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    Kitchen 290

    5.0 (1 review)
    Open 11:00 am - 5:00 pm

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    3 years ago

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    Shawn R.

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    Cook Out

    Cook Out

    3.2
    (286 reviews)
    3.6 km
    $

    I just had the worst experience at this Cook Out location, and I'm urging anyone reading this: do…read morenot eat here. I know most people may not come across this review, but if you do, please take it seriously. This place was not only unprofessional; it was downright disrespectful. I pulled into the drive-thru and waited 15 minutes in line. No big deal! I understand places get busy. When I finally reached the window, I ordered a chicken strip tray with double fries and a sweet tea. That's a simple order... I worked at Cook Out for over four years in North Carolina, so I know exactly how this should be prepared. It doesn't take more than four or five minutes and everything's coming out of the fryer. After I paid, I sat at the window for another five minutes waiting on my food. I could see the cashier visibly frustrated, asking the fry station worker where my tray was. Eventually, a manager came over, asked for my order, and started helping the cashier put together everyone else's orders. About 30 to 45 seconds later, I finally received my tray. But here's where things went completely downhill. I opened the tray and saw crumbs...literally the bottom-of-the-bag scraps of chicken tenders. No full tenders. No meat. Just fried breading. I calmly showed the cashier and asked for a proper tray. One of the workers shrugged and said, "We can't help how the chicken comes out of the bag." Seriously? Then the manager, Toni, came over and asked what the problem was. I explained that these were crumbs, not tenders, and that I would like actual chicken strips. Her response? "Those are chicken strips." I told her, respectfully, that I've worked at Cook Out. I know the standard. I'm not being picky, I'm just asking for what I paid for. She looked me dead in the face and said, "You can take it or leave it." So I asked for a refund. She snarkily asked the cashier, "How did he pay?" I told her I used my card. She told me to tap it again for the refund. I was hesitant, because who wants to be double-charged for something they didn't even eat? But I complied. Afterward, I asked for a receipt. Toni told me the printer wasn't working. I asked how I was supposed to know if the refund actually went through. She said, "Honey, you gotta trust me. I'm being 100%. What do I have to lie for?" I'll tell you why that's laughable--because if you can't serve me a proper chicken strip tray, why would I trust you to refund my money...? I asked for the corporate number. She told me, "You worked at Cook Out. Look it up." When I asked to see one of the bags or cups with the number printed on it, she rolled her eyes and said, "Look on the back of that big ass tea you got." At that point, I said, "You're right. Thanks for the reminder. Have a blessed day." And I left. I immediately called the 1-800 number to report the incident. What's truly heartbreaking is that I love Cook Out. It was my first job, and I take pride in what the brand stands for. But this location? This was the most despicable experience I've ever had at any restaurant, and it pains me to say that. The lack of care, the disrespect, and the condescending dismissiveness from the manager were completely unacceptable. If corporate happens to see this, please know: Toni should not be in any position that involves customer service. This location is giving your brand a terrible name. Do better. Please.

    Honestly, I'm not even sure where to begin. From the moment we arrived to the moment we left, this…read morewas by far the worst experience I have ever had at any dining establishment--fast food or otherwise. The first issue was with the drive-through line, which was wrapped around the building. Normally, this wouldn't be a problem, but the dining room was inexplicably closed despite a sign on the door indicating it should still have been open for another five hours. All the chairs were already stacked up, and it was clear they had no intention of allowing indoor dining. This disregard for their posted hours was frustrating, especially after a long day of working and adventuring. We decided to stay in the drive-through line and eventually placed our order. The first item we ordered was a kid's meal, followed by the rest of our food. The staff member taking our order rushed me through the process, even though it was my first time at this particular location, and I wanted to take a moment to review the menu. Despite this, she repeated everything back to us, so I assumed the order was correct. When we reached the drive-through window, they took my payment and handed me my card back along with two drinks. However, the drinks were smaller than the sizes we ordered, and I couldn't get their attention to address the issue because they had already closed the window and weren't paying attention to us. We received our food and pulled into a parking spot to check the bag. Right away, we noticed the kid's meal--the very first item we ordered--was missing. My girlfriend went inside to resolve the issue, but instead of fixing the problem, the staff member argued with her, claiming we never ordered the meal. To make matters worse, we couldn't prove it because we were never given a receipt. Frustrated and without resolution, we decided to leave. As we drove away, we stopped somewhere else to grab food for the child and decided to check our meals more closely. The moment we opened the bags, an overwhelming smell of cigarettes hit us. The food reeked of it, and upon closer inspection, we found that half the food was burnt while the other half had mistakes--like ketchup on burgers we specifically requested without it. The food was completely inedible. We couldn't even stomach a single bite. When we got home, we ended up throwing it all in the trash and eating something else. This experience was beyond unacceptable. From the poorly trained staff and incorrect orders to the inedible food that smelled and tasted terrible, everything about this visit was a failure. This is not how food service should operate, and I cannot in good conscience recommend anyone visit this location. Until there is a complete overhaul of the staff or significant improvements are made, I urge others to avoid this place entirely. If I could give this location a zero out of 1,000, I would.

    Photos
    BURNT chicken quesadilla. HORRIBLE!!!
    BURNT chicken quesadilla. HORRIBLE!!!
    Charcoal BURNT cheeseburger. NASTY!!!
    Charcoal BURNT cheeseburger. NASTY!!!
    They called this a chicken quesadilla. Looks like chewed up burger with a sprinkle of cheese.

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    They called this a chicken quesadilla. Looks like chewed up burger with a sprinkle of cheese.
    Extreme Teriyaki Grill Express

    Extreme Teriyaki Grill Express

    4.1
    (16 reviews)
    5.2 km

    This food was cooked fresh to order as the other location I have visited. Fresh ingredients all the…read moreway! The customer service was superb! We were greeted upon entry and no long wait to order or receive our food. They have inside donning but I like that they have an outside patio next to the building under a covering.

    I wanted to walk out as soon as I stepped into Extreme Teriyaki Hibachi, but I have a habit of not…read morewanting to waste food, even though moments like this remind me that not every situation deserves that grace. The restaurant was noticeably unclean upon entry, with debris scattered around and an overall lack of upkeep that was hard to ignore. When I arrived to pick up my order, there was a cashier and two cooks present, yet there was little sense of urgency or attentiveness. The cashier appeared to be dealing with allergies, which is understandable, but the handling of it raised concerns. He was blowing his nose, spitting into a napkin, and eating Doritos while assisting me, and I did not observe any handwashing in between those actions and handling my order. Although I took the food since it had already been paid for, the quality did not meet expectations. After a few bites, it was clear I should have trusted my initial instinct and left. I genuinely hope this location takes steps to improve both cleanliness and food quality, as well as reinforce basic hygiene practices. These are foundational elements that make all the difference in a dining experience

    Photos
    Extreme Teriyaki Grill Express
    Extreme Teriyaki Grill Express
    Clean Dining area

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    Clean Dining area

    Kitchen 290 - foodtrucks - Updated July 2026

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