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Knabenhans Motor Sales

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Thomas Chrysler Dodge Jeep Ram of Highland

Thomas Chrysler Dodge Jeep Ram of Highland

2.2
(71 reviews)

Edit: I spoke to the owner and he was very kind and apologized for the situation…read more First I want to say how wonderful Russell was. He was kind, funny and very informative. He was great and if this was a review on him alone it would be 5 stars hands down. My husband and I went to Thomas to purchase a Dodge. We went through the whole process, signed the papers and then get in the newly purchased car to leave and the radio and ac all didn't work. It had worked during the test drive not 2 hours before. I was understandably not happy as we hadn't even left the lot and the car, (not even a year old) did not work properly already. The service department couldn't help us until the next day but they were offering a loaner vehicle, which is fine, but obviously we were upset as we hadn't even left yet. I get that things break but it's very disheartening. We go back inside to explore options and looked to cancel the deal. They were all too happy to do so but not without the MANAGER snapping at me that I was arrogant and then storming off, while my husband and three young children stood next to me no less. I know we were all stressed at the turn of events but still I was the one leaving in tears as we left but am so glad that the contract was ripped up if that is how they felt.

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

Pep Boys

Pep Boys

2.4
(52 reviews)

They got me in and out. They didn't waste anytime…read more I left feeling confident in their work. I'm glad to have found them!

I know my car won't make it to oak lawn it's currently overheating but they 100% do not listen to…read morecustomers. I brought it in Sunday morning they called me (I changed thermostat) to tell me it needs a coolant flush got air in line (when I dropped it I told them it's overheating and fan isn't kicking on) I pick it up and yo to add freeon because the compressor kicking on and off (tech thought the compressor turning on and off was fan) I dropped it back off told him fan still isn't working and I call at 530 they tell me it needs a water pump like wtf!!!! No the fan is not kicking on! For the 4th time! I'm mad I gave this place $125 for a coolant flush and a terrible diagnosis fee. Then they tell me the tech that's on ur jeep is off the next 2 days. Ok cool I'll pick it up and take it to Amerimex where I should of gone in first place! This place won't get another dime of my money! Unbelievable!!! Oh and pep boys if you're gonna charge me $45 for a diagnosing fee can you at least get it right the first time! Fan still not kicking on but if u visually inspect it you'll kno that they more worried about trying to upsell me $800 ball joints then fix the issue I brought it in So I was told GM was gonna call me because I was an unsatisfied customer and asked what happened and I told him when I filled out pprwork I specifically said fan wasn't kicking on they did everything other than visually inspect fan. Gm did not offer my money back even tho I just basically gave it a coolant flush(didn't tighten thermostat housing bolts and lost all my coolant) instead he offered me a oil change. Y'all couldn't fix a fan because now that i hear it running it's never been on in the 5.5 months I've owned the car. Had y'all fixed my issue the first time this review would be completely different. What they did is basically robbed me with a smile on their face. Amerimex does phenomenal work and anytime my or my wife's car needs to be serviced and if I can't do it they will. What they call a water pump was a radiator cap!!!

Knabenhans Motor Sales - usedcardealers - Updated June 2026

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