This local never has the flyer items in stock and that why it a 4 instead of a 5. They have good…read moresale prices one coffee and dog toys. I really like the books and try to add to my library from here first.

When the store opened here in Abilene texas it was great,I haven't been in the store in about a…read moremonth and when I went today it really looks like shit,the floor is real dirty everything is out of place and it really is a nasty looking store and with me being a Manager this is unacceptable

I had a great experience working with Paula F. on tile for my new home. She is detail-oriented and…read moreknowledgeable. Highly recommended.

They have a great eye for detail. We went in with a horrible vision and plan. Steve and his team…read moregot us on the right track and made the process from start to finish stress free. If you're like me and have "0" creativity in the remodel process, this should be your first stop. While the floor may be the last thing done in your job, it is the best place to start planning. They even helped us find excellent contractors for other parts of remodel.

We have spent a good amount of money in the Abilene store, and were even talked into the…read morePurple Cow Protection plan, which we tried to redeem last week. After being passed of by a senior sales rep. A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale. I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me. The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer. Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music. Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago! Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised. If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars for his integrity, but the rest of ' em can take a flying leap.

Our sales rep was awesome! Helped us and was so easy to find what we wanted…read more Too bad Ashley has no idea about customer service. We bough a sofa/chaise and a massaging recliner. We needed them delivered in 6 weeks. Ashley texted us 2 days before telling us our delivery was still on schedule. They didn't show up in the delivery time so I texted. They replied that our delivery had been rescheduled to 3 weeks longer for the sofa and 6 weeks longer for the recliner. Customer service is handled thru an automated call center. You can't contact the store directly. Impossible to get any assistance after the sale. I texted and emailed to cancel the order. They said there's a process to do that.i said yes, I'm calling Amex to dispute and refund our money. Amex handled it. Do not do business with Ashley. Patronize your local furniture store and keep the money local.

Absolutely impressed! I have two littles ones and three pets that compete to dirty and stain my…read morecarpet. Heaven's Best has them looking new again and with the low moisture process, my floors are almost dry as I type this. Seth was professional and friendly. Five rooms took about two hours worth of work. Very thorough in the cleaning process. I had everything picked up and the floor vacuumed, but he used his commercial vacuum to do a better job. Used a handheld vacuum box to get along the baseboards and corners then used a pre-cleaner to treat the stains. After that he used an orbital cleaner across the whole room to clean the carpet, followed by a carpet rake to stand it back up. I appreciate that Seth took the time explain the how and why of the cleaning process. Very diligent in his work. Thank you Heaven's Best! I'll use this company again....in about 4 months.

Nice job nice people! Prompt and friendly service. Reasonable price and the carpet looks greatread more

Excellent cleaning services. We have used Mark to clean rugs, couches and carpet several times. We…read moreHighly Recommend! They were professional, punctual, and extremely thorough from start to finish. My carpets look and smell incredible -- they were able to remove stains I honestly thought would never come out. The team was friendly, respectful of my home, Pricing was fair with no surprises, and the results truly exceeded my expectations. If you're looking for reliable, high-quality carpet cleaning, I wouldn't hesitate to call Mark Sims.

This guy is amazing. Moving to a new house and needed carpets cleaned. The carpets were horrible. I…read morecalled Mark and he came same day! Came early, cleaned all the carpets, and left no mess. Carpets look good as new. So happy. Highly recommend. Also fair pricing.

Home Depot has a great tool rental section. A multitude of items to rent that will make your job or…read moreproject easier. I needed to rent a jackhammer. Went in, did the paperwork, loaded the tool in my truck. That is when I looked at my receipt. It turns out the rental does not include bits. They are a separate charge. SO, they rent you a tool you can't use in less you rent something else. I went home and took care of business and then returned the tool. I told him I only used one of the bits, so he did take off the charge for the other bit. Well, there was also a rental insurance charge on my bill. I asked if this was optional, and he said yes. I was not given that option and was charged for insurance that I didn't want. The point of this is to look at your charges before you sign anything. It will probably save you some money.

SO ITS BEEN ALMOST A YEAR SINCE USING HD BUT NOTHING HAS CHANGED…read moreI put in an online order on 05 July 23 (approx $5,500K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. Esmerelda said "well you have 3 customers ahead of you" I said "no-I doubt they been standing there for the 30 minutes while I was on terminal hold." She had a shitty, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm pissed and drove into this hell hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed! Shitty customer service Don't answer the phone Management is weak and useless in resolving issues Its been going on more than 3 yrs I lived in the area