Love Dr. Troy! The office staff always manages to squeeze me in when I'm sick. (That's really the…read moreonly time I go). Dr. Troy is always nice & listens to me when I talk. I feel like she gives me decent options about my care. I like the new office too. The nurse who always does my check-in is awesome as well! YAY, I'm a happy pt.

Dr. Troy has been the best doctor I have seen in over 30yrs. Always listens, offers advise when I…read moreneed it and fits me in when I need to see her immediately because of sickness. She's straight forward but has heart. I wouldn't trade her. Could get some of my medications from another doctor I see but because I'm not always sure of the other ones, I wanna keep her as my prescriber because I know I'm going to keep her. Went through alot of problems and she listened and I didn't feel judged one bit. The staff are great too. Polite and accommodating.

Great doctor but rude staff LOVE DOCTOR THOUGH very caring fair as well non judgmentalread more

This is the worst-run medical facility I've ever been to. Nobody working here knows what they're…read moredoing except maybe the doctor who is giving immunizations. I came here because they were the closest travel clinic, and I needed some immunizations before traveling to Asia. Every step of the way has been difficult, from checking in to filling out paperwork to getting recommendations for the proper immunizations. Getting Patient First to submit my information to my insurance company was a nightmare, and took at least five phone calls. If you can go to any other travel clinic, I highly recommend it. This must be the worst.

Dr. Blankfield helped put me on the path to good treatment by correctly diagnosing what other…read morepeople couldn't seem to figure out: Somatization disorder. I really appreciate his calm demeanor and good knowledge. He is respectful and generous with time and concern.

Caring thorough doctor, staff is friendly and caring. Only negative is negotiating the online…read moreinformation

I have been a patient of SWFP for over 20 years. The doctors are amazing - the office staff is…read moreHORRIBLE. Extremely unfriendly, less than helpful and overall rude/mean. If the doctors were not as wonderful and talented, are they are, the staff would have caused me to change years ago.

I came here today on a referral for a hip injection. Due to pain. Upon arrival I was greeted with…read morea smile and asked to go through the metal detector. I felt indifferent about the metal detector. On one side I thought it was a great idea to keep the bad people and weapons out. On the other side. I felt like I was in a safe environment. And didn't need to go through it. Either way the policy is to enter through it. So I did and that's that. My Dr that I seen today was Dr Wichman. She was very nice to interact with. And if I need to in the future. I hope I am able to deal with her.

What not to like. Checking in process is quick and easy. They call you within 10 minutes after…read morearriving. Have seen muliple doctors and all are very nice and willing to listen to you, You might have to go to other facilities for ultrasound but MRI's and x-rays are done on premises. So glad they are located in Middleburg Hts, so convenient for many people.

Nicole is absolutely amazing for holistic pediatric care. She spent tons of time with us, in no…read morerush, asking about my child's diet, eating habits, sleep habits, etc. She also asked how I was doing which is huge (postpartum mommas know!) Would recommend this practice to anyone. 4 stars instead of 5 because the secretary is absolutely horrible. I've interacted with her probably 5 times over 2 years and she is the same every single time. Incredibly rude, bratty, unhelpful and miserable. I cannot believe they have someone like this answering their phones. I have to believe other people have complained about her. She is as miserable as they come. Absolutely awful to interact with and she needs to be fired immediately. She is a stain on such a wonderful practice.

I didn't get to experience the actual practice, as I had difficulty finding location. While I…read moreprinted off my new patient packet, which was several pages but did not have the address in the first page, I just googled the address. Google took me to an office on Engle Road that had the Tenpenny name on the door, but was obviously closed. I called the number on the door, and ended up leaving 2 separate voicemails without a callback in a 20 min period. ( No sign on the door reflecting the practice had moved). Discouraged, I headed home. I received a voicemail later from a different number that I had missed my appointment. The Tenpenny INTEGRATIVE MEDICAL office is actually located in the back of the building. Apparently I am the first person to ever have this problem, but putting this out there for the rest of you. Would be great if the officehad given me a heads up when taking my deposit for the appointment. (Just an fyi that I should come to the back of the building). The receptionist was not very interested in the issue I had, but promptly refunded my deposit.

TOP NOTCH Physician/surgeon. Has performed surgeries on my husband and his associate performed…read moresurgery on my son. Office staff is amazing- Ann Marie oversees things and keeps everything running smoothly. Quite a distance from our home, but well worth the drive. Wouldn't go anywhere else for our ortho needs.

Guys, if you need a new primary care doc, Dr. Kelly is your guy…read more DISCLAIMER - I do not know if he is accepting new patients. I sure hope he is for ya'll's sake. Fast, friendly, to the point, kind...I mean just a great overall person. I cannot say enough good things about him. Mom has been going through a lot of health issues, he's been right along her side taking action. Highly recommend, even you need to quick check up!

AVOID!! I missed a couple appointments with Kelly, appointments for which I did not call in to…read morecancel. I understand that it was my responsibility. It was something that should be done- common courtesy. I take full responsibility for that. But things happen. There are reasons, but I'll make no excuses. Soon after I received a letter telling me if I didn't reschedule with their office I could no longer seek medical services from The Ohio Medical Group, assuming this would only apply to his office and the handful of other doctors located at the same small facility in Olmsted Falls. I didn't particularly care for this doctor's bedside manner on previous visits and never planned to return to his practice, so I simply ignored the letter and eventually sought another primary care provider. I soon learned this minor slight against Kelly would severely limit my ability to seek adequate healthcare. I AM NOW BANNED FROM SEEKING THE CARE OF ANY DOCTOR IN THE OHIO MEDICAL GROUP because of this minor infraction. The Ohio Medical group is a huge organisation that comprises a very large portion of medical practitioners in this community. Almost every doctor's office I contacted through my insurance has now told me they can't accept me as a patient because of this man, and that organisations irrational policies. Other than the mistakes I mentioned there were no other infractions or difficulties. I was, and I am always polite and respectful. Should each of them wield so much individual power? My ability to seek adequate healthcare is extremely limited now, so take this as a cautionary tale. I have nothing for disdain for the vindictive way I was treated and am strongly considering pursuing this further through TOMC chain of command whatever good that will do. Treat people like human beings. We are flawed. We make mistakes. And maybe, just maybe, a patient's well being should take precedence over time, money, and one man's (or one woman's) inflated sense of importance.