They had exactly what I needed. The only business in town that had 1in stock and cheaper than I…read morecould get it from Amazon.

Very helpful and knowledgeable. 30 years in business, was able to help me over the phone, which…read morebrought me into the Gainesville store. Happy that we have found a new Pool care place. Prices are reasonable also.

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

The serviceman went above and beyond! Figured out the problem. Very professional. Highly…read moresuggest this group.

Stay Away !! Had spa for only 2 years and it has 3 large cracks and leaking water. Called spa…read morewarehouse and they were no help. All the person wanted to do was talk over us and not listen. Spa manufactures are replacing spa but we have to pay 1/2 delv fee and have to get someone to unhook and re hook electric. we got this spa for my bad back. So now wait 5-8 weeks ! We also have to get rid of damaged spa. More money out of our pockets. Very poor customer service and offered nothing ! Very Unhappy Customer! Stay Awat If they have negative star I would have selected it!

I received a call from the owner/manager May and the issue was resolved in less than 24 hrs…read more This was very attentive customer service and made the required repair in less than 10 min. Great job!

Watch out for the crazy high, price gouging on some items. I bought a new o-ring for my filter…read morecartridge for ~$55. I found the same (exactly the same) item on Amazon for $8 + $4.50 shipping. I'm totally cool with paying a couple bucks more for the great convenience and service they provide but greater than 5X is crazy. Lesson learned however, I ordered my $299 at Pinch a Penny filter on Amazon for $170!

Consumers, you are getting ripped off if you are buying the gallon jugs of Salinity Acid at…read morePinch-A-Penny. Early in the year, when I went to buy some Muriatic Acid, they had a new product on the shelf. I asked the employees about it and they said to buy the Salinity acid because it was the same product. Products are always changing so I didn't think anything about it. The problem was, I couldn't really get my PH under control. I've had my 22K pool since 2004, have done the chemicals myself (SaltPool) AND IT usually takes between 1 qt to 1.3 qts of acid each week. Well, here I was using an entire gallon of the new improved acid every week. I finally did some research on Salinity Acid only to find out that it's concentration of Muriatic Acid is only between 5 to 10% compared to the industry standard of 33-35%. Worse even is the price that they're charging for the Salinity Acid, around $12.50 I believe whereas the normal full strength Acid was $11.50 or $11.99. I've reached out to the owner, unfortunately haven't heard from them. Besides the aggravation of not having my PH balanced properly most of the spring until now, it's that I've been paying extra money (paying anywhere from $.50 to $1.00 more per jug) but buying 3 X the amount of gallon jugs that I normally use. They do still carry the normal Muriatic Acid, you just have to ask for it. If you don't believe me on this, just ask your A.I. It's a true story. It's a sad day when you can't trust a business especially after doing business with them for 22 years. The old owner, Doc was a really good owner and I'm hopeful that the owner of this store is a stand-up person too. We'll find out. Stay tuned for another episode. Thanks.

We went in there wanting to buy a hot tub. Our sales lady - Sandy - showed us a few tubs and told…read moreus about all the features. So far so good. But then she insisted on showing us a filled tub and how it runs. So she opens the cover and the water in the tub is green and yellow and the pillows are grossly disintegrating. It was just disgusting. She agreed and then proceeded to try and fix the problem while we were still there. We insisted that our friends are waiting and we didn't have much time. But she refused to listen to us and 'forced' us to watch her fix the problem. We tried to move on and finally got to see other tubs, got model numbers, got measurements and went home to measure the space we had. We went back a second time to make the purchase but turns out she gave us the wrong model numbers so all the measurements we had were useless. She tried to blame it on 'stock taking' or some other excuses. So we essentially had to start all over again to find a tub that would fit our dimensions and budget. At one point, she got the engineer James to open up the front panel of a tub to show us. He tried to dissuade us from a tub that she recommended, saying that the insulation was lousy. This is when things got maddening for me. She kept repeating several talking points, including many that are irrelevant and refused to let him talk, even though clearly, he has more knowledge since he's the one who installs those tubs! She blocked him from showing us the pumps of the tub she recommended and that seems incredibly shady. Finally, we said that since she gave us the wrong model numbers and dimensions, we had to go home and measure again. That same night, we ordered a hot tub online from Costco. TLDR; The sales lady, was pushy, passive-aggressive and did not listen to a word we said. She drove me nuts with her insistence on reciting the same (sometimes irrelevant) facts over and over again. She refused to let us talk to the engineer who knew more about the tubs. We were prepared to buy a hot tub from them that day but due to her bad sales skills, they lost our business. It's a shame because they do have good prices for nice hot tubs.

We were happy with our pool 12 years ago, but in the last couple of years we discovered that the…read morepavers around the pool were not sealed. Therefore, the dirt from the pavers was getting into the pool, mak8ng it impossible for the pool maintenance man to keep up with cleaning. Now we're having to pay $9 thousand to have the area around the pool done correctly. ​

Watch out for the crazy high, price gouging on some items. I bought a new o-ring for my filter…read morecartridge for ~$55. I found the same (exactly the same) item on Amazon for $8 + $4.50 shipping. I'm totally cool with paying a couple bucks more but greater than 5X is crazy. Lesson learned however, I ordered my $299 at Pinch a Penny filter on Amazon for $170!

This business, its employees and workers made the whole process of picking out, delivering and…read moreinstalling our new hot tub very smooth. They did a great job with set up and explaining it's operations. Fabulous customer service. Highly recommend.

Great company, very knowledgeable, I have an airbnb, so sparkling pool is very important for our…read moreguests, I definitely recommend. He also always make the time to come, when we need special care.

My old pool service company closed their doors, and I called H O L Y Pool Sevice; am I glad I did!…read moreMr. Cody Wester is friendly, energetic, and eager to help our old pool look brand new again! It's like the difference between night and day! I highly and happily recommend his service!

When this store was Backyard Water just a few short months ago the service was absolutely stellar…read more I was on a first name basis with all the employees there and there were always plenty of people to help no matter the time of day. They also kept in stock all of my pool supplies like Tyler Technologies reagents. After Leslie's took over they had a different computer system installed which when you read the fine print, doesn't keep your personal information private, their T&C's actually say they'll sell your information to other parties! The old employees are now no longer there any of the times that I've visited, and quite often there's only one overworked employee manning the store. One Saturday morning I had to wait almost 30 minutes to get help with the leaking Chlorine jugs that the store sold us two days prior. When I came in with all of the jugs on the cart and said I need help at least one of them is leaking the employee said "What do you want me to do about it?" From my perspective, Leslie's is milking the reputation that Tamara, Amber, Thomas and team worked so hard to build for all it's worth. At the same time providing Costco-style service where it seems like there's never anyone to help when you need them, but instead of being a discount store, you're paying full retail prices! I'm in the process of trying to find a different local pool supply store with good customer service and I suggest you do the same. EDIT: Oh and one last thing, the pictures are not even of the local store, they're stock Leslies photos! Come on Leslie's, lets treat your customers with respect and actually be an honest contributor to the local economy.

If there is more than one customer, assist customers in the order they arrive…read more I sure hope the woman was right when she said the other associate was the manager when the district Manager talks about customer service.