Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table. We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside. read more

Crate & Barrel - View from the balcony - Home Decor Near Me - Oak Brook, Illinois

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First, let me start my review by saying that I have been a happy Crate and Barrel customer for many years, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase. read more

This is a great location with very helpful and attentive staff. We've ordered furniture from this location twice and it worked out very well. read more

SO very grateful for the customer service at this store. Aside from the amazing store layout making it easy to find a variety of items, everyone we met was super friendly and kind. They were also kind enough to ship items that were bought for us for our wedding shower to our out of state home address. read more

If you like the wares Crate & Barrel have been selling for a couple of decades now, you'll love this Oak Brook outlet. Laid out very much like the flagship store on North Avenue in Chicago, everything seemed in perfect order. Clean and shiny products on the shelves, loads of store help to get you in the right area, a clean store throughout, and an all around nice shopping experience. This outlet was located in the Oak Brook mall very near the Antico Posto restaurant we had been to, and walking distance from the parking garage ... very convenient. We wouldn't hesitate to return to this Crate & Barrel, especially for their wide selection of glassware which is what we always seem to be settling on ... we picked up a nice set of 8 wine glasses. Things can be a bit pricey at Crate & Barrels, but if you look around you usually can find something in your price range. Recommended. read more

Delivery guys dumped their packing trash in our front yard. Told we'd receive a text the day before the delivery. We had the text channel open, though delivery guys didn't use. They called 10 minutes prior to delivery and expected me to drop my work and return home to meet them. I called them and told them I'd be back, which meant they'd wait 5 frigg'n minutes; apparently I was annoying them. They were ok with the delivery, not polite and not quite rude either. Though after they left and I was headed back to the office, these two stellar gentleman left their ball of packing tape sitting next to our bushes in the front entry. Thus my last furniture purchase from Crate read more

Crate and Barrel used to be a great place to work. Their customer service has gone down the drain. When you call the person sounds like they are all the way in Jamaica. Hard to understand. The stores are not customer friendly anymore. I don't see this company staying around much longer no wonder they're closing so many stores. read more

Crate & Barrel - Store - Home Decor Near Me - Oak Brook, Illinois

Great store overall, but the customer service during returns could be improved. Even my 12-year-old daughter noticed how rude the associates were--it left a negative impression read more

NICE THINGS (AND WHY WE CAN'T HAVE THEM) This upmarket housewares store is best suited for those with deep pockets. Situated on the periphery of Oak Brook mall's west side near Seasons 52, Crate & Barrel has built a reputation in Chicago's wealthier communities. We had a gift card to use plus a 15% off coupon, and if it weren't for those two items it's doubtful we would've come here in the first place. Nothing personal against C&B, most products are just priced too steep for everyday shopping. Their 1st floor is primarily stuff for the kitchen, 2nd floor is home decor displayed in a 'vignette' style. Staff were helpful at checkout and the store was kept in pristine condition. An on-premise restaurant opened in July 2019 called "The Table at Crate" where you can order a $12 kale caesar salad and listen to rich people complain about their yachts. We bought an espresso cup & saucer ($5), porcelain sugar bowl and creamer ($6 each), rectangular app tray ($15), box of lemon blueberry pancake mix ($10), and 2pk of dish towels ($13). Not ten minutes after we got home, I hear a loud *CRASH*, the unmistakable sound of something breakable meeting its demise. Sure enough, the precarious lid for the creamer had fallen and exploded in grand fashion. Damn. * TL;DR * Well, this ain't IKEA, land of cheap chairs. Aside from being relatively expensive, Crate & Barrel's products can be quite fragile (at least the china was, hopefully their furniture is more robust). I dug the wide variety of products for the home, especially their selection of kitchen gadgets like garlic presses, pastry brushes, and designer ice cream scoops. So, remind me again why can't we have nice things? If it's not the damn cat pushing things off the counter (nice one, Lana), it's good old human clumsiness that stops me from spending oodles of money here. From now on, I'm only buying rubber cups & plates that bounce when you accidentally drop 'em. C&B sells some tastefully high end stuff, but this was a one-and-done visit for us. read more

Crate & Barrel - Most of us can't afford to shop here regularly (I certainly can't). C&B has nice home decor at upmarket prices - Home Decor Near Me - Oak Brook, Illinois

OMG!! Ordered an online coffee table in July and needed to place a deposit of $700+. We called and emailed several times for delivery information. No response! Today, we received an email stating they raised the price by $700 and still haven't started production on the item. After speaking with two reps and then being placed on hold for over an hour, they still can't tell us if the order is coming or canceled. They may be able to get back to us later today. Stay away from C&B, service is horrible. No one can answer a question. read more

Very large store with many nice items for sale. The times we walked through, an employee has acknowledged us with a hello.

This story is very well organized and we were welcomed right when we popped in. One thing we noticed was that it seems like a bunch of people use this location as a pass through from either parking or walking through the mall so it always seems busy. I came to pick-up a wedding registry gift for a friend getting married. The kind associate helping me was able to easily pull up the wedding registry and show me over to the whiskey glasses I was getting for them. I mean c'mon, something the couple can both really enjoy right? Their glass selection here is extensive! I have never seen so many glasses in my life ha! I remember thinking the same thing when we picked out some things here for our registry when my husband and I were getting married. So many options to choose from! After I picked out the gift, the associate helping me rang me up and nicely boxed it. She was super quick. I love how much time they take to make the gift look pretty. All you need is a big bow on top and you're set! read more

Wine glass rant alert: I somehow break one wine glass a month, so I come to Crate and Barrel often to replace them. I don't know if I'm truly that clumsy or if Crate & Barrel glasses are that delicate, but I keep coming back regardless, because they have unique ones. read more

Very disappointed with my customer service experience at this store. I set up my whole wedding registry here, which included a sizable amount of items. We were gifted several items that were not requested and we already have. I took them to the store with tags still ON and items in their original packages. Clearly unused. The very rude manager informed me I cannot return or exchange them because I am not aware who purchased them. We're not talking hundreds of dollars. Maybe $20 top per item. These items are crate and barrel brand so there is no way they were purchased elsewhere. I am at a loss as to why anyone would be so rude and unaccommodating. Sadly will not be visiting this location again. And now stuck with random kitchen gadgets. read more

A couple of years ago- this Crate and Barrel did a remodel- moving the furniture upstairs and all the domestics to the main floor. I love the layout as everything is easy to find. As with any Crate and Barrel location, the displays are innovative (I love the way they group with color) and what you are looking for is easy to find. I also like that while there are the expected items- I can always find that "special" gift for not alot of money. Case in point. Every holiday- my team at work exchanges mystery gifts that cannot cost more than $25 and must be equally as interesting to men as to women. Now some of the guys on the team just stop by a gas station on the way and buy $25 worth of lottery tickets (hint hint guys- you can do better than that!), but I am always looking for just the right thing and Crate and Barrel has come to my rescue more than once. Take for instance their sushi serving plate, little soy sauce plates and decanters for soy sauce. Makes a great gift and all the pieces are there. Service at this location is always helpful (even during the dreaded holiday season) and I love that it is all boxed, "gift receipted" and even comes with a removeable handle to easily carry the boxes. The new location within the mall even allows for outside access to the parking lot which is another win in my book. Check it out! read more

Great store clean and you'll find things that make your home pop. I was there to pick up my Cusinart air popcorn maker. Gotta have my popcorn read more

Want to start by saying I will NEVER order anything from Crate and Barrel again! Never any issues in store. The staff is great there. However, the two times I have placed orders online for in-store pick-up the experience has been terrible. First, I ordered some wall art. Was shipped to the store for pickup relatively quick. Brought home only to find out the item was clearly a damaged return they repackaged an sold to me. There were handwritten pencil measurement writings on the instructions that gave away it was a return. So we drove back to return and reorder. A week later we go to pick up the item again only to take it home and find several of the glass parts broken! Luckily they shipped me the 3rd box (I still had to take 2nd box to FedEx). The 3rd time the wall art looked great but I can tell it was the only time it was packaged properly making me realized the 2nd box must have been a return too given how differently the item was packed. Second online order was bookshelf. We ordered the item on August 30, 2021 with expected availability of early November. I was fine with this given the supply chain issues across the country. Fast forward to January 12th, the item is finally ready for pick-up!!! However, I am traveling to visit family and wasn't able to pick it up until the 24th. They emailed me saying the item needed to be picked up by the 26th so I thought I would be fine. I get home the 23rd only to see an email saying they cancelled my order due to "limited stock". I called in asking what happened and was told they cancelled my order due to limited availability even after they said it was ready for pickup! They said i would have to reorder with a new expected availability date of late February! Needless to say I declined the reorder expecting it to take several months. After my experience with my only two online orders from Crate and Barrel I will never be ordering from them online again. I even cancelled my wedding registry at the store due to the fear of shipping issues. read more

If you want to waste half your day standing in line to pick something up you already paid for online come here. Worse customer service.

I did not have to register, I am rating the ease with which I was able to get a copy of the gift register, decide, purchase, and be on my way. I also had NO problem when I ordered on line and had it shipped directly. Even a friend had no problems when she ordered from out of the country. I am always happy to find that a couple has registered here. read more

Ordered a king size duvet and insert. I explained the shipping address was in one location and the order card information was a different address. The person doing the order confirmed it twice with me. One item of the duvet was sent to actual address and other was old card address I asked not to send. After speaking to the manager, they indicated a terrible tone saying, "he said she said attitude"; I asked a simple question...logically would I order my car to arrive in one destination and my engine of the car 2,000 miles away to another destination? I work for a Fortune 500 company and I can see why crate and barrel might have some severe management attitude issues. Numbers, destinations, details is part of my job. Hopefully you don't fall victim to Fairfield managers atrocious attitude and customer service. Thanks for reading. read more

Customer service is a thing of the past, am I right??? Hell to the NO!!! I had the most awesome experience this evening at Crate & Barrel Oakbrook. I came in with a difficult on-line order. I had to exchange and return a few things. I also added a few new things to my order. Basically I was a "challenging customer". So to speak. Well, let me tell you, MEG took care of me like nobodies business!!! She had the best attitude and people skills! She was gracious under fire and even kept her sense of humor when things got a little hectic. I normally shop on-line, but after this evenings experience, I'll be back to Crate & Barrel Oakbrook. read more

Third weekend in a row with Handy canceling my scheduled install (an hour before the appointment). Crate and Barrel seems unable to do anything about it. Have just taken down the defective rod that C & B sold me and returning today. I'm exhausted with this whole process. You won Crate and Barrel and Handy. I'm only one person but I'll never set foot in a Crate and Barrel (or its subsidiaries) again. read more

Bought some stuff for a registry online and did a pickup for in store. We didn't really want to shop around so we just went to the pickup desk inside. There was a guy there assisting. Must have been a man of few words. Didn't greet us, just asked for the order number, we gave it to him and he was in the computer while we were standing there in silence. A few minutes passed and he walked away without saying anything. We weren't sure if we were supposed to follow him or not so we stayed put as he went to the back room. When he came back, he handed us the order and we still stood there in silence. After a few moments we asked if we were supposed to sign anything (we're new customers so we don't know the drill). He said "no" then went back to the computer. I'm sure the store is nice but the customer service could have been better. Overall- I dont think I will come back as we have to travel an hour to get here and the prices are pretty steep for generic everyday items. read more

I have now had two large purchases at this location that have been pushed far back their original arrival dates. I signed up for the CC with purchase for rewards without indication that the APR financing was a ridiculous rate. Any rewards I received will be null and void by the financing charges incurred. I spoke with the manager Matt who did nothing to but say I would be reinforced of updates. The associate Carol informed me that I would be compensated for my troubles which Matt gave no compassion or willingness to offer. I was also informed my voicemail inbox was noted full in their notes which has never been the case in my life. Very unhappy with my experience and will turn others against using this location in the future. The value of a customers opinion is far greater than what it would cost to compensate a disgruntled buyer. read more

I just love this location! I travel to oakbrook because this staff is the best!! Always soo helpful but never pushy!! They also have much more in stock than my location at old orchard Thank you crate and barrel oakbrook for having exemplary customer service !!!! read more

In my fantasy life, my place looks like a Crate and Barrel model just with more quilts. Do you not love their glassware? The clever little kitchen products? Did I mention the glassware? I have some coy little glasses I bought here just to use for one party, one dessert. And I don't care, they looked perfect. Try putting champagne over sherbet in just any glass. No, you need the right one. (I'm dying to use them again, are you busy this weekend?) But I digress. My point (and I do have one) is that I have really always loved this store but my desire to A. Not go broke and B. Not have kitchen stuff stored in the bathroom, have prevented me from visiting it too often. However recently I got to shop for someone else without tempting myself. I picked out the items off a wedding registry online, paid for it and picked it all up in a sturdy attractive box. It's cold out, I appreciated just being able to go to the back door and grab it and run. Or have my husband get out of the car and do it, one of the two. From the moment I placed the order, the store was in contact with me. I got 3 emails, 2 texts and 2 phone calls so I knew everything was perfect. What a great store making shopping Polar Vortex friendly. Plus, once we were in Oakbrook, we had to go out for lunch, right? Great shopping made delicious. read more

Crate & Barrel you make wedding shower shopping easy! A friend of mine was registered here (thank goodness!) for her wedding shower and being a busy bee I didn't have time to pop into the store and browse around. But the best part is at C&B.com you can order from the registry and as long as the items are in stock and you choose pick-up in store they will gladly wrap up your items and have them ready for you within 2 hours! Upon receiving a confirmation e-mail that my items were ready for pick-up I head on over to C&B and told the cashier I was picking up an order and it took her about a minute or 2 to grab my items from the back room and rang up my order. I paid and was on my merry way. Items might be a little bit pricey at C&B, but it definitely makes shopping easier! read more

What on earth has happened to this store?! When did they start selling poorly made, ugly modern furniture? It's really awful. The style selections serve a very narrow market and even worse they're uncomfortable. It's as if Ikea and West Elm had a child. I bought well made, comfortable pieces from C&B 15 years ago that have a clean timeless style that still feel current today. And $1800 for a bench? Ridiculous. On a positive note, I do find the employees very friendly. read more

I purchased a set of beer glasses here. My only problem was finding something to carry said glassware. Was I supposed to juggle these through the store? Past the bustling ladies with bags, strollers, and otherwise ignorant and physically pushy? C'mon, C&B, if you don't want me to break it then do something about it! This store gets crowded, and it makes me nervous to purchase anything breakable or carry those items as I browse. I finally found a basket across the store. They package stuff up really well and don't try to upsell you on nonsense at the register. read more

We placed a very expensive order for a designer living room collection on Feb 20, 2023, and we were very clear that we wanted the order delivered as soon as possible for an early March party we were hosting. We were told at the time that most of our order would be delivered early March and we were happy and excited about it. The salesperson we were working assured us that she'll reach out to us for delivery as soon as its available. We didn't get any communication about the delivery and when I left a voce mail 3-4 days back enquiring about the delivery status, no one reached out to us. We physically went to the store and found out that the email to schedule delivery was never sent out to us and we could have had the delivery before we had the party. Now the delivery has been delayed and we found out about the whole situation only after because we physically went to the store again. This has been extremely disappointing. I'd have expected better from Crate and Barrel. read more

My adventure began Dec. 11th when my Mom came up from Indiana to go shopping with me in Chicago. Early in the day we went to the Crate & Barrel on Michigan Avenue. She saw some "jingle bell napkin rings" that she wanted, but rather than purchase them at the time and have to carry them around all day, we vowed to come back in a couple of hours and purchase them. You KNOW how this part of the story ends. The Michigan Avenue C&B had sold the napkin rings, had none in stock and "I'm sorry, we are just to busy to have associates on the phone looking right now. You really should have purchased them when you saw them." On Saturday, Dec. 12 I called around to several local C&B but the most associates said their inventory was "off" due to all the seasonal help so I would be better off to go IN the store. So on Dec. 13 I went into my local C&B, in Oak Brook. I thought this was probably going to be a waste of time, but I was there when they opened hoping to get some information before they got REALLY busy. As luck would have it, an associate named Rose asked if I needed help and did she ever help me! Rose checked their inventory, no luck there because "this was a very popular item, in 2014 and again this year". Next she got on the phone and started calling. Since Michigan Avenue was "too busy" I really didn't expect this. On her 5th call she found the napkin rings and helped me make arrangements to have them shipped to my house, including free shipping because the item wasn't available in their store. My Mom is going to be SO surprised Christmas morning! Thank you Rose, for a job well done! Hopefully your employer appreciates what a wonderful employee they have in you. I do! read more

Judy in the furniture department is the epitome of how not to treat customers. 1). I made eye contact with her as we approached the cash desk. She made eye contact back and turned 180 degrees away from us. 2). I asked her if a certain rug (the Alvarez, to be exact) was on the floor to be seen. She kind of bit her lip and said, "hmmm, I don't know. Sorry I can't help you." 3). We saw her again as we were looking for the rug (a manager once told us there's one of every rug on the floor), and she kind of skirted out of our way and didn't try to help. As noted above, these are all techniques to ensure a store doesn't make a sale. And the store didn't. We walked in ready to buy a rug today and probably would have if Judy had been even slightly interested in helping us. Instead, we meandered our way through what started to look like really boring furniture, and found the door. read more

I just purchased a Krug beer tender at Oakbrook center and they assured me that while the box was open I would have no problem. I am too old to have believe that but I did and when I got home so I'm 20 miles away I realize they were missing parts so now I'm driving and driving to Geneva Commons to get one that hasn't been opened. While the people at the store were very friendly the reality is a selling people open box items with an assurance that everything will be okay just isn't right. read more

Crate & Barrel - Krug Beertender - Home Decor Near Me - Oak Brook, Illinois

I have always been a huge C&B and this is by far one of my favorite locations. The store is pristine and well organized. The asisstance you get from the staff cannot be beat. Glasses galore! If you are looking for perfect glass C&B will have it. I recently stopped in to order additional place settings for our everyday dinnerware. The store doesnt stock the Court Dining Collection (WHICH IS FABULOUS), but they were able to order them and offered free shipping to my home. WIN! Way to go C&B! read more

I am standing here waiting for my pick up to be wrapped up. Lori has been helping me since I walked in the door. She has been nothing but amazing since then. One of my items is on back order and I told her it was no big deal they can ship it to the house and I will print a picture and put it with the wedding gift. She has gone above and beyond by stepping away to print the picture and make sure it is with the box before she wraps it up. I haven't had customer service like this in a very long time and it's good to know there are people like Lori still around! Thank you Lori for your exceptional service! Just know it doesn't go unnoticed! read more

A friend registered for her wedding here, and walking in I immediately wondered why I'm not engaged yet. I had ordered from her registry online for store pickup, and the process was really easy. I walked in and there were a number of employees around ready to help me. The store excels at packing everything very well, and the woman helping me laughed when the box for the set of 8 mugs I ordered came in a box almost as big as me. I guess they were out of smaller ones. The bride had a few other items packed similarly, and if anything we were just glad the over packing means nothing was broken. Highly recommend. :) read more

I've been to this Crate and Barrel many times. However, what sets this one apart from the others - for me at least - is the fact that this is the store that I purchased some furniture from. The service I received from the sales person I dealt with as excellent. Everyone in the department was patient with me as I agonized over the fabric selection (who knew just a "simple" choice could be so time consuming). The sales person I dealt with followed-up with me a few days after the furniture was delivered to make sure I was happy and that everything got to me ok. All in all, not only will I be coming back to this location for my simple home decorating needs, I will also go back the next time I need furniture. read more

Crate & Barrel has always been a positive experience for me in all locations, except this one! I believe the woman's name was Mary G. from the Wedding Registry area. Worse attitude I've ever experienced within these stores. She snatched everything from my hands, threw all my items around when packaging, and threw my box back at me once paid for. Everything she said was said aggressively and had no interest in working with us, while I saw her treating others with a more positive vibe. I lost all interest in continuing to shop and spoke to a manager. Thanks for the great customer service C&B. read more

I just LOVE Crate & Barrel!!! I went to the Oakbrook location, and wanted to pick up the "Chilly Candle Holders", cuz I saw it in their Christmas Catalog...however, they were all out. :( So I just placed the order online and it says that they were on back order. However, I believe after placing the order, it took about 7 days for the delivery to arrive to my home. Which is not bad at all. :) Cuz now I can use them for my Christmas party! So HAPPY!! I just wanted also to mention that they wrapped it so nicely! Everything in tact! A lot of bubble wrapping around it so it was protected & wouldn't break! Now I know anytime I need anything that they don't carry in the store, I will order online, and it will be delivered with care. Thank you Crate & Barrel!! read more

Crate & Barrel - My order was wrapped & nestled carefully in the box when I opened it at home. Just in time for the Holidays!! - Home Decor Near Me - Oak Brook, Illinois

I love Crate & Barrel. This review is based on the special wedding registry event I attended. C&B holds their event prior to the store opening, so you don't have to fight all the shoppers while trying to scan items for your registry. We were greeted by friendly sales associates and sent upstairs to start the event. We were provide coffee and cake and mimosas. The sales associates explained the whole registry process, provided us scanners and sent up on our way.They had vendors there demonstrating items to add to you registry and yummy samples. At the end you could turn in your scanner and create or update an existing registry. They also gave us a small free gift. C&B really knows how to make a couple just starting out feel really special! read more