After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.

I came in here earlier in the week with my buddy Matt. I needed a new starter for my car. I…read morehonestly didn't even know this store existed until this happened. I typically go to the one in Springfield, as I've never had a bad experience there. They are absolutely wonderful. However, they didn't have the part I needed in stock. They found it at two Eugene locations. This being one of them. The reason I chose this one was because they are open later than any of the others, and this happened at like 8:30 at night. I walked in here, told them I had an order on hold, and they found it. My name is pretty memorable. Lol. Mostly because it's ridiculously long and pretty unique. So they found it, produced the part I needed, and I paid them. Not a terribly complicated experience. I was set to get in and get out, so I could go over to Wendy's for a frosty before they closed. Figured we were right there, we might as well stop. Lol. The customer service was good. I honestly don't remember the guy's name who helped me. But he answered all of my questions, found my order easily, and took care of everything. I love that I can buy a part here, and return the old one for recycling or whatever it is they do with them, to any other AutoZone locations. So I bought it here, which was quite a ways out of my way to get it that night, I was able to go to the one in Springfield the following day and return the old one for a refund and they could recycle it. I love that, because one trip out of the way was honestly plenty for me. I would be annoyed if I had to return the old part to this location. Like I said, it was a quick trip in and out, but with good customer service. None of it was terribly memorable, but I had no complaints either. They achieved the goal and it made me happy. I would definitely return if I were in this area more often. But I rarely am, so I'll stick to the Springfield location as my go-to AutoZone location. Review 104 of 2017.

What a joke Walked in with an alternator in my hand for…read moretesting The 2 employees were talking to each other Neither acknowledged I entered or was standing there Another customer walked in and they both shut up and instantly started talking to him about his fucking corvette I started walking out and then the taller red head guy finally spoke to me only to say have a nice day I went to O'Reilly auto instead

Putting on a black armband. Was informed by the AAA the the battery on my Hyundai had gone over…read morethe lead and acid bridge to the land of dead auto parts. Got a jump and let the car run for 20 minutes while beloved Bride got dressed for the cold. Drove to Competition Auto Parts (fictitious name) and their price for a replacement was $200+. Decided against this price. Drove to Advance. Their agent told me he would NOT sell me a battery until they tested the on I had. Fine. Their battery was about $30 less, so even if I had a brick, I'd be okay. Testing proved my battery after 45 minutes of being recharged by running engine was now ALIVE! "Ha ha ha! Give my battery LIFE"! (Thanks to Mel Brooks and Gene Wilder). So, they fine folds at Advance did not charge me, sent me on my way and gets my eternal gratitude. If you decide to go there, tell them Perfesser Howard sent you. They'll have no idea who I am, but free advertising never hurts.

On Friday, Oct. 25 at 7:30 p.m. I needed a new battery. The only retailer who would install one was…read moreAAP. Shea was on duty. He was extremely patient, over 3 phone calls, in helping me find AAP. When I arrived he was helping a non-native English speaker find a rare part. AAP didn't have it and couldn't order it. Shea was infinitely patient. He found it online and wrote down for the foreigner where he could get it. Then Shea installed my battery. Krystal (Shea's boss) - Shea's a great employee. You'll never find one better. Keep him around. Duncan Murray

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

When they were in business that recommended the perfect battery for me. They were always friendly…read moreand helped you find the need item.

Yelp 100 Challenge 57…read more Came in looking for a sunshade. Didn't notice other customers in the store at the time. Two gentlemen were working behind the counter and pointed me towards two types of shades. The shades weren't as thick as I was seeking and since the employees didn't offer assistance, I left. Store was clean and shelves were orderly however, would be wise to offer better customer service. Parking is available out front even during the current construction.

Derek is the best. My battery and alternator died 12 hours into a road trip and with his assistance…read moreI got both the parts and labor for a great deal and was on the road again within hours. It felt like he actually cared. So thank you Derek and thank you O'Reilly Auto Parts on 2020 West 11th Ave in Eugene Oregon.

My friend needed an air filter for her car & we knew O'Reilly's could help us out. What we didn't…read moreknow was how above and beyond Marcos & Damien would go to assist us. They were both patient and understanding when explaining what we needed & made the experience fun. Definently what we received at the 99 store. Thank you Marcos & Damien! Appreciate you.

Went to autozone because my car was having trouble starting. The guy didn't know they could test my…read morebattery, needed help to do this correctly. His manager showed him then disappeared telling him to change it out as it was corroded. He clearly did not know what he was doing, it took 70 minutes to change my battery and I have zero confidence it was done correctly. I will never return to Autozone, I have lost all confidence in them.

They're alright, but a bit on the expensive side for products out on the floor. As for parts, I've…read morefound them to be reasonable. I wish we had a better option closer to home.

Absolutely the best! Im a older female with my grandkids in the car. The youngest not yet 2. Issue…read morewith battery cable coming loose. Bryan spent a good 15 - 20 cleaning the cables and tightening. Auto Zone Barger Thank you for awesome service

I was buying a rubber hammer and the price said it was $6.99 but when I went to check it out the…read morelady said it was $8.99. She said they might've put the hammer at the wrong spot but it wasn't at the wrong spot. She raised her voice for no reason. I recommend not going to this store.