This is my second time writing this review, hopefully it will make it on to this web site this time.
I tried this salon because I wanted to try something closer to home. I arrived at the salon around 9:50 a.m. To my surprise the salon gates where down after being told by Keisha that she opens the salon around 9:00 a.m. with the stylists arriving at 10:00 a.m. Keisha arrives around 10:05 with a guy, who opens the gates. I am told to go inside and have a seat.
At 10:15 a.m., I am told that my stylist must be stuck on the train. Finally, my stylist, Ashante', arrives at 10:26 a.m. She introduces herself and tell me to go downstairs. I have locs so I carry my own rods when I want a rod set. Ashante told me to leave the rods upstairs at her station. I should have left at this point.
While Ashante' washed my my hair, I asked her how long she had been doing hair. Her response was "my first love is make-up and while I was in school they convinced me that I could do hair, too". I should have left at this point. She does give a GOOD shampoo though.
It took Ashante' almost two hours to twist my new growth. I should have left at this point.
After emerging from the basement, I am now seated at Ashante's station and she DOES NOT know how to set my locs on rods. She asks the only other stylist in the salon, Marcia, to help her and Marcia's immediate reply was "NO". I should have left at this point.
Marcia was able to give me a tight rod set and the side that Ashante worked on, the rods were falling off my head. The same guy that opened the gates at 10:05 a.m. returns to the salon and see the two stylist working on my hair and notes the "teamwork" that is going on on my head. After seeing the look on my face, he just turns away.
At the end of this fiasco, I am given a bill and asked by the guy, who says his name is Glen, how my service was. I tell him of my utter disgust with the service of Ashante' and the rude attitude that came from Marcia and he asks me what could be done to make my experience with the salon better.
I tell Glen that he could make my bill go away but he has already swiped my credit card.
After getting home, I realize that I left my bag of rods at the salon, so now I must go back.
I took the rods out of my hair four days later and I had curls at the ends of my locs which are just past my shoulders.
I call the salon about nine days later to tell Glen that I am going to pull op outside the salon and I would appreciate it if he could just come outside with the bag. Glen tells me that he is downstairs in the basement doing work on the salon and that I should come inside.
Maybe three minutes later I pull up outside the salon and call to ask Glen to if he could just run out to my car as I am sitting right in front of the salon. With an attitude, he wants me to risk getting a parking summons to come inside the salon.
I gave a one star rating because I could not give it NO stars.
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