I'm a light commuter that has slowly been increasing my road time over the last few years. For that…read morepurpose, I ended up getting a great little road bike 3.5 years ago, which I perform basic, basic (I stress basic) maintenance on every week or so. Two years back, I took my bike in before the season start for a tune up and assessment. The mechanics told me that my drive train was worn out, and would likely need replacing in the coming year. For financial reasons, I held off, and figured I'd just beg to the bike gods, and stretch my luck. However, in the last month or so, my gears started slipping, making some funny grinding noises, and to the untrained eye, didn't look like they were in the greatest shape. Sadly, I surmised that my trusty stead had had enough, and pretty soon, my sad bank account would feel the burn. I figured it couldn't hurt to have someone look at it, maybe adjust the gears, and give me a ballpark as to how long it'd last, and the potential cost of a new drive train. That's where Ride On came in. At random, I rolled into their shop, where the lovely gent at the service area had my bike up on the stand in less than 5 minutes. Another 5 minutes later, after performing some bike magic in front of my eyes, he declared that the bike was good to go. I was flabbergasted! SO SOON? He smiled and told me he had tightened up the gears, and that they should run smoothly from now on. Before finishing up, I sheepishly told him that I'd been previously told that the drive train probably needed a change soon, and if I could please have a price quote. He pulled out a tool, had a good look at my bike, and declared that the chain, and it's corresponding parts were in decent shape, and he couldn't foresee my needing a replacement any time soon. COLOUR ME BLOWN AWAY. I think I even muttered.... "wait.... what??", to which he reassured me that the condition in total looked fine. I mean, I'm absolutely sure I look full on bike naive, and if you'd told me that i needed a new chain, I think I'd have stupidly thrown my money at him. But this fantastic gent just smiled, and said everything was looking good. I'm glad I didn't embarrass him by leaking happy tears because I am so infinitely grateful for the honesty. No up selling, no drawing out the service, no lying, just good, honest, and kind service. I would not hesitate to return, and will return for all my biking needs. Thank you bike angel.

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

Just another yuppie store on Commercial giving nothing back to the community and treating the…read morelocals like dirt. Customer service was worse than their prices, and their prices are exorbitant. The same bikes cost %15 less on Broadway.

I'm sure if you can get in that the service here is great from the other reviews…read more Here's the but. But when I called to see if they had any space for a tune up they said they don't take appointments but to try bringing it end of the day to see if they had any space. So here I am. My day off. Walked my bike here (since the tire isn't working properly and rubbing against the Mount) at the end of the day to see if I can get it in. 'No sorry we don't have space.' 'And we don't take appointments' So no appointment. Well do you think you'll have any space later? Like can you give me a better time to come by since I can't make an appointment? When you might be less busy? 'Nope. Oh we can put air in your tires for you though' My tire that isn't working...yeah cool...uhm no thanks. 'You could try this other bike shop at this other address you'll have to walk to' I guess thanks for wasting my time. I'll just trudge back up the hill I guess.

We dropped by after phoning them first as I explained that my granddaughters handlebars had become…read moreloose. The bike was new and the shop where it was purchased was a distance away and the bike seemed unsafe to ride. Within 10 minutes they had the bike fixed and they refused payment. He was a very capable and nice young man. I hope they do well here in Hastings sunrise!

A disheartening experience for both MacTalla and I--a new customer. I will only state the facts…read moreand remain objective--(what I see, hear, touch, smell, or taste). I dropped off my bike to have a rear flat tire fixed, but I also asked they investigate a clicking sound. After a few days, I received a call and learned that there were several issues with my bike. I was quoted approx. $250 for the parts. I was conflicted but safety was paramount to me and for Mactalla, too. So, I gave my authorization knowing I was going to incur an expense well beyond the cost to repair a flat tire. Approx. a week had passed, and I called to check in. I spoke with George. He said to come the following day to pick up my bike. When I arrived, the bike was not ready because they found another issue that required an additional part. I was told that this specific part was needed for all the other installed parts to function at 100% capacity. I could have declined and chanced on whatever capacity my bike was capable of at that point. But my safety was #1, right? So, I authorized them to proceed. (Now, some of you are probably thinking what a fool I was at this point. Sorry to disappoint!) Furthermore, they had to source for the part because of C-19 and high demands on bike parts. I get that this would delay the work even further. Miraculously, a part was found a few days later. At last my bike was ready! Total was $402.00. (Yes, I know, I could have bought a brand new bike! Again, sorry to disappoint!) I tested the bike on the side street and noticed that the rear tire was softer than I would have expected, but I trusted that they fixed it. Also, I didn't want to return because of fear of incurring more expenses. However, two days later, I took my bike out of our apt. bike storage and rode less than two blocks until my rear tire went completely FLAT--I wanted to cry. I called and they said that they would fix it on the spot! After their inspection, they found a piece of glass. I may have run over it, unfortunately, or they may have missed it during repair, they said. Regardless, it will cost $20 plus labour and taxes. (Okay, readers, I hope what happens next will make you slightly proud of me.) To summarize, my partner basically gave them the "What for!" (Sorry to disappoint that it was my partner and not me.) Their escalating conversation took place outside the entrance. Basically, we didn't want to pay again for the additional cost to repair what was the initial problem to begin with--a REAR FLAT TIRE. We had just spent $402.00! After 20-25 mins, the owner signaled his staff to return my bike and the tire was fully inflated. Two days later, I went to check on my bike in the storage, and the rear tire was FLAT. (As you can probably guess after this, I am not a confrontational person. Some may think I got "ripped off"; others may think that it's partly my fault because I didn't stand up for myself.) Do I ask for a refund for the amount that I paid for my tire because it is still flat? No--here's the reason... I am a long-time customer of numerous businesses in the lower mainland. They provide me with guaranteed service and compassion in exchange for my loyalty and referrals. I paid Mactalla money in return for a bike I still can't ride. They may have taken $402 from me, but that's all they are going to get from me in my lifetime. Going forward, I will request for a total quote before I authorize any mechanic to repair my bike. The quote must include the following: cost of parts, labour, and taxes. Bring that quote to another bike shop and compare. For ME, the deciding factor is not who is the cheapest, but who have earned my trust and, in return, I'd be their long-term paying and loyal customer. Thank you for reading.

Travis and his team are amazing. Came in Sunday at 4:25PM…read morewith a bent back wheel (oops, backed up into a pole!) they got a new wheel on there, made sure it was shifting properly AND got me out of there at 4:55PM so we can go for a ride. Thanks so much team!

I had an issue with a Sram AXS shifter where a new 2032 battery would die after being installed for…read moreonly 2 weeks. Replaced the battery but once again it would drain in only 2 weeks. The warranty had just expired but contacted Giant Vancouver and let them know of problem. I was called a couple of days later, told they had a new replacement shifter that would be covered under warranty (even though it had expired). I can't say enough good things of the experience I had at Vancouver Giant and would not hesitate to recommend them....... Thanks Travis and staff

Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .

I've just biked home from the Bike Repair Centre on my newly repaired bike and I'm delighted by the…read moreexperience. I've tried out five other Vancouver bike shops over the past decade for various small and larger repairs. Over the past three years, I've been to three different bike shops because of a clicking sound and a ride that felt increasingly not smooth. A couple of places thought they knew what it was and fixed something, but the clicking continued with no improvement. The third place couldn't hear the noise and suggested I just wasn't getting the friction shifter for my gears exactly in the right place. When I brought my bike into the Bike Repair Center, John went over it with me and very quickly showed me a number of problems - a wheel that was ancient and causing vibration, a gear set and chain that were worn, and pedals that were worn out and loose, among other things. As I'm someone who doesn't have a background in mechanics, I greatly appreciated John's ability to quickly and accurately pinpoint the problems and explain them to me in simple terms without talking down to me. He was great with all my questions and seems to consider education about bike care part of his job. It's a slow season and he said it would take a couple of days to finish all the work, but called me the next day to say my bike was ready. The ride home was unbelievably smooth. No noise or vibration, everything feels steady and tight, and my bike feels much safer and infinitely more enjoyable to ride than it has for at least the past couple of years. I'm delighted with the whole experience and will be returning here for ongoing bike maintenance and repairs, and recommending this place to friends. Thanks, John, for excellent, quick, respectful service at fair prices.

It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.

Brought my bike in on Monday, got it back today Friday. I am a 78year old women. They could of…read morehave said anything and I would not have known the difference. They updated the system, ran diagnostic and studied error log, what ever all this means but the bike runs great now. I have no problem with the cost. It was fair and less than I had expected. This bike will be in for the full treatment at the end of the season. Louise

More Bikes New Staff - Lincoln, Natasha, and Don took really good care of me. They did a great job…read moreon replacing my chain and helping me to see how best to setup my bike for the best riding experience ever.