The Deck Awning Company is great...when they want your money. Impossible when you need service…read more We hired The Deck Awning Company to install a Sonesta retractable awning for nearly $5,000. At the time, they were responsive, polite, and easy to work with which, in hindsight, makes sense because they were trying to secure a $5,000 job. Less than three years later, one of the awning arms developed a problem, and that's when the experience completely changed. For over three months, I've been trying to get them to come out and look at the awning. Instead of service, I've gotten multiple excuses, delays, and the general runaround. Phone calls and email requests frustratingly lead nowhere, and they have consistently shown zero urgency or accountability now that the job is apparently no longer profitable. To make matters worse, because it's a Sonesta awning, many other companies won't work on repairs unless they were the original installer (I would know, I was forced to contact many, to no avail). That effectively leaves you stuck with the company that installed it and in this case, a company that apparently has no interest in servicing its own work once the initial installation is completed. This business seems very happy to take thousands of dollars for installation, but when it comes to supporting their own product afterward, they magically disappear. Avoid this company entirely. If you're considering an awning installation, take your business to a company that actually stands behind its work and values customers beyond only the initial payment.

I called this company, after a google search. I am a new customer. Nick picked up the phone. I…read moretold him the issue, he thought David the technician may be able to help walk me through some troubleshooting. David then walked me through the entire process. I was able to replace the batteries in sensor, and the issue is fixed. I will of course use them in the future. Not only for their expertise, but for their honest and professional advice. They could have easily said: " we need to come out and fix it" I would have done that. Integrity and great communication is the cornerstone of any company. The Deck and Awning Company's mantra. How refreshing. Particularly because the previous day I was totally scammed by a vent cleaning service who charged me double than market rate, but not telling me it would be more until they were at my house. Total scam. So - my experience today with Nick and Dave, restored my faith in human nature!!! I so very highly recommend them. Don't look ANY further. Rhonda J

You couldn't ask for a better group of guys to work with. Went the extra mile to install an awning…read moreon my roofing customers home, within 48 hrs. Top Notch !! Will use again. Thanks again John

This is the third time I've used these guys and each time they've been great. On our recent order,…read morethey went above and beyond to make sure it was perfect. The owner worked super hard to figure out a solution to a rather new product/design. He didn't rest until he figured it out. They are consummate professionals who took great care to respect my property. Best of all, the pricing was very reasonable. Highly recommend these guys.

AbC installed awning few years back. Ensured us it could be moved up once we would have deck built…read more Deck is now here. Tried multiple times to contact AbC but no response. Looks like they're out of business.

Fantastic company! Hassle free and so easy to work with. I did my research online for an awning…read moreafter building a deck on the back of the house this past summer and decided we needed an awning. I found Awnings by Clark and looked through the website and liked what I saw and read and reached out to them. They returned my call a few days later (I called on a weekend) I set up a consultation at home and the sales agent showed up on time and was very professional and answered all of my questions with a satisfactory answer and explanations. He showed me awnings color samples and we selected the frame color and awning color and went from there. He explained that it takes about 8-10 weeks to make it and that they would call to set up the installation date around that time. Well temper actually ended up being quicker than the 8-10 weeks called to set a date for install. The woman setting my appointment explained it would take 3-4 hours to install and that if the day of installation turned out to be a bad weather day they would need to move it. That is completely understandable. My install day came and they ended up showing up earlier than my scheduled appointment and called to ask if it would be okay which I said it was but I needed an hour to get home from work and asked if they could grab lunch and kill some time, they said they could and they will see me soon. The installation crew showed up and were professional and courteous and explained the process of hanging the awning from the house and as they got it set up they would let know so they could ask for my input. Once they were completely finished they showed me how to use the Manuel crank to bring the awning in and out should the power fail, they showed me the open and close remote control and how to change the batteries on the wind sensor should the batteries die and how the awning will act if the batteries are dead. From start to finish the process was stress free and handled professionally and quickly. The awning we had installed was a motorized retractable awning with remote and opens to cover a 14' X 18'6" area. We paid for the optional wind sensor that detects winds that get up to 20 MPH and will retract itself so the wind won't damage it. The price tag at first seemed steep but after seeing it, using the remote and seeing the amount of sun it blocks I am extremely pleased with it and believe it is worth every penny.

We had them replace the fabric on an existing retractable awning. They did a great job, on time,…read morereasonable price.

Had a great experience with this company. We had an 8' x 4' x 4' (approx.) awning on the back of…read moreour house that ripped during the hurricane. Fortunately the frame was undamaged, but we needed a new canvas custom made and installed. Thomas Shade & Awning was (i) the most responsive company, (ii) the lowest quote (by far--$400 less), and (iii) weeks early in completing the project. We picked out the fabric (Brian Torrance came to our house with a book of samples) and the canvas was made and installed less than two weeks later. I am very happy with the service I received.

We had a hard time finding a company to do a replacement fabric for our retractable awning. They…read morecame out quickly for an estimate and the fabric came in quickly. Love it.

Fantastic service and quality of product.  We just had an awning installed at our home, and it is…read morebeautiful.  We would recommend George and his team to anyone considering an awning. The guys who installed the frame and awning were especially careful and professional.  Check out the powder coated frame -- it makes a huge difference!

Do NOT use A Hoffman Awning's services. we purchased a flat pan awning over our deck from them. The…read morefinal product was overpriced, much smaller than agreed upon, missing key components, not installed safely, and the installation crew called us liars when we reported the unfinished work. We spent months contacting them to fix the issues, even filed with the Better Business Bureau, but they continued to give us the runaround. Nothing was ever fixed, and eventually we had another contractor take it because it was starting to collapse from the weather and became a safety hazard. Very unprofessional and unreliable company. You can get far better work done for their prices by an actual licensed contractor.

My new awning cover does not hang longer than I expected, which has really impacted the amount of…read moreshade it provides. I thought it would hang down longer like my previous one, allowing for more coverage over my front porch area. Instead, it's leaving parts of the seating exposed to the sun. I really hoped this awning cover would add a nice touch to my outdoor space and provide the shade I need during the hot months. Instead, I find myself feeling disappointed every time I look at it. I did reach out to customer service to discuss my concerns and see if there's a way to resolve these issues. That call was NOT productive and the gentleman was a bit rude and lacked empathy. Not sure if I can reach out to the manufacturer for a replacement, or is find a way to modify the installation to improve the situation? Either way, I'm determined to find a solution that will make my outdoor space more enjoyable.