Had my introductory visit / assessment with Dr Duncan. Nothing, but positive experience so far…read more Clerk stuff was polite and efficient, I arrived early and was handled quickly for the registration and check in, as well as quickly assessed by the nurse Colin, who was very polite and to the point. As they had an opening, I was almost immediately accepted into the private room. Facilities are clean, welcoming and efficient, albeit a bit small, but that is probably a plus. Quieting and comfortable. Dr Julie Duncan is very good, very professional and thorough. Open minded as well, to inquire and discuss anything. Very pleased. I would also mention the electronic system they used (MyChart) is quire convenient. Worked wonderful so far, and Dr Duncan is exceedingly efficient posting notes for me to check up the same day. Very satisfied so far.

Excellent and dedicated staff. Bi-lingual support. Elliot got the medicine he needed and so did I…read more I could tell I was genuinely take care of in a normal timely manner. Always within 15min Fun, although, sick on our Daddy & son appointment they were willing to see us both Thank you Health Point Redmond Have a great day!

Utilising my Perks of being an employee and a really good experience overall. It's very convenient…read moreto get appointments and the staff is very helpful. There is a nice waiting room and coffee machine.

They do their best to accommodate your schedule needs. I've received great service. The doctors…read moreand nurses show empathy and have great listening skills

This treatment simply Does not work. Expensive and not…read moreeffective. The routine is repetitive without desired results. Ask them to prove their results are working. They can't prove their simple treatments work.

After spending thousands of dollars with very promising results I was completely dissatisfied,…read more zero results! They put on a great sales pitch, don't expect too much

Shame on this ER for the way a young family member of mine was treated by Dr. Paul E. Doetsch…read more She came to the ER seeking help and expected compassion, professionalism, and respect. Before a procedure that Dr. Doetsch acknowledged would be very painful, she requested pain medication. Her request was refused, despite her explaining that she had recently undergone surgery and was currently taking prescribed medication related to that surgery. She felt that her concerns were dismissed and that she was being viewed with suspicion rather than treated as a patient in need of care. What was even more concerning was the lack of respect for her privacy. She was instructed to provide a urine sample in the treatment area instead of being allowed to use a restroom. While she was in the middle of providing the sample, Dr. Doetsch entered the room without warning and did not apologize. No patient should have to experience that. The entire experience left two young women feeling unheard, humiliated, and without confidence in the care being provided. They ultimately left and sought treatment at another hospital. Every patient deserves to be treated with dignity, compassion, respect, and privacy, regardless of their age or the medications they are legally prescribed. I hope the hospital reviews this incident and takes meaningful steps to ensure other patients do not have a similar experience.

This is a limited review for the imaging department only…read more Normally, imaging department has its own outside door that I can park near. I did, which turned out to be a mistake because of COVID. There's a sign telling everyone to walk to the main door. That's ok though; I could use a few more steps. Entering through the main door, a person in a booth nearby waved me over to ask me the standard questions about any symptoms and gave me a sticker. An 1 min thing. Anyway, the Imaging department is very straightforward - two ladies at the front to check in and insurance. And if the appointment is the recurring mammogram, I go no more than two doors inside - one to change, one for the imaging. It's super straight-forward and easy. Brownie points for the most recent appointment. I'm so used to having nothing to do due to COVID that I didn't look at my calendar and completely spaced out having an appointment. They just called, booked another appointment, no change fees. Yay! So thanks!

My wife and I have been patients of Norm Leou since he first came to the practice and I can say we…read moreprobably would not be around today, if it weren't for him. He is extremely knowledgeable, committed, and 'spot on' about the treatment needed, or the specialist to see, when it comes down to assessing the problem and assessing what treatment needs to be undertaken. He has a great sense of humor and is the friend you may never have had in the medical field. We trust him implicitly when he lays out a course of treatment. Granted, the office area may be a little lacking and a bit on the older side, but one goes to a physician based on how knowledgeable they are, whether they have the equipment required to make a knowledgeable assessment, and how interested they are in you as a person...not whether you're sitting in the latest and most expensive chairs and reading a wide variety of the latest magazines in the waiting room.

Doctor Leou is an amazing primary care provider. He is a consummate professional while still…read moreretaining a personal, caring demeanor. I've been going to Doc Leou for 4 years now, he was the first PCP I visited after moving to Washington. I am happy to report that I will continue to see him as long as possible until he retires. He has helped me through any scenario you could imagine, from small everyday illnesses to very specific, serious illnesses that are unique to me. If you are looking for a doctor that will genuinely listen to you, take you at your word and work with you every step of the way, Doctor Norman Leou is hands down the right choice for you. If you are tired of being talked down to, dismissed or lectured about YOUR health, please consider visiting Doctor Leou. He is a doctor that will take your opinions seriously and give them their due consideration before offering his professional opinion. Doctor Leou has been not only the best PCP I have ever had but I am happy to call him a friend after all these years. Thanks Doc for all your help keeping me healthy these last 4 years. I cannot thank you enough for helping me heal from my most recent medical emergency. Thank you for believing me and approving the resources I needed to get healthy again. I have to help people day in and day out in my professional and personal life and I am so grateful that you are there to help me on the rare occassion that I need help too.

Kaiser Redmond Visit This was my first visit to Kaiser…read moreRedmond, and I'm genuinely impressed. There's plenty of parking, so arriving early was easy. My appointment was at 3:20, and I checked in at 3:05. After waiting less than ten minutes, a staff member brought me into the room. Dr. Tabios and the entire team were patient, kind, and very helpful. Dr. Tabios listened closely to all my concerns, addressed each one clearly, and made me feel comfortable throughout the visit. He's friendly, approachable, and thorough. I also received a tetanus shot from Keturah, AMN Healthcare staff, who was warm, gentle, and reassuring. I didn't feel any pain at all. Overall, this clinic exceeded my expectations. I would definitely return here for future appointments.

, I have never experienced better health care in my life. I have been to four of their greater…read moreSeattle clinics and my experience has been amazing at each one. It is so much easier for me to navigate through the Kaiser system than locate independent providers through Regence Coverage. You call one number and are set up for all your medical needs. I have NEVER had an easier time or better results than I experienced with Seattle's Kaiser group. Their doctors, nurse practitioners, pharmacists, customer phone representatives and all support staff really seem to care about you and your health. This is problematic. I am the Director of H.R for a company of about 50 people working at the Port of Seattle. We recently changed health plans. Unfortunately, the "upgraded plan" available to executives is a Regence (Blue Cross/Blue Shield Plan). Ironically, I feel like that this "upgrade" isn't an upgrade at all. I LOVE KAISER and I am likely to go back whatever the cost after we renew in January of 2020. I have never experienced better care, more follow up, less wait- time and fewer additional fees than I have with Kaiser. I came in to meet Dr. Church (Redmond), because of a scheduling issue Dr. Church was SUPER thorough, knowledgeable, professional and considerate. After I left his office, Dr. Church researched how best to alleviate my menopause drama. He followed up with both me and my pharmacist and suggested I try a little different medication. Since I have started on my new meds, I am symptom-less!!

I called in August and got an appointment the day before Thanksgiving- kind of unacceptable in my…read moreopinion and I was shocked that they were this backed up. I got in to see the doctor pretty quickly once I arrived and we ended up doing an allergy test on my back. The nurse who helped me was super warm and helpful and I really appreciated her! They didn't get super conclusive results from the test and recommended I do a blood test. Their recommendations for me were just to take allergy meds, which I already do. I asked about shots and they just gave me a bunch of paperwork to do my own research when I wish they could have just educated me even a little bit in the office. Unfortunately this seems like one of the only options for allergy care in the area, so I might have to proceed anyways.

I see Clive monthly for my shots and he is awesome. Super friendly, efficient and caring make the…read moreexperience pleasant. Front desk as well help and helps set up future appointments to keep me ahead and avoid forgetting to schedule my next shot.

Consistently poor communication over multiple visits ranging from 1.5-3 weeks without responses or…read moreaction after multiple follow ups that I had to initiate. After my first appointment, I was told a prescription would be sent. It never sent to my pharmacy. I followed up 19 days later, got no response, and followed up again the next day, before finally getting my prescription. I also asked about scheduling a follow-up appointment at that time and never received a reply. It took 3 weeks before I got my prescription. Months later, I requested a copy of my medical records. I followed up 5 days after the initial request, then had to call 10 days after that just to get them released. It took 2 weeks to get my records. Most recently, I requested a renewal on a medication I've been taking for over 10 years. I heard nothing back for 11 days, then had to call in. I was placed on hold three separate times over the course of one call, totaling around 15 minutes, and was told I'd need to come in for an appointment before they'd refill it. I explained that I needed it immediately because they hadn't responded in 11 days. They put me on hold again and then doubled down on the same answer. Staff also blamed the delay on the receptionist being "new," despite her being the one who put me on hold twice to check with someone else on my behalf. It took 1.5 weeks and I never received my prescription. I have never had such horrible communication or professionalism from a medical facility. I would suggest going literally anywhere else.

Thank you, dr Robert Olberg Very friendly, pleasant staff…read moreready to help and listen. Every concern was addressed.

Very unhelpful staff , no one care you're there , no system for wait time or nurse checking on you.read more

This healthcare organization is terrible. I have very decent healthcare with Kaiser with my…read moreemployer. The problem is that I am only allowed to go to the Bellevue clinic for urgent care. I was bleeding from my head (if you don't know it yet, a head wound is a bleeder for a long time). So I elected to pay out of pocket and go to Evergreen for stitches. When it was time to remove the stitches, I called Evergreen in advance to ask them how much it would cost to remove them at Evergreen or if I should go to Kaiser with a $20 copay. The representative on the phone told me that stitch removal was a part of the $570 I paid out of pocket. Then I got a bill from Evergreen saying I owed $146 for stitch removal. This is a disgusting practice and Evergreen should be ashamed of themselves. When I escalated the matter, even though calls were recorded to prove what I was told, the insisted I pay the bill (which I did today). I would not trust this company and I will never work with them again. I will pay for a taxi vs dealing with BS like this.