The girl at front desk is extremely rude. As I walked in she pretty much didn't want me to come in…read moresince it was 10 minutes to closing. A torrential rain came down and she turned to me and said, would you like me to let you out? Really? You couldn't wait 5 minutes for the downpour to end or offer an umbrella? Lights out on this place.

Bernice was very helpful as I do general contracting she is always on the ball and helping me to…read moreget my projects done quickly. Great management as well Helpful competitive and always smiling eager to help I love the gorgeous showroom as well and the light fixtures help to give the client ideas on the final touches Andrea Artistic design Hinsdale

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

Home Owners & Interior Designers Sterling Studio is Top Notch to bring your clients to and shop for…read moreKitchen, Bath, Basement cabinetry, flooring, countertops & hardware! They also do Excellent Residential Remodeling! The Staff is Friendly, Knowledgeable and Easy to Work with, all the way 5 Stars!!

We have been putting off redoing our bathroom for four years after getting several quotes that were…read moreall over the place ranging from $11,000 to $28,000. A friend heard good things about KB&B so I made an appointment and met with Kim. I cannot say enough positive comments about her. She took the time to listen to what we wanted, looked at pics of our current bathroom, and was very direct with what could and could not be done given our dimensions and budget. She was very professional and we left the store confident we were headed in the right direction. Mario (owner) came out a few days later to measure and take pics. He was professional and also straight to the point. The quote was a bit higher than we had hoped, but we felt good about the design and items we selected. Items were ordered and Kim kept us updated on their status since it was several months before they could even start constructions. Once they started, we realized why they cost a little more than the average Joe contractor. Every contractor (4 different guys) were each phenomenal. They treated our home like it was theirs. They were all very clean, very detailed, and they ended up doing a few extra repairs outside of the contract (with my permission). Kris was the main contractor and was here the most and I would give him more than 5 stars. The painter is expertly skilled and I can't tell where the drywall repairs were done. The crew also was very careful around our dogs and didn't leave any doors open. The final project exceeded our expectations. We noticed a few paint touch ups that were needed and Mario sent someone out - a week after the job was done and the check was cashed. They all take pride in their work and I feel really wanted to do whatever they could to have me as a satisfied customer. Make an appointment, rather than just walking in - Kim is busy. Bring in pics and measurements if you can to help her out. They won't be the cheapest, but you get what you pay for. I would hire KB&B again and encourage everyone reading this to check them out.

Best crew ever for my new kitchen and bathroom! Kim was extremely helpful when it came to designing…read moremy kitchen and bathroom. They had so many samples and options to choose from, which were also amazingly priced. I had a budget and they were able to keep me under it while I still got everything I wanted! Couldn't have asked for a better company to make my new kitchen and bathroom dreams come true!

We hired this company to do a small kitchen remodel (refacing cabinets, new countertops,…read morebacksplash, etc.). Our kitchen is not a very large kitchen, and since we had good existing cabinets, we opted for the quicker and cheaper option of refacing. The overall product ended up being fine and was what we expected; but the management and process that Kitchen Tune Up employed left a lot to be desired. - Scheduling, this was their biggest flaw. The overall project could have been completed in a week. This project ended up taking 3 weeks to complete due to their inability to schedule and complete tasks during the workday. The refacing, which should have taken 1-2 days to complete, took over 4 due to only having the one employee to work 3-5 hours a day. When this was brought up on the first day, as we initially intended on utilizing PTO to be home for the work to be done and were quite frustrated to learn their working hours, no response was received and the minimal working hours continued for another 3 days. We were pushed into having this work completed prior to Thanksgiving, as he was trying to fill up the cabinet installer's schedule. We were assured that the project would be complete before Thanksgiving, but what he failed to mention was that he was only able to schedule the refacing for that week and left us without a countertop over Thanksgiving. He was too preoccupied worrying about his installer's schedule, that he did not care what the client was left with for a given period of time and failed to ensure all the materials, not just the cabinets, would be ready by the first day of installation. - Capability to do the work, Kitchen Tune Up did not have the capability to do tile work or countertop work so this part of their contract was subcontracted out to others. We had to pay an electrician and a plumber for scope involved in this project as well. This information was not shared on the initial meeting, but rather in the fine print of his proposal. As an aside, in the proposal he added additional fees and costs to dispose of items that were not included in the hand written proposal he provided the initial day (overall a few hundred dollar difference, but still frustrating). - Communication, Kitchen Tune Up had an issue with providing reasonable time frames of heads up. This goes hand in hand with the scheduling as my wife and I both work from an office setting, working from home is not an easy thing for either of us. Kitchen Tune Up did not care about what our experience was like for their mishaps. We were told that on the day of tile installation, the installer would install soft-close drawers on the four that were not installed with the refacing. We cleaned out the entirety of these drawers again, for the installer to let us know that the owner did not have the correct pieces to do this work. To this day, we have never heard back from the owner on why this work was never done after he said it would be. - There were some very foreseeable issues that occurred which caused multiple mobilizations of our plumbing contractor. These issues were all due to sizing and measuring that was done twice at the beginning of the project. In my opinion, this is incompetent. The countertop subcontractor that Kitchen Tune Up picked to use was also inadequate; they had a similar issue with measurements which caused another plumber mobilization and another mobilization for them as well. They also wanted to install the sink instead of our plumber because they believed they drilled the sink hole too close to the sink (which they did). Instead of initially owning up to the problem, they tried to cover it up by attempting to install the sink and drill the faucet hole larger, causing us to utilize an escutcheon plate that we did not want. Luckily, we fought back on this and did not allow them to do any further installations, and we let our competent plumber find a solution that worked for us. We spent more time arguing with Kitchen Tune Up's subcontractors than the representative did for us, so we may as well have contracted directly with all the various trades; would have saved a great deal of frustrations. Overall, the project was completed to a standard that we paid for and wanted, but the journey to get there made us regret picking this contractor to do this project. We do not recommend them and would highly advise prior to contracting with them, to talk to others.

We utilized Marty and his team to reface our kitchen cabinets, which included new cabinet doors…read morewith soft closure, new drawer fronts, new cabinet hardware, and matching veneer. Additionally, we had a custom cabinet and crown molding created, and a Lazy Susan bi-fold accordion door installed. From initial contact to the end of the project, the process went very well. Marty and Brad were very responsive, available, creative, and ensured that we were pleased with the outcome of the kitchen. We are very happy with the end result. Our kitchen design is fresh and updated and we love it!

Great source for Toto toilets - very good price, very reasonable install fee. Peter and Chris are…read moresuperb to work with. We had them replace all 4 toilets in the house. They were ordered, delivered and installed in 3 days! They installed all of them in 3 hours. When next have a remodeling job we will call them first.

Great service. Very professional. The installation crew is very considerate, professional and…read morepay attention to detail. Family owned and operated. Definitely recommend and would use again.

My first time coming into this store. I'm always in this area but never really had the time to stop…read moreand look around. I finally got my chance to step inside of Kirkland's. This store smelled so good with nice music playing. There were so many cute and nice things to purchase from furniture, home décor, painting, candles the list goes on. The prices weren't too bad. The only negative thing is that the workers were all behind the counter. Never said a word to any of their customers. Just standing there chatter boxing away with each other. It's such a surprise that not one of them would greet or come out on the floor to assist customers. It wasn't like there were 2 or 3 customers in the store that Friday Evening. There were a decent amount of people shopping that night. I would come back only because there are so many cute things to purchase.

I recently purchased a set of six wooden chargers to put underneath my ceramic plates on my dining…read moretable. After dusting in the first week I noticed saw dust underneath one of the chargers but thought nothing of it. The following week while dusting again I noticed sawdust yet again under two or three of the chargers. After careful inspection I noticed a couple of bugs crawling on the wooden chargers. I did some research and to my disgust, found out they were TERMITES! I immediately removed them from my house and called the store. The manager on the phone was very helpful and encouraged me to bring them in right away for a refund. When I arrived she was not in, but the associate refunded my purchase price with a gift card. They did not seemed concerned that the product I returned has termites and could transfer to other products in the store. I wrote to customer service and after explaining, was offered a gift card. I received the gift card yesterday for $20! This is not even enough to cover 1 new wooden charger & barely the gas spent to drive back and forth to return them. I'm insulted! I expected much more from Kirkland's. I encourage others NOT to purchase products without careful inspection! I will not be returning to this store. I have a complaint on file with the corporate office and have remediated my house to deter an infestation. We have been advised by the exterminator to carefully watch for signs on our wooden table and floors that could have possibly been infected.

Everything B.K. did was excellent, on time and budget. The designers who helped plot out remodeling…read moreour kitchen were very imaginative and conscious of our budget. The management were involved every day to communicate to me what theitlr expectation were for the day and to coordinate with the B.K. team The management also return at end of day to review the integrity of the work that was completed. The only unscheduled delay in their timeframe occurred due to the late arrival of some cabinets that needed to be installed before the backsplash could be applied in a small are of the kitchen. This did not prevent other scheduled work to proceed as expected.

B&K and I worked on two different projects, a basement remodel and front entrance door replacement…read more Both projects were run from start to finish, by B&K's project mgr.'s and sales team. Both projects turned out great. I highly recommend giving them a look.