She is the greatest me and my mom have been going there for a longggg time she is very professional…read moreher prices is reasonable just a good business to use

Darlene was great in helping my daughter alternating her wedding dress. She is so professional! And…read morereasonable!!

had them take a hem up on ladies skirt. When we got home, saw that it was uneven, generally not…read moregood workmanship. Went back to speak to them. They refused to do anything. Later called. They offered to rectify but at extra cost. Had used Jackie's for longtime. dissapominted.

Best Alterations and Tailored Clothes Specialist in the City. She's been my go to for Alterations…read moresince 1994. #CigarBossOut

Jackie's did a great job with my clothes, and I'm so happy that I brought them to her! It was a…read morelittle bit more expensive than the other options I considered, but considering the quality, I'm more than happy to pay the little bit of extra money. 5/5 would recommend, and this will be the first place I go next time I need clothes tailored!

I dropped off jeans for my girlfriend who needed them for work. The store was busy but I was helped…read morequickly and when I explained the urgency of the situation they were able to shorten the turn around time. Great work ethic and service among the staff!

Great work! Will use again. He communicated well and made great recommendations to blend the colors…read moreof the logo

I had my work jacket embroidered and had nothing but compliments! Good pricing and turn around time!read more

I will say the items I purchased were decent quality even though the labeling was crooked, but the…read moreturnaround time and customer service were extremely disappointing and I wouldn't recommend this place to anyone. I originally placed an order in late March for one short sleeve, two long sleeves, and one hoodie. It's now the middle of May, and I've had to repeatedly come back to the shop week after week because the order still wasn't ready. Every visit came with a different excuse: "I didn't have it ready." "It'll be done tomorrow." "We didn't have the right size." "It'll be done in 10 minutes." "I ran out of Materials" After waiting this long, I expected at least some accountability or effort to make things right, but instead I was met with attitude and dismissive responses from the young female up front. I came in this Thursday morning 14May2026 they said they have to get the hoodie from somewhere and that it'll be done at 1530. I walk in at 1530 on the dot it wasn't ready and they had to press it when I walked in. Misspelled my name and wouldn't fix it or refund it. Absolutely a circus fest. They also said they would deliver the order to my BN, but that never happened either probably because they didn't have it ready. The products themselves are fine, but between the delays, poor communication, and customer service, I'd recommend going somewhere else like local alterations shops like Gate 2 Alterations on Forrest Drive for uniforms or Etsy sellers if you want reliability and professionalism. Take that "In by 10 out by 5" off your sign. False advertisement.

If you value your belongings, do NOT bring them here. This business lost my fiancé's $70 designer…read morewedding shirt. When I went to pick up the shirt from a simple spot clean service, the owner admitted the shirt was missing but offered to replace it if I sent the details. I want to note prior to that solution, she started handing me other random white button downs, saying I could take any of them that would work....insane to pass off different clothing items as a replacement...I went ahead and sent her the details of the shirt for replacement, she acknowledged via text she received them; and then for the next three weeks she ignored every call and text, even though her read receipts showed she saw my messages. I was calling this business multiple times a day every day of the week and they would NEVER answer. I had to attempt stop by in person, but their online hours are different than the ones posted on their door that they operate under, so they were closed when social media said they should have been open. After getting nowhere, I filed a BBB complaint. The next day, I was able to stop by and they still had not purchased the replacement. She said she was going to buy it on Saturday, and would call me to come pick it up. Lo and behold, a week later of no phone call and refusing to answer my calls, she suddenly called saying she had the shirt, but refused to give it to me because I reported her. She openly admitted she was holding the replacement shirt hostage out of spite. I had to involve the police just to try to get it back. Even in front of officers, she demanded I cancel my BBB complaint in exchange for the shirt; when I agreed, she then changed her mind and told me my "integrity is awful" (ironic I know). She even tried to gaslight me by saying I couldn't prove I dropped off that exact shirt and demanded I show a receipt of that being the shirt I purchased. I told her I could do that and was pulling up the receipt and then she said even if I prove it with a receipt she still wasn't giving me the shirt. This went back and forth with her demanding different things in exchange for the shirt....every time I tried to meet her demands she moved the goalpost and ultimately decided she wasn't going to give me my shirt. Law enforcement went back inside and either found a way to reason with her, or informed her that I was encouraged to take her to small claims court, and she gave them the shirt. This is not just bad service, it's manipulative, dishonest, and malicious. She lost a groom's wedding shirt, ignored me for weeks, then used it as leverage when I filed a complaint. I wouldn't trust this business with a rag, much less something as important as wedding clothes or uniforms. This business used to be run by great and honest people,and now is run by this woman who talks to costumers like they owe her things. Don't let the good reviews from the past owners services trick you. You can see from recent reviews how downhill this place has gone.

I used Elite alterations for my wedding gown. I could not be more pleased with the outcome!…read moreProfessional and knowledgeable, they are definitely elite! I will never go anywhere else. Thank y'all sooo much for making my special day! ~L

I just went to elite alterations to see if I could have a strap shorten on my daughter's dress that…read moreshe needs by next Saturday. The way that these people greet you you automatically feel as if you've committed a crime by entering their facility. They're not nice. They're not personable. They got these snarls on their faces as if your presence is just not wanted in there store. I would never return.