We had a refrigerator quit and called a refrigerator service company. I think it was a mom and pop…read moreshop. The fella came out, disassembled the refrigerator and said he thought it needed a new fan motor and would order one and come back to replace it. So we waited (crickets) and called back and he said the fan motor would come in by Monday (this was Wednesday) (again crickets). Called again....again...and again..... Soooo we called Circle N Appliance and they were here that day, looked at the refrigerator, plugged it in, didn't see anything wrong with it. He said he thought that maybe the motor froze because food was covering the fan (admittedly it was, duh on our par). So he put the refrigerator back together and didn't charge us a penny. Guess where we're buying our next appliance...

I took two fans to Reid's yesterday. The fans are shaped like Monkeys so I was really sad when they…read moreboth stopped working. They were not sure that the fans could be fixed but they were willing to take a look. I just got a call that they cleaned to clean the motors and were able to get both fans running again. I am so glad in our disposable society that there are still places like Reid's who repair appliances.

Although he was unable to fix my washing machine he was a very courteous man and very helpful. It…read morewas simply going to cost more to fix it than it was worth and I appreciate his honesty a lot! This business came highly recommended from a friend of ours.

I have had to file a police report for theft on this company. I paid for 2 items on May 4th, 2020…read moreA water filter for $49.99 and an air filter for $18.99 Despite all of my calls - no product or refund of money I am hoping the police department can help get my money back July 4th will be 2 months of no products, no refunds or returned phone calls

I called all over town to get my Kenmore commercial sidekick refrigerator and freezer looked at…read more The Kenmore. repair man that came out said it couldn't be fixed and it couldn't be replaced. DIRECT appliance was the first ones that actually had a person answer the phone not call me back. They had a opening. The next day came out fixed the refrigerator and charged a reasonable rate. We live south east of Amarillo so it was a hike for them to come Later in the year the freezer went out. I would have replaced everything, but they are an odd size and no longer manufactured. They came out that week and repaired it now my 2005 side kick pair run like new! These are my go to guys

Can you rate lower than "one star" (lol) This place has…read more"Motto" in direct contrast to the Boy Scouts Motto. Boy Scouts are to be Helpful, Friendly, Courteous and Kind. You won't get service like that here !!!

Excellent service! I told them what was wrong and what part was needing replaced. They were…read moreaccommodating to my work schedule and made it that I was the last call of day. Called me when tech (Cary) was on his way. He was friendly and thorough. Not only did he fix my dryer but also picked up after himself (not much mess) by picking up my broken pieces and new part wrapper. That's a huge plus for me. Price was reasonable as well. If needed, I will Definitely will use them again.

The owner is a great man. Very honest and has helped us out with problem's to help repair things…read more Recommend highly

Very bad experience. This was my first time dealing with Super appliance and it was not a good…read moreexperience. The lady that helped me on the phone was very cordial and helpful but when I called the second time a man named Eldon answered and left me on hold for 15 mins. So I drove to there location and was still on hold when I walked in the door I let them know I was still on hold and he rudely responded to me no you hung up on me. Another man had actually answered the phone and asked me what he could help me with and I let him know I was already being helped by Eldon so he put me back on hold. Very dissapointed as I am a local and have lived here in Amarillo for over 35 years and I was told that super appliance was a local family owned business. So now I actually need to buy a dryer. I will be buying it from a local business not a chain as I believe in supporting our local businesses. However it will not be Super Appliance and I will never patronize them again.

Blake came out to do a service call and basic just came out to look at the machine and said it…read morewould be better to just buy a new washer because whirlpool is made by Maytag and they are not good. Didn"t even turn the machine on to do a diagnostic test one it and charged me the service charge with out doing anything... I paid for him just to come look and talk about buying a speed queen machine!!! Rip-off

Tim pre-ordered parts for my fridge based off of a phone conversation, (110.00) the fridge didn't…read moreneed the part ,I was charged for them and told if I wanted to return them it would have a restocking fee and freight charge so I wouldn't even get back 50 dollars. ( I was told this at the time of service, not the phone conversation) He walked into the house and immediately told me if it was froze up it wasn't covered under warranty, I advised him it isn't frozen up, the motor still engages, from everything I've looked up if its frozen it doesn't engage. We had also done a fridge buddy and used hot water as a process of elimination ourselves to make sure it wasn't frozen up. They started taking the fridge panel off and standing on my countertops with shoes on to take it off. It was a clogged water line into the fridge, how do I know this? Tim put the main fridge water line into his mouth and blew it out, no can of air or an air compressor, his germ filled mouth. The water/saliva went all over the interior of my fridge because he didn't have the new filter I bought attached to the fridge at the time.When he blew it out a 2nd time it choked him and he spit it out all over the top of my open and exposed fridge. (The top panel comes off and that's how the water inlet valve is accessed, that's the part I was charged for but didn't need). His apprentice asked where the cut off for water was. I opened up my sink area showing him the cut off. They asked if water was for sure on. I checked in the other room, (where the cut off is)when I came back in they were taking the filtration system under the sink apart. No mention of it being taken apart, didn't ask if I wanted it checked or wanted to check it myself. It had been checked in the process of elimination steps I mentioned previously, it's the cut off for the fridge water and the dishwasher. Separate lines but same source, both supplying water, doesn't matter which one is in the supply spot of the filter ,they both supply water. ( It had been hooked up and supplying water for the last 6 months, no issues) They had that thing apart and changed around before I could even ask what it was going to cost and claimed that was the issue,so nothing was under warranty. I asked if I could pay it later in the week, he said no it would have to be paid before they left. So a part I didn't need @ 110.00, out of town trip charge @ 200.00( he said over the phone he would be out Wednesday when he was in the area for other service calls) and mileage charges on top of the trip charge @ 234.50. Total @ 764.94 Then he states that the reason for the fridge not getting water was the filtration system, it's the same filter and water line for the dishwasher, the dishwasher was still working.It still had water, could it have been a clog in the water line at the fridge? They never checked to see if the fridge had water in between him blowing out the line and the unauthorized filter work. Could his hot germ infested breath have blown the clog out? I had to replace all of the water line from the cut off to the fridge and run a vinegar and hot water treatment to sanitize the line inside the fridge. ( I'm going through chemo and have no immune system, the lines were contaminated by his mouth, the inside of the fridge was contaminated by his mouth. Everything inside had little droplets of water or was it saliva on them? All replaced. This was a company recommended by Bosch warranty. The amount of sanitizing we had to do after they left was insane. I will be checking in with the BBB for unsafe practices performed. Will never recommend this company.

From the owner: We've served Amarillo for more than 70 years as Factory Authorized Appliance Repair experts. We…read moreservice and repair most major brands of residential appliances but we specialize in the residential luxury appliance lines.