We had been chasing the same leak in our Gramercy building for years. Different contractors…read morerepaired different sections of the roof, applied coatings, replaced flashing, and each time we were told the problem was solved. It never was. When NY Roofing Manhattan came out, they approached the issue differently. Instead of focusing only on the visible leak, they evaluated the entire roof system and identified several contributing factors, including drainage problems and deteriorated waterproofing around portions of the parapet wall. The repairs were more extensive than what had been done previously, but the explanation made sense and gave us confidence that we were finally addressing the actual cause rather than the symptoms. Throughout the project they kept us updated with photos and took the time to answer every question we had. It's now been through an entire season of heavy rain and, for the first time in years, the leak has not returned. Looking back, I wish we had found them sooner because it probably would have saved us a lot of money and frustration.

Our building has a rear roof section that isn't particularly easy to access, which made previous…read morecontractors reluctant to take on the project. NY Roofing Manhattan came prepared with a clear plan and handled the logistics without making it our problem. They identified the roofing issue quickly, explained the repair process, and got everything completed without any hassle. The work included roof repairs, waterproofing, and correcting a drainage issue that had caused ponding water for years. We received regular updates and progress photos, which gave us a lot of confidence in what was being done. The roof is performing exactly as it should now, and the entire process was much smoother than expected. Thanks again guys, I appreciate it!

This house had a steep main roof and a much lower rear addition. Asphalt shingles had been…read moreinstalled across both sections, even though the rear roof was approximately 2:12 and had a history of snowmelt leaks. Replacing everything with the same shingle product would have repeated the original material problem. The proposal separated the roof into systems suited to each slope. Architectural shingles were selected for the main roof, while a two-ply self-adhered modified-bitumen membrane was specified over the low-slope addition. The most important detail was the transition where the two systems met. Removal found four damaged plywood sheets on the rear addition and one beside the main-roof valley. Those sheets were replaced within the written allowance. The low-slope membrane was installed first and extended far enough beneath the upper roof assembly to create a reliable overlap. Ice-and-water protection and synthetic underlayment were then installed on the steep roof. New shingles covered the transition without leaving an exposed strip of roofing cement. Wall flashing along the addition was also rebuilt while the area was open. The sequencing was explained before installation, which made the use of two different materials feel intentional rather than inconsistent. The rear patio and neighboring fence remained covered during removal. Cleanup included the low roof, gutters, and narrow side passage. The resulting roof looked unified while using the correct system for each slope.

A relatively new self-adhered modified-bitumen roof developed multiple raised edges along its…read morenorth-facing laps. The pattern was concentrated in the area that received the least winter sunlight. Project records and test openings indicated that the membrane had been installed during low temperatures without sufficient substrate warming, priming, or rolling pressure. A few isolated laps could have been repaired individually, but the affected section contained repeated adhesion failures. The owner compared seam-by-seam repairs with replacing that roof section back to a sound transition. Partial replacement was chosen, while the properly bonded southern portion remained in place. Work was rescheduled for suitable weather, and the substrate temperature was documented before application began. The new sheets were primed and rolled according to the approved installation requirements. Sample laps were checked before the crew continued across the section. The occupied rooms below remained protected, and the work area was sealed before temperatures dropped each evening. A later winter inspection found the replacement laps flat and fully bonded.

The flat roof over this mixed-use building had been covered with a liquid-applied membrane several…read moreyears earlier. Cracks and pinholes began appearing across the surface, followed by larger areas that peeled away with light pressure. The failures were not limited to seams or penetrations. Adhesion testing showed that the coating had been applied over a poorly prepared and locally damp substrate. Moisture had spread through the fiberboard below, making another coating unreliable. The owner chose to remove the liquid membrane and the older roofing underneath it. Removal required more hand work than an ordinary sheet-membrane tear-off because the coating thickness varied considerably. Once the concrete deck was exposed, it was cleaned of residue and allowed to dry. Damaged areas around two abandoned pipe openings were repaired and filled. New tapered insulation corrected ponding along the center of the roof. A high-density cover board provided a consistent substrate for a two-ply modified-bitumen system. Reinforced base flashing was installed at the parapets and stair bulkhead without relying on the remaining coating. The occupied storefronts stayed open, with removal scheduled before their busiest hours. Coating fragments were vacuumed from the roof, setbacks, and sidewalk enclosure. The finished assembly passed drainage and adhesion inspections before the project closed.

The roof had developed widespread surface cracking, but the recurring bedroom stain appeared only…read morewhen snow melted slowly rather than during ordinary rain. Test openings found damp insulation beneath several older repair areas, indicating that the moisture had traveled farther than the visible stain suggested. The owner compared removing only the wet sections with replacing the complete roof. Because the existing modified-bitumen system was heavily patched and approaching the end of its service life, full replacement was selected. NY Roofing removed the old roof to the deck, deteriorated material around the hatch was replaced, and tapered insulation was added to improve movement toward the rear drain. A new two-ply modified-bitumen system was installed with fresh wall flashing and metal edges. Materials were lifted from the street during a restricted delivery window, while the neighboring roof and occupied rooms below received additional protection. The finished surface had a consistent slope instead of the shallow depressions that had formed around earlier patches. Following several rainstorms and one freeze-thaw cycle, the bedroom ceiling remained unchanged.

These 2 gentlemen who roofed my 2-story home, were professional, on-time and very neat. They were…read morereferred to me by a co-worker who knew them personally. Long story short, a problem that I've had, due to many "patch-up" jobs for a couple of years by other vendors, now no longer exist thanks to McHale's Roofing!! See the neat and professional job they've done in the submitted photo.

We had a leak in my bathroom whenever it rained. Called johnsons and they said they could take…read morecare of the problem. 800.00 later I still have a leak and they are ignoring my calls and texts. I know this because when I called from my cell no one answered. When I called from other numbers like my work or my wifes number, someone did answer. When they answered, they said things like "relax" it's roofing... it's not an exact science". It took over 2 weeks and a demand letter threatening to take them to court for them to return even though they showed up same day when I called them the first time. Call someone else. Here are some photos of the letter I had to write to get any traction. I can post some text messages as well if the owner wants to continue to lie about his behavior.

LIES!!!! Just horrible customer service!!! He does not take responsibility for his inaction and…read morewill ignore your calls. The leak that he was supposed to fix and vents that he were to covered,were ALL part of what I contracted for with a 10 year guarantee. If you want a headache and unreliability, by ALL means use him otherwise go to someone else. My issues with him" continue to date" and will undoubtedly end up in a lawsuit!

Our building had an older built-up flat roof that had been patched and coated so many times that it…read morewas difficult to tell which layer was still providing the waterproofing. The visible problems included surface cracking, loose flashing at the parapets, exposed reinforcement in several patches, and a broad area of standing water around the primary drain. We had also experienced intermittent staining in two top-floor apartments, particularly after snowmelt or several consecutive days of rain. The contractor inspected the membrane, drain, roof hatch, plumbing penetrations, and perimeter details before presenting any options. A recover system was discussed, but the possibility of wet insulation beneath the existing roof made a complete tear-off the more appropriate choice. The proposal was detailed enough to separate demolition, insulation, membrane installation, metal work, drain improvements, and potential decking repairs. That was important because we wanted to understand what was included before the roof was opened. Removal exposed saturated insulation across the central low area and limited deterioration in the wood deck surrounding the drain. The crew photographed and measured those sections before replacing them, and the additional wood remained within the allowance listed in the agreement. The remaining deck was refastened and prepared instead of being replaced unnecessarily. A tapered insulation plan was used to improve movement toward the drain and reduce the amount of water collecting in the center. A high-density cover board provided a stable surface above the insulation, followed by a two-ply modified-bitumen roofing system. The base and cap-sheet seams were offset rather than stacked directly over one another. New reinforced flashing was installed at the parapet walls, roof hatch, plumbing stacks, and several difficult inside corners. The primary drain was rebuilt into the new assembly, and the overflow opening was cleared and properly integrated instead of being left obstructed by old roofing material. The building remained occupied throughout the project, so interior protection and daily waterproofing were significant parts of the experience. Residents received advance notice of the working hours, and the crew checked the affected apartments after the old roof was removed. Only a controlled section was opened at one time, and every stopping point was sealed before the crew left. Management received progress photographs showing the deck, insulation layout, membrane layers, and completed flashing. Questions went through one project contact, which prevented contradictory information from different workers. Cleanup included the roof surface, lower setback, rear courtyard, shared passage, and interior access stairs. The drains were flushed and tested during the final inspection. We also received final photographs, membrane information, written warranty documents, and maintenance recommendations in one organized package. Several sustained storms have passed since completion, and the top-floor ceilings have remained dry. A small amount of temporary surface water can still appear immediately after heavy rain, but the broad ponding area around the old drain is no longer present. The clearest positive aspect was that the contractor treated drainage, concealed moisture, and flashing as connected parts of the replacement rather than simply covering the visible roof.

The flat roof over my mixed-use building in Astoria had been covered with a liquid-applied membrane…read moreseveral years earlier. Cracks and pinholes began appearing across the surface, followed by larger areas that peeled away with light pressure. The failures were not limited to seams or penetrations. Adhesion testing showed that the coating had been applied over a poorly prepared and locally damp substrate. Moisture had spread through the fiberboard below, making another coating unreliable. The owner chose to remove the liquid membrane and the older roofing underneath it. Removal required more hand work than an ordinary sheet-membrane tear-off because the coating thickness varied considerably. Once the concrete deck was exposed, it was cleaned of residue and allowed to dry. Damaged areas around two abandoned pipe openings were repaired and filled. New tapered insulation corrected ponding along the center of the roof. A high-density cover board provided a consistent substrate for a two-ply modified-bitumen system. Reinforced base flashing was installed at the parapets and stair bulkhead without relying on the remaining coating. The occupied storefronts stayed open, with removal scheduled before their busiest hours. Coating fragments were vacuumed from the roof, setbacks, and sidewalk enclosure. The finished assembly passed drainage and adhesion inspections before the project closed.

This business is a rip-off! They scammed my family for several thousands of dollars. The job was…read morehaphazard incomplete as Manhattan Roofing repaired half the roof, but NOT the entire roof of the whole building. They did not show photos of the completed work and partly negligent from my party as no one was physically able, ready and willing to climb the roof to make a visual assessment of the alleged completed work. My party has become dismayed, dispondent from the deficit and utter dysfunction horrible work from Manhattan Roofing including the financial pain of being cheated and scammed. The absence of work completion. It is the consequences and the effect of NOT doing. My party and I are victim who grapples with these plaguing consequences. Forward. Years later, the continual plaguing problem of leaks and water damage from rain, snow and all elements entered. The workers from this rpofing business did not enter the roof but used a long ladder from the side of the building to do this haphazard work. Ergophobia? Or, acrophobia of heights? Money hungry! Construction contractors from another business was hired year 2024 to take corrective action for repairs to be thoroughly completed to thwart effects from elements.

I worked with George to repair my parent's roof in NY. We got several bids from different vendors…read moreand George gave us a good bid, has a good reputation on Yelp, and seems pleasant enough to work with. There was some slight damage done to neighbor's window screen (from debris bering tossed from my roof), but George acknowledged and took care of the issue with no fuss. The job was done super fast!! (2 days). George was patient with working with me and my parents. A+++++++++++++++++

They came out to my property after I reported that I had a leak in my roof near my chimney that was…read moreleaking down into my 2nd floor. They told me I needed a new chimney from the roof up. I paid these guy and the job looked great but I still have a leak after paying thounds of dollars and the leak is coming from where they did the work for me, I had them come back out multiple times and yet still leaking till this day in the same area in which they did work. I even had the boss come and he is a piece of work tell me Im going to have to pay more when he sold me on something that clearly I didnt need considering I still have water coming in, This all started in 2022 and its a shame people do bussiness in this manor.

I couldn't be more impressed with Elite Roofing Contractor in Jersey City. From the very first…read moreconsultation, the entire team made the process incredibly straightforward and worry-free. Al went above and beyond and is the most experienced roofing contractor that I have crossed paths with. I unfortunately called many roofers for quotes, but my inner gut told me to keep going. Thankfully, I continued my pursuit and found Al. Al explained every phase of my full roof replacement. He clearly and personally guided me through the permitting steps, which saved me a ton of time and stress. The office staff was equally outstanding: organized, responsive, and genuinely pleasant to work with. Sophie was very responsive which I found refreshing after the lack of response from other companies. And Mike's crew? Exceptional. Their workmanship, efficiency, and attention to detail were truly top notch and second to none. Elite Roofing is exactly the kind of company you hope to hire. They were honest, transparent, dependable, and exceptionally skilled. If Yelp allowed more than five stars, they'd easily earn them. I recommend them wholeheartedly. You'll be in great hands from start to finish.