The a/c stopped working so we called around. Hoffman called back, showed up when promised,…read morediagnosed the problem quickly and fixed it. We were impressed with his knowledge and expertise and are very satisfied with the company

We have called upon Garrett since 2011 when we lived in Deltona. At that time he helps us by…read moreputting in a new AC unit for our house which saved us a ton of money. When we moved from Deltona to DeLand and we kept his info and have called on him several times when our unit has had trouble. He has been able to fix things that have went wrong with honest pricing and he never charges an after hours fee. This really helped as last night at 9pm our ac went out but he came quickly and took care of the problem for an extremely reasonable price. I then realized I had never written a review after all these years and he deserves an excellent review!

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

First off The technician Adam was excellent. He had to replace the run capacitor a small part that…read morewas under warranty since I had bought my ac from them five years ago. I have no problem for the $99 diagnostic charge. They're in business and have a payroll and all that. Where I felt cheated is the $237 that I was charged for the labor of replacing the part . The tech was probably at my house 30 minutes max. I used Mid Florida since the part was under warranty thinking I would save money. I called their office and spoke to a manager and he said they don't charge by the hour but by the job and said sometimes this job calls for an hour and a half. Not sure how removing the back of the ac and plugging in a new part equates to $237.

6 years ago we moved to Volusia County and had an issue with the AC in the home. We met Dave when…read morewe needed service on our AC. He was Prompt , courteous, professional & knowledgeable, very & honest. Which gives us peace of mind using him. Joe & Martha Debary

Non emergency HVAC issue that I couldn't DIY despite my best effort…read more Called him at 4pm Monday and he was there the next morning. Discussed the issue before the visit he said his maintenance fee should do it and he could take care of some maintenance that I was wanting done. Texted me when he was on his way. Was here a couple hours. Fixed the issue. It was beyond DIY. Texted me the next morning to follow up. Fair price, fast service, and didn't try to sell me a new unit for $10k.

Quickly responded to my inquiry, within a timely manner came to my residence to diagnose my AC…read moreissue. Gave me options on how to solve the issue and price options. By FAR financially the best choice, by FAR professionally the best choice. Always kept me informed and updated. When problems arose, Sean took time to tackle and solve each and every one of them. Once the job was completed he made sure everything was good to go, even the day after checked in to make sure everything was good. Not many companies/places offers military discount, but with the prices Diaz Air and Cooling charge, is way lower than if others offered 25% off. Very happy with the work, the outcome. Thank you

From the owner: We provide great service at a timely matter and with the maximum amount of professional behavior…read moreand high morals, we won’t charge you for stuff you don’t need.

The people at Aldons treat you like family. They're a family business that provides world class…read moreservice. They installed our new HVAC system in our home yesterday and did an outstanding job. We have been repeat customers going on 30 years. I can't recommend Aldons and their great people any higher than 5 stars!

Noticed my AC wasn't running as cool as usual. Called Aldons for an assessment. Turns out my AC…read moreunit was 17 years old, leaking and just "couldn't go on". Technician was very knowledgeable and helped us select the best option for our home, which we verified with a second opinion. Aldons scheduled and installed a replacement system for us at a competitive price. The technicians arrived in the morning and were completed in midafternoon. They performed a professional and neat installation. They were very friendly and cleaned up spotlessly before leaving. With their years of experience and wonderful customer service, I would recommend Aldons to anyone.

I needed to replace an outdated system. I've called T&S Air in the past for repairs and they've…read morebeen reasonably priced and quick to come to the rescue. I talked with Scott, he gave me a quote that was reasonable and we scheduled the replacement. Scott and his son did an amazing job replacing the condenser and the air handler. My house has been much cooler since the system was replaced. I will always call T&S Air for my AC repairs.

I would like to say the T & S Air Design maybe a small company but i consider that a good thing…read more Its those family owned companies that keep competitive good pricing, good customer service and back there work performed. They also perform there work on time and keep you informed if any delays or obstacles they may run into. Scott is the owner and is very knowledgable and will give you many options should you need to replace your A/C. They have been servicing my A/C as well as replacing my A/C inside & outside for 18yrs and i have no complaints. I always have a good experience and there prices are good too. They specialize in Goodman A/C units which are very good and affordable with very good warranties.. I will keep using them for many years to come and if you need anything give them a call, you won"t be disappointed. Thanks T 7 S Air Design!