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    Kiwi Services

    3.1 (38 reviews)
    Open Open 24 hours

    Services - Kiwi Services

    Mold remediation

    Carpet cleaning

    Rug cleaning

    Kiwi Services Photos

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    Bob S.

    First time they did a good job cleaning carpets in our house; BUT 2nd time was a horrible experience. They offered a discount special price to come back and redo carpets within the year. We had the house on the market so had them come back to do a cleaning for the special price. The tech was only there 15 mins and our neighbor watched as he didn't bring much equipment into the house. He called us to inform us the house had pet stains and every room needed special pet treatment which would cost over $600. Our dogs had not been anywhere upstairs in years thanks to a gate at bottom of the stairs so we knew he was not telling the truth. Told him only do the cleaning; nothing else. He left and our neighbor went into the house- carpets did not show signs of moisture/cleaning. there was a big stain in the middle of the master bedroom which WAS NOT THERE WHEN TECH CAME INTO THE HOUSE (Our neighbor had done a cleaning of the house for the upcoming inspection by potential buyer). I called Kiwi to complain and they said they would refund the $62.78. This was in May; no refund was issued and after several communications expressing my dissatisfaction and where they said they would refund; it never happened. Based on my experience that "come back and redo the carpet" special is a scam for them to charge additional costs for services that aren't needed. See pictures showing the stain and the color of the water after our neighbor redid the carpet with their carpet cleaning machine.

    This is the rug in our Living room before Kiwi cleaned.

    I want to start by saying that I have never in my life left a negative review. Not once. We may not use a particular company again or choose not to eat at a restaurant again, but never once have I left a negative review. That should tell you something about our experience with KIWI. I contacted KIWI in Dallas the week of July 15th. They came by our house the following week and picked up 2 rugs. The rugs could stand to be cleaned but certainly weren't stained or dirty. I have attached "before KIWI" and "after KIWI" below. One rug was in our TV room and the other in a living room. Kiwi brought the rugs back approximately 10 days later. When we unrolled the rugs they had stains all over them and the sides had been badly stretched out. We were shocked. KIWI apologized, took the rugs back. It was 6 weeks more weeks before we ever heard back from them. That was only after I had been repeatedly calling them. When KIWI finally returned the rugs in September --the rugs looked 20 years old. I guess repeatedly washing /cleaning them to get the stains out ruined them. The rugs were totally destroyed. No consistency at all in the rugs. You could literally fold them in a small square. There was no color left in the rugs and they were still badly stained. Fortunately, the rugs were only $1500 and not horribly expensive. We told KIWI to keep the rugs and we ultimately had to purchase new ones. Since then, I have. reached out to KIWI numerous times to try and resolve it. The Owner of the franchise (I think his name is Hassen) hasn't even had the decency to call us back). Accidents happen. The question is how a business reacts when it does. Do they make it right or ignore the customer? By the way, you might want to read the back of KIWI's contract /PO that it has its customers sign. It contains a limitation of liability clause which essentially says if we destroy your property, we are only required to return your money. We don't have to replace your property. Absent extenuating circumstances those clauses are typically enforceable in a court of law. I'm still considering suing them as a result of how they chose to treat us. Fortunanetly most businesses don't treat their customers that way. However, its the ones like KIWI, that will then try and hide behind those clauses to avoid doing the right thing. I would NEVER use this company or recommend them to anyone. They should not be in business and hopefully by taking the time to send this review, it may prevent them from doing this to others in the future.

    Niki S.

    DO NOT GET YOUR RUGS CLEANED HERE. Never been so disappointed in a company. They took over 3 weeks to "clean my rug", tried to charge me the same price that I bought the rug for and then returned it with the same stains and dirt on it. Will NEVER use them EVER again. I will make sure all my friends and family know the same. This is the worst service I've ever received and I want my money back.

    Do no business with this con artist - KIWI will damage your property then disappear - 100% incompetent ass clowns!!!

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    2 years ago

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    6 days ago

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    9 months ago

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    1 year ago

    Very good service and really affordable. Will continue doing business with Kiwi. area rug smells super fresh and clean.

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    8 months ago

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    3 years ago

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    2 years ago

    I've consistently used Kiwi and they have always been prompt and done a great job with cleaning my couches and carpet.

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    2 years ago

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    6 years ago

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    Angela E.

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    7 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    Angela E.

    Thank you so much for the review, Rajni!

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    9 years ago

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    7 years ago

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    Angela E.

    Thank you for your business!

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    9 years ago

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    7 years ago

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    9 years ago

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    Angela E.

    Thank you for your review, Wanda!

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    11 years ago

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    Review Highlights - Kiwi Services

    Will continue doing business with Kiwi.

    Mentioned in 3 reviews

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