I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

I've been going here for years, and I want to lead with this: the doctor herself knows her stuff…read more If eye exams were the only thing that mattered, this would be a five-star review and I'd be done typing. But apparently my appointment needed more than a confirmed booking to survive -- it needed backup documentation, a notarized affidavit, and possibly a blood oath. Here's what happened: I booked my annual checkup over a month in advance and got a written confirmation for the date and time. Fast forward to this week, and I get an automated reminder to book an appointment -- for the one I already had. I let them know, and was told, with confidence, that no such appointment existed. So I did what any reasonable person does when accused of hallucinating their own calendar: I forwarded the confirmation email. Turns out I hadn't imagined it. My slot had quietly been given to someone else, and the original booking had apparently never made it onto the calendar, even though they literally said it was confirmed. Rather than asking what would work for me, the doctor herself jumped into the conversation and unilaterally picked a new date and time on my behalf. I explained it might not fit my schedule and asked, reasonably I thought, why my confirmed spot wasn't honored in the first place. That question got a polite apology and a change of subject -- twice. I had seen this lack of explanation once before - a year or two ago, I had ordered a pair of glasses which took much longer to be delivered than promised, but they never provided updates or explained what the problem was. At the time, it was frustrating but I didn't think much of it -- now I am realizing there seems to be a larger problem. To be fair, the doctor did eventually admit that, in terms of the appointment, a quick email search by her staff would've settled the whole thing on day one. Progress, I guess. Bottom line: if you go here, save your confirmation email like it's a winning lottery ticket. The medical care itself is genuinely good -- the left hand just doesn't always know what the right hand booked. And be aware that, if there are any problems, they will just try to gloss it over, without providing transparency or trying to make things truly right.

Donnette has been fabulous for many years as she assists with customer emails and scheduling…read more Doctor Singh was incredibly professional and patient in helping me with new a new Multifocal Rx for contacts. She is only there on Tuesdays, but I had a great experience in my eye appointments with her. Thank you!

I wanted to leave a review for Donnette who has gone above and beyond every time I have interacted…read morewith her. She has excellent customer service skills and really cares about the patients who come here. It was my first time trying a new optometrist in years and she was extremely welcoming and super helpful. I referred my husband to come, and she also gave him the same experience. Thank you Donnette!

Excellent place, Dr. Lai is very competent and professional…read more His office is helpful and easy to deal with. Our all family is using his services and we all are most than pleased

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Was really disappointed after having good experiences with them in the past that they never show up…read moreto open at 9 like they say. Even after calling multiple times and waiting for 30 minutes there was no luck. Try a place with professionals that show up on time and not this office.

Shu is great. He give personal attention and is super knowledgeable. So nice to have an optometrist…read moreI like and can trust!

Our insurance changed and I need a new optometrist. The location is listed as open until 4pm, but…read moreit was closed when I arrived at 12:15. The sign said they would open again at 1. Maybe they close for lunch? Call ahead so you don't waste your time. To the business: Please let customers know you close during the day. I was excited to visit your shop, and now I'm on my way to a larger optometrist in San Mateo.

Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

Very knowledgeable gave me some great advice staff was very kind. Dr was very thorough, I am very…read morehappy with my visit.

Hi ! I'm Rommel, new patient of Dr Soss!. Let me cut to the chase!…read more Had my eye doctor in a city near San Mateo, where most of the affluent live. It was a reclaimed city.... Which means it was part of the sea before.... Anyway, EYECATCHER referred me to Dr Soss, and lo and behold, miracles do happen!!!!! If you aren't satisfied with your current Optometrist, and if you want 200% peace of mind, try Dr Andrew Soss in Burlingame on Broadway st. Just across Walgreens closer to California dr. If you want dedicated thorough check up, peace of mind with the thought of knowing that you'll leave his office STRESS FREE!!!! Dr Soss is your ONLY SOLUTION! In cooperation and association with his excellent staff, I COULDN'T ask for more........ROMMEL PASCUAL .

I came across this optometry from my insurance page and I'm really glad I did!…read more I usually go to big optometry (L*nscraft*rs) but that day they rejected me for being 12 minutes late to my eye exam appointment (their late policy is 10 minutes). Anywho I was scrambling to find another optometry because that was the only off day from my child that I had. Found this place and they happened to have an opening that day. This place is not big but they were so efficient!!! I walked in and before I even uttered a word they already greeted me and started the form process. Mind you it was my first time there but I already felt so welcomed. I was in an out of the eye exam literally within 20 minutes and extra 10 minutes for ordering and payment. THIRTY MINUTES and I'm out of the door! I really appreciate the swiftness and the friendliness. As long as I live in the Bay Area this will be my go to optometry from now on!!!

Good customer service and good selection of glasses and sunglasses. It was easy to get an…read moreappointment, even at the end of the year

A great experience - the eye exam was easy to schedule online. Dr Lin was relaxing and efficient…read more Justin gave excellent advice on frame selection. Update: my sunglasses got all scratched up in a fall but the scratch resistant coating was still under warranty. Once again Justin took care of it and I had new lenses in less than a week! Really appreciate their great service.

I had a great experience at Site for Sore Eyes! Dr. Jennifer Lin was professional, knowledgeable,…read moreand took the time to answer all my questions thoroughly. Justin was incredibly friendly, helpful, and made the whole process smooth and enjoyable. The entire team provided exceptional customer service, and the office was welcoming and efficient. I highly recommend them to anyone looking for quality eye care and a great customer experience.

Never go here. The service is unbelievably bad -- even if someone were trying to give the worst,…read moremost disrespectful service possible, they couldn't match what this business does. They don't answer the phone. Or they answer and put you on hold for 20 minutes, then never pick up. If you do manage to get a human, you get a different answer and a different runaround every time, but no resolution. They've got some strange rigid procedures that are geared toward inconveniencing patients. It's always "I can't do that. There is only one person here who takes care of insurance, or prescriptions, etc." We tried for a month to get a copy of a recent prescription, and after a month of calling every other day, we never got it. We just gave up. This is a negative five stars.

The Peninsula Ophthalmology Group in Burlingame are the ones taking care of the health of my 88yr…read moreold mother's eyes. Normally, they are great, but today they had some issues, namely being way overbooked and understaffed. Our appointment was for 11am for an eye exam and checkup/followup for my mother's macular degeneration/cataracts/and overall vision health. Front of house: 3 stars. Very crowded and long wait in the waiting room. At least it was clean, but they clearly did not have enough chairs for the throngs of patients waiting for their eye exams. The receptionists were pre-occupied gossiping & chatting instead of greeting patients. When we finally were able to check in, the receptionist was pretty cold and unwelcoming. Over the phone, they are all very nice and attentive, but in person, they seemed to care more about their personal lives than helping their patients. While waiting, I did walk around and browse the very expensive eyeglasses. I found one that I liked for myself and I was stunned at the cost: $550 just for the frames. Add lenses and extras and it would be $800-1000. Nice, quality, attractive stuff, but no thanks. The designer stuff from Oakley, Maui Jim, etc was all around 2x the retail price from what I know about their costs. But I guess this is Burlingame, and people will pay those premium prices, just because they can afford it? Not me. Anyways, back to the service... Technician/nurse/first assistant: 5 stars. A lady named Donna was the best part of this clinic. Her chair side manner, patience, attention to detail, efficiency, care, and thoroughness were very impressive. She really took great care of my mother as she guided her gently through the process of the eye exam, x-rays, and tests. She was wonderful and I can tell that she loves her job helping people at this clinic. She was very clear, very sensitive, took her time doing all the procedures, and her professionalism & kind spirit are top-notch. We spent the most time with her at the screening machines, then later in the exam room. She is single-handedly, the best part of this clinic. The doctor: after such a pleasant and fantastic experience with Donna the technician, Dr Chern made us wait approximately 45 minutes only to come in, mutter a few quick words, then quickly ran off to deal with other overbooked patients. He was professional, but very short and cold. He seemed to care more about moving on to the next patient, not really interested in listening to or answering my mother's questions. I've never seen a doctor who seemed so rushed and preoccupied with moving on with his day. This is probably prof the they are indeed overbooked here, and as other Yelpers have said, this place does feel like a mill or conveyor belt. Anyways, he saw us for all of about 1-2 minutes and quickly disappeared. When we asked to speak to him about other questions, the receptionist said that he was already with his other patients. Oh well, at least we got to meet him. One star for his rush and inability to spend a little more time with us, despite making us wait 45 minutes for his surprise appearance. All in all, the clinic is ok. The phone call and the technician were the best aspects of their operation. The reception and doctors were pretty cold, rushed, detached, and focused on other things not about us. Donna gets 5-stars for saving this overall experience. She is real, genuine, caring, gentle, efficient, professional, and engaged in her job. The clinic does suffer from overbooking, long wait times, rushed appointments, and cold doctors. The eyeglass center suffers from extremely high & unnecessarily inflated pricing of not even the highest end of designer glasses. The office is clean, crowded, but conveniently located near 101/Millbrae/Peninsula Hospital. Ample parking, and a nice modern building. I only wish that the front of the house and the doctors here were as stellar as Donna the technician. That would indeed create a 5-star experience, but today, they only got 3, and that's because of the incredible exam that was administered by Donna!