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    Kirkland's

    3.5 (4 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    Wannemaker's Home & Garden Center

    Wannemaker's Home & Garden Center

    (111 reviews)

    $$

    I had a very disappointing experience at Wannamaker's and will not be returning. After spending…read moreover $400 on an olive tree, soil, and planter, I discovered an infestation that began shortly after purchase. When I went back to the store for help, they were completely unhelpful and unwilling to offer a refund or even store credit. Instead, they tried to sell me a $10 bottle of soap that they admitted may or may not work. Beyond that, there was no real guidance, advice, or effort to help resolve the issue. For a specialty nursery with premium pricing, I expected far more expertise and customer care. I strongly believe in supporting small businesses over big box stores, but this place was a complete disappointment. Between the high prices and lack of support, the value just isn't there. I will be finding a new nursery in the spring and highly recommend others look elsewhere as well. If you're looking for quality plants, knowledgeable staff, reasonable prices, and customer care, Wannamaker's is not it.

    My Bride and I have been to Wannamaker's over 100 times since moving to Lisle in 2015... so I have…read morea bit of a track record with them. At every interaction, we've *never* had a bad or unpleasant experience there. I read with dismay the several posts here that recount other's experiences. Not having been there with those other Commentors, I certainly can't / won't comment on what they experienced. But I do note a common denominator, folks: many of these tales include, in some way, aspects of "Caveat Emptor". Wannamaker's is a large-ish store, and from shopping there a lot, I note that many Shoppers go there as almost a "field trip" - e.g. not often, and they probably are caught-up in the joy of a store that has literally *Everything* you might want, garden-related. Thus, I posit, they overbuy, and let their Spidey senses down. Perhaps by not counting the number of shoots in a flat, or expecting (and perhaps not documenting) their plantings against a possible future Health claim. As a Disinterested Observer, the store is consistently pretty busy, with complex sales, and have NEVER been staffed to support an Investigative Staff to assist their Customers. These are, really, basic Customer Skills you need to possess (or groom!), ESPECIALLY when living under the fat greasy thumb of His Puissant Orangeness and his Clown Show administration. Trust but Verify. Consider the flip-side here, though: Wannamaker's is a Specialty Store. Sure, they command higher pricing than Wal Mart, because everyone in there is a Professional in their field. They've seen it and done it and planted it. And, regarding Product, if you want it, they probably have it, or can order it for you. I cannot recall in the past decade ever being at Wannamaker's and leaving without what I came for. To me, that justifies the pricing delta. I convey my displeasure by withholding one Star. An Educated Consumer is their Target Customer. After the Sale, it's your Documentation that counts, and - quite possibly - your attitude when seeking whatever restitution your situation demands. Again, I'm not throwing-down at the several posters here who have had negative experiences. I wasn't with you, and I don't know. I'm sorry for your poor experience. But I've never had a bad experience at Wannamaker's, and I always try to support my local brick and mortar businesses!

    Kirkland's - homedecor - Updated May 2026

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