Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

I love this place - super nice people and high-quality storage unit. Alway CLEAN and well-lit. Much…read moremore affordable than my former Public Storage where there was rarely anyone on-site! Adam is great!

I had two storage units here for more than three years while I was out of state. Adam, the manager…read moreof the DTC StorQuest location is amazing. So professional, pleasant, and goes above and beyond to keep this a well managed business. He truly cares. Ever since Adam took over managing this location (about a year ago) it's been highly organized and smooth sailing. I finally retrieved my items from storage, and that process was quick and easy also. If I need storage in the future I'll return to this location and hope that Adam will still be in charge. Thanks StorQuest, for an awesome manager like Adam.

I am in the middle of transition with moving from Phoenix to Denver. StorQuest made this change so…read moremuch easier by providing a storage space with easy yet secure access to my unit. The experience to secure a unit was seamless. Thank you for helping me lessen my stress

Quick and easy to rent a unit. Month to month and climate control available- Thank you, Doug!read more

BUYER BEWARE! I rented a unit a little over two months ago from StorQuest at 745 Monument Drive in…read moreHighlands Ranch. Prior to renting I went into the office three different times to inquire about the pricing and future rate increases. I was told by both Tank and Robert that my rate would likely go up in 90-180 days and that my increase could be as much as 20-25% higher. I just received notice that my rate is increasing by 184% (from $132/month to $375/month. I would highly recommend that nobody do business with this company.

Either location or another customer has wrongfully put a lock on my locker and found it impossible…read moreto get a hold of anybody at StorQuest and this needs to be removed tomorrow I'll be back at this location so that this Lock can be removed if not I will be removing it on my own terms and taking business elsewhere

From the moment we first walked in, the level of service has been superior. Darlene continues to…read morehave our best interest in mind and we can see her desire to make sure our experience is far above average. A repeat for us for sure!

Great storage spot... very convenient, super friendly folks and run well. Security is also very…read moregood and lots of safeguards and redundant security systems.

The facility is nice, all storage is indoors, and the staff is great. My issue is twofold. First…read moreour unit was broken into twice and we were not the only ones. We have spoken to other customers while onsite and they too have mentioned being broken into. They only have cameras on the exits, not on the rows. I get camera systems can be expensive but when you have had numerous people complain and state they have been broken into, you would think they would invest a bit to help with security. The other major issue is the rates changing every couple of months. Don't give me the market rate crap. You increase my rate by almost $100 and tell me it is market rate. No, it is not. If I booked a unit the same size as I have now online, I would get it at a substantially cheaper, I just have to move it into a new unit. Plus, they system lets you pick the unit, so you can see the available inventory. Yet you are not willing to work with your existing customers. Do you know how many people would be willing to sign actual leases and not be month to month?

Facility is clean and staff is friendly but be prepared to have your rates increase $100 every 6…read moremonths for no reason! Very disappointed by the price gouging as I now have to move out into a different facility.

The staff and service is amazing. I have used them since they opened and I love storing my toys…read morehere. Great location and easy access. I have used a couple different locations to store my toys and this one is my favorite.

From the owner: Kipling & 470 Self Storage in Littleton CO -- This facility is locally & family owned. It's a brand…read morenew self storage facility incorporating the newest ideas and the most up-to-date self storage features. Ideal for residential and commercial storage. Offering conditioned units, drive up units, and large RV units. You can store vehicles, furniture, clothing, toys, holiday decorations, electronics, bicycles, antiques, files and paperwork, vehicles, etc. etc. Month-to-Month leases. Very friendly professional staff!

From my experience and those of others, moving is always about 100x more involved than one…read moreinitially realizes. Moving out of state adds about 100x more factors on top of that. Moving by myself...well, you know. It was crucial having a reliable storage unit to keep my things until I had time to move everything to my new home. ExtraSpace in Littleton took all the stress out of one of the biggest elements of my moving process. They were responsive, professional, and always willing to save me money. Rather than try to sell me higher-priced options, they gave recommendations I knew were in my best interest. The facilities were clean and accessible. The security is the perfect combination of strictness and privacy. The whole process was streamlined, efficient, and made great use of modern technology. Thank you ExtraSpace storage for supporting me in the biggest move in my life. If I have storage needs in my new state, or anywhere for that matter, ExtraSpace will be my first option, and they receive my highest recommendation.

The staff! Hands down they are kind, helpful and understanding of our situation and working easily…read morefor moving dates. This entire process went so well because they have good people working there!!!! Thanks to all of you again :)