After trauma on my knee I recently had an Xray on Avenue R and MRI on Ralph Ave. Both facilities…read moreare great, clean, comfortable and safe to use if you can't walk with team of professionals starting from reception, technicians and med. records with CD and reports right after procedure. Friendly, fast and best quality service. Thank you

Extremely rude and uncaring…read more I came here to have two procedures done. There was no one upstairs to help guide you to go downstairs nor was there any signs. When you enter the building there is a lobby but there stairs upstairs and downstairs for you to check in. It was unclear where to go exactly. After going upstairs fruitlessly I realize I had to go downstairs. I checked in and the front desk was okay. I didn't like how they called your name and spoke what procedure you were getting very loudly. Everyone in the waiting room could hear. The procedure I needed to have required me to have a full bladder. Unfortunately my bladder was not full, so I had to drink water and wait. The technicians were cruel and very uncaring. They made fun of me because I ended up over drinking water and I had to pee very urgently and then the appointment took longer than necessary. I don't understand why technicians think it's okay to make fun of patients behind their backs and in front of their faces very loudly so the patient can hear. The procedures needed to be used on a full bladder And on an empty bladder. if my bladder was so empty why didn't they do the empty one first instead I sat there and waited almost four and a half hours for a procedure that I was told with only take 15 minutes. What a waste of time for cruel and mean service. I would avoid this location at all cost.

Very RUDE front desk stuff! When i asked for supervisor simply hang up on me. Very disappointed.read more

Came here for an MRI. Five minute wait. Staff are VERY curteous and efficient. Sent my scan to…read moremultiple doctors in timely fashion and with no problems. I highly recommend!

Thank you "BRMI" staff for always going above and beyond helping others in need!!!!!…read more I truly hope this post will shine light on these incredibly talented, educated and phenomenal staff members. They never fail to provide quality patient care. Also, if I may give a big thank you to Katherine F. in the CT department for always being so kind and extremely knowledgeable within her profession, it is obvious to me that she constantly strives to be the absolute best teacher, CT technologist and a extremely supportive uplifting coworker. I also had the satisfaction to be kindly welcomed by fellow CT technologist Christina P. Radiologic Technologists John D. and Jessica. Nurses Marina and Ashley and in the MRI department the magnificent Mike, and Alex. I can not begin to expand on the great empathy, and companion these professionals have for their patients. Thank you!

Got here at 12:30. Writing this at 3pm. Came in for a quick X-Ray. My doctor is right across the…read morestreet. They faxed over the order three times. Then I walked over to get a physical copy. They've been saying I'm next in line since 1:45. Again, an X-Ray. Office manager was extremely rude. I'm just sitting here quietly waiting and she is screaming at anybody who comes near her, saying that Covid is delaying things. Meanwhile, they're not great about enforcing social distance or masks in the waiting room for customers or staff. Smells terrible here too.

Everyone at this place was friendly and helpful. I told every person I encountered that I was…read morefrightened regarding the stress test I was having. They all reassured me in the kindest way that it was nothing to be afraid of. The technician who inserted the IV was awesome -- it was very quick and I hardly felt anything. Plus, he joked around with us. My nephew was holding my hand, and the man said, "So long as you don't hit him," or something to that effect. The nurse was lovely, and both she and the technician explained everything as it was going on. It was a positive experience and helped me to have faith and confidence in medical personnel. It means everything to an anxious patient when the staff are kind. I hope that these people keep up their good work. Oh, and the building is new, nicely kept, and pleasant to look at, both inside and outside.

I dare say the folks behind the doors of this avenue 'S' fortress are what we all hope to have…read moreclose to our homes, professional medical care. As I made my way from Forest Hills in Queens, I dabbled in thinking that I'm traveling too far for a procedure I can have administered closer to home. I care not to sit in traffic, I've no pressing desire to park in foreign neighborhoods and definitely not any interest to take the two trains necessary, its the quality of the care I'm interested in. My body has taken some lumps along my life's journey, some self inflicted, some hereditary. Either way, it was time to get down to brass tracts and quell my concerns about a few issues, primarily my heart. My cardiologist, Dr. Kuznetsov administered my stress test watching closely for any indications to properly assess my health as it relates to the procedure. The entire staff was incredibility helpful and sincere with their care. I had my own locker to store my personal items, a nice touch.

After an hour wait, I finally saw a doctor. He talked over me the entire time, was dismissive of…read morewhat I have previously discussed with my doctor, and when I asked for more information he told me to google it. For the first time in my life I walked out of an appointment. Do NOT go to this office.

This place has very good radiology techs. It is very clean. The wait is longer than i had to endure…read moreat other places for an mri, even though i was the next person in line. But once it is your turn for an mri you'll be in and out fairly quick. The only reason i give it 3 stars is because one of the receptionists is very abbrasive and rude, as if they are the only radiology place in town and they can speak to customers in any way they want. Other staff is fairly personable. Won't be coming back to this place ever again for any type of procedure because the receptionist doesn't understand the concept of customer service.

They moved from the Bedford location and took all my records without any notice. They charged me…read more$25 to mail me my records. This is an illegal practice, and they're getting over on patients they should be serving. They don't answer their phones either. I had to call repeatedly before they answered. They said their phone lines were down, which may be the case, but charging $25 to mail records is not legal, usually. Ask Chat GPT I encourage everyone to report them! NY patients: If you're being charged unreasonable fees or forced to travel farther to access your own medical records after this center moved them, you can report it. * HHS Office for Civil Rights (HIPAA): file a health information privacy complaint online (search "HHS OCR HIPAA complaint"). * NY Attorney General - Consumer Frauds: report barriers or excessive fees for medical records (search "NY Attorney General medical records complaint"). * NY Department of Health: file a complaint about access to patient records. Patients have the right to timely access to their records at reasonable, cost-based fees.

I've had three memorable visits to have testing done. The last visit was an experience I didn't…read moreexpect Yolanda at the checkin window was a pleasure, as usual. I don't know how she does it but she does greet everyone with a smile and respect. Then came the fun part. This was my second MRI with Annie. Whoda' thought a person could have a good laugh while having an MRI. Aside from making sure that I was comfortable (ha-ha) I could tell that she knows her business. I'll go back if I have to.

I have 1 o'clock appointment. 2pm I m still in the waiting room. People that come after being…read morecalled , I m still here . After 1 hour waiting, I ask the secretary, he said 20 mn more.

Just awful. They run over an hour late for appointments and if you ask any questions they are super…read morenasty. They leave you sitting in a waiting room in a gown with no information for an hour. No one cares. Never seen people move slower with so little purpose