We built a new home 5 years ago and purchased our cabinetry through Mid-island. While we did have a…read morefew issues they were addressed promptly. Recently I needed some touch up paint as one of the extra jars we were given had hardened. I sent an e-mail to the Nanaimo office to see if they could supply more and Amanda responded immediately and had our custom paint ready for pick up within an hour! I have not seen customer service like this anywhere since the pandemic and it was certainly recognized and very much appreciated!

Be extremely cautious when dealing with this company. As a contractor, we have had many dealings…read morewith them and they quote on the lower side and then hit you with extra, extra, extra, which affects you overall budget. Also, note that their product quality can be inconsistent.

We hired Timeless Stone and Granite to install two quartz countertops in our home. When the job was…read moredone it was apparent that there were serious errors in the installation of both counters and the owners agreed to remedy the situation. After a five-month period, they returned to fix the mistakes and at that time advised they couldn't correct one of the issues and said it wasn't their fault as it was due to an existing issue with the original counter top. It was obvious to us that it was their error and it is a significant mistake. The second issue was fully rectified but in the process, the employees did extensive damage to our walls and stair handrail. There was no offer of professional remediation, only the owner patching the holes himself. In addition, because there was a five-month delay in dealing with the errors the quartz we had originally chosen for one vanity was no longer available to Timeless Stone & Granite and we were forced to choose an alternate pattern. The service was slow but quite friendly until the issues arose. Then we couldn't get phone calls or emails returned. The ultimate outcome is we had to settle for a substitute pattern for one counter top and the other counter is installed incorrectly. Unfortunately, this counter is the focal point of the kitchen. We also have to have our walls and handrail repaired at our own expense (unless we settle for an amateur repair job done by the owner rather than having the damaged walls fully and professionally repainted to avoid obvious repair areas). We are extremely disappointed with this company and would definitely caution anyone considering using them. The quality of the craftsmanship displayed in our renovation project was at best average. Our experience was that there was an overall lack of professionalism and that Timeless Stone & Granite does not fully stand by their work.

From the owner: We help customers with complete bathroom renovations, counters, tile work, plumbing to paint…read more Budgeting and scheduling. Design and implementation with free estimates. In business in Parksville, BC for 18+ years and over 40 years of experience.

Really pleased with everything…read more John came to give us our estimate exactly when he said he would (which doesn't always happen on the coast). Then when the work was done, the cost was exactly what had been quoted. On top of that, the contractors left the place tidy (we weren't here when they did the work) and most importantly, we are really happy with the counter. It was just what we wanted. Hubby and I would highly recommend House of Stone.

John went above and beyond for our granite countertops. The job was completed quickly and we're…read moresuper happy with the end result. If only all the trades on the coast were like John.

Money up front $2900 for countertop in laminate then $800 to install…read more Very poor match in two joints on one long run. Disappointed with lack of a professional commitmennt to a quality product. Now what?

New laminate countertop was installed efficiently and joint fit was good. Lots of material choices…read morein showroom.