work until the following morning. Fresh mortar around the metal looked brighter than the existing joints, although it became less noticeable as it cured. A few mortar pieces were also removed from the rear steps during the final cleanup. The chimney area has remained dry through multiple wind-driven storms. Water can now be seen dividing around the cricket instead of collecting behind the masonry. That functional change was more meaningful than another promise that fresh sealant would hold.

Our roof was hidden beneath a wood deck, so the first replacement decision involved more than…read morechoosing a membrane. The deck had to be removed, the roofing needed to be inspected after it was exposed, and the walking surface then had to return without damaging the new work. Water had already reached the bedroom ceiling below two support locations. We could not comfortably pay for the entire roofing project from savings after budgeting for the separate carpentry work. We paid part of the roof cost ourselves and financed the remaining approved balance through a third-party lender. The lender established the monthly terms, while the roofing business did not provide the loan or make the approval decision. The deck removal and reinstallation were covered under a separate carpentry agreement. Those costs were not described as part of the roofing financing. Numbered boards were lifted and stored on the property so reusable material could return to its original area. With the deck removed, the old EPDM membrane showed punctures beneath several sleepers and supports. Some sleepers had been placed directly on the rubber, while others had been fastened through it. Debris had also accumulated around a drain that had been difficult to reach for years. Moisture testing found wet insulation around the punctured areas and drain. The wood deck below remained sound except for one limited section near the bedroom leak. That area was photographed and replaced before the new roof assembly began. The replacement included tapered insulation, a cover layer, new EPDM membrane, parapet flashing, drain work, and a rebuilt threshold at the terrace door. Protective pads were positioned beneath the redesigned deck supports. A removable group of boards now identifies the drain-access point. The lender approved our application quickly, but final processing took another day after an additional income document was requested. That delayed the roofing start without affecting the carpentry removal. We received the revised construction date before any roof surface had been opened. Two older deck boards split while they were being lifted and could not be reused. The carpenter supplied replacements, although the new boards were visibly lighter at first. That difference was expected to soften as they weathered. After the deck was reinstalled, the roofers returned to inspect every support location. One support sat partly outside its protection pad and was repositioned before the terrace reopened. Photographs show the completed membrane both before and after the deck returned. A small amount of sawdust remained near the parapet after the first cleanup. It was vacuumed during the final visit. The access stairs and bedroom below were also checked before the interior protection came down. The terrace has now been back in use through summer heat, winter weather, and multiple heavy rains. The bedroom remains dry, and we can reach the drain without dismantling half of the deck. Using savings and financing together made the roof manageable, while keeping the carpentry agreement separate made it clear which contractor was responsible for each part.

We had several quotes for our flat roof, but most only included another round of patching. A full…read morereplacement made more sense, especially after wet insulation was found beneath the older repairs. We financed part of the project through an outside lender after reviewing the lender's approval and payment terms. The new roof included tapered insulation, EPDM membrane, rebuilt flashing, and a new scupper. One morning started earlier than we expected, but the rest of the schedule was communicated well. The roof is draining properly now and the leaks have stopped. We are glad we completed the entire project instead of postponing it again.

A mechanically attached TPO roof began showing unusual movement after a severe windstorm. One…read morecorner had lifted visibly, but inspection also found stretched fastener rows and distorted seams farther into the roof. Although the membrane had not peeled away completely, its attachment could no longer be treated as dependable. Temporary repairs secured the exposed corner while the full condition was documented. Fastener pull tests showed inconsistent resistance in several areas of the metal deck. The owner compared a large partial repair with replacing the complete system. Because the stressed attachment continued beyond the visibly damaged section, full replacement was selected. The existing membrane and insulation were removed in controlled zones. Surface corrosion was cleaned, and damaged deck sections were replaced where the fastener tests had produced unacceptable results. New insulation, high-density cover board, and TPO membrane were installed using an attachment design based on the building height, perimeter zones, and specified wind-uplift requirements. Additional securement was installed at corners and roof edges rather than treating the entire field identically. The parapet coping was also refastened so loose metal could not compromise the new membrane. Work was photographed before the perimeter flashing concealed the attachment. The completed roof passed its required inspection and remained stable during later periods of high wind

Even a small roof leak posed a serious risk to this warehouse because its inventory consisted…read morelargely of books and boxed paper products. The existing EPDM roof was almost 20 years old, with repaired seams and increasing shrinkage at the perimeter. Moisture testing found damp insulation along one wall before water had reached the stored inventory. The owner considered repairing the perimeter and postponing replacement. The decision changed after additional testing found separated wet areas around a drain and an equipment curb. A full tear-off offered a clearer way to remove the moisture before it spread. Warehouse staff created temporary empty aisles beneath each roof section. High shelving was covered, and paper inventory was moved away from the exterior wall. Removal proceeded in narrow zones that could be closed with new roofing the same day. The metal deck remained sound except for a small area beneath the leaking curb. New tapered insulation and cover board were followed by a fully adhered TPO membrane. Perimeter flashing was rebuilt with additional securement, and the drain connection was replaced rather than reused. Weather limits were stricter than usual because an unexpected opening could damage a large amount of inventory. Temporary covering remained staged on the roof even after each section was closed. The completed roof received seam testing, drainage checks, photographs, and a marked maintenance plan before the paper products returned to their normal locations.

The roof had developed widespread surface cracking, but the recurring bedroom stain appeared only…read morewhen snow melted slowly rather than during ordinary rain. Test openings found damp insulation beneath several older repair areas, indicating that the moisture had traveled farther than the visible stain suggested. The owner compared removing only the wet sections with replacing the complete roof. Because the existing modified-bitumen system was heavily patched and approaching the end of its service life, full replacement was selected. NY Roofing removed the old roof to the deck, deteriorated material around the hatch was replaced, and tapered insulation was added to improve movement toward the rear drain. A new two-ply modified-bitumen system was installed with fresh wall flashing and metal edges. Materials were lifted from the street during a restricted delivery window, while the neighboring roof and occupied rooms below received additional protection. The finished surface had a consistent slope instead of the shallow depressions that had formed around earlier patches. Following several rainstorms and one freeze-thaw cycle, the bedroom ceiling remained unchanged.

NY Roofing delivered a smooth, stress-free experience. Eden and Mike were professional, attentive,…read moreand detail-oriented, and the roof replacement was handled with care and precision. The site was left clean and nail-free, and the finished roof looks solid and professionally installed.

As the owner of a mixed use building near Lexington Avenue, I take building maintenance seriously…read moreand wanted to work with a roofing contractor that valued quality over shortcuts. After noticing persistent water intrusion around the parapet wall following several heavy rainstorms, I contacted NY Roofing Manhattan for an inspection. From the very first appointment, their professionalism stood out. They arrived on time, conducted a thorough evaluation of the roof system, documented the areas of concern, and clearly explained what was causing the leaks. I appreciated that they focused on solving the underlying issue instead of recommending unnecessary work. Once the project began, communication remained excellent throughout every stage. The crew worked efficiently, maintained a clean and organized job site, and showed great respect for both the building and its tenants. The crew arrived as scheduled each day, worked safely and efficiently, and made every effort to minimize disruptions for our tenants. They maintained a clean work area throughout the project, communicated regularly regarding progress, and completed the repairs within the timeframe they originally provided. The workmanship exceeded my expectations, and the difference has been noticeable. After several significant rainstorms, there have been no signs of water intrusion, and the problem has been completely resolved. It’s refreshing to work with a roofing company that values craftsmanship, honesty, and customer service. Based on my experience, I would not hesitate to recommend NY Roofing Bronx to anyone looking for dependable roofing professionals who stand behind the quality of their work.

Our building near Castle Hill Avenue had a flat roof that collected water every time it rained. It…read morewasn't leaking yet, but it was clearly heading in that direction. NY Roofing Bronx explained how the drainage system was contributing to the problem and recommended a combination of roof repairs and drainage improvements. The crew worked efficiently, kept us updated throughout the project, and left the property clean afterward. After several months and a few major storms, there's no standing water and the roof is performing exactly as it should. That's all I was hoping for.

Our building contains a shared commercial kitchen used by several small food businesses. Closing…read morethe entire operation for a roof replacement was not realistic, but neither was continuing to repair leaks near the preparation and storage areas. The old flat roof had numerous patches around exhaust curbs, refrigeration lines, and plumbing vents. It had also been coated more than once, which made it difficult to see what was happening underneath. We received proposals for additional repairs, a restoration coating, and complete replacement. Moisture testing and roof openings showed that a substantial amount of insulation was already wet, particularly around two exhaust curbs and the rear drain. A coating might have improved the surface, but it would not have removed the trapped moisture. That explanation was the reason we chose replacement. Financing was arranged through a third-party lender, with approval and payment terms determined by that lender. The monthly-payment option allowed us to complete the entire roof instead of dividing the work into separate repair phases. Everything about the lending arrangement was documented separately from the construction agreement. Because the kitchen remained occupied, the replacement was divided into controlled sections. Exhaust shutdowns were scheduled between production periods, temporary coverings were installed below sensitive areas, and the loudest demolition was completed early in the day. After tear-off, deteriorated decking was found beside one curb where years of condensation and leakage had affected the substrate. We received photographs and measurements before authorizing that additional work. The new assembly included tapered polyiso insulation, a high-density cover board, PVC membrane, new curb flashing, and walk pads along the equipment-service routes. The PVC system was selected in part because of the amount of grease-producing exhaust equipment on the roof. A scheduled membrane delivery arrived a day late, and the update about it could have come sooner, but the open sections had already been secured and no interior areas were affected. At completion, the drains and seams were checked, debris was removed from the rear service area, and we received a roof plan identifying the equipment and warranty boundaries. Production continued during almost the entire project. More importantly, several intense storms have passed without a single drip in the kitchen or storage space.

A small diesel spill from our rooftop emergency generator damaged the EPDM membrane beneath the…read moreequipment. The affected rubber softened and began swelling before any interior leak appeared. This was treated as both a contamination issue and a roofing repair. The generator technician stopped the source, and a qualified cleanup company handled the fuel and contaminated materials. Roofing work began only after the area was cleared. The damaged membrane and insulation were removed to clean, unaffected boundaries. The deck did not require replacement. New insulation and compatible EPDM membrane restored the area, while a protective equipment pad and containment arrangement were added around the generator under the appropriate service scopes. The exact repaired zone was marked in the roof records. A residual odor remained near the hatch for several days, although no fuel entered the occupied rooms. We kept the access area ventilated until it cleared. Disposal documentation took longer to receive than the roof photographs. The repair remains dry, and later generator testing produced no additional spill. Correcting the equipment source before closing the roof prevented the same damage from repeating.

After a hailstorm, small circular cracks appeared across the vinyl siding on the most exposed side…read moreof this house. The damage was easy to miss from the ground because many panels remained in place. Closer inspection showed fractured locking edges and several holes near the lower portions of the wall. The other elevations had been sheltered and did not show comparable damage. Replacing the complete building was unnecessary, but the original siding color and profile were no longer available. The owner chose to replace the affected elevation as one continuous section rather than scatter visibly different panels across it. Once the damaged siding came off, the weather-resistive barrier and sheathing were inspected. A few areas of torn housewrap were repaired, but the sheathing remained dry. New starter strips, corner trim, mounting blocks, and vinyl siding were then installed. The replacement panels were fastened with room for normal expansion and contraction. Exterior fixtures were removed and remounted through proper blocks instead of being screwed through the face of the siding. Broken vinyl fragments were collected from the planting beds and neighboring walkway. The unaffected elevations remained in place, while the repaired side finished with a consistent color and secure locking edges.

A water stain started showing up on the ceiling of our top-floor apartment near Knickerbocker…read moreAvenue, so we called Bushwick Roofing. They came out within a couple of days, took photos, and found worn flashing around a vent and a small section of membrane separating. The estimate was straightforward with no pressure to do extra work. The crew finished everything in one day and cleaned up well. I did find one nail on the walkway afterward, but otherwise everything went smoothly. We've had several storms since and the roof has stayed completely dry.

We had been chasing the same leak in our Gramercy building for years. Different contractors…read morerepaired different sections of the roof, applied coatings, replaced flashing, and each time we were told the problem was solved. It never was. When NY Roofing Manhattan came out, they approached the issue differently. Instead of focusing only on the visible leak, they evaluated the entire roof system and identified several contributing factors, including drainage problems and deteriorated waterproofing around portions of the parapet wall. The repairs were more extensive than what had been done previously, but the explanation made sense and gave us confidence that we were finally addressing the actual cause rather than the symptoms. Throughout the project they kept us updated with photos and took the time to answer every question we had. It's now been through an entire season of heavy rain and, for the first time in years, the leak has not returned. Looking back, I wish we had found them sooner because it probably would have saved us a lot of money and frustration.

We have a rear terrace roof on our 6-story walk-up in Manhattan and this was not a straightforward…read morejob. The access alone was a challenge and most contractors we spoke to either wanted to drag everything through the building interior or couldn't figure out the logistics at all. NY Roofing Manhattan came in and immediately had a plan. They brought in a crane to remove the terrace furniture and heavy planters before work started, and used it to bring all the roofing material directly to the rear roof without touching the inside of the building. That alone told us we were dealing with a professional operation. The crew completed the entire project in three days, which honestly surprised us given the complexity of the access situation. They replaced the roof system, handled all the waterproofing details properly, and when they were done they put everything back together better than they found it. The terrace looked great and the work was clean from start to finish. We haven't had a single leak since and for the first time in years we're not dreading a heavy rainstorm. If you're in Manhattan dealing with a rooftop terrace, rear roof access issues, or any kind of flat roof waterproofing problem on a walk-up or mid-rise building, NY Roofing Manhattan knows how to handle the job the right way. Couldn't be happier with the whole experience.