She is the greatest me and my mom have been going there for a longggg time she is very professional…read moreher prices is reasonable just a good business to use

Darlene was great in helping my daughter alternating her wedding dress. She is so professional! And…read morereasonable!!

had them take a hem up on ladies skirt. When we got home, saw that it was uneven, generally not…read moregood workmanship. Went back to speak to them. They refused to do anything. Later called. They offered to rectify but at extra cost. Had used Jackie's for longtime. dissapominted.

Best Alterations and Tailored Clothes Specialist in the City. She's been my go to for Alterations…read moresince 1994. #CigarBossOut

Had two dresses altered and he did a great job. Looked good and an easy experience. Turn around…read moretime 5 days.

Jackie's did a great job with my clothes, and I'm so happy that I brought them to her! It was a…read morelittle bit more expensive than the other options I considered, but considering the quality, I'm more than happy to pay the little bit of extra money. 5/5 would recommend, and this will be the first place I go next time I need clothes tailored!

Great work! Will use again. He communicated well and made great recommendations to blend the colors…read moreof the logo

I had my work jacket embroidered and had nothing but compliments! Good pricing and turn around time!read more

I had a battle buddy drop off my Army Service Uniform (ASU) top for alterations because I live over…read morean hour and a half from Columbia, and it was much more cost-effective than making the trip myself. When he dropped it off, he was given a pink pickup slip that clearly stated to pick it up after 4:00 p.m. on Saturday. I planned my entire day around that pickup time. Before heading over, I checked Google, which showed they closed at 6:00 p.m., so I thought everything was fine. Thankfully, I decided to call just to confirm. That's when I was told they actually closed at 4:00 p.m. I explained that my pickup slip specifically said after 4:00 p.m., and the response was that the jacket had already been finished around 2:45 p.m. Because of the conflicting information, I had to cut my family time short and rush across town to make it before they closed. Had I not called, I would have made an unnecessary trip based on the instructions they provided. Communication is one of the most important parts of running a business, especially when customers are traveling long distances. Unfortunately, this experience left me with little confidence, and I'll be taking my military alterations elsewhere in the future

I will say the items I purchased were decent quality even though the labeling was crooked, but the…read moreturnaround time and customer service were extremely disappointing and I wouldn't recommend this place to anyone. I originally placed an order in late March for one short sleeve, two long sleeves, and one hoodie. It's now the middle of May, and I've had to repeatedly come back to the shop week after week because the order still wasn't ready. Every visit came with a different excuse: "I didn't have it ready." "It'll be done tomorrow." "We didn't have the right size." "It'll be done in 10 minutes." "I ran out of Materials" After waiting this long, I expected at least some accountability or effort to make things right, but instead I was met with attitude and dismissive responses from the young female up front. I came in this Thursday morning 14May2026 they said they have to get the hoodie from somewhere and that it'll be done at 1530. I walk in at 1530 on the dot it wasn't ready and they had to press it when I walked in. Misspelled my name and wouldn't fix it or refund it. Absolutely a circus fest. They also said they would deliver the order to my BN, but that never happened either probably because they didn't have it ready. The products themselves are fine, but between the delays, poor communication, and customer service, I'd recommend going somewhere else like local alterations shops like Gate 2 Alterations on Forrest Drive for uniforms or Etsy sellers if you want reliability and professionalism. Take that "In by 10 out by 5" off your sign. False advertisement.

They do a great job and is always friendly, but most of all, I can always count on my alterations…read morebeing done in a timely matter and the cost is perfect. I can honestly say that I have never had an issue with this establishment. I love doing business with them.

I just went to elite alterations to see if I could have a strap shorten on my daughter's dress that…read moreshe needs by next Saturday. The way that these people greet you you automatically feel as if you've committed a crime by entering their facility. They're not nice. They're not personable. They got these snarls on their faces as if your presence is just not wanted in there store. I would never return.