Mary Jane was amazing and loved her through and through energy!!…read more Mary Jane ended up helping me, and she made the whole thing super straightforward. She asked a few questions about what I needed and then walked me through the options without overcomplicating it. I appreciated that she explained things in a way that actually made sense instead of using a bunch of banking terms I wouldn't understand. The process was smooth, didn't take long, and I never felt rushed or pressured. The branch itself is clean and has a really easygoing vibe too.

I don't have a personal bank account here, but on a volunteer board that I serve on does. As the…read morevice chair of that board, I'm a signer on the accounts. So I went into this bank to do the signing a couple of days ago and was very pleasantly surprised and happy with the quality customer service received. Extremely personable, friendly, and knowledgeable staff. The signing process was taking a fair amount of time, but they made sure I was totally comfortable with water, chocolate, and even a trip to their bathroom.

I have been banking with Wells Fargo for at least a decade. I try not to visit this branch…read morespecifically because every time I do, I walk away a dissatisfied customer. However, recently I went inside to make a fairly large deposit, with a small amount coming back to me in cash. Michelle Rodriguez, personal banker, deserves 5 stars for going above and beyond to make the transaction happen. She was very very helpful. It was by far the best experience I've had at this location. Parking is also a huge problem, pretty much all the time and only getting worse.

This location off Jensen Way has some of the smartest bankers and representatives I have ever…read moreinteracted with along with NFCU. If you don't know your sh!t they will help you. ask for mike or crystal :)

Great local bank, we have been doing business with them for many years.Great team and personal…read morebanker Denise goes above and beyond. We recommend then for any business looking for a great bank!

Yeah don't finance anything though these people, left hand doesn't know what right hand is doing,…read morethey will run you in circles and you be let down with false promises, they will haunt your every dream if you should miss a payment even if it's their fault, the lady that works there will totally be nice but forget to call you and an never follow up with you needs, it's really just a weird vibe when you go in there I new it the first time... should have listened to my gut. I don't have a better suggestion as all Banks just want your money no matter how they get it. Follow up, took them 20 min to respond to my review, sent sum my grievance and nothing in 3 days... these people fired 7 vice presidents in just a few years...

If you get cash out of the ATM, and then go inside the branch to get different denominations, then…read morethey won't do it unless you have an account. waited 10 minutes to open the account. They were too busy so we left. They cite some superfluous and obscure security reasons why they can't take paper money in and give paper money out to people I was going to play along and open this stupid account, but at this point because of the strong arm tactics of railroading me into opening an account I decided I will never open an account They get paid by my bank when I take my money out of their stupid ATM. that should be enough. BUT IT IS NEVER ENOUGH CUSTOMER SERVICE IS DEAD BANKERS WILL NEVER CEASE BEING PARASITES ON SOCIETY if they killed me with kindness, then i would have opened an account eventually. never.

I will never go to this bank again! The Clark was rude to…read moreus! We have been doing business with BofA for 40 years! Have never been treated so poorly!

The manager Shaylene was the rudest, most unprofessional person I've ever encountered…read more I would never return to the Poulsbo branch and plan to close my account of 30 years and continue my banking with another bank. If you need any type of service, I suggest you take your business to the Silverdale branch.

The bankers are always friendly to me here. I've only had one issue here in the decades that I've…read morebeen banking at Chase. And it was resolved fairly quickly, but it could have been a really big deal. The teller told me that a very large check would clear in two days. I waited the days and then requested several large payments to be made. Well, the bank did not release the funds in two day, they took a full week. Otherwise, banking at Chase in Poulsbo has been a good experience, even though it is a national chain in the local community. I tested it out just this morning when a friend was not able to wire a large sum of money to someone from his bank. They made him get a cashier's check. And when I wired money from Chase, they had no issue whatsoever. So all in all, it's a good bank. Otherwise, they do what all banks do, which is want you to leave your money in so they can use it.

I've been with this bank for years and they treated me like garbage, they won't back up the app if…read moreit makes mistakes and they won't help you if they make a mistake, sadly I thought they were the good bank, hopefully I will have better luck with a credit union

Customer service via phone is impossible. Apparently no way to speak to a human being. Find a…read moredifferent bank that employs humans that answer the phone.

I had my identity stolen a while back and the response I received from everyone I dealt with at the…read morePoulsbo Safeway branch was top notch. They really took the time needed to lock down my accounts and credit back the fees that the crooks incurred by illegally accessing my accounts. They couldn't have been more helpful!

I was seen quickly, I don't remember her name but she helped me right away, even giving me some…read morepersonal advice to help my decision making. This was valuable to me in the fact that I was able to pay off my truck and avoid fees.

Great customer service. Convenient location and hours. Staff is very knowledgeable and friendly.read more

I've worked with three different people at Kitsap Bank. I could not be more pleased. They are all…read moreresponsive or more friendly. They each give me confidence in the band.

Wow. Worst experience ever at a bank. Do not under any circumstances use this bank! The ladies at…read morethe front are extremely rude. It took them and I'm not exaggerating 45 minutes for them to cash my check. They scrutinized me, said i was acting suspicious, and asked me tons of weird personal questions because it was "up to their discretion whether they cash the check or not". I've never cashed a check before but doing that is how the process goes. The ladies were super condescending and literally wasted nearly an hour of my day. I'm telling you right now stay away from this bank. I called their corporate number and reported the 2 ladies that I dealt with so hopefully maybe something will change. DO NOT USE THIS BANK And to top it all off, you can't even call the bank. You have to wait to speak to someone at a call center. I had a quick question but since I couldn't the actual bank, I had to go all the way back. AVOID THIS BANK