Watch out for the crazy high, price gouging on some items. I bought a new o-ring for my filter…read morecartridge for ~$55. I found the same (exactly the same) item on Amazon for $8 + $4.50 shipping. I'm totally cool with paying a couple bucks more but greater than 5X is crazy. Lesson learned however, I ordered my $299 at Pinch a Penny filter on Amazon for $170!

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

We went in there wanting to buy a hot tub. Our sales lady - Sandy - showed us a few tubs and told…read moreus about all the features. So far so good. But then she insisted on showing us a filled tub and how it runs. So she opens the cover and the water in the tub is green and yellow and the pillows are grossly disintegrating. It was just disgusting. She agreed and then proceeded to try and fix the problem while we were still there. We insisted that our friends are waiting and we didn't have much time. But she refused to listen to us and 'forced' us to watch her fix the problem. We tried to move on and finally got to see other tubs, got model numbers, got measurements and went home to measure the space we had. We went back a second time to make the purchase but turns out she gave us the wrong model numbers so all the measurements we had were useless. She tried to blame it on 'stock taking' or some other excuses. So we essentially had to start all over again to find a tub that would fit our dimensions and budget. At one point, she got the engineer James to open up the front panel of a tub to show us. He tried to dissuade us from a tub that she recommended, saying that the insulation was lousy. This is when things got maddening for me. She kept repeating several talking points, including many that are irrelevant and refused to let him talk, even though clearly, he has more knowledge since he's the one who installs those tubs! She blocked him from showing us the pumps of the tub she recommended and that seems incredibly shady. Finally, we said that since she gave us the wrong model numbers and dimensions, we had to go home and measure again. That same night, we ordered a hot tub online from Costco. TLDR; The sales lady, was pushy, passive-aggressive and did not listen to a word we said. She drove me nuts with her insistence on reciting the same (sometimes irrelevant) facts over and over again. She refused to let us talk to the engineer who knew more about the tubs. We were prepared to buy a hot tub from them that day but due to her bad sales skills, they lost our business. It's a shame because they do have good prices for nice hot tubs.

We were happy with our pool 12 years ago, but in the last couple of years we discovered that the…read morepavers around the pool were not sealed. Therefore, the dirt from the pavers was getting into the pool, mak8ng it impossible for the pool maintenance man to keep up with cleaning. Now we're having to pay $9 thousand to have the area around the pool done correctly. ​

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

The serviceman went above and beyond! Figured out the problem. Very professional. Highly…read moresuggest this group.

This is not a reliable pool cleaning service. They ghosted me for two weeks, then claimed the…read moretechnician was ill. But no communication to let me know or no other technician sent out. There could have been major damage to the quality of the water. In the few short weeks I worked with them, the technician never came when he said he would. Just not reliable all around.

We had a good experience with Fun State. Scheduled an appointment and was told would follow up with…read moretime frame for date of appointment. We received call within time was told and advised us of arrival time and once again arrived within time frame stated. Work completed quickly and efficiently

I spoke with Cheanay about a specific part I needed for my pool. Even though she couldn't find it…read moreright away, she took the time to research it, called me back, and let me know exactly where I could get it. That level of service is almost unheard of today. I'm based in New Jersey with an Airbnb property in Ocala, and my local pool maintenance team said the part would take a week to get. Thanks to Cheanay's dedication and going the extra mile, we got it immediately. Because of her, Ocala Pool Boys has earned my business from here on out. I love a good deal like everyone else--but as I always say, "Price is never the issue... the absence of value is." And let me tell you--Cheanay and this company deliver value in spades. Highly recommended! Thanks Cheanay Scott https://ocala12770.com/

I bought a Jacuzzi J-315. The team at Ocala Pool Boys are very knowledgeable and will give you all…read morethe time you need to understand everything. I highly recommend them! In regards to the negative review about delivery...they deliver the spa with a starter kit, then you call the store and they tell you exactly what to do. It is very easy. But, of course you will need to maintain chemicals in a spa. Once you get it going, it is easy and the people at Ocala Pool Boys will kindly walk you through every bit of it.

Dino provided installation service for a new pump and a saltwater conversion system. He was highly…read moreresponsive, his rates were competitive, and he went above and beyond in explaining to us how to take care of our new pool. Highly recommended.

On time, and know what they are doing.... Had problems with my pump impeller and they diagnosed it…read moreproperly and repaired the next day. Also helped me identify other potential problems........ Just broke my chlorinator today, and they were my first and only call.....