Patrick Brooks is the best. We've worked with him on our first home purchase and two refinances. He…read morealways makes sure that things go smoothly and efficiently and is always available to answer questions.

Evergreen Home Loans rocks!! Superior Service!…read more 100% Satisfied! Who raves about their mortgage agent? We do now! As a couple we have bought and sold five houses in total, and our recent experience with Amber and her team at Evergreen was the best by far. Warm and personable, yet also completely professional and responsive - perfect. Proactive communication, purposeful discussion from day one to make sure we understood their plan and knew the schedule. Amber knows the market, the products available, and very expertly navigated us through it all. #showusyourkeys

Cherie is AMAZING! She worked so hard so we could purchase our dream home. She found a way to make…read moreit work for us and we are so thankful! Not only is she incredibly smart, but she is one of the nicest people I have ever met. She is the best!

Cherie Kesti at GHL is top notch fabulous all around! She helped me secure my second home loan with…read moreher. There's a good reason i didn't look elsewhere. She is super responsive, smart, crunches numbers with ease and patiently answers my many questions. She helped make it a smooth, headache free process and secured the best rate for me. I'll definitely be back for my next real estate purchase! All the stars and thumbs up for Cherie! She's the Best in the Northwest!

Definitely think twice before contacting this business, or prepare yourself for a lifetime of…read moreendless solicitations - for all eternity. Many years ago we foolishly called and asked them a few questions about refinancing our home. We ended up going through our bank instead (smart move). But our contact information will be forever burned into their whack ass soliciting departments harassment list, apparently. We regularly get unsolicited calls, voice-mails, text messages and emails from this group, regularly. We have never used this companies services, and never will. I have called (multiple times) and asked to be removed from their solicitor call list, I have replied "STOP" to unsubscribe from their middle of the night text messages, I have emailed them multiple times begging them to stop harrassing me. It's of no use. They will forever fill my voice-mail box with their fake/friendly pre-recorded garbage about how low interest rates are right now. If I ever need to refinance my mortgage or buy another property, it certainly won't be through these clowns. Zero stars. Negative stars even.

Hi, I am Laura Hahn and my husband is Ron Atwood. I found Shane McGraw when I was looking for a…read morelender that worked with veterans, as Ron is a veteran. Shane worked with us to purchase our house in Stanwood WA in 2015, and has just recently worked with us to lower our interest rate, and receive an equity loan so that we can make some additions to our property. Both of these times we worked with Shane and his team, it was like working with family. A trusting relationship was built, knowing that Shane and his team had our back, our best interests at heart, and a sincere interest in us getting our goals met for our home, our dreams, our family! Shane's respect, honor and joy he has working with veterans is apparent in all his actions, and for this we will continue to choose The Shane McGraw Team!

Five Star & Beyond. Very communicative, on time with updates & we closed earlier than anticipated…read more It was a pleasure working with Frank. He is at the very top of my list of lenders I would love to work with again. Thank you for all you do, Keep up the great work! Look forward to the next transaction with you.

From my first meeting, and thru the entire loan process, Frank was with me every step of the way…read more Frank made sure I understood the process, throughout kept me updated on the status of the loan, and quickly responded to any questions I had. This is the third time I've worked with Frank, and would gladly work with him again in the future. I highly recommend Frank and his team to assist you with your home loan needs!

0/10 would not recommend…read more Myself and my partner attempted a refi that started 4 months ago. Despite all the promises and assurances that this would be easy, the process was anything but. Early on there was a lot of issues getting ahold of Shaun and getting a response in a timely manner and it got worse over time and ultimately ended up with no communication. Perhaps he just abandons and ignores his clients when he realizes he overpromised and will be unable to deliver? Overpromise and underdeliver seems to be what happens in transactions with Shaun. At the beginning it was "we just need you to do A, B and C and you'll be looking at a 30 day close". Well once A, B and C were done, we found out that "D" was also needed. Then once D was completed it was "oh now we need you to do 'E', and so on and so on. It never ended. Once we thought we were finally at the end and Shaun was promising a close by the end of the following week, we spoke with the loan person and they said it was at least 3 weeks out. Ultimately after getting jerked around for 4 months, we finally made the call to move on and cancel our application. We never did hear back from Shaun, which really solidifies my belief that one he realizes that he's not getting anything out of the deal, he'll drop you like a hot potato and no longer answer or return your calls. All in all, after a terrible experience and a wasted 4 months, I absolutely would not recommend anyone to do business with either Shaun or CrossCountry. Save yourself the headache and hassles and look elsewhere.

In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we…read morestarted the process to refinance our home. This time our circumstances were not as simple as they've been in the past. First, Shaun assured us on multiple occasions that this would be simple, you'll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you'll be signing docs within in a week, etc. This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It's disappointing but at least someone was finally honest with us. We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.

We recently purchased our first home with The Awesome Nossum Real Estate Group and with that, we…read morewere introduced to Dan Keller and his team. Throughout the whole process, Dan and the entire team were absolutely outstanding to work with! They had us pre-underwritten within just a few short days and once we put in our first (and only!) offer, his entire team was looped in on where we were in the process and what they needed next from us. We were given weekly email updates, had Tuesday phone calls to ensure we had a platform to ask any/all questions and then provided immediate responses/follow up to our emails. On top of outstanding communication, knowledge and follow through, they are also just kind, genuine people! They were so good to us and truly helped us to celebrate that moment that our loan was finalized on the day we were closing on our house. We knew immediately after meeting with Dan that he would be our mortgage broker and I'd recommend his team to any and all looking to finance a mortgage.

I have recently used Dan Keller & his Team for our new home purchase. Throughout the process we…read morewere coached by Dan & His Team every step of the way. I am a mortgage professional myself. But I wanted to go into this experience through the eyes of a new home buyer. The website and videos will help introduce clients to overcome the new experience. From there we had our Mortgage Planning meeting with Dan. I spent a great amount of time to ask questions that would pertain to different scenarios. Each time Dan answered them with knowledge and confidence. After we found our home. Dan's team Jason, Dan D. & Katy were extremely helpful to provide updates and hand holding as we went through some turbulence to a successful closing on time! I would truly recommend everyone to at least contact Dan or his team. The client service experience is definitely worth referring over to my friends!

It's unfortunate that they have let the customer service department treat members like we need to…read morebeg them to work for us. I started doing business with Kitsap about a decade ago, and I was impressed with them then. For over a year now, they have been difficult to communicate with, and the last call I just received from them was the worst. In front of my son, this gal was mocking me, being snotty and just plain rude. I have read some of the other reviews, and I agree with them. This business is going down fast. Get out ! Do not invest in this business ! Very poor service. The person that gives the response to these complaints can only sugar coat it, but it's really easy to see that you have no explanation or honest reason for these things to keep happening.

I have only received the very best from Kitsap Credit Union over the 20 years I've been with them…read more I noticed that their fraud team helped block cash my card when others tried to use my information, and they have great customer service. The call center hours are open longer than lobby hours, so if I can't make it into a branch, I can still take care of what has to be done.