I am probably the annoying customer who reads every line of an estimate and asks what half the…read morewords mean. To their credit, nobody rushed me or acted irritated. They measured the roof while I was there, opened two areas to check for moisture, and showed me why another coating would not solve the problem. The replacement took four days and included removing the old material, correcting the slope near the drain, and rebuilding the hatch area. I received photos most evenings without having to request them. The dumpster pickup was late and cost us a parking space through the weekend. That part was aggravating, but it had nothing to do with the quality of the roof. The final price matched the proposal, and I understood what I was paying for.

The roof had developed widespread surface cracking, but the recurring bedroom stain appeared only…read morewhen snow melted slowly rather than during ordinary rain. Test openings found damp insulation beneath several older repair areas, indicating that the moisture had traveled farther than the visible stain suggested. The owner compared removing only the wet sections with replacing the complete roof. Because the existing modified-bitumen system was heavily patched and approaching the end of its service life, full replacement was selected. NY Roofing removed the old roof to the deck, deteriorated material around the hatch was replaced, and tapered insulation was added to improve movement toward the rear drain. A new two-ply modified-bitumen system was installed with fresh wall flashing and metal edges. Materials were lifted from the street during a restricted delivery window, while the neighboring roof and occupied rooms below received additional protection. The finished surface had a consistent slope instead of the shallow depressions that had formed around earlier patches. Following several rainstorms and one freeze-thaw cycle, the bedroom ceiling remained unchanged.

Our building had an older built-up flat roof that had been patched and coated so many times that it…read morewas difficult to tell which layer was still providing the waterproofing. The visible problems included surface cracking, loose flashing at the parapets, exposed reinforcement in several patches, and a broad area of standing water around the primary drain. We had also experienced intermittent staining in two top-floor apartments, particularly after snowmelt or several consecutive days of rain. The contractor inspected the membrane, drain, roof hatch, plumbing penetrations, and perimeter details before presenting any options. A recover system was discussed, but the possibility of wet insulation beneath the existing roof made a complete tear-off the more appropriate choice. The proposal was detailed enough to separate demolition, insulation, membrane installation, metal work, drain improvements, and potential decking repairs. That was important because we wanted to understand what was included before the roof was opened. Removal exposed saturated insulation across the central low area and limited deterioration in the wood deck surrounding the drain. The crew photographed and measured those sections before replacing them, and the additional wood remained within the allowance listed in the agreement. The remaining deck was refastened and prepared instead of being replaced unnecessarily. A tapered insulation plan was used to improve movement toward the drain and reduce the amount of water collecting in the center. A high-density cover board provided a stable surface above the insulation, followed by a two-ply modified-bitumen roofing system. The base and cap-sheet seams were offset rather than stacked directly over one another. New reinforced flashing was installed at the parapet walls, roof hatch, plumbing stacks, and several difficult inside corners. The primary drain was rebuilt into the new assembly, and the overflow opening was cleared and properly integrated instead of being left obstructed by old roofing material. The building remained occupied throughout the project, so interior protection and daily waterproofing were significant parts of the experience. Residents received advance notice of the working hours, and the crew checked the affected apartments after the old roof was removed. Only a controlled section was opened at one time, and every stopping point was sealed before the crew left. Management received progress photographs showing the deck, insulation layout, membrane layers, and completed flashing. Questions went through one project contact, which prevented contradictory information from different workers. Cleanup included the roof surface, lower setback, rear courtyard, shared passage, and interior access stairs. The drains were flushed and tested during the final inspection. We also received final photographs, membrane information, written warranty documents, and maintenance recommendations in one organized package. Several sustained storms have passed since completion, and the top-floor ceilings have remained dry. A small amount of temporary surface water can still appear immediately after heavy rain, but the broad ponding area around the old drain is no longer present. The clearest positive aspect was that the contractor treated drainage, concealed moisture, and flashing as connected parts of the replacement rather than simply covering the visible roof.

The flat roof over my mixed-use building in Astoria had been covered with a liquid-applied membrane…read moreseveral years earlier. Cracks and pinholes began appearing across the surface, followed by larger areas that peeled away with light pressure. The failures were not limited to seams or penetrations. Adhesion testing showed that the coating had been applied over a poorly prepared and locally damp substrate. Moisture had spread through the fiberboard below, making another coating unreliable. The owner chose to remove the liquid membrane and the older roofing underneath it. Removal required more hand work than an ordinary sheet-membrane tear-off because the coating thickness varied considerably. Once the concrete deck was exposed, it was cleaned of residue and allowed to dry. Damaged areas around two abandoned pipe openings were repaired and filled. New tapered insulation corrected ponding along the center of the roof. A high-density cover board provided a consistent substrate for a two-ply modified-bitumen system. Reinforced base flashing was installed at the parapets and stair bulkhead without relying on the remaining coating. The occupied storefronts stayed open, with removal scheduled before their busiest hours. Coating fragments were vacuumed from the roof, setbacks, and sidewalk enclosure. The finished assembly passed drainage and adhesion inspections before the project closed.

Our building has one of those classic NYC flat roofs where every contractor over the years seemed…read moreto add another patch rather than solve the actual problem. We started getting leaks near the bulkhead and decided it was time to have somebody take a serious look at the roof. That's where Ben and Bushwick Roofing come in. The inspection ended up being much more thorough than I expected. They photographed the entire roof, walked me through areas where seams were failing, and showed how water was traveling across the surface during storms. There were several low spots that had been holding water for years and the membrane itself was clearly reaching the end of its useful life. The replacement process took several days. During the tear-off they discovered some damaged decking near the bulkhead and around a plumbing penetration that couldn't be seen during the original inspection. Everything was replaced before the new roofing system went down. The new roof drains significantly better than the old one ever did. Even after heavy rain, water clears quickly instead of sitting there for days. The difference is obvious just from looking at it.

The roof above our store was an old tar-and-gravel system with several coated patches and a…read morepersistent leak near the rear stockroom. Water also sat around the drain, but the gravel made it difficult to see the exact condition of the membrane below. We needed a replacement without closing the business for an extended period or leaving merchandise exposed. Royal Roofing Long Island inspected the stockroom, measured the roof, and worked around the exhaust curb, drain, parapets, and roof hatch. The proposal divided the replacement into sections and explained which removal work would happen before opening hours. We selected a white TPO system over new insulation and a cover board. Gravel removal was the messiest part, and there was no pretending otherwise. The crew installed protection at the rear loading area and used controlled containers instead of letting loose material fall. Some dust still made its way into the stockroom entrance on the first morning, and they added another barrier before continuing. Once the old system was removed, wet insulation extended farther from the drain than expected. The deck itself needed only a limited repair. They photographed the wet area, measured it, and explained the change before new materials went down. The additional amount followed the pricing in the contract. Tapered insulation and a drain sump corrected the worst low area. The TPO was installed over a high-density cover board, and the seams were heat welded. The exhaust curb received new flashing, while walkway pads created a route from the hatch to the equipment. Deliveries continued during the project because the crew left a protected path to the rear door. We received a daily update identifying the completed section and confirming that the roof had been left watertight. The noisiest removal was usually finished before our busiest hours. The roof, loading area, stockroom entrance, and sidewalk were cleaned at completion. The contractor tested the drain and returned after the next rain to look at the area that had previously held water. The stockroom has stayed dry, and drainage is noticeably better. For a commercial flat-roof job, the scheduling plan was almost as important as the membrane. They did not promise there would be zero disruption, but the disruption stayed predictable enough that we remained open

Our building contains a shared commercial kitchen used by several small food businesses. Closing…read morethe entire operation for a roof replacement was not realistic, but neither was continuing to repair leaks near the preparation and storage areas. The old flat roof had numerous patches around exhaust curbs, refrigeration lines, and plumbing vents. It had also been coated more than once, which made it difficult to see what was happening underneath. We received proposals for additional repairs, a restoration coating, and complete replacement. Moisture testing and roof openings showed that a substantial amount of insulation was already wet, particularly around two exhaust curbs and the rear drain. A coating might have improved the surface, but it would not have removed the trapped moisture. That explanation was the reason we chose replacement. Financing was arranged through a third-party lender, with approval and payment terms determined by that lender. The monthly-payment option allowed us to complete the entire roof instead of dividing the work into separate repair phases. Everything about the lending arrangement was documented separately from the construction agreement. Because the kitchen remained occupied, the replacement was divided into controlled sections. Exhaust shutdowns were scheduled between production periods, temporary coverings were installed below sensitive areas, and the loudest demolition was completed early in the day. After tear-off, deteriorated decking was found beside one curb where years of condensation and leakage had affected the substrate. We received photographs and measurements before authorizing that additional work. The new assembly included tapered polyiso insulation, a high-density cover board, PVC membrane, new curb flashing, and walk pads along the equipment-service routes. The PVC system was selected in part because of the amount of grease-producing exhaust equipment on the roof. A scheduled membrane delivery arrived a day late, and the update about it could have come sooner, but the open sections had already been secured and no interior areas were affected. At completion, the drains and seams were checked, debris was removed from the rear service area, and we received a roof plan identifying the equipment and warranty boundaries. Production continued during almost the entire project. More importantly, several intense storms have passed without a single drip in the kitchen or storage space.

First, the source of the leak was correctly identified. Water was entering where the flat roof met…read morethe sloped front section of our row house, not at the drain we had been repeatedly patching. Second, the estimate showed separate pricing for the base replacement, possible decking, and an optional insulation upgrade. That made it easy to understand what could change once the old roofing was removed. Third, the crew took photographs throughout the job, including the soft decking discovered beneath the transition flashing. We chose a two-ply modified-bitumen system with new insulation and rebuilt metal flashing at the roof transition. Only the damaged decking documented in the photos was replaced. The crew covered our small rear garden before tear-off and checked the neighboring yard for debris each evening. A few scraps of packaging were left near the gate on the second day, but they were collected the following morning without us having to mention them. The roofline at the front now looks much cleaner, and water no longer follows the wall into the upstairs room. What I valued most was knowing why the previous repairs had failed and seeing how that specific condition was corrected.

The continuous clerestory running through our loft building made the roof replacement more…read morecomplicated than an open rectangular roof. Its windows sit above a long raised curb, and leaks had appeared at three corners even though the glazing itself remained sound. The old membrane was heavily patched around the curb and had begun pulling away at several vertical transitions. Moisture testing also found wet insulation between the clerestory and the closest drain. We decided to replace the full roof while retaining the serviceable window assembly. The curb was opened in controlled sections so the interior would not be exposed unnecessarily. Damaged wood was limited to two lower corners. Those areas were repaired before new insulation and membrane flashing were carried to the specified height. Tapered insulation improved drainage away from the clerestory and toward two internal drains. The replacement membrane was completed around the full curb, parapets, hatch, and plumbing penetrations. Walkway pads now keep maintenance traffic away from the clerestory corners. One flashing section showed a slight wrinkle during the walkthrough. It was removed and reset before the cap detail was completed. Interior protection also remained in place one day longer than necessary, limiting access to part of the loft. Months of rain and temperature changes have passed without moisture at any clerestory corner. The windows continue operating as before, and the new curb flashing remains smooth. Retaining the glazing while rebuilding the concealed roof connection gave us the result we wanted.

The first heavy storm after our roof replacement happened sooner than I would have preferred, but…read moreit ended up being a good test. The new roof handled it without any water entering the building. Before replacement, the surface had blisters, cracked seams, and several areas that held water. We reviewed repair and replacement options, and the condition of the insulation made replacement the more sensible choice. The old layers were removed down to the wood deck. Most of the wood was sound, although several boards near the front parapet needed to be replaced. A self-adhered modified-bitumen system was installed over new insulation and a cover board. The chimney flashing, plumbing vents, and roof hatch were all completed individually. Additional taper was used near the rear drain to improve water flow. The Royal Renovators Inc. crew protected the front planting area and used the rear access for debris. We found a few scraps of membrane near the neighboring fence after completion, but they returned and picked them up the next morning. The final documents included photos, material information, and the written warranty. Months later, the roof is still draining well and the interior stains have not returned.

The roof on one my buildings had reached the point where the frequency of repairs were becoming…read more.. exponentially more frequent. So, it was time -- full roof replacement. Since the building is both commercial and residiential, one of the biggest concerns was minimizing disruption to tenants, and of course keeping everything on budget and organized. From the start, Royal Renovators seemed to understand these concerns and put together a plan that worked around the building's daily operations. The existing roof was removed, damaged areas were addressed/fized, and a new roofing system was installed along with snazzy updated flashing and drainage improvements. Communication throughout the project was - chefs kiss - and we always knew what stage things were in. As expected, there were additional conditions unconvered that needed to be addressed. But, these guys were transparent about it, laid out the options like they did before, and it didnt turn into pressure or surprises. What stood out was how transparent they were when additional conditions were uncovered. Every decision was discussed beforehand and documented with photos. In the end, the new roof was completed on time, and is performing exactly as expected.

We weren't dealing with a roofing issue so much as a drainage problem. Every time it rained…read moreheavily, water would overshoot sections of the gutter system and run down the side of the building. After taking a look, they found several areas where the gutters had the wrong pitch and some downspouts weren't handling runoff properly. They replaced portions of the system and corrected the drainage layout. The difference was immediate. The next storm was basically the test and everything worked exactly as it should. No overflow, no water running down the masonry, and no surprises on the final invoice. Sometimes the smaller projects tell you just as much about a contractor as the big ones do.

Our repair shop has several exhaust openings and equipment curbs spread across the roof. Most of…read morethe leaks were concentrated around those details rather than in the open field. During replacement, the equipment was lifted in stages and each curb received new flashing. The adhesive smell was noticeable inside for part of the first afternoon. We opened the rear doors and managed, but advance warning would have helped. Walk pads were installed between the hatch and the units to protect the new PVC. The shop never fully closed, and the storage racks remained covered until the work passed inspection. The process was not effortless, but the result has been reliable.

Originally I only called them for a roof inspection because I noticed a water stain forming near…read morethe ceiling of our top-floor apartment. I assumed I was looking at a major roofing project. After inspecting the roof they found a flashing issue around one of the penetrations and showed me exactly where water was getting in. Instead of trying to sell me a full roof replacement, they recommended a targeted repair. The repair was completed within a few days and ended up costing far less than I expected. It's refreshing dealing with a company that's willing to fix the actual problem instead of automatically recommending the most expensive option.

We have a townhouse in Harlem with a roof deck that made the roofing project more complicated than…read morea typical replacement. Several contractors either didn't want to deal with it or proposed tearing everything apart. Goldenberg Roofing NYC took a much more thoughtful approach. They performed a thorough inspection and immediately pointed out several drainage and flashing issues that previous contractors had overlooked. They explained everything clearly, provided photos, and laid out a plan that actually made sense. The crew was professional, kept the work area clean, and finished the project on schedule. They carefully worked around the deck structure, addressed the waterproofing issues underneath, and improved the roof's drainage without creating unnecessary work. We've had multiple storms since then and haven't seen a single sign of water intrusion.. It's refreshing to work with a contractor that actually thinks through logistics before starting.