Very pleased with this bank, where I've opened my small business and personal accounts. I get…read morequick, personalized service and their online banking meets all of my needs.

Went into branch to get a cashiers check, Lisa the manager was the only person working this day…read more She stated she didnt know how to do a cashier check and to go somewhere else. The person I was with shook his head and we left. Lisa is the manager of this branch how can she not know how to do a basic bank function? She is very very rude and only treats certain customers well! Previously she tried to not take my rolled coins again im a business account holder and this is my bank! If you can avoid this location do so if you want to be treated well! The walk up atm is great! This way I dont have to deal with Lisa or her negative attitude towards customers! The ATM can connect you to a live banker and they are wonderful! The only draw back you cant use atm for rolled coins!

I can't say enough good about these folks here- TRULY AWESOME!!!!!!!!! Yee aww great is good and…read moregood goes a long way towards your destination. I am not a navy puke (AF and Army) so for me this truly is an unexpected fantastic treat. :)

It would be nice if there was a local phone number for the Silverdale Branch that I could call so I…read moredon't have to go through a bunch of menu items about transaction related things. There should be a way to call the local branch member service desk and not have to go through answering account related questions. That is very annoying and not helpful when you don't need help related to a transaction. When I got to my local branch this morning it was closed and I just wanted to know if it was re-opening today or if it was going to be closed for a few days. For most things I would give a 5 star rating, but not being able to contact the local branch is definitely a one star.

I joined while the bank was still Umpqua. It is not convenient. You can't do deposits at the ATM,…read moreyou have to go inside. They also blocked my card because of fraud, which is great, but they don't automatically send a new card. You have to call customer service when they're open to request a new card. If I had to choose this bank again, I wouldn't.

I will start by saying, I am a mixed (black white and Asian) person with a shaved head, and tattoos…read moreon my face and I work for a small business. Anyone from this century knows this isn't a telling sign of anything other than that I'm a millennial. I walked into money tree (Silverdale Location), last Sunday as it was my 7 year wedding anniversary and I got paid that day. Banks were closed etc. I hadn't been there in a few years, so I called in and asked if they cash written checks, she replied with, "Yes! We try to cash every check brought to us." Drove straight there, brought my ID, Paycheck AND paystub in with me and presented my paycheck and ID first. SHANNON, Manager since 2000. Looked at both, asked if my ID (renewed 2 months ago) had my current address and Last name. (Same as the one on the paycheck) I said yes. She then proceeded to ask me for my paystub. And then my Social security number Then my phone number Then she said she needed to verify that my place of work was a real business. I (now starting to feel profiled) told her to Google it. She did. Then called my work. Confirmed that I do in fact work there. But because the person that answered wasn't my direct boss, that wasn't enough. By now my husband has entered the building because I'm taking longer than anyone should and asks, "What's your policy on check cashing?" She said, "we don't have one. Everything is done under my discretion." He responded with, "so you're choosing to single out my wife right now, even though she's been more than accommodating?" She replied, "yes." I then got my ID and check, said "this is some racist shit!" And step out to call my boss. In tears, I tell her what's going on and my boss immediately called Moneytree and speaks to LYNETTE, the other woman working and witnessing all of this. She hands the phone to SHANNON and I walk up to her counter area because clearly I'm not Ms. Shannon's type of person. She looks and me and goes, "you need to go back to Shannon." And I did my "holy shit I'm frustrated" laugh and went back to SHANNON. .SHANNON, now speaking with my boss told her that she needed to be at the location in order to verify that I work there. My boss instead offered to give my check information and SHANNON finally agreed. (Remember when she said she had to be AT the location?) Verified all the way down to the amount I was owed, and finally ended up cashing my check. I don't know if it was my skin, the hoodie I had on or the size of the paycheck. But I know what it feels like to be profiled, and it feels like this. Needless to say, I'll never go back to that place.

I had an annoying situation where a check was mistakenly deposited into an old, inactive account. I…read morewas on the phone for hours with NetSpend to no avail. I went into this store to see if they could help and I had Lynnette. She listened, understood and was quick to come up solutions. Sadly NetSpend was being difficult and it took almost an hour to resolve but the whole time Lynnette was So patient, kind and knowledgeable. I even went out the store hours but she kept calm and didn't make me feel like a bother, she was empathetic and wanted it fixed for me. On top of it, I have a severely autistic son who was antsy. He was loudly humming and skipping around, they Never gave him a weird look or rolled eyes. Lynnette is very rare in customer service nowadays and deserves high praise for her composure and knowledge.

Neal was a referral from a financial advisor. After a divorce and moving back to WA, I met with him…read moreover the phone to which he advised my tax situation was "not very complicated and something we do all the time" to which I asked on average what do you think pricing for these services typically look like, "not more than a few hundred dollars at most but your situation isn't that complex". After verbal agreement and contract Feb 7th, I took some time to gather documents together and told him it would take me time on the phone to gather all my documents together, I asked him how long he would need to complete the return to which he responded "no more than a couple weeks" I provided the requested documents March 23rd 2024. April 1st I reached out, due to no response, April 8th I reached out again due to no response. That same day he responded saying he did not see they got uploaded and to resend though I sent a screenshot showing the documents were uploaded. I assumed given the response, he'd file an extension and asked such he responded same day advising he would at no extra cost. At that point, I followed up April 30th, with no response, and again on May 14th after copying my financial advisor, which he responded same day. After a series of back and Forths, and meeting with Chad, I asked for a copy of the filed extension because he was poor in communicating anything about my files on May 31st. July 10th, he advised there were some missing items, I provided the remaining items on July 22nd. I followed up after no response on September 6th, 16th, 23rd and on Sep 24th I received a response about missing copies of forms. I provided a response on Sep 26th. I then received an Invoice in November in the amount of $1,085, no copy of my filed return, no explanation of the return, where and what deductions were made, any details at all, nothing. After I asked for an itemized receipt of time I received a response of "The fee is reasonable given the complexity of your return. We won't be discounting it or providing any additional information." Even in my last response on Nov 22nd to him, there was never a response, just continued requests for payment. This is extremely unprofessional. As a first time I've ever used a CPA to file taxes only because I was going through a divorce and needed extra guidance I was taken advantage of, lied to, manipulated, and flat out disrespected by someone claiming to be a tax professional. Considering the return was already filed, there was never an indication the fees were lucrative...and I was put in an impossible situation and there was 0 regard for person and poor conduct I filed formal complaints with the State and AICPA. Fees for services rendered have not been paid. And we'll continue to be in this stand off for quite some time, I'm sure. If I can't get answers, money won't be paid.

This firm was referred to me by someone I admire. And if you know your stuff, they may be for you…read more But as a start-up with little understanding of how accounting really works (in effect, you are working on your taxes year round), I found the firm to be uninformative and worse, unresponsive. That's too bad, because they do know their stuff - they just had a hard time helping me get ahead of the curve (a service I would've gladly paid for by the way). As a result, my taxes were never bulletproof, and I ended up overpaying for things like city and state taxes. Plus I fell into a Quickbooks quagmire.... which could have been prevented with a little guidance. Look, at the end of the day, I am solely responsible for my own numbers. No excuse there. But I was looking for a partner, someone who could help me on my business journey (again, a service I would have gladly paid for), and this firm was not the answer. The search continues....

PLEASE don't go there! They told me I owed $1800, so I sent that to the IRS. A few months later,…read morethe IRS sent me a refund of $3500. Clearly, they don't know what they're doing, and they're very up front about it.

This is a seasonal location right outside of Sears, connecting to the mall; usually opening up…read moremid-December until late-April/early-May. First time I went, filed taxes with the hubby and no problems. I currently act as a charitable treasurer for a non-profit and unfortunately, they didn't have the software to file a 990EZ so was told to visit their location in Poulsbo. That worked out better since it's very close to my house. The hubby and I will most likely be back to file our 2013 taxes. Hate being an adult sometimes...*LOL*

Guy is the only person I go to for any tax related questions. He is very knowledgeable, has a…read moregreat sense of humor, and has helped with a wide range of services: personal tax planning, estate planning, trust tax planning as well as non-profit tax preparation. I highly recommend him for any of your tax services. His prices are very reasonable as well.

Clear, concise information and help dealing with filing taxes for my mother's estate. Highly…read morerecommended!