Clean and well maintained hotel in a nice location. I would definitely stay here again.read more

Everything could improve. FYI, this is all extremely true…read moreand definitely a rant. Sorry up front. :/ It's unfortunate when you have to take the time to post a bad review. We are sweeties. It's time-consuming and it doesn't really actually feel that great. But to not post this information would be sort of irresponsible. It started with the staff. Oddly without soul and unfriendly. The amenities were meh and did not work. The hot tub was cold and murky cloudy.... The lightbulbs in the room were burned out. But the worst part of our experience came when the general manager of the hotel, Mira doubted the authenticity of our Service Animal and actually even suggested that she would call the police to come and authenticate our Pet. Ha. Wait what?!? That would not even be a problem if we had time or energy to entertain such a ridiculous notion. The best thing about this hotel was the fact that they let us out of our reservation. Long story short, before that crazy threat, they moved us to a different room to make up for the cold water in the shower and the grody, cold jacuzzi. We appreciated that but it was one of only one solutions. We packed up and moved all of our things. Pivoting...Let's just go ride and enjoy. Perfect! Sadly, we were not able to do that because the door of our new room was nonfunctioning as well. Two hours later, we are still watching the maintenance guys passionately try to get the door to work. They were really sweet and you could tell they wanted to get the door working so that we could go.. So there we are now trying to talk to the general manager Mira regarding our Service Animal. It was too late in the day to find a dog sitter which normally we would use called Rover. Waiting for them to get the door to function...We asked her to consider allowing us to leave our dog in the room for a couple hours being that we were in this predicament and the door still wasn't working and we had to move all of our things due to no hot water in the shower. It's actually too long of a story, but the GM ultimately suggested that she would call the police and made up some sort of ridiculous exaggeration about our 10 pound dog lunging at someone. NEVER HAPPENED. She also suggested that our registered Service Animal must not actually be legitimate. We showed our documents and even then we never got any kind of understanding or apology for the accusation. At the end of the day, it's an overpriced property with old amenities and a cold, mean staff. Oh and of course, the door thing. We left before the door was ever functioning. It was so much time spent asking for fixes, bulbs and functioning key cards. Being looked at like we were A holes. Like we were irrational kooks causing problems for them. :( So: Time consuming, and the staff wasn't friendly or even understanding. We weren't looking for massive apologies, but kindness would have been nice. Way too much time was spent going up and down from room to desk. Non functioning keys, no hot water in room, and the cloudy, cold hot tub. It's like this: if you're lucky enough to be let out of your reservation and book a property with working basics and a friendly vibe, you are winning. Or even better, just don't book it. Sorry Hampton Cottonwood. A bad representation of a reliable brand. Mira came across as passive aggressive, condescending and the threat of calling the Utah police was jaw dropping. Service animals do not respond well to people reaching out to them while they are working. It's just part of it. This is the absolute opposite of a lack of training and authenticity with a Service Animal. Which is what she was trying to put on us. A working service animal will give a controlled bark to notify a stranger not to pet or engage. A bark. No lunging. Our service pet has a working dog harness. Says in bold print DO NOT PET. The DOT license is also on the harness. So Mira, a suggestion... Practice kindness. Why the condescending tone? Maybe consider that guests coming to the property are happy to be there and ready to enjoy their stay. The thing is, we would've stayed after our move...if the door would have been finished. Ever. But Mira and her trippy control thing, the odd behavior at reception, threats of law enforcement... false accusations and the broken, cold jacuzzi..... Nah. Line drawn. Swear this is all true and was consistent with the demeanor when we called 24 hours prior to booking and spoke to Sepi. And same same with a girl called Adia. Best way to describe the tone is classic "zero F's given". Yeah, that's it. In Spanish we say Sin Alma. (Without Soul). In Venice we would just say why is that chick such a B itch?!? Are we wrong? Nope. Fair question.

We got back a litte over a week ago from the "Wonders of Peru" May 2026. This was a fabulous tour…read moreand our first with Brian Judd Tours (definitely, not our last). Steve Judd was our guide throughout possessing the perfect calming and good natured temperment dealing with people and/or unexpected issues. He didn't seem phased or ruffled by much. He was very diligent in making sure every tour member knew what was happening whether we were grouped together or not. He also accounted for each piece of luggage at our various stops. We felt cared for and appreciated. Everything was handled in a professional manner whether it was with Steve or any of the office personnel (pre-tour). All of them were eager to assist in any way possible . . . they shine in customer service! :) All of our infomation packets (Pre-tour & during) were spot on preparing us for every aspect of our experience. We also appreciated the in person / Zoom pre-trip meeting as well as the rapid response to any questions we had. Now for our tour. We loved the size and pace. While the company can't control the weather, it was beautiful the whole time . . . May really is a great time to see Peru. Our local guides, Charo (Cultural) & Pepe (Incan), were warm, humourous, relatable, and knowledgeable. Reynaldo was our expert driver. All of our guides at Machu Picchu (a dream come true), the Amazon (Orlando & crew), and throughout Peru were top notch. We were impressed with all of our accommodations and the whole journey really was "Crafted With Purpose." There was time to rest and recuperate as well as enjoy all of the Peruvian destinations. Peru is so much more than Machu Picchu and we loved our whole experience. If you haven't been to Peru, you must go with Brian Judd Tours.

We did the Tuachan trip and loved every minute! How do we get back on your mailing list?read more