I urgently needed a pentair sand filter to replace mine that had sprung a leak. Unfortunately it…read morehappened while I was out of town. So upon calling the two closest pool supply stores one had to order it and the other who had it in stock had an employee who was clueless and a smug manager. So I called Tamara at Backyard Water and I had everything I needed, along with a discount, by the afternoon. We had ordered 2 short on the sand so she made it up to me for a true display of great customer service. I'll never step in Pinch a Penny again as this was not the first time that I had a bad experience there. I'll be glad to drive totally across town in order to deal with quality customer service driven people like Tamara at Backyard Water pool supplies.

My new pool store. Beats all others hands down. Very helpful and friendly. Prices reasonable.read more

Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.

This company destroyed my heater exchange because they did not maintain the chemical balance…read more Jandy is owned by flo Rida and because spa kingdom used improper chemicals, they caused over $5,000 damage and voided my warranty. Shame on Matt Smith for his lies and deception. He called me a bully (typical male response to a highly educated informed woman). Stay far away! We have a court date next week and I'm sure i will win my lawsuit.

We love our hot tub spa! Matt and Leanne were a pleasure to work with! Leanne is very funny…read more My husband and I travel often leaving only about one day per month to shop for a hot tub. We would pop in to Spa Kingdom randomly over the course of about 6 months. We never felt pressured to buy. We did have certain limitations to the size of our spa and together we were able to come up with a perfect solution. Matt and Leanne were happy to assist in anyway they could. When the hot tub was delivered, the crew was professional, knowledgeable, and took the time to go through every aspect of the hot tub including the chemicals and upkeep of the spa. So far so great!

They had exactly what I needed. The only business in town that had 1in stock and cheaper than I…read morecould get it from Amazon.

not very helpful…read more no free water testing... ....unless you made a recent purchase. no

Worst company I've ever dealt with in my life and I'm 63 years old we bought a pool a pool heater…read morepool pump sand filter 15 months pool heater went out would not cover it a month later pull pump went out would not cover it would never use these people again they definitely do not stand behind their products that they sell

Amazing pool builder. The crew could not be better - they aren't a bunch of subs Highly skilled…read moreand great attention to detail. Our pool will be one year old at the end of June.

Jake, Haley, Rachel and the rest of the crew are fantastic! Jake helped me get my Pool in order…read moreafter months of neglect. Now it's been three months of perfection! The store is an amazingly friendly, warm and welcoming place. As a customer, they make you feel like family. Highly recommend using their services and shopping for all your Pool related needs.

Before and after pics after speaking with Ted. He is the mannnnnnn. Back to happy wife, happy life.read more

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

I thought I had chosen a good company to build my pool, but I was extremely disappointed with the…read moreservice provided. There were basic errors--inexcusable for a pool company--such as forgetting to install the gas infrastructure for the summer kitchen, poor flooring drainage, and the use of second-rate materials for the summer kitchen. I regret hiring this company. The project also took a long time to complete. Customer service is terrible, though they are certainly efficient when it comes to billing. Unfortunately, I do not recommend this company.

Elias and Steve repaired two cracks in the side of the pool. They noticed the material wasn't…read morematching the existing surface. The conferenced with Jeremy, got different material, dug out the one spot they had started and redid the patch. Jeremy called and told me to trust the process. Looks great. Great job Elias and Steve!

Do not use this company. We hired them a few years ago to redo our entire pool deck. After about…read moreseveral months of absolutely no progress (I mean nobody showing up or calling for that entire period) they finally admitted they didn't have the equipment to complete the work. Then earlier this year, our warranty company assigned them as the contractor to replace our pool heater when it broke down. They sold us a unit at a discount because it was an older model but they promised it had never been taken out of the box. This new heater has not worked correctly since installation. It shuts off with error messages every time I run it. I contacted the manufacturer as it is still under warranty with them, but unfortunately they sent out Florida Leisure to "fix" it. First their technicians told me that the unit was too big for my system, in which case then why did they install that unit? But then they said it was a water flow issue and said there was nothing they could do to help. So that's it. I'm going to have to pay out-of-pocket for somebody to come and test the sensors, etc. Or I may have to replace the entire unit.

Stopped in quite randomly on a roadtrip from Orlando to Atlanta. At some point someone must have…read morebacked into me and just drove off because as I was driving down the highway when suddenly my bumper started to peel off of my car on either side. Alarmed and in need of duct tape to get through the drive home, I stopped into two gas stations first before stumbling on this Home Depot. I had my dogs with me in the car (we're in the middle of moving) so I needed to move quickly. Yes I know HD is dog friendly but that would add a lot of time to my drive to put the leash on them then they would need to potty and all of that so I elected to leave them in the car. I found a spot right in front so it should have been easy to get in and out quickly. I walk in and ask at eh help desk where duct tape is and she say "6" without looking up or saying anything else. Okay. So I go to 6. They had white. My car is white. Great. I grab it and go to check out at the help desk because it is close to the door I can in at (and my car was right there) there was no line. I wait around for a bit for the and woman to notice me but nope, I have to ask her to check me out. Again there was no one there so she knew I was waiting. She yes "sure" and continued to not check me out. I waisted some more and finally had to say "sorry I'm in a hurry, my dogs are in the car" for her to stop and actually check me out. Which was not a fast process for one item. I go to leave and the doors don't open. So I wank back in and ask why the doors aren't opening and the same woman, again without looking up was like "we can unlock it" what?! Why does your door lock in the middle of the day? Make that make sense. She then was like "it's an entrance" to which I said "which is also an exit." (Now I'm pissed off because again WHAT) and ask where the exit is and she points to the opposite end of the store. So now I have to walk all the way to the end and then all the way back to my parking spot right at the entrance. I also used their bathroom while I was there and it was not clean. Then while I was outside putting the duct tape on my bumper a male employee came out and noticed me and little lady-ed me to the effect of "need some help little lady" ...no I'm perfectly capable of taping my bumper to my car. That kind of thing bugs the hell out of me. It's not friendly and it's disrespectful. So while I don't anticipate ever stopping here again, if I had to or was local I would go elsewhere

I bought a refrigerator and was told it would take a few days for delivery. After 5 days without a…read moretext, email, or phone call regarding the delivery date- I was given a number to call regarding delivery date. When I called- they could not find my order because the salesclerk who I initially purchased the refrigerator from entered my phone number wrong. I was told it will take 3 more days to have it delivered. Every time I called to confirm it was coming the next day there was always some issue. My delivery date was bumped 3 times. This is not what I would ever expect from such a large company that specializes in house items all over the US. This is where Kim in management at Home Depot came in. She was shocked at the difficulty and delayed delivery problem. It was just a plain refrigerator under $1k nothing fancy. Even after Kim called to delivery place- she experienced the same issue as me. She at least followed thru and left word with fellow managers to follow there. Patty from the Lake City Home Depot now contacted the delivery place and even she got the run around. Unreal. Eventually my refrigerator arrived. Great to know that Kim the manager and her team did the best they could regarding a situation they could not control.