I used Sunrise Maids when I sold my two story, 2300 square foot home. My experience was fantastic - they explained what the move-out cleaning entailed when I scheduled the service and the day of the cleaning, a 2-person crew was right on time. They did a fantastic job with the cleaning - the house looked like it was new for my buyer and it smelled wonderful. If I weren't leaving Dallas, I would hire them for a bi-weekly cleaning service. You definitely will not regret using this company. I wish I had found them sooner! read more

I used these guys for a few years and they were great! loved my team and the level of service. but like another reviewer said, its impossible to get anyone to call back! ive been trying to reach them after a hiatus and they WILL NOT CALL BACK OR RESPOND! its very frustrating being a returning client and getting ghosted. they did great work when i used them. read more

I've waited to write this review hoping the company would respond, but unfortunately, that hasn't happened. I initially hired Dallas Sunrise Maids for a cleaning, and while the service itself was decent, the follow-up and customer service have been extremely disappointing. I reached out multiple times by both phone and email to schedule ongoing monthly service, and no one ever responded. To make matters worse, I paid for 4.5 hours of cleaning, and the team left about 45 minutes early. Despite that, I was still interested in continuing with them regularly--but they completely ignored a paying customer who was trying to book recurring service. It's frustrating and unprofessional. If you're looking for a company that values communication and long-term clients, I would not recommend this one. read more

If I could give 0 stars, I would. We contacted Dallas Sunrise Maids about doing a deep clean on a property that was abandoned by our renters. Yes, it was dirty, but all trash and debris was removed from the home to make the job more manageable. On the day of the cleaning, we were contacted and basically told that the job was too much work. This was disguised as "we're not sure we can get it up to your standards." The cleaners claimed that it was infested with fleas (it's not) and that the oven had been left on and couldn't be cleaned at all. (There's no GAS at the property, so that's basically impossible.) The bottom line is that the cleaning team just wasn't interested in actually doing the work they were hired to do. We wasted weeks trying to get everything set up with them only to be disappointed. STEER CLEAR OF THIS BUSINESS! read more

Mirna and Katy do a great job every week! I really appreciate all their hard work! Pricing is reasonable and if I ask for them to concentrate on a certain area, it's never an issue. They are responsive to emails quickly and I appreciate the reminder email I get every week about the upcoming cleaning service. Thank you! read more

Great experience with this company for a move in clean! The cleaners came on time and were very thorough and efficient. Hope to use them again in the future! read more

This is the absolutely worst company that I have ever dealt with ever dealt with. They charged for a deep clean and then the "president" told me that they couldn't continue for 6-8 weeks. And then he said that I was a "fu*#ing a*sh#ole" for expecting anything differently. I honestly cannot believe that they stay in business with this type of service. Steer well clear of this company. read more

I used this service for over 2 years and mostly they were good. the last 3 times there have been some big mistakes that the team did not own up to. I can not allow a cleaning service in my home that I do not trust to tell the truth when they mess up. this last week the team was very aggressive in their cleaning. I could hear them banging their equipment around and slamming the wood shutters. I cannot recommend this business for today but I would have and have recommended them in the past. I felt as though they continually take the side of the team vs. the home owner. their attention to detail in folding the toilet paper into pretty flowers was fun but I would rather have more of a clean bathroom than the looks of clean. I have had teams in the past that were amazing but my last few cleanings were sub par. read more

I had a very positive experience with Dallas Sunrise Maids for deep cleaning after home renovations. Ivan was very clear and detailed in explaining the deep cleaning process and what to expect, answering my questions, and responding to my calls. My main concern was the fine dust produced from the renovation, and Sera did an OUTSTANDING job in removing dust from all surfaces - mini blinds, drapes, shelves, cabinets, ceiling fans, etc.. She was very detailed in her work and I was impressed. The updates I received before my appointment and as Sera was finishing up, were clear and made the entire cleaning process organized and smooth. Everything was on time and the results exceeded my expectations. I definitely recommend Dallas Sunrise Maids and will use them for my future cleaning needs. read more

Please do not use this company. My initial cleaning was supposed to be a deep cleaning: floors were not mopped, kitchen counter was left untouched, mirrors in the living room not wiped and many more. Prior to that my house was cleaned about 2 weeks ago, so it was not that dirty to begin with, and I always put away items and run the vacuum robot. Just not a good quality cleaning and no resolution from the company. read more

Dallas Sunrise Maids - Bathroom floor - Home Cleaning Near Me - Plano, Texas

After the first deep cleaning I scheduled the walk through appointment for the long term services on regular bases - they canceled a 30 minutes before the appointment . Needless to say , I re- scheduled my business meeting in order to meet them in the morning! They said they are overbooked . And BTW , the DO not accept credit cards as advertised on their website . As of their deep cleaning : I gave them 5 stars just because the team was very enthusiastic. One of the ladies felt sick so the office sent me additional two cleaners right away . The work was done Ok. They forgot to dust some visible surfaces , but overall it was fine for the first time . read more

Kent saved me yesterday. I had a move out clean scheduled with another company who no showed. Dallas Sunrise Maids was able to send cleaners out the same day. Wow, did they ever impress! They cleaned top to bottom with hard work and dedication to the project. The ladies were amazing and did a very thorough job. My dad was there because I was working and he was so impressed he is going to hire them for his own house. Thank you Kent and crew! You made a very stressful day so much easier and your kindness is greatly appreciated! read more

Scheduled a one time deep clean (note this term) for my 2200 Sq. foot 3 story townhome on 7/26/23 from 8am to 12pm with a 2 person crew. The team showed up late as I was waiting to let them in. Upon arrival I offered them water and showed them the home while also putting my English Bulldog away so they could clean. At around 11am I received a call stating they needed another hour to hour & a half to finish (charging me more money of course) because my home was SO dirty. How insulting!! That's how they talk to brand new customers. Even if it was true, which I assure it's not, that should be expressed by a service professionals to their client. Mind you, this was scheduled as a deep clean from the beginning so that should have been factored in regardless. My house had dog hair (light to moderate) and dust (light to moderate) along with bathrooms that required a more thorough clean per what I requested. They were informed of the homes specs and size up front and scheduled 8 hours of total cleaning time (4 hours x 2 people) to complete the job. During our discussion when they called to inform me, Ivan, was quite rude and confrontational with me and could never answer my simple question of, "what have they been doing for 3 hours already?". I asked for a breakdown of what exactly was taking SO long. I never got that question answered only the history of their company, how many homes they clean, what they've done in the past and reassurance that this is not a SCAM which I never insinuated or even used that word. Guess he felt the need to defend themselves as opposed to answering a simple question. I did pay them the 'extra' money and asked when I could go see this, what better be, spotless home. I was advised to go at 1pm at which time they had not even started the 1st floor area. So, 5 hours for 2 floors?? They finished just after 2pm (got that 1st floor done in an hour!). I honestly have never been so disrespected and offended by a business who was trying to earn a potential repetitive client. I'll note that we are a 3 person household (myself, my wife (who is hispanic and very clean) and my 22 year old son) along with our English Bulldog. We all work outside the house and we are all very neat, organized and clean. I requested this cleaning because my wife has been in Arizona for a month and a half with her sister who has brain cancer. I wanted to have the home nice and clean when she gets back on Friday because I know I don't clean it 'the way' she does and I wanted her to come home and just relax. That said, in a month and a half, with me still lightly cleaning, there isn't a chance in hell that my home was 'SO' dirty that 2 people couldn't complete it in 4 hours. It is insulting to insinuate anything else than they are slow and poor at their pacing or that they underestimated the time that would be required for this size home (which isn't the case). I had a single person that used to clean our home in the past who did laundry, dishes and linen on top of cleaning which only took 3 - 4 hours. My wife can clean the entire home in 5 hours herself. After inspecting the home upon their completion (I am an ex military NCO who's done plenty of inspections) I can say they did an adequate job for a general cleaning but for a deep clean it was a pretty poor result. I've had lots of maid service in the past with my home and with rental properties I own and their work today was nothing spectacular compared to previous work, especially considering it took them 12 hours (6 hours x 2 people) for a medium size home at best. It was ok but not a deep clean and not for the time & the price. I've tried to remove emotion and provide a fair review but it's hard when you've been treated this way and in my situation. I'm sure they will reply with a completely different story to defend themselves but what I've written is accurate. I'm sure they will also continue to insult me via this platform as well. All I can say is bring it on.....lol Thank you! read more

I needed a one-time deep clean on short notice and Sunrise Maids delivered! Their attention to detail was amazing. My oven looks like it just came from the factory. They cleaned under the sofa cushions, vacuumed my wooden blinds, a million other things that I didn't expect to be included in a standard cleaning. (There is an extra charge for oven-cleaning but SO worth it!). Can't say enough good things about the person that I scheduled with and the cleaning crew of Roger, Alba and Cecilia. read more

Two thumbs up!!!! The same sweet ladies came out and did a great job again cleaning the house. Excellent mopping, vacuum, bathroom, and kitchen. They are all nice and helpful. read more

I hired Dallas Sunrise Maids because I was looking for a reliable housecleaning service. I found them on Nextdoor. They are fairly priced and always show up and on time. They charge by the job, not the hour. They send the same team every time and ask me if I'm happy with their work after they're finished. Call them!! You'll be glad you did!! read more