I had a very frustrating experience with Christian Brothers Automotive in Trussville. I took my…read morehusband's Audi in on a Monday for what we were told was a water hose and a few other hoses that needed to be replaced. What should have been a fairly straightforward repair ended up taking over a week. Throughout the week we were given multiple updates that turned out not to be accurate. Starting Wednesday we were told the car had been pulled in and was being worked on, and at one point we were told it would be ready, but it wasn't. Each day we kept getting different information, which felt like the runaround. We didn't end up getting the car back until the following Tuesday. Being without a vehicle that long was a huge inconvenience for our family. When I asked if there could be any type of discount because of the delay and miscommunication, I was told they couldn't offer any percentage off because they had to use a more expensive part for the Audi. While they did apologize for the miscommunication, the overall experience was still very disappointing. To make matters worse, about five days after getting the car back, we started smelling gas and had to bring the vehicle back again to have it checked. That was very concerning, especially after just having repairs done. I understand that repairs can take time, but better communication and making sure the job is fully completed the first time would have made a big difference.

Had a good experience in the past so I called for an estimate on some work. A week later and they…read morestill haven't called back with an estimate. I assume they either don't want to do the work or don't know how to do it. Poor communication skills.

Ok, I think it's safe to say , I need new tires! I came to Murdock to see about getting some air…read morefor my tires. This is a free service they offer , so this is great!! The inside of the shop was clean. No one was at the front counter to assist me initially. Eventually, a gentleman came who was helping another customer and I told him what I needed. He was very quick to assist by telling me where to come to get my tires checked. He also was very thorough and friendly. I really appreciate the fast service I received and would return here.

I've visit this shop several times. They are always busy because the offer great service. I would…read moredefinitely recommend.

Bob was so great! He was available to come out the next day and once he got here he was able to…read morediagnose and fix the battery problem so quickly! Also checked for other potential issues. He also helped us with a slight wasp problem lol. He was upfront about his pricing so I felt everything was fair. Such a great human, I would definitely call him again if I need mobile car services!

Bob Viall is the only one that would respond to our roadside assistance company. He came out and…read morefixed us up and it was right before Thanksgiving. He has 50 years of experience and knowledge that is hard to come by these days. We will always be grateful and thankful for him.

Always prompt, professional and fair. I am really glad I found them and glad they landed in…read moreTrussville. Richard Alderson

From the owner: We specialize in ALL types of automotive repair- Brake- AC- transmissions- engines- oil changes-…read morebelt replacement. Any type of regular maintenance or break down.

If you're up for games and wanting to be Ripped off this is the place to take your car…read more Main Complaints: Unfulfilled Services: Paid $4,500 for repairs that were never completed. Hostility and Intimidation: Brian Brown's verbal abuse and threats are unacceptable in any professional setting. Bait-and-Switch Tactics: Blaming unrelated issues (tires) and demanding signed waivers under duress. Lack of Accountability: No refund, apology, or effort to correct their mistakes--only deflection and aggression. Avoid this shop at all costs. My experience mirrors other reviews praising their "honesty," but their true colors--dishonesty, incompetence, and bullying--emerge when challenged. If you value your time, money, and dignity, seek reputable alternatives. To future customers: Document all interactions, demand itemized invoices, and read all reviews (not just the positive ones). This business thrives on silencing dissent through intimidation--don't let them.

Some time ago, I took an F150 to have the spark plugs removed and re-thread. When I asked about the…read morebase price no one knew until they can "look at it first" I agreed as long as they just removed the spark plugs ONLY, when I came up there to see about the price they jumped up to over $2500. I told him not to do any more work, but just the spark plugs removal, the shop owner said that he was not going to do that that he was "already committed" and was going to do the job all the way. A woman that was working there and told me that the wiring harness has to be replaced as well. They kept doing things that I told them not to do so that they can jump the price up even more. I was so frustrated because they were trying to charge me for stuff that I did not agree to and will not be able to pay for.. the owner threaten to have me arrested and sued if I did not pay, and that he would charge me a certain amount of day until it is paid for. I wanted to save as much money as possible because I also had to take my dog to the vet, the shop owner forced me to put my dog down so I can get my truck out because I couldn't pay the vet bill. I had to spend all I had to get the truck out, when I left with the truck, it was running terrible so of course I took it to another shop where they said that everything was done terribly and a lot of things were not even properly done. The other shop told me that I should take it back to them and make them do everything again the right way. I took the truck home myself and took a week off of work, I rebuild the engine and replaced all the things that they should've done. I got the truck running perfectly and drove into another shop where they did a inspection and checked it off, I sold the truck and bought myself a new Dodge ram to get the money back that I wasted on the shop. Unfortunately, I lost my dog and my truck because of this place. One of the ladies even told me to vote for Trump if I wanted to make more money in the future, this place is disgusting and overpriced. I don't ever like taking my vehicles to the shop. If I can just do it myself, unfortunately, I just didn't have the time to do it so I thought a simple repair would be just fine. This place really is a scam, never again would I ever take my vehicle to a shop like this. My first and last experience with this or any repair shop, this place proved me right that most mechanic shops are nothing but a scam.

Something has happened as the quality of their service as it is no longer there. From not road…read moretesting their work and telling the customer it is fixed, to scheduling an appointment and leaving your car ALL DAY with NO work being performed on it. When brought up they get verbally combative and blame the customer. Very unprofessional attitudes.

If only I could give 0 stars. They told me firm price to begin with, then kept trying to add…read moredifferent charges on top of it. Scammed me out of $700. They lied about how much parts were just to get money because they would not give me my truck back when there was no documentation about receipt of parts when we decided they were being too sketchy. If I were you I'd stay far away from this place. DO NOT GO HERE!! Unless you want your money to be thrown away.

Alex came to my residence and installed the rear sway bar on my vehicle on a Sunday afternoon, he…read moreworked around my schedule. He was friendly, professional, polite and he knew what he was doing. Alex does an excellent job, and what he charges is very fair. I plan on using him every time I'm in need of a mechanic. I wouldn't hesitate to recommend him to my friends and family, and I plan on doing just that. Thanks Alex!

From the owner: I am a 24/7 roadside mobile mechanic anywhere in the state of Alabama. It does not matter where…read moreyour car is located. Call me at any time of day or night.