I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

My wife and Son had the displeasure of walking onto this used car lot. My Son was going to…read morepurchase a used Volkswagen within the next couple of weeks. When the salesman, who was your stereotypical used car salesman, approached them and my wife indicated that her Son wanted to test drive the Volkswagen on his lot, he said that he could take the car for a test drive ONLY if they were buying it today. Huh? Are you kidding me? He literally refused to let them test drive ANY car on the lot at that time, simply because my wife stated they wouldn't be purchasing a car that day. Now, a little background information...My wife drives a new luxury automobile (not that this should matter, as any professional salesperson will tell you that you cannot pre-judge any potential customer, especially by how they look or what they drive). They were both respectful and genuinely interested in purchasing a car, just not likely that day. But, the unprofessional attitude of the salesman, along with the absolute ridiculous statement that he would only allow a test drive if they were going to buy the car that day, caused them to leave that pathetic car lot as fast as her car could take them. Fast forward a day later when we all decided to stop at Team Volkswagen in Merrillville. The salesman at Team was genuinely interested in assisting and encouraged my Son to take ANY vehicle for a test drive. He knew, based on professional experience, something the salesman at Alpine doesn't have, that if you get a potential customer in the vehicle, they have a much better chance of deciding to purchase the car. The end result? My Son purchased a vehicle from Team Volkswagen that day. Paid cash and loves his new/used car from Team. A sale that likely would have gone to the dimwitted salesman at Alpine. So, my suggestion if you are looking for a used car...STAY FAR AWAY FROM ALPINE MOTORS. If we could give this place ZERO STARS it would be too generous.

I just became aware of Alpine Motor Sales response to my review. It is 100% real. After several…read moremonths of research we found out they borrowed $$ to purchase the vehicle on a credit line from Automotive Finance Group (AFC). AFC held the title as collateral on the vehicle. Alpine was paid for the vehicle but never paid AFC. We called Alpine multiple times and they would just hang up on us. We were finally able to obtain title from AFC. BEWARE..... Scary company. Proceed with caution!

Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I've been taking my car here for years and I'll give the good and bad…read more The Good: *They have a shuttle service. They will pay for an uber or Lyft to take you within a certain range and pick you back up. It's great for remote workers to drop off before work and pickup at lunch etc. *They usually send out $20 oil change coupons The bad: *The coupons are to get you in the door and sell your car or buy a new one. Every time I have went they are texting me or giving me fliers about selling my car. I'm willing to put up with this for the $20 oil change. *The following happened to me today and I'm VERY irritated. I bought tires at Costco and they TOOK OFF my Costco sticker for when my tires need to be rotated and sent me home with a sheet noting an alignment should be done next visit and it is $189. So now I have to call Costco to ask when my car should be serviced by them because Toyota removed the sticker. Removing the sticker had me furious as soon as I noticed at the light pulling out. It reminded me of another situation. Prior to getting new tires at Costco my car had only been serviced at Toyota. My tires needed a tool to get them off. So Costco could not take them off, I called Toyota who informed me they wouldn't have used my tool as they use a universal one. I sure as heck wasn't in my replacement tire area removing any of the tools. So I had to order the tool to get the tire off, make another appointment at Costco. Just a giant waste of time and now my time is wasted again because they removed the sticker. It's sad, I think this was my last visit to Team Toyota Service..over a sticker.

My family and I went to purchase a car things were fine, a couple days later we were told to come…read moreback in to "finish paperwork" just to be told that we were getting the car taken back and they were keeping our down payment and no longer doing business with us. Safe to say don't do business with this SCAM OF A BUSINESS!

amazing team work, work with us on getting a car. walked in and walked out with one...all teammates…read moreare amazing

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.

Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

Horrible service…read more Brought my Volvo xc90 in and it came out worse. They said warranty was voided for some work cause of water damage. They always try to void warranty in our cases. Volvo elsewhere fixed stuff with warranty. Tried to call them back after, never answered their phone 4x Ultimately, went in with a screen issue left with a window and seat not working.... Scummy management and ownership

The Service Manager Joe Durant is one of the most disrespectful service department managers that I…read morehave ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.