I called Braeden on a Friday and set up an appointment for him to come the following Monday, which…read morehe did. He diagnosed the problem and charged me for his visit. I asked him to text me a repair quote that evening so I could share it with my spouse. That quote never came. I texted him on Tuesday and got no reply. I called on Wednesday but it's a "virtual phone assistant" and there's no way to talk to a real person. I texted again that same Wednesday and still did not get a response. Eventually I called a different company to come do the repair.

This company is top shelf! Braedon is professional, responsive and knowledgable on all things…read morerelated to appliances. Quick response and great follow up. I won't hesitate to use his services again when needed.

Aparantly a one man show working out of a garage. Had service booked from Fridgidaire directly on…read morea brand new refrigerator and I get a text back 2 hrs later saying my Wed apointment is has to be reschedualed to 2 weeks later as their only tech is on vacation. Mickey Mouse operation. Cant believe this is the only Fridgidare authorized service localy

Horrible service…read more Update on my washing machine dilemma. Talked to 4 Managers at Lowe's Mineral Spring Ave No Prov They also tried booking appointments in my time frame after New England Appliance blew me off. The managers got me a new washer. And associate of the CEO returned my call today. Told him about all the numerous phone calls and texts. And how well the managers treated me After I told me they gave me new machine ,He then proceeded to tell me that it shouldn't have happened and he then told me he was also giving me a $250 gift card. Right now I am extremely happy with them. BUT BEWARE DO NOT USE NEW ENGLAND APPLIANCE IN PAWTUCKET. I EVEN ASKED GIRL 3 times TO HAVE OWNER CALL ME. STILL WAITING. I THINK THE PROBLEM IS HER. IF ANYONE Wants to use them. I will send you copy of her text. SHE IS NOT A GOOD BUSINESS PERSON Wish he would contact me if he sees this. I have all her text messages.

Chris Johnson was very helpful in the repair of our Maytag front loading washing machine. He also…read moreanswered my text right away unlike so many others who never even bother to get back to you. Chris is the guy to call if you have any appliance needs! Thank you, Chris Mary Shilonski - Berkley MA Phone no for Chris or you can text him 774 254 6615

Chris was wonderful in fixing our fridge. He was timely and had good prices. We highly recommend…read morehim for your appliance repair needs!!

I reached out to Halo Services for my ice maker no longer working. I was immediately reached out to…read moreand we promptly scheduled a time to have the part I needed delivered and have the issue resolved. Angel was very polite and helpful, showing us what went wrong and how we can test for any future problems. The issue was resolved quickly and affordably. I will be using Halo Services for future appliance issues.

The water line on my fridge has never worked right. I changed the filter yesterday and still not…read moremuch pressure so I gave in and looked for professional help. Angel Halo Services LLC came highly rated on Yelp and came over today and replaced the valve and tube and now it works perfectly! I highly recommend his professionalism, efficiency and pricing! To fill the mug before would have taken over a minute! #success #SaturdayService #onelessthingtoworryabout

Jackie is amazing and she is the only one I will call. She answered quickly. Showed up on time and…read morerepaired my washer for a very reasonable price.

We love Jackie! Smart, organized and spot-on with her assessment of our oven. She fixed it quick…read moreand we're back to baking our amazing desserts and breads. I highly recommend Rhody Repair for anything you have that needs fixing. Thank you Jackie!!

I used this company more than once and was happy not this time.I got ripped off.Did not fix the…read moreproblem at all and I called more than once and never returned my call it's obvious why.Don't use this company,NOT GOOD.Another company fixed it. BEWARE OF INSTANT APPLIANCE REPAIR. 401-213 9633 DO NOT CALL THEM..........

Very disappointed as I have done business with this company in the past and been very satisfied. (…read moreWasher and dryer) I requested a service call as my dishwasher was leaking. They never called back even though I stated that I was a repeat customer. I called again. The person with whom I spoke said that he would need to check with his manager because they would need to know where the leak was coming from before they committed to a service call. Honestly, how would I know that ? All I knew was that it was coming from the left bottom corner of the dishwasher. He promised to call me back the next day. That call never came. In my opinion, not a good way to do business. They were always so nice before. This sort of treatment angers me. I did, however, have my leak fixed today by a very nice man who I will be sure to call again as he was responsive and polite , not dismissive as was Instant Appliance. Kristen Williams Lincoln, RI

I went in to Wickford Appliance to buy an advertised dryer on 10/3/25. Surprise! They were all sold…read moreout and didn't offer another dryer in its place. I had to pay 500.00 more! When I finally received the dryer a month later, it was damaged and had to go back for parts. Over two months later, I am still waiting on the repairs and I don't have the dryer that I paid for over two months ago. This is so completely unacceptable! I have probably called over 10 times over the course of two months not one person has ever called me back and they do not have a date that the part will be in.... I am going to corporate tomorrow. This is beyond bad customer service. I feel like they stole my money and I have no date of any dryer being delivered. ****And I only received a response after this review went public. Why wasn't good basic customer service provided by this company? Why did I have to go to this length to get anyone to respond to me? ***

I had an excellent experience purchasing a refrigerator at the Pawtucket location with Julie as the…read moresalesperson. Have a problem with the door, tech came out but needed a part, the manufacturer does not make that individual part so they are doing an exchange. A store has 3 of these in a store and two of them have the same problem in the same spot so I chose to get a different model, different brand. They matched the price on the first one, and also the replacement. Both the sales and exchange process have been very easy and hassle free. I bought from them for this very reason, otherwise, I would have had to be going through the hassle of dealing directly with the manufacturer which can be extremely frustrating. I highly recommend Wickford Appliance

We had a wonderful experience with Dave of DS Appliance Repair. He arrived on time, went right to…read morework, and amazed me (I'd tried the repair myself and failed!) with his efficiency and knowledge. The bill was fair. Recommend him without reservation.

I won't use these people again .From the initial call I made to Whirlpool to the washer being fixed…read moretook close to 30 days .Intial appts cancelled twice .Then when they did finally get here they said they had to order a part .They said It would take a week to get here and they were right .Foolish me I thought when the part came in they would come over the next day to install it Turns out they earliest they could come was in 10 days . No excuses for this

Bought a dryer for my apartment house and "Matt" was a great help…read more Purchased on Tuesday and delivered the very next day just as promised. Highly Recommend. Jim

I was going to go buy a refrigerator tomorrow, thank all of you for posting the reviews about what…read morean awful experience you had and the junk they sell. they talk a good game when you call to buy something. Glad I sat down to check reviews.. they just lost 1300.00 hope this can bring some happiness to all that got stiffed your reviews cost them big thank you.. had a friend going hear to buy also not anymore....