I had called a different company for a yearly service and when they arrived, they located mold on…read moremy handler. They were very aggressive and pushed us to sign with them immediately for a new system. We decided to get a second opinion and I'm so glad I did. Simon from ARS came to my home and looked over my system and made some suggestions. Simon was great and took his time explaining every aspect of the process and what we could expect. He was respectful of my home and time and very pleasant to work with. He reviewed the warranties and guarantees the company offered. Explained all their techs are drug tested and have background checks, which, I have to say I was really glad about it because I've had problems in the past. Once we decided to go with them, they got everything set up, and even though it was way after 5 o'clock ( they were assisting me until around 8) to help me set up my appointment for the very next morning. Mike and Hunter showed up on time and ready to work. Both very respectful and they got right to work. They made sure to do everything possible to keep my home clean and free of damage. They cleaned up after themselves and left my house exactly how they found it. They even helped me set up the app for my new thermostat and told me what filters we needed to use, how often to change them and how to keep our system clean to help give it a longer life. I would definitely return to them if I ever needed to a replace my AC unit again and highly recommend them. It has been nothing but a positive experience from start to finish.

Less then 1*...I can not recommend this company. I scheduled for them to come out and tune my AC…read morethat they installed in a 10-2 window they had not shown up by 3:30 and said it would be another hour but I could reschedule. I rescheduled for today in the 10-2 window again and called multiple times and as the window again came and went and was told they would be there around 5 pm .... 3hrs late and now they just called to say they needed to cancel and reschedule for next week. If you have nothing but time on your hand go ahead and roll the dice and spend 2 days waiting and to still have them not show

We've used Del-Air for about 20 years and their service has always been top-notch. Pricing is…read morereasonable and we really like that it is an employee-owned company. We're on our second HVAC system with them and installation and later servicing have been excellent. Very highly recommended.

If you're looking to drop $30,000 on a new HVAC system and be without working HVAC for over two…read moreweeks, look no further than Del-Air Heating, Air Conditioning, Plumbing, and Electrical! Del-Air installed a new HVAC in our home and thought it would be a good idea to wait until the installation was almost finished to tell us that they needed to order parts to complete the installation. They dragged us along for over a week without any way of tracking the parts or knowing when they would be available. Once the missing components were finally installed, the installer told us that there was something else missing. Some kind of safety device. It's still missing. The system was limping along. When it did work, it made strange sounds. We could only control the temperature in one room of the house because of the missing components. Management did us a "big favor" by replacing the outside compressor unit. That didn't last long. Throughout this whole process, the salesman has been friendly and offering to help, but it seems his ability to get things done is limited. Management doesn't seem to care. Last night, during record-breaking freezing temperatures, it died completely. To their credit, they sent someone this morning, but they were perplexed and left without resolving the problem. Supposedly, they are sending out someone else. Given their track record, we're not holding our breath. They've ripped out the old system (which was working fine, by the way) and left us literally out in the cold!

Bennett and Sons were hired by our home warranty company, after another AC company was a no show…read more They came out the SAME day and diagnosed the problem. Unfortunately, the home warranty company was a pain for them to deal with, in getting the part they needed, but they pursued. The technicians were professional and Harry, the owner was a pleasure to work with. Our AC is working!

Absolute worst service EVER!! They don't call back, lie…read moreabout when they're coming, don't answer the phone and don't show up when they say they will. Complete lies, all of it. Call literally ANYONE else.

Jason and Esteban were awesome!!…read more We reached out to them on a Friday morning and they were able to come out the same day. They were very thorough, explaining the HVAC system to us as well as explaining what they were doing at every step. We needed a part replaced and they were able to do it the following Monday. Super fast turn around and they were very quick! They were upfront and we even signed up for semi-annual maintenance with them. Looking forward to their continued success moving forward. As for value, I believe their pricing is fair and they let us know what was essential and what could wait.

Great experience. Very honest and straight forward. Could not go wrong using their services.read more

Had Facemyer out to service my units before the summer rush. Noah was prompt, attentive, and…read morewalked me through with photos all the areas that needed extra attention and why. They were not pushy on additional repairs and gave us a discount on the quoted price, since it was preventative care. Thank you Noah & Facemyer!

Facemyer has taken care of us for years -- from installing a new system to avoiding a disaster to…read moreregular service. I''v been impressed with the quality of the techs who to the house. It must be a good place to work since there isn't much turnover.

Amendment (Added July 15, 2025): After posting my initial…read morereview, Tom from SSI Services contacted me and made things right. He explained that representatives and technicians are not supposed to provide quotes to avoid misunderstandings, and he sincerely apologized for the failure to disclose the port-to-port labor billing practice during scheduling. This resolution, combined with Tom's excellent and fair customer service, restored my confidence in SSI Services. I now recommend them and will request a technician close to my location for future services to avoid similar billing issues. My thanks to SSI Services for addressing my concerns promptly and professionally.

Got the job done fast, but beware of their pricing. I paid just shy of $2,000 to have a blower fan…read morereplaced, $1,200 of which went directly to this company for labor and markup on an already ridiculously inflated part. The actual repair took maybe an hour and a half tops, but was charged for 2.5 hours at $200 an hour as they drove to Maitland and back to get the part then to the shop and back to get more tools. Their cost on the part was $800, and they claim their policy is 45% markup, so they added on an additional $650 to that (if you're doing the math, they actually charged me over an 80% markup). I get that everything is more expensive right now, so I'm not questioning the $800 for a part that should be around $200-$400, but adding in an additional $650 on top of a $200 per hour delivery fee essentially really feels like taking advantage of the situation. I reached out to the owner with my concerns and he told me "...this is the cost of business, we provide a service for profit. I guarantee we are the most affordable contractors in the area." My advice is to get quotes from a few businesses and don't blindly trust companies like this are trying to help you out at all.

These guys are great! You won't find a a better team that cares about their customers and responds…read morethey way Sun City Heating & Air Company does. We called late in the day Saturday and they responded very quickly. They were very clear about their prices and service. I would definitely recommend making the call to see what they can do for you in your time of HVAC need.