very nice when talking with Ken and he listened. good experience . He even took my car at the very…read moreend of the day everyone was gone already but he still took the time to take care of my car situation. Thanks Ken

Got the best price for Michelin tires. Knowledgeable, fast and efficient! Highly recommend!read more

This is a great professional shop pete didn't hesitate to take on the job a job pep boys couldn't…read moredo.when I say he was great fast and great communication about the problems .our family has found a great repair shop

From the owner: Come by and see me Pre COVID prices. from a great place . Oil changes 45 2055420243read more

DO NOT TAKE YOUR CAR HERE I WENT FOR A OIL CHANGE & left 5 minutes into my drive every light on in…read moremy car came on!! never again had to pay someone to fix it! don't do it

To many complaints online sitting in the waiting area that's all I heard. I left without having any…read moreservice at the Hueytown location.

He was great and honest !!! He ordered my part and when he…read morefelt like it wouldn't make it in the time frame he let me know but luckily the order did make it through! The part was stuck in customs and when he got the part it was done in one day charged me 1/2 of what Mercedes in Tuscaloosa quoted and he got it done !!! Now I did have some convertible motor parts replaced and it hasn't been able to be used yet so I will let y'all know on that So he said that one of the hydronic was still leaking and if he had had the time he would have found that so I don't know on that and that was 600 of the bill also I was a little surprised that a light was burned out in the tail light area and that was lit up when you started the car so I know he saw that so after paying 3800 I was surprised he didn't at least fix that light bulb ....but he did what he said he would but I left with a burned out brake light that was only 7$ so maybe he was too busy ????? They were very nice and always kept me informed . We were trying to get back to Fl and I had already had it in 2 other places including MERCEDES in Tuscaloosa that said it would be 5 months and double the price not including the parts for the convertible !!!

My husband had his car towed there yesterday day and they refused to even look at it and wouldn't…read moretell him why thanks for nothing and I hope your business shuts down because y'all are terrible people and now we're having to have it towed again and now thanks to you we can't go on our beach vacation y'all could have told him that y'all wasn't going to look at it yesterday instead of waisting our time and hard earn money to have it towed

Car was broken down and mechanic comes and diagnose for free, patient and fast. Mechanic rerouted…read moreon further issuing making a sacrifice -A

From the owner: If you're stuck on the side of the road, contact Call One Towing. We offer roadside assistance and…read moretowing services, including fuel delivery and vehicle recovery.

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

I placed an order through Car Advise for a front brake rotor replacement and it did not get done…read morebecause they ordered the wrong part. Once they found out, it was too late because they put the wrong part on the car and when they rolled it out, they caused damage by breaking 2 studs (1 on the left tire and 1 on the right tire). I was told by a very uncompassionate person named Julian that they called "everywhere" but could not find the correct size. I proceed to tell him that I'm looking at the exact part on Advanced Auto Parts right now, what size are you looking for? He tells me 315.5 mm but the one they put on was 314mm. How do you put on the wrong size and not know it and where did you get the part from? I see right there on the app and even on Google that the size I need for front brake rotors are 316mm for a 2020 Subaru Outback. I even call Advance Auto Parts to confirm and they did. I asked can he put the old ones back on and he tells me that he would have to find them because they threw them away. Why would you throw away the part before verifying the replacement fits first? He called me back to let me know they found the old rotors but broke my studs in the process of it all. I show up to the shop and the guy has no compassion and gives me no apology for the major inconvenience of being without my car for so long. I asked who he called and he said "everywhere". I said, like I told you on the phone Advance Auto Parts has them. He said the store up the road said they looked and no one has them. How can that be when I can call, look on the website or app and verify myself otherwise? He said once they said they didn't have it he left it at that. I said but the other store has them so could no one go to the store to pick it up? He said they have to deliver it and the other store does not deliver where he is. I booked the appointment at 11am and got my car back after 6pm. He tells me the correct part will be there at 9am tomorrow. He offered no compensation nor sympathy, just here are your keys and we will replace the broken studs. I got there the next day and was told by Blake that another store even further than the store closest to them would deliver it. What? They also double charged me for the service and am still waiting on my full refund. I've been communicating with customer service via email since Saturday. They of course have promised that a lead will address my issue but I have still been waiting on action from that store since. I use this location because it is convenient but now I can't trust them with folks like Julian working there and full negligence of not checking parts before you put them on, accompanied with no customer service.

Took a tire to get patched. Told me it was gonna be an hour. Came back in an hour and tire has not…read morebeen touched. Customer service was terrible.

I have used Scott for many years. I know they are always busy. That is why I call Scott and see…read morewhat morning I can bring my car in at 8:00 to have the oil changed. He tells me a day and I am there and I wait on it. It never takes long. Scott is the most honest person you could ever find. He knows his business and so do his mechanics. I am afraid one day when I call they are going to tell me Scott has retired. He could be retired but he loves his work and when you love what you do for a living you always do a good job. I will still use Pleasant Grove Auto Services because Scott will fill the position with someone who is both honest and knowledgeable. Another thing that has impressed me is as long as I have been going there I have never heard a slang remark, a curse word or anyone taking the Lord's name in vain. That really goes a long way in my book. I loved the other reviews and agree wholeheartedly with them.

This place is busy, busy, busy. It looks like a real automotive repair shop should. Lot filled with…read morevehicles, and mechanics are busy. I took my SUV in last fall with a vacuum leak. There were able to find the problem and fix it in less than 15 minutes with a part they just hand laying around the tool box. Best $75 I've spend on car repair ever. This is a real repair shop, and they are busy. In retrospect, I should have had all my car repair done here.