Extremely rude and uncaring…read more I came here to have two procedures done. There was no one upstairs to help guide you to go downstairs nor was there any signs. When you enter the building there is a lobby but there stairs upstairs and downstairs for you to check in. It was unclear where to go exactly. After going upstairs fruitlessly I realize I had to go downstairs. I checked in and the front desk was okay. I didn't like how they called your name and spoke what procedure you were getting very loudly. Everyone in the waiting room could hear. The procedure I needed to have required me to have a full bladder. Unfortunately my bladder was not full, so I had to drink water and wait. The technicians were cruel and very uncaring. They made fun of me because I ended up over drinking water and I had to pee very urgently and then the appointment took longer than necessary. I don't understand why technicians think it's okay to make fun of patients behind their backs and in front of their faces very loudly so the patient can hear. The procedures needed to be used on a full bladder And on an empty bladder. if my bladder was so empty why didn't they do the empty one first instead I sat there and waited almost four and a half hours for a procedure that I was told with only take 15 minutes. What a waste of time for cruel and mean service. I would avoid this location at all cost.

What a waste of your time ! Came in at 1pm for 1:25 scheduled appointment. Completed all paperwork…read moreonline before coming. Paid copay at reception. Then Waited THREE HOURS for an X RAY! Left at 4;30pm. NO RESPECT FOR PATIENT'S TIME! So frustrating to wait my entire afternoon. EXTREMELYPoor time management. NEED MORE TECHS Per reception, "walk-ins will be seen before appointments." So DONT MAKE APPOINTMENTS!

Let's start with registration and check-in. The process was relatively smooth, although the…read morereceptionist asked for my MRI prescription when I arrived. I checked in at 9:45 a.m. for a 10:30 a.m. appointment, with the MRI scheduled for 11:30 a.m. At around 11:00 a.m., I was called to the desk and given three bottles of liquid. I was instructed to drink two and a half bottles immediately and save the remaining half bottle for right before the scan. That's nearly 48 ounces of liquid in about 30 minutes. Unsurprisingly, I was running to the bathroom every five minutes after that. At 11:20 a.m., I was called into the MRI area. Things seemed to be moving on schedule. After yet another trip to the restroom, I returned to the MRI room for preparation. Because my exam required images both with and without contrast, an IV had to be inserted. First, I made sure I had removed all metal and even took off my wig. Then, of course, I had to use the bathroom again. The technician administering the exam told me the MRI would take about 20 minutes. Next came the IV placement. I informed the technician that I'm a difficult stick and asked him to make sure he had a good vein before attempting the IV. He assured me he found one in my right arm. He hadn't. Then he tried my left arm and again confidently said he had found a vein. He hadn't. When he prepared for a third attempt, I told him that if he couldn't get it this time, I would proceed without the contrast. Thankfully, he called in another staff member, who found a vein on the first try. Then came the MRI itself. I was in the machine for at least 35 minutes--far longer than the 20 minutes I had been told to expect. During the scan, I informed the staff that I urgently needed to use the bathroom. They told me there were only two minutes left, which somehow turned into another five minutes. By the end of it all, I was simply relieved that the exam was over. Between being required to chug an excessive amount of liquid in a short period of time, the repeated IV attempts, the inaccurate time estimates, and the lack of consideration for my discomfort, this was easily the worst MRI experience I've ever had. I will not be returning to this location and, if I can avoid it, I won't be scheduling another MRI here.

I have 1 o'clock appointment. 2pm I m still in the waiting room. People that come after being…read morecalled , I m still here . After 1 hour waiting, I ask the secretary, he said 20 mn more.

Thank you "BRMI" staff for always going above and beyond helping others in need!!!!!…read more I truly hope this post will shine light on these incredibly talented, educated and phenomenal staff members. They never fail to provide quality patient care. Also, if I may give a big thank you to Katherine F. in the CT department for always being so kind and extremely knowledgeable within her profession, it is obvious to me that she constantly strives to be the absolute best teacher, CT technologist and a extremely supportive uplifting coworker. I also had the satisfaction to be kindly welcomed by fellow CT technologist Christina P. Radiologic Technologists John D. and Jessica. Nurses Marina and Ashley and in the MRI department the magnificent Mike, and Alex. I can not begin to expand on the great empathy, and companion these professionals have for their patients. Thank you!

Got here at 12:30. Writing this at 3pm. Came in for a quick X-Ray. My doctor is right across the…read morestreet. They faxed over the order three times. Then I walked over to get a physical copy. They've been saying I'm next in line since 1:45. Again, an X-Ray. Office manager was extremely rude. I'm just sitting here quietly waiting and she is screaming at anybody who comes near her, saying that Covid is delaying things. Meanwhile, they're not great about enforcing social distance or masks in the waiting room for customers or staff. Smells terrible here too.

Rude and unprofessional. Unbelievable lack of basic knowledge of HIPA laws. Refusal to aid in…read morerecords request to supply patient with records that they were never given permission to have.

Staff and doctor are very professional & accommodating . I had a breast biopsy and doctor was…read moregreat! He told me step by step what he was doing that made it much easier to go through the procedure. I would definitely recommend this practice. Waiting room and reception was very organized, women running the desk knows her stuff.

I've gone to them multiple times, and always use their services. They are professional, prompt…read morewith appointments, courteous, and pleasant. They respect your privacy and make you feel comfortable. Excellent facility

Please check your codes ( preventative / diagnostic ) with your insurance , come prepared. People…read moreat LHR will charge you extra at purpose to make more cash I had very bad experience .

After an hour wait, I finally saw a doctor. He talked over me the entire time, was dismissive of…read morewhat I have previously discussed with my doctor, and when I asked for more information he told me to google it. For the first time in my life I walked out of an appointment. Do NOT go to this office.

This place has very good radiology techs. It is very clean. The wait is longer than i had to endure…read moreat other places for an mri, even though i was the next person in line. But once it is your turn for an mri you'll be in and out fairly quick. The only reason i give it 3 stars is because one of the receptionists is very abbrasive and rude, as if they are the only radiology place in town and they can speak to customers in any way they want. Other staff is fairly personable. Won't be coming back to this place ever again for any type of procedure because the receptionist doesn't understand the concept of customer service.

Highly recommend this service which I found via internet search. Staff are friendly but thorough,…read moreand they will chase up scripts from your primary care physician. Not unexpectedly, I was called back for follow-up from my initial mammogram (ongoing, benign issue). As satisfied as I was with my first visit, this experience exceeded my expectations - additional scans per doctor instructions, sonogram, and an in-person doctor consultation. All completed without fuss or drama within an hour and included in one modest service fee for self-pay.

Friendliest staff, beautiful state of the art building and valet parking. This new facility is a…read moreneighborhood gem. Doctors and all staff are there to take care of you and it's genuinely from their hearts. After one visit they remembered our names. We Highly recommend this facility and company from intake to treatment to billing never had one issue.

The office setting is not friendly at all. All patients are waiting together in one medium size…read moreroom regardless of which doctor they came to see. Sick kids, healthy kids, ill adults, elderly patients waiting for a routine appointment, etc. The receptionists are not helpful. All they can do for you is to schedule an appointment. They cannot answer any questions related to insurance or a particular doctor. Not recommending.

They can't improve anything. They will book u a 830 appt…read moreknowing they won't open until 9. Send u a driver that gets u to the office at 8am knowing no one's gonna be there. Now u and ur kids have nowhere to sit or use the bathroom. It's so early on a day that nothing in the area is open but bakery's and they expect u to maintain to cranky kids for an hr after being woken up for a unnecessarily early drive, from the Bronx to Coney Island. If my child ends up using the bathroom on themselves and being embarrassed because of this I'm going to corporate. I don't even want the services anymore!

I regret not reading the reviews before making an appointment here. While the front desk staff was…read morefriendly, the rest of the experience was extremely uncomfortable. The mammogram tech had zero bedside manner--abrupt, unkind, and unprofessional. I was asked to change in a makeshift office with a small curtain and was given a tiny top, then had to carry all my belongings with me while trying to stay covered. Afterward, I was led through the hallway (still in that tiny top) and placed in what looked like a break room, with staff walking by as I sat there trying to stay covered--completely lacking in privacy and care. The ultrasound tech was nicer but still not very warm or reassuring. For such a personal and often stressful procedure, this place made me feel uncomfortable, exposed, and rushed. I would not recommend it.

Went there today, all doors closed, no sign posted, after an hour of research , was informed this…read morelocation was closed Friday and everyone laid off. Have no clue if this is true or (if it is) why, but the location is definately closed today.

I was next door at Chai Urgent Care, and they sent me to get some x-rays here (the two offices are…read moreconnected by an internal door). The receptionists at the front desk seemed to not care about their jobs, but the x-ray technician lady was super nice and helpful. It was a quick in-and-out session. Their waiting room is big and clean. They have a TV, water cooler, and a vending machine.

Yesterday I took my 95 year old mother to your facility on 14 ave in Boro Park for a CT scan of the…read morebrain. Our appointment was for 1:50 & we arrived on time at 1:40. We were in the waiting room for 40 min at which time we were told that the technician would call us in another 30 minutes! My elderly mother was freezing as the air conditioning was on super high & I asked the receptionist to please see to get us in. After 20 minutes they lead us to another waiting area in the back & told us to wait another 20 minutes!! There were no seats free & we were asked to stand... are you for real?? My 95 year old mother was waiting over an hr & now had to stand for another 20 minutes!!!!!! This was unacceptable. I was ready to walk out. However Chaim the technician saved the day as he led my mother into the room for her TWO MINUTE CT scan!! What a terrible experience & unforgivable customer service!!