I have been a member of this credit union for approximately 50 years, even after moving to Oregon,…read moreI have keep my account active with substantial funds involved. At the end of May, my credit card expired and have made several attempts to get a new one, using my work address since it is more secure. The card(s) never arrived. I called and asked their team to send via FedEx this time. Their response.... $60. I told them to forget it and immediately applied at my local credit union for a card, since my score is in the mid-800s it was approved on the spot. I will be moving 99% of my funds out of this account in the near future. This is not how you treat a loyal, 50-year customer.

Where do I begin. My dad passed away, this Credit union was notified. It's been 6 months and they…read moreare still making us jump through hoops in order to claim a measly few thousand. They love adding insult to injury by delaying, denying, and ultimately taking advantage of the deceased. We have emailed them, called them, hand delivered documents, every single document they requested only to be told "no" once again. Hopefully none of the customer pass away because they will try to keep what they had and screw over the grieving family. We have put them on a 14 day notice before the lawyers get involved and we take this to trial where they will pay 2500% more for everything than just doing the right thing. But hey their a bank can you really expect anything less than the slimey business practices. I'm sure I'll get some automated response that does what they've been doing the past 6 months after his death and that's "deny and delay". No wonder why they're stuck in WA with horrible business practices like that how could you grow?... I dare this business to rebuttal as I will gladly post all the sensible documents exposing them. Scum of the earth.

Great convenient and fast service! being located in the albertsons help cut down on stops when…read moredriving also. they are also open seven days a week which is a huge plus.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Newest Navy Federal Branch in Washington State! Today's visit was great ! Came in today to get a…read morecashiers check and as soon as I entered I was immediately greeted and helped with my need. Everyone was kind and professional. This branch in located in a plaza with plentiful of parking. Nearby stores are Safeway, Subway, Big Lots, just to name a few. There is a 24 hour ATM machine right outside the branch. Fantastic location with amazing people!

Disappointed to have driven 20 minutes to find that they were actually closed an hour before the…read morestated time online. (Hence to the 1 deducted). Their lobby actually closes at 1PM on Saturday not 2PM so make sure you go way before given time online. It is a small branch (1 teller) but from my recent visits, they're never busy. Lots of parking out front too!

It's unfortunate that they have let the customer service department treat members like we need to…read morebeg them to work for us. I started doing business with Kitsap about a decade ago, and I was impressed with them then. For over a year now, they have been difficult to communicate with, and the last call I just received from them was the worst. In front of my son, this gal was mocking me, being snotty and just plain rude. I have read some of the other reviews, and I agree with them. This business is going down fast. Get out ! Do not invest in this business ! Very poor service. The person that gives the response to these complaints can only sugar coat it, but it's really easy to see that you have no explanation or honest reason for these things to keep happening.

I have only received the very best from Kitsap Credit Union over the 20 years I've been with them…read more I noticed that their fraud team helped block cash my card when others tried to use my information, and they have great customer service. The call center hours are open longer than lobby hours, so if I can't make it into a branch, I can still take care of what has to be done.

A 3 star rating is befitting of this location. Besides the location in W Bremerton- Kitsap Way-…read moreand the one in Port Orchard- there is NO drive up ATM in Central Kitsap. Yes- they have on in Port Orchard as well as on in Poulsbo- but to not have one in Silverdale or E. Bremerton is so inconvenient. I'm from Seattle where CHASE drive up ATM's seem to everywhere. You may read this and think- wow- how lazy- but I am a mother of 4 young children and I do NOT believe in leaving them in the car to make a deposit ( Silverdale Branch) nor do I want to lug all of them out of the car in the rain to make a deposit. What I wouldn't give for this location to be similar to Port orchards which has a separate drive up machine. Til then I'll be thankful for my direct deposit as well as using my IPhone to deposit checks. And ill just hold onto my cash as well.

So Chase has no business bankers in the area. I tried opening up a business account online. They…read morewouldn't let me. I tried opening a regular checking. It open. The next day the freeze my system. Ive been with Chase for years. And they freeze my account for wanting to open up another account to put even more money in it. While my account froze I had my rent due and cell phone due and a paycheck to deposit which added late fees. When I went in the old lady with grey hair said she will get to the bottom of it. Later that day she called said I needed to bring in two forms of ID and proof of residency. Because it's Friday I spent all of Saturday and Sunday on the phone with a 1888 number kept either transferring me and hanging up on me. For ten hours! Then when I get off work early to drop off paperwork. Then I spent thirty mins dealing with a banker when the other banker I have talked to is watching. He goes talks to her after getting on the phone with them to wait another hour and he said I had to wait to verify I need the two forms of ID. Like what the fuck. Don't use Chase !

I have always banked with a credit union, but I switched my business account to Kitsap Bank because…read moreit is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.

I switched from a big-name bank to Kitsap Bank back in 2010. At my previous bank, the tellers had…read moreserious attitude problems. I choose Kitsap Bank because I wanted my money to go to work in Kitsap County and the fact they have been around since I can remember and at 61 years old, that is quite a while. I specifically choose the East Bremerton branch because of the friendly "can do" attitude. My wife and I are known by name by the branch's assistant Manager, Emily Poe, to the tellers. Emily goes above and beyond what is reasonably required. Let me give you just one example. I was having trouble using the outside ATM. Emily saw me outside from her desk and seeing I was having problems came outside in the cold and showed me how to operate the new machines. She waited outside, shivering until I had fed the machine my stack of $1.00 bills. That is just one example. Compared to the big-name hoity-toity bank whose initials are BOA. I couldn't be happier. Thanks, Emily and staff. P.S. I didn't give five stars because that would be a perfect rating and every business needs to constantly strive to become better every day. In life, you are either moving forward or sliding backward so keep striving for perfection, "Kitsap Bank" and you will be here another 100 years.

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!

It's impossible to reach these people by telephone. If they're so busy that nobody is available to…read moretake an incoming call, then perhaps they need to hire some additional employees.

Every time I come in here there always a line and always one person holding it down, they need more…read moreppl up there , this is a old school bank a lot of the older man and women come in and they have to take a sit cause they are waiting for so long . Please don't come to this one if you can't stand for long or not willing for wait more then 40mins

This is a "local bank", not a large national/international bank. Basic services and some ongoing…read morerelationship. Not the place for frequent wires or transfers between banks.

I have experienced great service at this bank. The staff is friendly and do a superb job.read more

The ATM broke while I was depositing cash. The employees weren't helpful and just kept telling us…read moreto call the main Wells Fargo number. I had to open a case with Wells customer service and now have to wait 10 business days to hear back about the money that ate my cash. I wouldn't trust this ATM while depositing any cash.

--closing my accounts. This bank is the worst, the atm is always down, bad customer service and…read morelong wait times. I wouldn't recommend Wellsfargo to anyone! Many issues with this bank, list goes on..