I am a repeat customer with Kiwi. They cleaned my upholstery (sofa) and did a great job and made sure I was satisfied! Lisa S read more

I called Kiwi Services for our air ducts and furnace cleaning because I trusted them with previous carpet cleaning and everything had gone well. Today they came and even though I told them that I had a vent higher than 9 feet high, the tech came without the proper ladder to reach it and told me that nobody had told him anything about it. I scheduled the service on Sunday and today is Thursday.... Then after he finished the 1st vent, I asked him about some black dots that I could still see on the vent and he told me that 'they' don't give him the proper tools, just a rag and a spray bottle... So I asked him to please unscrew it so I could clean it in my kitchen sink with warm water and dish soap and a brush. Oh my.... when he gave me the vent cover, it was 100% black and dirty in the inside!!!! I have a picture that I will try to attach. I just touched it with my finger and it came off!!! He didn't even wipe it !!!! Then I called and asked for another tech and about the ladder and the tools and the lady just said, oh well.... we can't reach that vent, since it is about 18 ft high.... what??? Then she expected for me to still go ahead with the service and pay $807.00 plus taxes, giving me only $100 credit and living the hardest to reach vent cover and duct NOT clean!!!! Terrible services from all points of view. I am completely disappointed and warn anybody that still decides to hire them to check your vent covers on the inside before you pay. read more

Kiwi Services - Dirty vent cover after the Kiwi Services tech said that he had clean it!!! - Damage Restoration Near Me - Plano, Texas

Absolute rip off duct cleaning service. They advertise professional duct cleaning equipment on their website. Compressor duct agitators and specialized brushes for each duct diameter. They come out to your house with a household vacuum head and a duck taped worn out bristle brush. They use that for all ducts no matter the size. They wipe your registers down with a wet rag they never wash and stain your white paint with it. They'll lie straight to your face when they forget or are too lazy to get all the ducts and then charge you by the register. My heater mysteriously didn't work after they cleaned it and I was saddled with that bill too. When I pointed out the sub par work, all thy could offer was a re-do with the same terrible equipment. Their 30 day guarantee is an absolute sham. See pic for their standard equipment read more

Kiwi Services - Kiwi standard duct cleaning equipment - Damage Restoration Near Me - Plano, Texas

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We hired this company for a general cleaning of our couch, which we've had for several years but was in great condition. When the cleaner finished, he told us the gray marks on the cushions were wet spots that would go away once dry. We trusted that explanation and paid at the time of service. Unfortunately, the spots never went away. We tried everything -- machine washing the cushion covers (which are machine washable) and using our own green machine -- but the marks appear to be permanent. When we contacted the company, providing clear before-and-after photos, they blamed us for the damage and refused to take responsibility. They never offered to fix the problem, didn't formally apologize, and communication was terrible with slow replies, sometimes no reply at all. We got our money back indirectly by disputing the charge with our credit card company. Now we're left with the cost of having to replace our couch cushion covers. This company was unprofessional, careless with our furniture, and unwilling to stand behind their work. Avoid at all costs. read more

My first ever review below 3 stars - of any kind, on any platform or site. This experience was so bad I had to add this review in hopes that others would read it and avoid this company. I would give them zero stars of I could. We hired this company for a carpet stretching service and HVAC/Dryer vent cleaning... Problem One - We had one of their techs visit our house to provide an estimate for both. We received a written estimate from the tech and a couple of days later I called to make the appointment for the service. Initially, I was confused but not overly concerned as the person on the call stated a slightly different (LOWER) price. The same tech (and additional tech) arrived on our scheduled day and completed the service. Upon completion, the tech first presented a bill the services, which was about $200 more than the original quote provided by him at the initial visit. He also presented me with a second bill, this time on one of those little handwritten invoices, for an additional $380 for their labor to move furniture in the house to allow the carpet stretching. He also insisted I pay it using Zella to some other company I had never heard of (Brothers Flooring & More, LLC). This was clearly a scam, so I refused to pay it - which initiated an argument that lasted about 5 minutes. Both the techs started getting belligerent so I finally paid it just to get them out of my house. I ended up paying a total of about $430 more than the original quote. Problem Two - Everywhere they pulled back the carpet to stretch it, you can see the seams clearly. Not only that, but they decided to cut new seams in the carpet to allow the stretching...they all look bad and are noticeable from across the room. When I pointed that out to the techs, they told me the quality of the carpet was the problem and tried to this is normal for carpet stretching. To be clear, the seams were not visible before Kiwi Services showed up. The wrinkles that were there may have actually been better. Problem Three - They left the entire house a mess. They did some basic vacuuming in the open areas so we did not notice right away. But when we looked behind the furniture they had moved back, we found they had swept all the carpet trimmings, ventilation dust bunnies, and other dirt so that the furniture they moved back would cover it up. After reluctantly paying them all that money for "furniture moving", we ended up spending the entire next day moving the furniture out and cleaning/vacuuming everything ourselves, and moving the furniture back again. Problem Four - During the day of cleaning up behind them, we found a broken piece of blown glass art work in our son's bedroom that he had bought while on a vacation. I know what you are thinking - my son could have broken. Not likely since he no longer lives with us and no one had been in his room for nearly a year. Besides, the pieces of glass had been swept under a piece of furniture along with carpet trimmings in nice pile together. read more

Very good service and really affordable. Will continue doing business with Kiwi. area rug smells super fresh and clean.

I have used Kiwi for over 30 years to clean my carpets and called them today to schedule my next cleaning. I learned that they also do hardwood floor cleaning. I'm really impressed with their work, especially stain removal! read more

First time they did a good job cleaning carpets in our house; BUT 2nd time was a horrible experience. They offered a discount special price to come back and redo carpets within the year. We had the house on the market so had them come back to do a cleaning for the special price. The tech was only there 15 mins and our neighbor watched as he didn't bring much equipment into the house. He called us to inform us the house had pet stains and every room needed special pet treatment which would cost over $600. Our dogs had not been anywhere upstairs in years thanks to a gate at bottom of the stairs so we knew he was not telling the truth. Told him only do the cleaning; nothing else. He left and our neighbor went into the house- carpets did not show signs of moisture/cleaning. there was a big stain in the middle of the master bedroom which WAS NOT THERE WHEN TECH CAME INTO THE HOUSE (Our neighbor had done a cleaning of the house for the upcoming inspection by potential buyer). I called Kiwi to complain and they said they would refund the $62.78. This was in May; no refund was issued and after several communications expressing my dissatisfaction and where they said they would refund; it never happened. Based on my experience that "come back and redo the carpet" special is a scam for them to charge additional costs for services that aren't needed. See pictures showing the stain and the color of the water after our neighbor redid the carpet with their carpet cleaning machine. read more

Kiwi Services - Damage Restoration Near Me - Plano, Texas

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I've consistently used Kiwi and they have always been prompt and done a great job with cleaning my couches and carpet.

I've used Kiwi many times and have always been very happy with the service! They do a great job and are very professional. The 1-year warranty is also a definite plus! read more

I want to start by saying that I have never in my life left a negative review. Not once. We may not use a particular company again or choose not to eat at a restaurant again, but never once have I left a negative review. That should tell you something about our experience with KIWI. I contacted KIWI in Dallas the week of July 15th. They came by our house the following week and picked up 2 rugs. The rugs could stand to be cleaned but certainly weren't stained or dirty. I have attached "before KIWI" and "after KIWI" below. One rug was in our TV room and the other in a living room. Kiwi brought the rugs back approximately 10 days later. When we unrolled the rugs they had stains all over them and the sides had been badly stretched out. We were shocked. KIWI apologized, took the rugs back. It was 6 weeks more weeks before we ever heard back from them. That was only after I had been repeatedly calling them. When KIWI finally returned the rugs in September --the rugs looked 20 years old. I guess repeatedly washing /cleaning them to get the stains out ruined them. The rugs were totally destroyed. No consistency at all in the rugs. You could literally fold them in a small square. There was no color left in the rugs and they were still badly stained. Fortunately, the rugs were only $1500 and not horribly expensive. We told KIWI to keep the rugs and we ultimately had to purchase new ones. Since then, I have. reached out to KIWI numerous times to try and resolve it. The Owner of the franchise (I think his name is Hassen) hasn't even had the decency to call us back). Accidents happen. The question is how a business reacts when it does. Do they make it right or ignore the customer? By the way, you might want to read the back of KIWI's contract /PO that it has its customers sign. It contains a limitation of liability clause which essentially says if we destroy your property, we are only required to return your money. We don't have to replace your property. Absent extenuating circumstances those clauses are typically enforceable in a court of law. I'm still considering suing them as a result of how they chose to treat us. Fortunanetly most businesses don't treat their customers that way. However, its the ones like KIWI, that will then try and hide behind those clauses to avoid doing the right thing. I would NEVER use this company or recommend them to anyone. They should not be in business and hopefully by taking the time to send this review, it may prevent them from doing this to others in the future. read more

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Carpet Cleaning for light carpet , Cleaned a coffee stain that at first looked uncleanable. Did a great job pulling the stain up. Carpet looks great and still happily married! Rebecca in Customer Service is thourogh, polite, knowledgeable and extremely helpful. read more

I have been using Kiwi Services for 10 years now, both at our office and home. Everytime they have provided and great cleaning service. Plus, how can you beat the warranity? They will clean your carpet again for a fraction on the origianl cost. read more

If you want your sofa ruined and no refund. Come here! We've been going back and forth for over 5 months as they refuse to even just refund our fee. Crooks to say the least - we have the photos and documents to prove it. Don't trust them. Their services are sent out by third parties and they do not guarantee ANYTHING! Quit lying to your customers - you try to wear them down by claiming resolution and yet here we are. My $3,000 8 month sofa ruined and I can't even get my cleaning find back in prompt time. Lies upon lies. read more

I have been using Kiwi services for many years. Customer service representatives are very helpful and friendly. The cleaning person arrives within the time indicated and are very friendly and efficient. read more

I always use Kiwi Services for my carpet cleaning. They are professional, efficient and do a great job at an affordable price. If ever in need or carpet cleaning, floor cleaning they are the best. read more

DO NOT GET YOUR RUGS CLEANED HERE. Never been so disappointed in a company. They took over 3 weeks to "clean my rug", tried to charge me the same price that I bought the rug for and then returned it with the same stains and dirt on it. Will NEVER use them EVER again. I will make sure all my friends and family know the same. This is the worst service I've ever received and I want my money back. read more

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My runner was picked up and delivered as scheduled. Great job cleanino. This rug is in a high traffic area. I am having it cleaned by them again due to the price and good service. read more

Kiwi has great customer service and I've used kiwi Services carpet cleaning for years and have never been disappointed. They always arrives in a timely manner and are courtesy and professional. I recommend kiwi services to anyone and everyone that asked who I use. read more

I've used kiwi Services carpet cleaning for years and have never been disappointed . Always arrives in a timely manner with courtesy and professionalism at the top of their list . I recommend kiwi services to anyone and everyone that asked who I use. read more

Contacted Kiwi to strip and clean Saltillo tile, got a reasonable estimate and once painters were finished Kiwi was schedule for Friday August 28th. Tech and helper showed up and with in 1 hour started saying he had underbid the job due to a previous sealer used. After assuring me he would finish for the price quoted he then said he has to leave as he was moving and need the time and would be back Tuesday Sept 1st to finish- no problem, I can live without a living, formal dining and kitchen for a few days. Tuesday Sept 1 the tech shows up then tells me his manager Robert said to leave because it was taking too long - sooooo here I am with a half assed job and unable to put my furniture back. There service department is sending a "quality control person" tomorrow to see what can be done. I was told not to worry about paying if I just let them be done?!?!? Fast forward to 11:00am Sept 1 - the Kiwi rep has been dumping the dirty water and old sealer in a common drive - a neighbor drove thru and got the slop on her car and now she is pissed!!! Thank you Kiwi!! Also just FYI to anyone that hires vendors to do work at their homes - use a FREE voice recorder so all conversations are recorded/saved, it doesnt hurt to buy a phone call recorder app either - just for those times customer service is being an a ***UPDATE*** today 9/2/2020 between the hours of 10:00am and 12:00pm a Kiwi manager "Robert" was to inspect the work done and provide methods of resolution - 11:15 I got a call from Kiwi saying "Robert" was sick and wouldnt make it out - SO THE BULLSHIT BEGINS SEPTEMBER 15, 2020 and I finally get a BS response from the "owner"!! I did get a check for $325 to cover the damaged walls and transitions strips but what about the floors Angela?? read more

Kiwi Services - Do no business with this con artist - KIWI will damage your property then disappear - 100% incompetent ass clowns!!! - Damage Restoration Near Me - Plano, Texas

I have used Kiki Services to clean our carpets a few times. Always punctual and professional. I plan on using them again in the future - and thanks for the offer they have where they service the home and then do a return visit within the year (within the year don't quote me) for almost free is a great value. Teeing them up before the holidays and then after! read more

Bait and switch: Small 2-bedroom apt, quoted $172+tax. Told them in advance that the dog had messed. They said, "We'll quote you the cost for stain removal when we arrive." I expected about $50 for messes/stains + maybe $30-$50 for deodorizing. The actual quote? $200 for dog mess + $125 per room x 4 rooms for "stain removal." I could nearly replace the entire carpet (about 400 sq ft) for that much money. And beside, did they have so little confidence in their "organic dry cleaning agent" that they doubted it could remove most dirt and debris? I said, "No, thanks." The rep left. Ten minutes later, he knocked on the door and said his manager offered a "reduced" price $375+tax. Get out of town, man! I got out my Bissel Steamer from the closet and got out all the mess and 90% of the stains. I was willing to pay someone to do the work for me and (hopefully) get more of the stains out, but for nearly $400 bucks, I'll find another solution. Got almost all of it out by myself. I'll call another service in a few days when it dries to have them treat the stains. I'd avoid Kiwi Services. Oh, by the way, did I mention that if you call them, you'll be waiting 4-8 minutes (minimum) before someone even answers the phone, and then half the time it will be an national agent to whom you were redirected. read more

Kiwi services is a excellent company. We have used them several times and always very satisfied with their service and employees. Highly recommend them for your carpet cleaning. read more

Absolutely awful. A complete and total sham. First visit did absolutely nothing to remove any odor whatsoever from the carpet (I paid extra for the deodorizer). They scheduled a follow up appointment, tried to arrive significantly earlier than was scheduled (I was at work), and then when I left work to meet them the technician simply went home without telling me. They wasted my entire evening crossing town and had nothing to offer besides trying to reschedule all over again. Fool me once, shame on you. Fool me twice, shame on me. Stay far, far away from this company. Their product is useless and their customer service is worse. read more

First time using this company and they didnt vacuum before shampooing the carpet! I paid well over $300.00 for them to shampoo over dirt then forget to shampoo an area. They had to come back to shampoo the area missed and then had the nerve to leave a receipt noting the reason for their return was because of a redo!? No. You forgot or there was missed communication on the business side. Last I checked, this business had accurately communicated to me the areas that needed shampooing. So there wasnt any confusion there. I decided to use my shark vacuum on my stairs because there was hair and dust mites between my stairs and wall. I have about 15 stairs and after seeing what was in my vaccum, there is no way they vacuumed or cleaned my carpet well. I dont even want to exercise the warranty that came with my service because again, they dont clean well enough for $300+! I had just bought my home and wanted a move in clean and honestly, I should have just done it myself. I'm one person in a 4 bedroom 2 1/2 bath home and thought they would lighten the load of a move-in ready status but nope! Never again! Lesson learned is to take the time to do things for yourself. Companies like these pray on your ability to not have time and screw you over soo fast! UPDATE! ADDING TO THIS REVIEW So I decided to vacuum the rest of the areas they so called shampooed in my home after seeing how unclean my stairs were and was disgusted with the amount of dirt that came out of my carpet! I started putting all the dirt in a walmart bag to see exactly the amount of dirt that was still in my carpet after they cleaned! This company thinks I would be okay with just a credit or a redo with a "senior" employee!!?? Sorry but I never want to use your company again! Didnt clean the first time so why would I be comfortable with a second half cleaning job that I pay my hard earned coins for?!? Issue me a refund! I've had to buy my own carpet cleaner and do the job that you all was suppose to do! Instead of peace of mind, you gave me a real headache! *IRRITATED*!! read more

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Wish I had read the reviews before I booked!. We booked them to come and clean an upholstered bed. The guy who came stayed less than 15 minutes and just skimmed over the bed leaving the hand marks we had paid to have cleaned and removed. The tech demanded a 'good tip' in order for us to use the 'better scotch guard' which we handed over. He left water stains on the headboard where he over soaked it. We called Kiwi to tell them and to send another tech because the first one made us feel uncomfortable. They scheduled another to arrive today. At the time the tech was due to arrive they called to say they were 'under staffed' and needed to see photos of the marks we were referring to! The girl was rude and unhelpful and I would avoid this company. read more

I have used Kiwi Carpet cleaning once before and was not thrilled with the original tech's customer service/attitude, but after meeting with the second tech for our move our carpet cleaning, he completely changed my opinion and thoughts towards this company. Enrique is absolutely phenomenal and has the best customer service one could hope for. He was so kind and helped explain things, and made sure to do an amazing job for us! Thank you Enrique! read more

Beware 2 Saturday's wasted waiting on kiwi services. So much to complain about it's almost comical. Please read complete review on Google. Kiwi is most undependable company I've ever experienced, the make cable companies seem timely. Not sure what there work is like as they never show up! read more

We were very happy with Kiwi Carpet cleaning service. They were on time and thorough. We will use them again and like the method of cleaning they use read more

I am very unhappy with my rug cleaning services. I called and explained my rug has a pet odor (not urine or feces, just stinks) because it used to be in my main living area. Was told no problem that they could get it out, would pick up and deliver my rug included in the price. Sounded great. I got my rug back and noticed it still appeared dirty on the surface but had an orange smell. Since I was really getting it cleaned for the smell and not the color I was okay with it. Unfortunately within a couple days the orange smell faded and now it is back to its originally dirty smell... $130 down the drain. It is now in an unused room of the house with no foot traffic, so there is no way this is new smell. Very unhappy, would not recommend. read more

Kiwi services does a great job every time they come.My carpet feels clean and fresh.I like to take advantage of warranty cleaning which can be done at a fraction of the original cost read more

This is the second time I've had Kiwi out to clean my sectional. They are always on time, do a great job, and for a better price than several other cleaning services in the area! read more

Their customer service is amazing no doubt. The tech arrived earlier than scheduled but at least he helped us out, and provide us with various deals. read more

I have used Kiwi Services for the cleaning of 2 oriental rugs, which were returned in pristine condition. Excellent job. The Customer Service staff were very friendly and they came to pick up the rugs promptly. Their prices were also very reasonable, also their discounts. I plan to use them for future cleanings. read more

Horrible service. We called to have our air ducts cleaned. First, the service tech showed up 45 minutes late. No apologies but a lot of excuses. After he inspected the number of vents, he informed me that he would have to go to Home Depot to rent a larger ladder. When the appointment was set up, the customer service rep was made aware of the high ceiling and assured me they would have the proper equipment to reach the vents. After speaking to his manager it was determined that he could do some of the vents but not all. Why on earth would we agree to only do some of the air vents and not all? We canceled the service immediately. When the tech drove away, he left the commercial vent cleaning machine in the street in front of our home. What a waste of time! The manager offered $75 off another service. If this is how they conduct business, would I feel confident having this company do another service in our home? Absolutely not! read more

I have used Kiwi 2 times to clean my air vents. They did a great job! Very friendly and professional staff. Will be using them to clean and seal tile floors. read more

Kiwi Services does good work for unbeatable prices. I use them for carpet cleaning. The staff is very courteous and friendly. They take pride in their work and provide hassle free follow-up if you are not satisfied with a cleaning. read more