It was fun and I learned a great deal about making pasta from scratch. I have the confidence to do this at home now. Rob and Angela were both very nice and explained things well. Colleen at Kitchen Therapy did a great job of making us all feel welcome and showed us what we needed to make great pasta. Plus, I decided to buy a beautiful Breville espresso maker. read more

I recently visited the Kitchen Therapy store in Surrey BC regarding a problem with a Sizzle Sleek USB rechargeable plasma arc lighter that I had purchased three months earlier. The lighter was charged when taken out of the box and work well until it was discharged. When I connected it to a USB port, it would not charge. The first person at the store that I talked ignored my complaint about it not charging and instead took out Sizzle Pitmaster display model and pointed to the electrodes at the tip of the lighter and compared it to Sizzle Sleek tip saying there was a wire missing, implying that maybe I had damaged the tip of lighter. There was nothing missing on Sleek. The electrodes on the Sleek are partially covered within the body of the lighter. It seemed that she did not know the product. When I tried show her the difference, she wouldn't let me handle the Pitmaster warning me not to damage it. She then left to consult someone else, who came out. After some "discussion" he told me to select a Pitmaster model from their display to replace my Sleek. I said I wanted a Sleek model which is considerably more expensive than the Pitmaster. He said this is all he would do. When I said I didn't like proposal and that I would not be shopping at their store in the future, he grabbed the Pitmaster from my hand and shoved my Sleek towards me and told to go deal with the manufacturer. After a few more words, I accepted the Pitmaster and told him I would write a review. To which he replied "I can hardly wait!". read more

it was informative and fun right from the start and did I say "delicious"??? I would highly recommend the pasta making class. Every course was amazing!! The instructors were top notch and the store offered such a beautiful array of products. 5 stars!! read more

Chef Laura is a superb and entertaining chef. Food is delicious, humorous stories, and great recipes that I can easily cook at home. Great date night idea or a girls' night out! read more

They do not stand behind their products Beware when you buy because if there is a problem with it they may leave you hanging. That is what they did to me. read more

Conclusion: My experience was that the merchandises are expensive, and that they watch customers very/too closely, not sure why, maybe they have to deal with a lot of shoplifting, but I just felt extremely uncomfortable. The details: I went to the store today looking for a serving utensil. The moment I entered, I noticed one for $64, right by the entrance. Then a lady asked me if she could help. I said I was looking for something similar, but less expensive. She showed me some in the back, one priced at $14. I thought it was still expensive, but decided to get couple. As I was looking to find the second one, another sale lady greeted me through the shelve. I picked the second serving utensil, and made few steps. Then the third sale lady greeted me. As I was browsing around for few more seconds (noticed a hot pot stand for $120!), the third lady came back and asked me if she can take the two utensils that I was holding, to put them at the cashier. These are very light items, so I think she was afraid I would steal them. I gave her the utensils, but I felt BEYOND uncomfortable. I decided to leave and I told her that I would not purchase them. My entire time in the store was under 4 minutes, but I was monitored all the time. Plus it's too expensive. So I will never shop in this store again. read more

The other day I bought a Danish Dough Whisk for mixing bread dough instead of using a spatula. From research I had an idea of how it was to work. However, in real life it does not work as described and the spatula is a better thing to use for my arthritic hands. So I called the store this morning and asked if I could return it. Unfortunately for me, once the tag is off there is no return, regardless if it works as for you or not. As much as I used to like browsing in their store I will never go there again. Will wait for the stuff to show up at Home Sense for a much lower price and a sensible return policy. BE AWARE WHEN BUYING THERE THAT YOU ASK ABOUT THEIR RETURN POLICY AND CLEARLY UNDERSTAND IT BEFORE YOU PAY FOR ANYTHING. read more

Kitchen Therapy - DANISH DOUGH WHIXK - Cooking Classes Near Me - Surrey, British Columbia

I love places like Kitchen Therapy. So cute and intimate, yet they offer such a grand selection. It's a well decorated and designed store. It's just packed with character. It's one of those places where you could probably find everything that you needed for your kitchen. From aprons, to avocado slicers, blenders, to place settings, etc... Definitely a place I would go to buy a housewarming present or a unique little piece for my own kitchen. I love it and can't wait to go back! read more

Kitchen Therapy - So cute! - Cooking Classes Near Me - Surrey, British Columbia

I love this store. I have been a customer for many years. It is my go-to for gifts and everyday items. They have beautiful gift items and I can always find what I need for my own use. I love the owners and staff! read more

Love this store! Great variety, fair prices, and a lovely staff! Always happy to see Coco the dog! read more

Kitchen gadgets are awesome. You can find almost anything . But if you buy something and try it and the product's performance promise fails... Good luck on Returns! I was made to feel like a liar ! It's a power struggle on who's right n wrong .. Not worth the stress. It's good customer service that makes a good business and This place is lacking that!! read more

Kitchen Therapy - Hand held spiral slicer - Cooking Classes Near Me - Surrey, British Columbia

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A store located in Grandview corners. It's very comparable to Cookworks but I would say Kitchen Therapy's selection of stock is more varied. It's not a big store but jam packed with a wide variety of kitchen tools. You will find spices, kitchen gadgets, dinnerware, cookware, books and any other stuff related to kitchen. It's definitely a go to store for kitchen needs out here in South Surrey/White Rock. read more

Come here offer to add a new accessory to my kitchen or for wedding gifts. The staff are very helpful and knowledgeable with their products and the latest and greatest. They have a wide selection of everything from a fork to fine china and everything in between. You will pay for this though as their price point is quite a bit higher than other places. They also host dinner workshops. I do think think they are pretty pricey as they are $ 60.00 a session. read more

Prior to Christmas I picked up a pair of salt and pepper shakers. Staff offered an unopened boxed pair which I took. Gave them as a Christmas present. When the receiver noted that one was broken I said I'd exchange them. Went to the store today to do so and staff told me that these are seasonal and therefore sales were final. Great place to start the conversation. No one had said this at time of sale. In my mind a very chicken s**t way of doing business. So I'm out $40 but I will continue to frequent their store but I'll never buy anything there again. I'll get $40 of satisfaction in one way or another. It takes way more effort to get a customer than to maintain a content customer. If that's their business philosophy then good luck going forward. read more

I too have an issue with the return policy. Received a gift for Christmas and they will not refund the money because it was on sale. This in my mind is a very poor way to satisfy a customer. I don't know of any other store that won't refund you your money just because it is on sale. read more

Said I would never shop here again after I tried to return a Lodge cast iron frying pan that was a gift for someone but the wrong size. They wouldn't take it back as it was one day past the 14 day return policy, although they were closed during a few of those days. After arguing with them (in a controlled fashion) they finally decided to take it back and refund me. (I think just to get rid of me, although I was being very patient!). Then I let them know that Bass Pro Shop sold the same item for half the price. Well, I did go back recently to look at pasta machines. The clerk told me that I should buy the expensive one based on the fact that knew what he was talking about because he was Italian! Found it $50 cheaper at Bosa Foods. I will never shop there again!! read more

Today I thought I would support local and go shopping for my husband and father in law at Kitchen Therapy they both love to cook and bbq and what better way to support a local business. I had my 6 month old daughter and my stroller. Immediately as I walked in I got an uncomfortable feeling noticed one of the workers a heavier set male individual gave me a very cold greeting almost eyeing me down for having my stroller in the store. I continued about doing my shopping, there was another gentlemen that worked there stopped asked my daughters name told me a story asked me if he could help me find anything and was just very friendly. Moments later, I was looking at their over crowded soap section, I picked one up to purchase but one of the soaps (in a plastic bottle) fell on the floor. I picked it up put it back on the shelf and seconds later the heavier set man from earlier runs over to me and acuses me of breaking a soap bottle! I was taken back, put my things back and will NEVER step foot in this pretentious store again. I could have easily dropped over $1,000 but he just lost a customer for life. Customer Service is everything being in the industry myself with my husband I hope no one ever leaves our restaurants feeling the way I felt today. There are lots of other beautiful kitchen stores that will be getting my business! there is a reason they have a two star rating. Stay away!! read more

Not a bad selection overall but the prices leave a little to be desired!My wife bought me a knife roll up bag for my birthday for $57. When I opened it we found another tag on it that said it was $42. When we took it back to see if there was some mistake in what we had paid we were told "Nope,that's the price in my computer".No sorry.No "customer pays lesser price tag".Nothing.It is clearly obvious that YOU need the extra $15 more than we do.I will stick to professional stores like Russell Food Equipment or Ming Wo in the future and let people like you keep jacking up the prices on the unsuspecting consumers of South Surrey. read more

Just had an awful experience at this store. We tried to return an electric salt and pepper shaker than only worked occasionally. My husband bought it for me for Christmas, and of course we threw out the box. Of course it worked while in the store, and they wouldn't believe us. Made us feel like we were lying.right! Over a pepper shaker!! They would not exchange it for another style because we did not have the box! We even had the receipt and it was within theirs return date. Some of the worse customer service I have seen. Would not recommend them at all read more

I have been a long time customer and in the past have enjoyed shopping there. Today I tried to return a gift from Christmas with a receipt that had the most confusing convoluted return policy I have encountered. Needless to say, all good will and customer loyalty on my part is gone. When I purchased the item for my husband as a Christmas gift I was assured a full refund with receipt. I returned the item January 8 and was only offered a gift exchange card in spite of assurances upon purchase from the owner/manager. Not only was I forced to take the credit but I was informed that any purchase on the credit is a final sale. Too bad. This experience has tainted this customer. read more

Very disappointed in the return policy for this store. I have always enjoyed shopping there and have purchased several items including gift certificates. I have never before tried to return anything. I bought a small baking pan for my toaster oven. Only had it for a couple of weeks and used it maybe 4 times. The finish started to bubble and peel. I brought it back (no receipt as I didn't think I would ever return it). The store isn't willing to stand behind what they sell. I was told it had to be given to the rep that supplies the product and he would decide what to do. Also told by the clerk that hopefully it wouldn't take too long. I was a bit stymied as it is obviously defective and any other store would have returned it and then dealt with the rep. Also I forgot to bring the grill insert and they were concerned about getting that back. If the pan's no good and I am sitting and waiting for a verdict on getting reimbursed, are they really going to fuss about the grill? I walked away thinking I was done with Kitchen Therapy. Gave 2 stars for product selection and great service when you are buying stuff, less 3 stars for bad customer service with defective product. read more