What I thought was a good honest business man turned out to be a disrespectful crook. He performed…read moreseveral services our property. The last was a pretty big job. Less than two weeks after the job the same problems are happening. When he old is what he did would fix the problem. When advised of the problems he said his work had nothing to do with it. Then when the same problem occurred again he said he was too booked to Followup when we now have two non working toilets, water shooting out the clean out in garage. This is after having our pipes redone by this business, having our main hydro jetted, both toilets snaked and more. His response was so rude and disrespectful I was so taken back. I will have another company look at the wok he did and will pursue legal actions if he was negligent on our job. Don't use this guy! He doesn't guarantee his work. He thinks giving you a discount means he can treat you disrespectfully and do shotty work.

Shawn was efficient and went above and beyond with his work. We hired Shawn to hydro jet our roof…read morevent due to a blockage in our line. Not only did he do this quickly, but he worked around our needs. When we let him know we put our dogs out back, he was happy to get to the vent from the front yard. Shawn then snaked our line after the hydro jet just as a second precaution. And to our surprise, Shawn even cleaned our sink which had sitting water and gunk for multiple days. Shawn was extremely well priced and I would hire him again tomorrow. Would recommend to anyone needing plumbing help! We were able to get a quote from him in a matter of minutes. Give him a call for any plumbing needs!

I called this company for Drain cleaning services. They didn't have anybody the day I called but…read morethey made an appointment with me for the next day. The next day came and went they never showed up. I called the office and according to the office manager she claimed that no one had ever made an appointment. I don't think this Company's got their shit together.

Outstanding Job by Matt! This guy would not give up on a very tough clog! Have a very old house and…read morehe had to get creative in order to have his equipment even reach it (it was almost at the street) Very reasonable priced and very punctual! Thank you so much!!!

The guys who came to my house for multiple days to fix our plumbing pipes were great! Very friendly…read more& polite. I appreciate Katie for working with us to get the payment portion handled. Overall great experience!

Tried to hire them for a job, all I got was a vague runaround from their AI chatbot. Went with a…read morecompetitor.

Very friendly. Very professional…read more Job execution was good. We appreciate the technician's positive attitude. Thank you.

No show. Was told plumber would be here between 9-10pm. Waited till 1130 pm and no communication…read morewhatsoever from the plumber. Called company 3x and it was a answering service. Was told plumber would call this 3 separate times and not one word. Still nothing from plumber and it is 830 am. Will never call this company again and I would not recommend anyone else to use them. Terrible customer service.

**STAY AWAY**…read more Requested a quote for disposal and faucet replacement. This person was the first to respond and very quick to set up an appointment. Requested $89 up front to secure appointment. Day of the appointment came and I texted to verify arrival. I received no response. I tried to call the number I was texting. It clearly went to this person's phone; however, it immediately went to voicemail. It has been a week since I've received any communication. I've asked him to simply send the money back, but I'm sure it's long gone. DO NOT USE THIS BUSINESS.

Unprofessional, unreliable, and unresponsive…read more Scheduled service to install gas shutoff valve via Yelp. Did not show up. Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address . Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to "Big Box Store". "Big Box Store" is about a 10 minute drive. Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter. At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow. So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature. Jason packs up his tools, but not before asking which tools are his and which are mine... Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work.. When I left work, I sent him a text that I should be home in 20 minutes. I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station. An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel. After another hour, I called Jason and this time he actually answers. Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite. At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel? Eventually, Jason is like "Alright man, I'll go to 'Big Box Store' and pick up a valve". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon. Needless to say, Jason never showed. I think he realized a gas valve was more than "The Master Plumber" could handle. So he cashed out and left me literally in the cold Stay away from this guy.

Do you need a new water heater? This is the company to get if you don't want to wait!…read more Luckily my hot water heater finally decided to die in the middle of the summer. However, cold showers get old after the first one. Anyways, I assumed it was repairable due to clogged valves or needed replacement as it was over 10 years old and maybe much older. I called this company up because of the reviews and anything veteran owned is usually legit. Nassim was my technician and he can right in the middle of the service window scheduled. He immediately found the issue and gave me two options - repair or replace. I decided to replace because I know the water supply in this community tends to have a lot of minerals buildup. I'm glad I did. Upon removing the old hot water heater, a ton of deposits was found. I may have been missing out on full powered showers for years. Not anymore! Highly recommended. No BS. No upsell. Time to shower and be clean again!

Recently had a quote and they were more expensive than usual. We learned they have switched owners.read more

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Although we decided to not proceed with the sewer line replacement and to sell the house "as is",…read more we were in very impressed with the thorough A1 estimate given by C J Pedroza. He took the time to map out exactly where our buried sewer lines were located and used his camera to get a thorough understanding of the problem. (By way of comparison, we had another estimate that just stated how much it would cost for each five feet of work, with no deep inspection.) CJ's estimate was very detailed and seemed to cover every issue that we would encounter. The overall estimate price was on the lower side of the four estimates we received. Once this house sells, we will definitely recommend that the sewer work be done by A1!

Do not do business with this place! *warning to all please read*…read moreI hired them to work on my mother's house. My mother's home is old and I knew there was at least one burst sewage pipe that I already have pictures of I asked that the technician do a thorough search under the crawl space because I was certain that it was likely the entire plumbing system would need to be replaced considering how old the home was. That was not done the man barely went 5 ft into the crawl space and repaired a coupling I was charged $480. He did not crawl the entire space because there were three different burst sewage pipes. He assured me that that coupling was the only issue I had crew come out and repair insulation underneath the home and they found a massive area where there was still covered in sewage and broken pipes. I called back and said that the previous technician did not crawl underneath the space like I asked and that I needed another technician to come out to give me an estimate all they were willing to do was wave the $89 dispatch fee they sent a second technician out first he went to the wrong house he crawled under my neighbor's house I told him that was not my house he goes back crawls underneath my mother's house and finds $10,000 worth of damage and still charges me $113 for him to go crawl under my neighbor's house and under mine. Which should have been done the first time like I asked. I have called back twice and asked for a manager to reach out to me I do not think that it is fair that I've had to pay almost $600 out of pocket for them to do nothing the coupling they replaced is maybe $75 at the most Update: still haven't heard from them don't waste your money on terrible service * 2nd update* it took an entire month for someone to finally reach out to me but the GM did refund the money.

I contacted to get a quote on changing some faucets and pointed out to him that I do live in a…read moretrailer in Derby run. And without a moment's hesitation, he replied, it would be out of my budget. He continued in an unwanted text exchange of insults.

Contacted Sean to temporarily move and cap a gas line in our crawl space so that joist could be…read morerepaired. spoke with John and explained what I needed done. He understood what I wanted done and asked several questions about access, existing pipe, other gas appliances etc. Him asking questions and explaining what may need doing gave me a sense that I contacted the right company who was familiar with working on gas pipes. Sean came by to look at the pipe a few hours later and promptly completed the work then. He will return to reinstall the pipe after the joist is repaire. No payment until then. Great experience and very professiona.

My son called them to come out to fix the faucet outside they came around about 8:00 that night and…read morethey left about 10:30 they said they would be back the next day to fix it they call my son around about 4:30 the next day and said that they was finished and that it was fixed so my son paid them for $400 the next day it was still leaking so my son texting and they didn't text him back so I'll text them and they told me that they was going to come out that Friday they didn't show up that day so they text me and said we're going to show up Saturday they didn't show up Saturday so they say we will be out Sunday to fix it they didn't come Sunday they going to tell me they told me Monday so they still haven't fixed it so if you know anybody that need a plumber make sure it's not there because they are scammers they don't do a good job they lie about coming back out to fix it

From the owner: Licensed & Insured. 24/7 Emergency Services. Affordable Rates and Specials. We Never Charge…read moreOvertime Fees. Workmanship & Parts Guaranteed. Request a Free Estimate. Visual Consultations Availble Upon Request. Multiple Payment Options. Family Owned and Operated. Servicing your local area since 2017.