Bagmaster Aventura saved the day.Again. They were able to…read morereplace the wheels of a Swiss Victorinox hand luggage in 2 days, it was a Express Job with a regular price. well done. Thank You jack Wengier

Needed a handle for our Travelpro suitcase. Travelpro said it was no longer available. Contacted…read moreBagmaster and spoke with Jessica; she went out of her way to find a replacement handle and received it within three days. I made our old suitcase like a new one again. Her communication and customer service with excellent. If anyone is in need for luggage repair, this is the place to call. Thanks agin Jessica

A nice store, but too small to really provide you with enough buying options. They do have some…read moretravel accessories, and with the bags they did have for sale, they were modern styles. Staff are friendly here, asking us if we required any help.

Needed to send back my bestie... call my Tumi- Rumi. Guilty pleasure 5 years old bought at discount…read moregoing in for 2nd free minor repair before warranty runs out. Aventura staff couldn't be more helpful. Thanks for taking care of My best traveler!

TUMI recently moved to the 2nd floor by the new entrance of the Food Hall. I've been by several…read moretimes and they've always offered me excellent service no matter who's working. On my last visit, my zipper tab broke off and the gentleman who was working at the time (I've only seen one man there) offered to replace it free of charge. I wasn't expecting that service and was very appreciative of the kind gesture. They're having a store wide 20% sale until this Sunday March 25, 2018 so if you're looking at picking up something, this week only comes once a year. TUMI never goes on sale!! If you'd prefer to shop online, you can still get the 20% off so definitely don't wait. I'm ecstatic with the beautiful Merge collection, their latest one. It's far lighter than the Carbon Fiber one and 5X cheaper! Plus it has camo print which is definitely cool.

Awful customer service!!!! Had the worst customer service ever in my life!!! The store manager…read moreLudmila (was there today 05/30/2016) and she has ZERO customer service. I was at the store at 5:00pm today asking to get a store credit for a Rimowa luggage my husband bought. 2 sales reps assisted me and found the transaction my husband did they issue me a store credit for almost $600. I told them that I will come back with my husband to pick up something else in about 1/2 hour. They advised me to leave the "store credit" there as it looks like a receipt type (not a card like any other store) therefore I told them that it's fine they can leave it there and I will come back in about 1/2 hour. When I came back with my husband at around 5:30pm two shifts has been changed and the 2 sales reps that helped me weren't there instead there was a "store manager" by the name Ludmila. When I asked her for my store credit she said - "I put it in the trash and void it" I asked her : WHY??? she said - because this is what I decided the luggage has been used and I will not give you any store credit. I explained her that the store credit was ALREADY BEEN GIVEN TO ME and it's my property, she cannot void it and it is a completely new luggage that hasn't been used. I told her that if she isn't going to honor her colleagues decision who already issued me a store credit I will complain about her and she said - I don't care anyway I'm leaving tomorrow!!!! Seriously ????! Is that a store in America in AVENTURA MALL???! Just so you know what she did is basically stealing. 3 sales representative were preset when they issue the store credit to me and what she did is stealing it from me because at the point that I got it it belongs to me. My own property. I will make sure this case will be all over this is a shame. This store should be shut down!

I would like to shout out Mimi in the shoe department! She was patient,so helpful, and quick to…read moreunderstand what we were looking for! Thank you Mimi!

It's not the same as it was. More impersonal…read more Selection seems cheap tbh while value is great with sales prices I got a great deal on jellies !! I was surprise at the color coordination involved

I find Ross a bit less enticing than a Home Goods or TJ Maxx, but I still like to go in and check…read moreout their home accents. Every time I drive by one, I like to explore their offerings and see what they have to offer. Prices are usually very good and their selection of colors and shapes are not bad...love their accent pillows....great for updating the home decor.

I am in the store now the lines for the cashier is around the whole store I never seen it this…read morecrowded some people left mad they don't have enough cashiers! They need to fix this issue it's never enough cashiers they are losing money because you be on line for 1 hour imagine only 4 registers 59 people waiting! Who ever is the manager needs to get cashiers your losing customers‼

While this store is nicely organized & a decent selection the wait time was extremely lengthy with…read more2 registers open for a line that wrapped outside of the lane. The employees for the most part were courteous but an interaction at the checkout lane left me with a less than favorable experience. A gentleman walked in front of the line, kicked an item (a PEZ dispenser) that was on the floor, hit my shopping basket, looked at it & kept walking to register. Apparently when I asked if he worked here the cashier told me not at that store but at the Hallandale Beach one (he's the manager). No offense but if this is the party you have managing people at another store who believes he's above picking up items then I feel for that staff. Hope this isn't the case & it's a one off. This store itself is a 4... the experience with this other store "manager" can't allow me to go past a 3.

Sadly this was my first time at this location and not a great experience. Not very well stocked…read moreservice was mediocre a huge line to pay only 1 cashiers. The loss prevention officer was offended someone called him a security guard so he took his time to correct the customer as to they were not the same meaning between Loss prevention and security guard. I guess I didn't fit his profile a he watched me like a hawk a of if I was going to steal something. Not to mention I poked my shoe almost my foot toe with an anti theft device with a pi that was on the floor . I don't think I would come back to this location.

Heel got caught in a sidewalk and messed up the cork + material on one heel. I tried 2 other shops…read morewith different shoes and was so disappointed. This one had a lot of reviews within the past year so I decided to take a chance - so happy I did! They applied new corks to both and fixed the material within 10 min! From afar, can't even tell something was wrong. Even up close, you can't tell. Reasonably priced and the customer service was great! Can't wait to bring more pairs with other issues and see how they solve the problem but for now, I'm happy!

This isn't the best repair spot.. I would not bring expensive shoes or expect an extraordinary…read morecleaning, though simple things will come out alright- not great.