I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Donnette has been fabulous for many years as she assists with customer emails and scheduling…read more Doctor Singh was incredibly professional and patient in helping me with new a new Multifocal Rx for contacts. She is only there on Tuesdays, but I had a great experience in my eye appointments with her. Thank you!

I wanted to leave a review for Donnette who has gone above and beyond every time I have interacted…read morewith her. She has excellent customer service skills and really cares about the patients who come here. It was my first time trying a new optometrist in years and she was extremely welcoming and super helpful. I referred my husband to come, and she also gave him the same experience. Thank you Donnette!

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.

This is probably an unfair review, or maybe it isn't...you decide…read more My husband and I came here through word-of-mouth from my husband's coworkers who have the same eye care insurance. Booking the appointment was fine. Minor point, they don't run like clockwork, even though the name is "eyework". It says eye not clock. You should check their lunch hour and decide if you want to be standing in the cold or not while waiting for their lunch over to end. What is cold anyway in the Bay Area? This isn't Colorado. In Colorado, they would open the doors earlier to let people in from the snow. Doctor was fine. My vision went from -8 to -10 in two years. I'm thinking I may need to start learning braille. (Spoilers, no I didn't go get a second opinion.) We picked out frames. I am mightily blessed with a wide face and a flat nose, as in I don't have strong nose bridge. The workers reassured me that lots of customers have my style of face. Great. I picked out a pair by Oliver People and paid $800-1000 for my frames. This is San Mateo, right? People love chucking money at the sky. For me, it's because it was one of two pairs designed for women* they had available that would fit my face. Did I choose the more expensive pair? Sure I did, because I thought it would be more comfortable and I liked the color. This is the worst pair of eyeglasses I have ever owned. And by this point, I've owned probably 25-30 pairs of eyeglasses. The titanium is nice and light, so yes, it is more comfortable; I don't have any pain at the temple or behind the ear lobe. But that's because the glasses is touching my skull in 4 spots - the two nose pads and two tiny spots somewhere on my ear. The frames aren't touching anywhere along my temple. Does this sound great? Maybe, until you realize there ain't nothing holding up this pair glasses. No friction, at all. Stupid, stupid design. I've got bad vision. (I want you to know, I am censoring a lot of curse words to keep this family-friendly). So the lens is heavier. What does this mean? Well, that requires a knowledge of gravity. You don't even need college-level knowledge of gravity. The weight of my lenses pulls the glasses down. If I were to look down at something, say a book, or maybe I'm painting something, maybe I'm tying my shoe. My glasses fall off my face. I was literally in the middle of painting something and I got so frustrated I stopped in the middle to write this review. When I turn my head sideways, and the glasses fall off sideways, the eye pads poke my eyeball. STUPID. And my husband likes to point out, "That's $1000 for you". Also, adjusting the titanium is STUPID. It's "fragile" so they can't actually adjust it (even though the girl who helped me with the frames said they could). The eye pads are adjustable...except here is another STUPID thing. The glasses weren't adjusted when I picked them out. The girl marked the lens which is information used by the company making the lens to match it with my prescription. Well...they adjust the glasses afterwards, so the mark is off now. STUPID. So my vision isn't improved while driving. I've noticed that I have a harder time driving with these new glasses. It's fine though, since I mostly drive in areas I'm familiar with; I don't need to read signs so much. Maybe I'm wrong, but I can see the same with my old pair if not better. And my prescription on that pair is -8. To their credit, they were helpful in doing what they could with the glasses. But there's only so much they can do. So here my main issues 1. The glasses weren't adjusted prior to marking the lens. 2. Likely inexperience with high prescriptions, low nose bridge, wide face, etc. Pros: The staff are friendly, it was easy to book an appointment. Verdict: I'm going to go back to my old doctor, even if it means paying toll and driving 45 minutes one way for an appointment and then again when I pick up my glasses/contacts. *Women glasses: they're as stupid as women's clothing: Overpriced and not functional, or sometimes worse, they give the impression of being functional, but sometimes those pockets or drawstrings are just for show. In the future, I'm going to pick out men's glasses. They're more affordable, no fuss or frills, and they're also wider. But do the people who make this profession think about telling the customer that? Either they don't know...or they want your money. Go ahead San Mateo, throw more money into the sky. That's how you got rich, right? By spending and spending.

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Was really disappointed after having good experiences with them in the past that they never show up…read moreto open at 9 like they say. Even after calling multiple times and waiting for 30 minutes there was no luck. Try a place with professionals that show up on time and not this office.

Shu is great. He give personal attention and is super knowledgeable. So nice to have an optometrist…read moreI like and can trust!

I had Dr. Kita give me an eye exam, and fix my eyeglasses. Everything went well and he's super nice…read moreto work with.

Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

Very knowledgeable gave me some great advice staff was very kind. Dr was very thorough, I am very…read morehappy with my visit.

Hi ! I'm Rommel, new patient of Dr Soss!. Let me cut to the chase!…read more Had my eye doctor in a city near San Mateo, where most of the affluent live. It was a reclaimed city.... Which means it was part of the sea before.... Anyway, EYECATCHER referred me to Dr Soss, and lo and behold, miracles do happen!!!!! If you aren't satisfied with your current Optometrist, and if you want 200% peace of mind, try Dr Andrew Soss in Burlingame on Broadway st. Just across Walgreens closer to California dr. If you want dedicated thorough check up, peace of mind with the thought of knowing that you'll leave his office STRESS FREE!!!! Dr Soss is your ONLY SOLUTION! In cooperation and association with his excellent staff, I COULDN'T ask for more........ROMMEL PASCUAL .

I came across this optometry from my insurance page and I'm really glad I did!…read more I usually go to big optometry (L*nscraft*rs) but that day they rejected me for being 12 minutes late to my eye exam appointment (their late policy is 10 minutes). Anywho I was scrambling to find another optometry because that was the only off day from my child that I had. Found this place and they happened to have an opening that day. This place is not big but they were so efficient!!! I walked in and before I even uttered a word they already greeted me and started the form process. Mind you it was my first time there but I already felt so welcomed. I was in an out of the eye exam literally within 20 minutes and extra 10 minutes for ordering and payment. THIRTY MINUTES and I'm out of the door! I really appreciate the swiftness and the friendliness. As long as I live in the Bay Area this will be my go to optometry from now on!!!

Good customer service and good selection of glasses and sunglasses. It was easy to get an…read moreappointment, even at the end of the year

Been coming here for over ten years, the best customer service and good prices for name brand…read moreeyewear. Eye exams are a great price with or without insurance. They have great frames and stay accustom to the newest technologies available.

I mean, the reviews speak for themselves. This is truly the kindest, and the BEST optometrist I…read morehave ever been to. Doctor Lin has seen me for same day emergencies and for routine checkups and is always patient, respectful and kind. She'll always be sure to explain things in a way that make you feel at ease. Justin & Alex are equally as great! The vibes they put off are welcoming and open. Not to mention the sweet nostalgic tunes that are played on the record player to soothe the soul. (vinyl over digital, ftw) I actually live hours away from this location now, but will still continue to come back here for checkups and repairs because this team is truly a one of a kind. THANK YOU!

3 stars for the wait, 4-5 for the actual care. Today's visit took over 2 hours -- they're clearly…read moreoverbooked. Book early morning or right after lunch if you can. Once you're seen, they're good, just rushed. Bring patience (and maybe a book).

I have had a great experience with Dr. Zore. I have been seeing him for around 10 + years and he…read morealways takes the time to thoroughly explain my tests, my diagnosis and treatment options without making me feel rushed. I would definitely recommend him if you are looking for a patient, kind, and thorough doctor. I rate him 5 although lots of the other reviews comment on the long wait times, which I have experienced on occasion.