If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the…read moreCaribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what changed this time, to provide this high class dining experience in the air?

If i could give this airline zero stats i would. I am traveling home from Cancun to Seattle and…read morethe plane is delayed Close to over 2 hours -- which will get me in to Seattle at around 2:00 am. They do not offer free wifi -- even in first class. You have to sign up for their rewards programs to get it. On the flight from Seattle to Dallas on our way to Cancun -- because of course no airline flys direct from the west coast the wifi did not work. No explanation or apology for the delay or no wifi. I will NEVER fly them again.

they got great service the people are super nice they also give you cool pins and cardsread more

We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service…read more(gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA.

The official 'customer service Southwest Airlines (toll-free) number is 1 (877) 437-2914 or…read more1~877~437~2914 for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with new reservations, flight changes, cancellations, rebooking, refunds, and other travel-related concerns. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

The official main 24/7 "customer service or reservations number" for *Virgin Atlantic Airways* is 1…read more(877) 437-2914 or 1~877~437~2914, ensuring smooth and hassle-free assistance for new bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! Read less

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1…read morestar. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

I flew Miami to Houston on flight 1913. I know airlines usually have low scores but credit where…read morecredit is due. The flight left on time and arrived early. My compliments to the captain and crew. Take-off and landing was smooth even though they prepared us by saying there may be some turbulence. And a special thank you to Johana, the flight attendant, who brought me pretzels after they had passed without me noticing because I was sleeping. I also asked her for earbuds cause I forgot mine and she brought them over super quickly and with a smile.

Delta Air Lines hotline is open 24/7 for customer support in the USA at 1_855_803_3010™ This 24/7…read moretoll-free customer support line provides real-time help with new booking, ticket changes, group booking, rebooking, cancellations or any other urgent issue. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

I try to fly Delta as much as possible. When given the opportunity, it is my airline of choice…read more years ago I was medallion level and that's always a nice perk. Now I have the Delta SkyMiles, American Express, which gets you a free checked bag for not only myself, but one other person flying with me. In the day and age of flight travel that's a great perk. Delta is one of the very few airlines that allows all passengers to take a 22" carry-on, and a personal item. Definitely makes traveling a little more comfortable. The flight from flight from Fort Lauderdale to Raleigh was delayed 3 hours. They did notify me via email and text way in advance. Communication from Delta was excellent. The gate agents were nice, they emailed all passengers $12 food vouchers for the delay. I lost my day in Raleigh and the baby behind me cried the whole 2 hours. Some things are out of your control and I'm thankful Apple makes noise cancelling headphones.

I needed assistance and decided to call this business at +1 888-325-0268 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The official 'customer service**ITA Airways** (toll-free) number is **1 (877) 456-2077™ or +1 (877)…read more456-2077** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

Viva Aerobus did an excellent job on their flight from Miami, FL to Merida, Mexico. My luggage was…read morehandled with care. The crew, both cockpit and cabin showed up together in a proud procession on time. The service reminded me of the elegance that was traveling by air prior to 9-11. I would definitely use Viva Aerobus again going to Latin America.

Considering the low cost carrier and my first time flying to Mexico, I had low expectations. But…read morefortunately, I had a pretty decent experience. The flight started late But apart from that, everything was smooth. The seats not only were comfortable, but they also reclined to my astonishment unlike Spirit or Frontier. I flew from Miami and the gates are pretty far from the terminal Which is usual low-cost airlines. The overhead compartment was full of advertisements Which is totally ok for me, whatever could bring the price down. I need to fly a few more times to really Get an idea of how well the service is but For my round-trip to Merida, it was quite decent

Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.