My washer couldn't be saved and he was Honest about that. I…read morehad had a problem with my oven- he found the problem- went out and got the part! This is one of the best repair person I have met in along time! Call RI Appliance for any repair. Honest, fairly priced, and quick

Frank is amazing. He did warranty repair on my Thermador microwave recently. Extremely responsive…read moreand kept me well-informed about the status of a part on order. Great guy -- will definitely use again

Excellent service..on time install by the Wickford Appliance Team..The installer Brian was great…read moreand he explained exactly what he was doing.Also instructed on operation of the dish washer..Any appliance needed call Wickford..

I went in to Wickford Appliance to buy an advertised dryer on 10/3/25. Surprise! They were all sold…read moreout and didn't offer another dryer in its place. I had to pay 500.00 more! When I finally received the dryer a month later, it was damaged and had to go back for parts. Over two months later, I am still waiting on the repairs and I don't have the dryer that I paid for over two months ago. This is so completely unacceptable! I have probably called over 10 times over the course of two months not one person has ever called me back and they do not have a date that the part will be in.... I am going to corporate tomorrow. This is beyond bad customer service. I feel like they stole my money and I have no date of any dryer being delivered. ****And I only received a response after this review went public. Why wasn't good basic customer service provided by this company? Why did I have to go to this length to get anyone to respond to me? ***

Super helpful service and knowledgeable staff! I needed an in stock freezer, and they helped me…read morefind what I needed and got it at the store fast for me to pick up! They also service and the prices are great!

i couldn't be happier with the price, quick delivery, and installation I received when my…read morerefrigerator broke. I'm not much of a reviewer but when something is exceptional I want others to know.

Good price overall. Very thorough. Called the dryer's…read morecompany and talked about recalls for the model. Spent time, gave good advice, did not change things unnecessarily.

I called Braeden on a Friday and set up an appointment for him to come the following Monday, which…read morehe did. He diagnosed the problem and charged me for his visit. I asked him to text me a repair quote that evening so I could share it with my spouse. That quote never came. I texted him on Tuesday and got no reply. I called on Wednesday but it's a "virtual phone assistant" and there's no way to talk to a real person. I texted again that same Wednesday and still did not get a response. Eventually I called a different company to come do the repair.

The man I spoke to on the phone to get advice about a not overly expensive but good washer and…read moredryer couldn't have been more generous with his time and information. He recommended an LG washer dryer.

They are the best! Leave your big boxers and try these guys, you wont be sorry! Great value and…read morethat personal touch we all know and love.

I used this company more than once and was happy not this time.I got ripped off.Did not fix the…read moreproblem at all and I called more than once and never returned my call it's obvious why.Don't use this company,NOT GOOD.Another company fixed it. BEWARE OF INSTANT APPLIANCE REPAIR. 401-213 9633 DO NOT CALL THEM..........

Very disappointed as I have done business with this company in the past and been very satisfied. (…read moreWasher and dryer) I requested a service call as my dishwasher was leaking. They never called back even though I stated that I was a repeat customer. I called again. The person with whom I spoke said that he would need to check with his manager because they would need to know where the leak was coming from before they committed to a service call. Honestly, how would I know that ? All I knew was that it was coming from the left bottom corner of the dishwasher. He promised to call me back the next day. That call never came. In my opinion, not a good way to do business. They were always so nice before. This sort of treatment angers me. I did, however, have my leak fixed today by a very nice man who I will be sure to call again as he was responsive and polite , not dismissive as was Instant Appliance. Kristen Williams Lincoln, RI

I was suppose to get a delivery yesterday of a refrigerator I'm assuming there was some…read moremiscommunications of my refrigerated being removed first and then bring it in the new one or should I say the replacement the delivery guy was rude he told me he doesn't have time I let him know that we were making a call to his boss can he pleas wait he told me his boss doesn't run him and he has s*** to do very unprofessional not kind that all customer service skills thumbs down once I called the store to let them how his employer was acting and that he told me he has something to do his boss then tells me while he has a wife he has to pick up his kids when that has nothing to do with me this is a job and you keep your personal life to yourself you don't bring it at work the delivery guy was super rude and very nasty I told them that they will be getting a review and this one isn't a good one and I don't recommend them their poor customer service skills I don't care if you use appliance place customer service is everything and so is a review and this is no stars for me Hope The VD was taking care of .

Moved into a rental property and whadda ya know, the fridge shits the bed on Saturday afternoon…read more Landlord says she'll order a "new" (refurbished) one but closed until Monday morning. After we throw out $100 worth of spoiled groceries and are living out of a cooler all weekend, 2 huge black dudes in street clothes and a giant Bucky's truck pull up in my driveway within the quoted timeframe. One of the guys is talking VERY loudly on his phone about the groin surgery he's having on Wednesday. Thanks, but no one wants to hear about your VD. Less talky, more move fridgy! Once they finally get to work, the old broken fridge is dismantled and brought out and the refurbished fridge is brought in, about 25 minutes total. The "new" fridge is functional but doesn't close all the way and doesn't have a tight seal around the door. But at least we can make it work. Aside from hearing all about that dudes crotch surgery, I'd recommend Bucky's from the little dealing I had with them.

Christan arrived earlier than I expected and was extremely polite and determined the issue quickly…read more He gave me the cost and was able to repair. He showed me that my oven now worked and told me to call if there are any issues. Very happy that I can cook dinner now.

on the one hand i put in my order and then it took a month for them to tell me that the model i…read moreordered wasnt even on the market anymore (it was replaced with a near identical model but meanwhile my laundry was piling up and i was like "??????? did i just get robbed lol"). on the other hand, once they actually managed to obtain the washer/dryer i ordered, the guys who installed them and hauled the old ones away did a top notch job even though my dryer and washer are in a weird, tiny location upstairs. i would probably order through these guys again provided the u.s. government stops making imports impossible/unbelievably annoying and expensive